User guide

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User Guide for the Volvo On Call mobile application

This document provides basic information on the pre-requisites, functionalities and

limitations of the Volvo On Call mobile application.

• General Information and security

• Technical requirements

• Getting started

• Limitations and disclaimers

• Basic navigation

• Vehicle dashboard – Data

• Vehicle dashboard – Warning indicators

• Vehicle dashboard – Remote heater start

• Status – Car Locator

• Status – Doors

• Assistance Call

• Journal log

• Your account

Notes:

This user guide is intended to provide assistance in the setup and usage of the Volvo On Call

mobile application. We reserve the right to make changes at any time and without notice to

the described functionnalities and design.

Apple, AppStore, Android and Android MarketPlace names are protected by copyright.

General information and security

The Volvo On Call application allows you to monitor and control some of the functions of

your vehicle while not being driven. Typically your car will send data batches to the central

Volvo On Call server every time you turn the engine off and remove the key. This data will

be securely stored on your account so that you can retrieve it via the Volvo On Call

application on your smartphone. Up to five mobile phone accounts can be attached to one

vehicle.

Your mobile account is protected by a password that will be required every time you open

the application. Alternatively you can decide to store this PIN code in your phone to make

the navigation easier. Be mindful that the application is then no longer protected.

Volvo On Call fulfils all the legal requirements when it comes to personal data protection

and operates in line with the European data protection laws.

Summary of content (9 pages)

PAGE 1
User Guide for the Volvo On Call mobile application This document provides basic information on the pre-requisites, functionalities and limitations of the Volvo On Call mobile application.
PAGE 2
Technical requirements To work properly the Volvo On Call mobile application requires: A Volvo vehicle: Model Year 2012 or later Equipped with the Volvo On Call factory option In case of “Remote heater start”, the vehicle must be equipped with an factory-fit parking heater option. A valid Volvo On Call subscription: Volvo On Call comes with a 2-year complimentary subscription. Contact your dealer to extend your subscription beyond that period.
PAGE 3
Limitations and disclaimers GPS and GSM availability Since Volvo On Call and your smart phone relies on GPS and GSM technology which are based on the idea of a “clear line of sight from the sky”. Sould it not be the case some features may lose part or whole functionality. This might be the case e.g. if you’re in a parking garage under ground with bad or no GPS/GSM reception at all. Data exchange The Volvo On Call mobile application can’t retrieve data from the vehicle while in operation.
PAGE 4
Availability per model C30 C70 S40 S60 S80 V50 V60 V70 XC60 XC70 XC90 Dashboard – Data (1) θ θ θ ν ν θ ν ν ν ν θ Dashboard – Warning indicators ν ν ν ν ν ν ν ν ν ν ν Dashboard – Heater (2) ν ν ν ν ν ν ν ν ν ν ν Status – Car locator with GoogleMap ν ν ν ν ν ν ν ν ν ν ν Status – Honk & flash 6 6 6 ν ν 6 ν ν ν ν 6 Status – Locking status (3) ν ν ν ν ν ν ν ν ν ν 6 Status – Lock/unlock doors (3) 6 6 6 ν ν 6 ν ν ν ν 6 Ass
PAGE 5
Vehicle dashboard - Data The Vehicle Dashboard provides a set of data from your car. They are collected from the vehicle one minute after the key has been removed from the key slot (i.e. this function does not provide real-time nor on-demand collection of dashboard values).
PAGE 6
Remote Heater Start – Direct start/stop The direct start/stop of the parking heater provides a means to immediately start/stop the parking heater. Limitations: • VOC uses GSM/GPRS to communicate. If no connection can be established with the vehicle, the function will NOT perform as expected. • The function will not start immediately since the function relies on the SMS being delivered to the vehicle. This will typically take 5-10 seconds.
PAGE 7
Notes: • The function is based on the vehicle position transmitted by the car one minute after the key has been removed from the key slot or, for key less vehicles, one minute after the key is no longer in contact with the vehicle. • The positioning of the vehicle is done using a GPS device. The accuracy of a GPS device is strongly connected to strength of the GPS signals and the number of received signals. • Volvo On Call uses GSM/GPRS to communicate the position.
PAGE 8
Assistance call If you need assistance from the Volvo On Call Operation Centre just use the Assistance function of Volvo On Call mobile application. You will be required to enter your phone number (including international prefix sign and country code) and press “Request Assistance”. Volvo On Call Operation Centre will endeavour to call you back immediately.
PAGE 9
Turning off the Journal Log function The Journal Log can be turned off. This will instruct the vehicle to stop sending journal log information at the end of each trip. None of the phones connected to your account will be able see the Journal Log. Your account You can check useful information related to your car by using the Vehicle info function.