Installation Guide

Consistent with general industry practices, all products are
shipped at the customer’s risk. Shipments should be carefully
inspected before signing a receipt. A signed bill of lading or delivery
receipts with no exceptions noted will indicate that the count,
description and condition of products are satisfactory.
Customer must obtain a Return Material Authorization (RMA)
number and return instructions from Valencia Pipe. All
papers, including the RMA and packing slip, must accompany the
material being returned. Failure to comply will result in a delay or
denial in processing the return.
Please note the following:
• All collect returns must be sent back on Valencia Pipe
approved carriers.
• Contact your customer service associate to arrange a
collect return.
• Customer will be charged any additional freight charges above
our standard shipping rates for returns received on a carrier not
approved by Valencia Pipe.
Damaged in Transit
Claims for materials damaged in transit must be filed with the
carrier involved or this office within ten (10) days after receipt of
the product. All damaged material must be sent back tagged or
labeled as “damaged.” The material will be inspected by Quality
Control and credit will be issued.
Picking/Shipping Errors
Claims for errors in shipment must be made within ten (10) days
after receipt of the product. Material shipped in error by Valencia
Pipe will be replaced or credit will be issued at the discretion of
Valencia Pipe at no additional cost to the customer. Customer
must obtain a RMA number and return shipping instructions from
Valencia Pipe.
Overstock/Job Return
A 30% restocking charge plus all transportation costs will be
applied for returning material back into Valencia Pipe’s stock. These
items must be in re-sellable condition, which will be determined by
Valencia Pipe. Overstock and job returns must be returned within
twelve (12) months of purchase date.
Non-manufactured or Non-stock Material
If returned, customer will be notified to choose one of the
following options:
• Agree to scrap value
• Agree to disposal fee
• Make arrangements to pick up the material.
Valencia, CA 91355 USA 661-257-3923 FAX [phone] www.valenciapipe.com
Defective Material
Uninstalled Material
If a product is suspected to be defective, a Valencia Pipe sales
representative, Valencia Pipe customer service associate
or regional sales manager should communicate the details to
plant Quality Control. Details should include, but not be limited to,
photographs, production dates, plant locations and box label
information. Rep Agencies acting on behalf of Valencia Pipe
Company are not authorized to comment on the cause of field
product complaints. Rep Agencies are responsible for collecting
all pertinent information and product samples associated with the
product complaint. Valencia Pipe’s Quality Control personnel are
solely responsible for reviewing the Field Product Complaint
Form, examining samples, and determining the cause of failure.
An RMA will be issued to return a sample.
Installed Material
If a manufacturing defect is claimed or suspected, a Valencia Pipe
sales representative or regional sales manager should complete
a Field Product Complaint Form. The product and form
should be returned to the Technical Services Department.
Information related to the product, including but not limited to,
photographs, product dates, plant locations and box label information
should be provided. Rep Agencies acting on behalf of Valencia
Pipe Company are not authorized to comment on the cause of field
product complaints. Rep Agencies are responsible for collecting
all pertinent information and product samples associated with the
product complaint. Valencia Pipe’s Quality Control personnel are
solely responsible for reviewing the Field Product Complaint
Form, examining samples, and
determining the cause of failure.
1802/A
Return Material Policy
Testing with or use of compressed air or gas in PVC / ABS
/ CPVC / Cast Iron pipe or fittings can result in explosive
failures and cause severe injury or death.
• NEVER test with or transport/store
compressed air or gas in PVC / ABS /
CPVC / Cast Iron pipe or fittings.
• NEVER test PVC / ABS / CPVC / Cast
Iron pipe or fittings with compressed
air or gas, or air over water boosters.
• ONLY use PVC / ABS / CPVC / Cast Iron
pipe or fittings for water or approved
chemicals.
• Refer to warnings on PPFA’s website
and ASTM D 1785.
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