Warranty

Introduction
VONN has quickly earned its reputation as a pioneer in ecological and resource-efficient LED lighting
innovations. With knowledge and skill to deliver unsurpassed quality and design, we are also committed
to delivering the highest industry standards in customer care as well.
VONN lighting is proud to announce VONN Limited Lifetime Warranty on all our products. Now let’s see
if we can answer some of the questions:
Warranty Coverage
VONN warrants that our products are delivered in new condition, original packaging, free of defects in
manufacturing, materials and workmanship, when purchased from VONN authorized distributors ONLY.
This warranty is only extended to the original end-use consumer with the original proof of purchase
from any of VONN’s authorized distributors. Manufacturer’s Limited Lifetime Warranty shall not be
extended to any other person, transferee or commercial use.
What does the warranty cover?
All VONN LED fixtures, electrical parts and components are covered under VONN Limited Lifetime
Warranty on all electrical parts and components.
 Please note: While built-in LED arrays are covered under the lifetime warranty, stand-alone LED
Light bulbs (shipped with some fixtures) are EXEMPT from VONN Limited Lifetime Warranty.
What is NOT covered by the warranty?
VONN Limited Lifetime Warranty will not cover defects resulting from improper or unreasonable use or
maintenance, referring to fixtures and product finishes that have been mishandled, improperly installed,
connected or wrongfully operated, unusually used, connected to improper voltage supply. VONN will
not be held accountable for acts of God such as high winds, floods, water damage, fire, excess moisture,
power surges, failure to follow written instructions for proper use and care, damaged packaging,
unauthorized alteration or modification of original condition or modifications or adaptation to enable it
to operate in any country other than the country for which it was designed, or repair by non-licensed
professional. Significant product exposure to chemicals, harsh cleaners, salt water or salt air or use of
parts not supplied by VONN, will void any and all warranties on products and their exterior finishes.
Once contacted, VONN will…..
Gather information, locate the original purchase order record, review every detail provided, evaluate
and diagnose the problem and attempt to resolve over the phone. If unsuccessful, using new or
refurbished replacements parts, ship any defective parts or the entire replacement unit within
reasonable period of time to the customer.