User guide

How to Read the Lights on your Vonage Device:
Power – When the power light stops blinking and is a solid green,
this indicates that your Vonage Device has started up properly.
Note that both the power light and the phone light must be solid
in order to make a phone call.
Internet – Solid light indicates connectivity to your router or
network whenever there is activity this light will blink.
Ethernet – Solid light indicates connectivity to your computer(s)
whenever there is activity this light will blink.
Phone 1 & 2 – Solid green light indicates that the phone for that
line is ready for Vonage Internet telephone or FAX calls. Blinking green
light indicates the phone for that line is ringing or off the hook.
Blinking orange light indicates that you have voice mail.
Wireless – Solid light indicates a wireless high-speed Internet
signal is available.
HINT: When the Vonage Device is downloading/upgrading firmware from Vonage,
the lights will blink rapidly in unison.
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3. Try opening your web browser to view a web page. If you cannot view
a web page, check to see whether your Cable or DSL provider is having
connection problems in your area.
If your Internet connection works, but you don't hear a
dial tone or a voice recording:
1. Be sure your phone is plugged in to the Green Phone Port 1 on
the rear panel of the Vonage Device, and that it is disconnected
from the wall jack that a traditional phone uses.
2. Reset all of your equipment as described on page 17. After you
reset all your equipment, pick up your telephone handset to
listen again for a dial tone.
If you hear a voice recording instructing you to connect
your phone to the Green Phone 1 Port:
1. Hang up your phone.
2. Confirm that the phone cord is firmly plugged into the Green
Phone Port 1, and listen again for a dial tone.
If you need to change the router settings of your new Vonage Device,
or would like to set up security for your new wireless network:
1. Log into the User Interface of the Vonage Device by typing
http://192.168.15.1 into your computer’s internet browser address bar.
(The computer that is connected, wired or wirelessly, to the Vonage Device.)
2. The login page will open. Type in the following:
- Username: ‘router’
- Password: ‘router’
- Click on: ‘Log In’
Refer to the User Guide on the CD-ROM for more detailed instructions.
If you’re still having trouble, please call 1-866-243-4357
In Canada, call 1-877-272-0528
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