User's Manual

23
14.0 Troubleshooting Guide
Problem Possible Solution
One beep heard every 5
seconds from the Vpod
This is the low battery alarm. To silence the alarm, press and hold ‘A’ until a
long beep is heard. Insert new batteries into the Vpod as soon as possible.
One beep heard every 2
seconds from the Vpod
This is the critical low battery alarm. The Vpod has shut down communications
with the Vcell, which will therefore show the “Out of Range” indication (See
Section 13, Page 21). Insert new batteries into the Vpod as soon as possible.
One beep heard every 5
seconds from the Vcell
This is the low battery alarm. To silence the alarm, press and hold ‘F’ or
connect the device to the charger provided. The Vcell must be connected to the
charger as soon as possible.
Vcell will not switch on
Connect the Vcell to the charger provided. If the LED on the charger is red the
Vcell requires charging. If the LED on the charger is green you may need to
disconnect the charger from the mains while it is still connected to the Vcell,
reconnect and try again. The Vcell should be charged for 3hrs (minimum).
If the device does not switch on after charging, ‘D’ should be pressed and held
for approximately 15 seconds. Release ‘D’ and switch the Vcell on as normal.
The Vcell will then switch on. This results in a full reset of the Vcell.
Vcell will not switch off
Press and hold ‘D’ for approximately 15 seconds. Release ‘D’ and switch the
Vcell on as normal. The Vcell will then switch on. This is a full reset of the Vcell.
Any ECG data stored on the device can still be transmitted to the Vpatch
website.
No beep heard from
Vpod when switched on
Switch the Vpod off and on again. If there is still no beep heard on start up,
place new batteries in the Vpod (See Section 6.5) and retry. If there is no
audible tone after new batteries have been inserted, please contact your
distributor.
No pairing beeps heard
from Vpod /
No flashing green LED
from Vcell /
Devices will not pair
Pairing beeps may be heard from the Vpod up to 10 seconds after initially
pressing and holding the pairing button. If no pairing beeps or LED indications
are heard or seen after this time, ensure that enough digital pressure is
consistently placed on the device buttons.
Switch both devices off and on again and re-try.
Insert new batteries into the Vpod and re-try.
No beep heard from the
Vpod when Event
Button is pressed
Switch the Vpod off and on again. If there is still no beep heard when the Event
Button is pressed, place new batteries in the Vpod (See Section 6.5) and retry.
If there is no tone after new batteries have been inserted, please contact your
distributor.
Two beeps heard from
the Vpod every 5
minutes and when the
Event Button is pressed
The Vpod has ten events stored in its memory and is now full. Ensure the Vpod
and Vcell are within range and are in direct line of sight of each other.
Two beeps and two
orange LED flashes
from Vcell every 5
minutes
The Vcell has ten events stored in its memory and is now full. Ensure the user
is in an area of good cellular network. Press ‘F’ on the Vcell twice, ensuring a
beep is heard with each press to allow the Vcell to attempt a network
connection. Additionally, the Vcell will do this every 4 hours itself.
Table 7 (continued on following page)