User manual
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1 Introduction
Welcome as a user of the Volvo CE telematics system – CareTrack.
This User Manual is intended as a Guide for users at Volvo CE Dealers, sub-dealers, Rental
outlets and in some cases, large fleet-owners.
1.1 Who should read this document?
This document is intended for both administrators and normal users using the portal in the
CareTrack system.
1.2 What is Telematics?
Telematics is the use of electronic and communication technologies to provide mobility
services for the users. The service is intended to promote fuel efficiency, uptime,
productivity and safety/security.
It relies on a wireless communication link and often includes a positioning system. Examples
of areas where Telematics is used are fleet management, rescue and breakdown calls.
A Telematics system is built up by a unit in the machine containing a mobile phone, a GPS
unit, a computer and sometimes a satellite modem.
The unit is communicating over the mobile network through 3G, GPRS, SMS and other
wireless communication bearers with applications and databases containing information. The
information is displayed on a password protected website from which a user also can interact
with a machine.
1.3 Prerequisites
A valid user name and password is needed for secure access to the portal. A dealer
administrator can create a new user in the system and the user can afterwards modify his
password.
A dealer creates accounts and connects machines to those accounts. The customer
administrator can manage users in his/her portal. (See chapter 2) A customer can also be a
sub-dealer or a rental outlet owned by the dealer.
1.4 Technical Requirements
The following Web browser version is supported for the portal:
Microsoft Internet Explorer version 10, 11
Operating system – Microsoft Windows XP or newer
Other browsers might work perfectly well, but with small deviations in look and feel
1.5 Symbols Used
Marks important information
* This indicates that this information is mandatory. If the marked name fields are not
filled in, the order will not be able to be fulfilled.