User guide

Assistance call
If you need assistance from the Volvo On Call Operation Centre just use the Assistance
function of Volvo On Call mobile application.
You will be required to enter your phone number (including international prefix sign and
country code) and press “Request Assistance”. Volvo On Call Operation Centre will
endeavour to call you back immediately.
The Volvo On Call Operation Centre is available 24/7 and will provide assistance in case of a
breakdown or if you have any question related to Volvo On Call.
Journal log
This function collects information regarding all the trips made with your car. Trip information
is collected by the vehicle every time the engine is turned off and sent to the Volvo On Call
server. If the vehicle for some reason is not able to send the trip information at the end of
the trip (e.g. due to poor GSM coverage), the trip information will be stored in the vehicle
and sent at a later time when the vehicle has GSM coverage again. The journal log will
remain available for 40 days.
The information collected for each trip is e.g.:
• Start position/time/date
• End position/time/date
• Duration
• Fuel amount used and average fuel consumption
• Distance traveled (km)
The mobile application also provides you with the following features:
· Grouping individual trips into a single trip, e.g. when taking a rest on a long journey.
· Tagging trips as either work related or private.
· Emailing a spread sheet compatible format to a mail recipient for further processing.
· Deleting individual trips
Availability of data to multi account
If you have several accounts connected to one vehicle you all share/see the same view of
the Volvo On Call data server (i.e. each mobile device functions as a client connecting to the
server to see which data is available, and also possibly make some operations on the server
data). This means that if you delete one trip, rename or group trips from one phone it will
take effect on all your other clients/phones viewing the list at a later time.
Exporting data
You have the opportunity to export all or selected trips from the mobile application to an e-
mail address in a spreadsheet format (eg. to create an business expense report). Select the
trips you wish to export and press 'send as email'. When you open it on a computer the file
will be in a .csv file format. Please follow the instructions supplied in the mail where your
journal log was attached to.