User guide

Troubleshooting Tips

If your Internet connection doesn’t work:

You can solve many installation issues by resetting all of

your equipment:

First, power down in this order:

a. Computer (shut down properly, it is not necessary to

disconnect power to your computer)

b. Vonage Device (unplug power cord from back of device)

c. Router, if you have one (unplug power cord from back of device)

d. DSL or Cable modem (unplug power cord from back of device)

NOTE: Leave the modem unplugged for at least 60 seconds. (The 60

seconds is to ensure the modem doesn’t “remember” old information).

Confirm that all cables are snapped firmly into place.

2. Turn the devices on one at a time in this order:

a. DSL or Cable modem – Wait for the lights to come back on

before continuing. This may take several minutes. Most

modems have a light that should be lit solid when start-up

is complete. If necessary, refer to the information that came

with your modem.

b. Router, if you have one – Wait for the lights to come back on

(consult router manual for sequence) before continuing. Wait

at least 30 seconds after the lights have stopped blinking.

c. Vonage Device – Wait for the power and phone(s) lights to

be a solid green. (The Internet light will blink whenever

there is activity.)

d. Computer

At this point, you should have both a dial tone and Internet connectivity.

(Continued on next page)

Troubleshooting Tips

Wireless Networking

Your Motorola VT2542 is also a Wireless Router.

The default name of your wireless network is MOT-1-xx.

To change the default settings and enable security

encryption (highly recommended) see the Motorola

Documentation CD-ROM.

Motorola Documentation

CD-ROM

Note: The Vonage Device is a wireless B/G router, with wireless turned on

by default. This means that if you have a computer that’s wireless B or G,

you can take advantage of your new Wi-Fi network immediately and

connect your computer wire-free. When your Wi-Fi computer is in range, it

will connect automatically to your new “MOT-1-xx” Wi-Fi network.

Because your Vonage Device is wireless it is not required that you have a

computer physically connected to your Vonage Device for it to work.

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