Warranty

VPI WARRANTY
VPI Corporation
3123 S. 9
th
Street
P.O. Box 451
Sheboygan, WI 53082-0451, U.S.A.
920-458-4664 ● Fax [phone]
www.vpicorp.com
VPI Warranty 16: 01-06-16
VPI conditionally warrants that VPI products, manufactured by VPI and branded VPI, will be free from defects caused
by (i) the raw materials used in production of VPI products and (ii) manufacturing workmanship during the
manufacturing of VPI products for the following specified periods after purchase. Additional warrants are as follows:
Products: Wall Base & Installation Accessories/Transitions – Glue Down 5 Years *
Wall Base - Self Stick 1 Year *
Static Control Flooring (Conductile & Statmate) - Wear 25 years ** / ***
Static Control Flooring (Conductile & Statmate) - Electrical Lifetime ** / ***
Premium Resilient Tile (PRT) 25 Years * / ***
All Rubber Flooring 10 Years *
* Free from manufacturing defects related to manufacturing workmanship and materials.
** VPI Static Control Flooring is electrically warranted for the life time of the product to meet all requirements of ASTM
F150 and in accordance with test method ESD 7.1 at 25,000 ohms to 1,000,000 ohms for Conductile and 1,000,000
ohms to 100,000,000 ohms for Statmate. The warranty shall only apply if such VPI Static Control Flooring is installed
per VPI’s most recent written instructions, with the correct VPI adhesives and per VPI’s testing procedures. This
warranty is void if the products are removed from the site of their original installation and if the installation,
environmental or other factors result in conductivity readings outside of the ranges listed above.
*** VPI tile is warranted not to wear through for 25 years without the use of wax or glaze assuming average & typical
foot traffic.
The warranties herein are exclusive and are in lieu of any other warranty, expressed or implied, including but not
limited to: any implied warranty of merchantability, fitness for a particular purpose, or patent or other intellectual
property right infringement. The warranties herein do not cover: workmanship of installation, dissatisfaction,
problems or damage due to installation and/or maintenance other than as most recently recommended by VPI,
reduction in gloss from use, shading, checker boarding, gloss variation, or high edges resulting from improper
installation or inadequate initial and on-going maintenance, damage due to accidents, gouges, scuffs, scratches or
indentations, dissatisfaction, problems or damage due to irregularities caused by sub floor, including but not limited to
moisture, alkali, or hydrostatic pressure.
What to do if a defect is suspected.
Any suspected product defects should be reported to VPI immediately upon detection via telephone or e-mail.
Installation should absolutely not commence if a suspected defect is detected prior to installation. Furthermore,
installation should be immediately halted if a defect is suspected during installation. VPI warranty assumes
reasonableness and, as such, commencement of installation or continued installation after a defect is detected or
suspected will void the VPI warranty for such installed materials.
Making a Warranty Claim
Without exception, all claims must be made in writing and sent to: VPI Corporation, 3123 South 9
th
Street,
Sheboygan, Wisconsin 53081 to include (i) representative samples of the products and package label information
that are claimed to be defective and (ii) a written explanation of such. Photographs alone are not sufficient to make a
warranty claim. Shipping costs are at the sender’s expense until a warranty claim is accepted in writing by VPI at
which time VPI will credit the cost of shipping. In no circumstance should VPI products ever be returned to VPI
without prior written approval from VPI.
Limitation of Remedies and Damages
VPI’s liability and buyer’s exclusive remedy here under will be limited solely to repair or material replacement
exclusively at VPI’s option. VPI will not be liable under any circumstance for consequential or incidental damages.
Furthermore VPI will not be liable under any circumstance for any direct or indirect labor or other costs associated
with remediation, inspection, maintenance, removal, disposal, shipping, re-installation, travel, board or lost profits
resulting from any VPI defect or warranty claim that results in a loss of use, profit or similar. VPI is not obligated to
warrant any products supplied under private label or as an OEM part. Failure to use VPI branded adhesive in a
manner specified by VPI in VPI’s written instructions voids the VPI warranty. Any products, including adhesives, not
manufactured by VPI Corporation will only be warranted if such products are deemed defective and warranted by
originating manufacturer. No person, including any representative, employee or agent of VPI Corporation, is
authorized to assume on behalf of VPI Corporation, any liability or responsibility in addition to or different from that
described above. Any and all representations, promises, warranties, or statements that are in addition to or different
from the terms set out above are of no force or effect.