Table of contents 1 INTRODUCTION ........................................................................................................................................ 3 2 UNPACKING YOUR COMPANION™ II CORDLESS.......................................................................... 3 2.1 2.2 2.3 SET UP THE COMPANION II CORDLESS .................................................................................................. 3 SET UP THE CORDLESS BASE .................................................
9.2 YOUR SIGNATURE ................................................................................................................................. 25 9.3 YOUR PASSWORD .................................................................................................................................. 26 9.4 MEMORY CARD ..................................................................................................................................... 27 9.4.1 Installing a Memory Card ........................
1 INTRODUCTION Welcome to a whole new way to stay in touch with friends and family! Vtech’s Companion™ II cordless is designed to make sending and receiving e-mail as easy as 1, 2, 3! With Companion™ II cordless, you don’t need to wait for a computer to start-up, learn to configure an Internet connection, or learn how to use a mouse.
• 2.2 • Plug the AC adaptor into an electrical outlet. Set up the cordless base The base unit of your Companion II Cordless must be connected to a telephone jack and a working electrical outlet in order to register your device, as well as sending and receiving e-mails. Follow the steps below to connect your base unit. 2.3 • Locate the 2-pronged connector in the bottom right of the battery compartment. Attach the red and black wire from the battery pack to the connector in the battery compartment.
3 USING YOUR COMPANION II CORDLESS *** NEED NEW PICTURE WITH YAHOO REMOVED*** Adjustable Screen Status Light Connect Write Email On/ Off Mail Box Main Menu More Options Address Book Action Keys Help Cursor Control 3.1 General Information Screen This screen is adjustable for easy viewing. The contrast and size of the letters on the screen can all be adjusted based on your preferences. Status Light The light above the Connect button lets you know the Companion™ II cordless is connected to HomeRelay.
Mail Box – Every e-mail account on the Companion™ II cordlesscontains five mailboxes: Inbox, Outbox, Draft, Sent Mail, and Mail Archive. These mailboxes help you organize your e-mail messages. Each time you press this key, your Companion™ II cordless will cycle through each mailbox, starting with your Inbox. On/Off - Use this button to turn your Companion™ II cordless on or off. Action Keys - Press any one of the three orange keys to activate the command displayed above each key. 3.
Add secondary accounts Delete secondary accounts Manage MailScreen Change payment information 4.1 Creating your primary account Before you can use your Companion™ II cordless, you need to set up your primary account. You will be asked to provide the following information during the set up: 1. Contact information. If someone other than yourself will be the primary user of this Companion™ II cordless, be sure to provide that person’s contact information instead of your own. 2. Billing information.
Figure 4-3 4. The next screen (Figure 4-4) outlines the steps it will take to set up your account on your Companion™ II cordless. Select Begin to continue. Figure 4-4 5. Select the country where you will be using the device (Figure 4-5). Figure 3-5 6. Enter your or the primary user contact information. This will be used in the event we need to contact you (Figure 4-6). Figure 4-6 7. Enter the billing information of the person responsible for payment.
Figure 4-7 8. Enter the additional information about yourself or the primary user (Figure 4-8). Figure 4-8 9. Enter a user ID and password (Figure 4-9). The user ID must be between 3 and 32 characters; password must be between 6 and 32 characters. The user ID can be any combination of upper and lower case letters (A-Z, a-z), numbers (0-9), and the underscore (_), and it must begin with a letter. If the user ID you requested is not available, you will be prompted to enter a new one.
. You will see several screens showing the status of your connection. Figure 4-11 is an example of when your Companion™ II cordless is connecting to HomeRelay. Figure 4-11 12. You will be asked to select a service plan. Use the left and right on the Cursor Control to see all available plans. When you find the one you want, select Select to continue (Figure 4-12). Figure 4-12 13. You will again see several screens showing the status of your connection.
4.2 Logging into your account To access your Mailboxes or Address Book, you first need to log in. Your Companion™ II cordless uses the log in process to help identify which person is currently using the product. How to log into your account: 1. On the Welcome screen, select your user ID. Press the More Options key if you don’t see your user ID. 2. Enter your password, if necessary. If you did not type in the correct password, you will be prompted to reenter the password.
4.4 Deleting a secondary account You can delete any of the secondary accounts from your Companion™ II cordless. Please note that all e-mail messages and address book contacts associated with that account would also be deleted. How to delete a secondary account: 1. 2. 3. 4. 5. 6. Log in using the primary account. Select Account Management from the Main Menu screen. Select Delete Account. Select the e-mail user ID you wish to delete. Select Next or press the Enter.
6 SEND AND RECEIVE AN E-MAIL To send e-mail messages you have written and to receive new e-mail messages to your Companion™ II button to connect to HomeRelay. HomeRelay will check for new e-mail cordless, simply press the messages for all the e-mail accounts on your Companion™ II cordless. Once your e-mail message(s) have been received, you will be disconnected from HomeRelay and a message will display telling you how many new e-mail messages you have. 7 YOUR MAIL 7.1 Your Mailboxes 7.1.
7.1.2 Outbox All of the messages you have written, but have not sent, are stored in your Outbox. For example, after you finish typing a new message, you can select Save to Outbox to place the new message in your Outbox for delivery. The next time you press the Connect, the message(s) in your Outbox will be sent. There are two ways to access your Outbox: 1. Log into your account. 2. From the Main Menu, select Your Mail. 3. Select Outbox. Or 1. Log into your account. 2. Press the Mailbox key twice. 7.1.
4. Select Other Mailboxes. 5. Select Sent Mail. Or 1. Log into your account. 2. Press the Mailbox key three times. 7.1.4 Drafts If you want to save a message that you haven’t finished writing, use the Drafts mailbox. Example: If you begin a new message and for some reason cannot finish it (i.e., the phone rings), select Save as Draft to place the unfinished message in the your Drafts mailbox. To resume typing the message, just press Mail Box until you see your Drafts mailbox.
3. Press More Options. 4. Select Other Mailboxes. 5. Select Drafts. Or 1. Log into your account. 2. Press the Mailbox key four times. 7.1.5 Mail Archive Use the Mail Archive folder to store your favorite or important e-mail messages. There are two ways to access your Mail Archive: 1. Log into your account. 2. From the Main Menu, select Your Mail.
3. Press More Options. 4. Select Other Mailboxes. 5. Select Mail Archive. Or 1. Log into your account. 2. Press the Mailbox key five times. 7.2 1. 2. Reading an e-mail message Log into your account. From the Main Menu, select Your Mail.
3. Select Inbox or press the Mail Box key. 4. Select the message you want to read by using the up and down on the Cursor Control. Select Read or press the Enter key to read the message. 5. When you are done reading your message, you can do one of the following: Select Next Message to view the next message in the mailbox Select Prev Message to view the previous message in the mailbox Select Reply to Sender to reply to this message (see section 6.3, Replying to an e-mail message).
Select Print to print out the message (see section 6.8, Printing an e-mail message). Select Cancel to exit this screen. 7.3 Replying to an e-mail message If you would like to respond to the sender of an e-mail message, you can reply to the message without re-typing what the sender wrote and without addressing the message all over again. This can save you a great deal of time. Also, when there are multiple recipients to a message, you can send a reply to all of them.
7.6 Adding a Sender to the Address Book A nice feature of your Companion™ II cordless is the ability to add the sender of an e-mail message directly to your Address Book. How to add a sender to your Address Book: 1. 2. 3. 4. When reading your message, press More Options. Select Add to Address Book. Press Enter. The e-mail address will automatically be added to your Address Book. You can go back to your Address Book and fill in other information such as first name and last name. 7.
3. Press More Options. 4. Select Mailbox Summary. The numbers in the top right corner tell you how much space is being used out of the total space available. To the right of each mailbox name is the number of e-mail messages in that mailbox. To the right of the Address Book is the number of contacts you have entered. You might consider deleting some old messages or purchasing a memory card from Customer Care by calling toll-free 1-888-GOVTECH.
1. 2. Log into your account. Press the Address Book quick key. OR 1. 2. Log into your account. From the Main Menu, select Your Mail. 3. Press More Options. 4. Select Address Book. 8.2 Creating an Individual Address Book Contact 1. Open your Address Book. 2. Select New Contact. This will open the ADDRESS BOOK - NEW CONTACT screen 3. Enter the information. It is not necessary to enter all the information. You can always add more information later. 4. Select Save. 8.
2. 3. 4. Use the up and down on the Cursor Control to select the contact you want to delete. If you want to delete multiple contacts, first mark the contacts (see section 6.9, Marking and unmarking messages) Select Delete. This will open the ADDRESS BOOK – DELETE CONTACT. Select Delete again to confirm. Please note that this will not delete a contact from a group. For information on how to remove a contact from a group, see section 7.6.3, Deleting contacts from an Address Book group. 8.
9 YOUR ACCOUNT 9.1 Your Profile Your Profile is your contact information you provided when you set up your e-mail account. It’s important to keep this information current so we know how to contact you in the future. Your information is used solely by us. We do not share your information with anyone else. How to or update your profile: 1. Log into your account. 2. Select Your Account. 3. Select Your Profile. 4. Update any information. When you are done, select Save.
3. Select Your Signature. 4. In the “Add this signature to the end of each outgoing e-mail message:” field, select Yes or No using the left and right on the Cursor Control. Use the Down on the Cursor Control to move to the signature box field and enter your signature in the box. When you are done, select Save. 9.3 Your Password To keep others from accessing your e-mail, a password is required to log into your e-mail account on your Companion™ II cordless.
3. Select Your Password. 4. To turn the password off or on, in the Turn Password: field, select ON or OFF using the left and right on the Cursor Control. To change your password, type in your current password and your new password. 5. Select Connect. If you changed your password, you will be connected to HomeRelay to update your password. 9.4 Memory Card Your Companion™ II cordless has a limited amount of memory available to store your e-mail messages and Address Book.
3. 4. 5. 9.4.3 1. 2. 3. 4. 5. 9.4.4 1. 2. 3. 4. 5. 9.4.5 1. 2. 3. 9.4.6 1. 2. 3. 4. 5. 6. 7. 8. Select Your Account. Press More Options. Select Memory Card. Creating a new Memory Card folder Install memory card. Open Memory Card manager. Select New. Enter the name of the folder. Select Save. Renaming a Memory Card folder Install memory card. Open Memory Card manager. Select Rename. Enter the name of the folder. Select Save. Deleting a Memory Card folder Install memory card. Open Memory Card manager.
3. Select Payment Information. 4. Enter your credit card information. For security purposes, we do not store the credit card information you provided during your initial set up. Update the billing address, if necessary. When you are done, select Connect. You will be connected to HomeRelay to update your billing information. 10.2 MailScreen Manager MailScreen is a list of approved e-mail addresses a secondary account can receive e-mail from or send e-mail to.
3. Press More Options. 4. Select MailScreen Manager. 5. Select the e-mail account you want to set up MailScreen for using the left and right on the Cursor Control. Select ON or OFF using the left and right on the Cursor Control. For more information on how to add e-mail address to the MailScreen, see section 9.2.2, Adding and deleting e-mail addresses from an MailScreen. 10.2.2 Adding and Deleting e-mail Addresses from MailScreen You can add up to 64 e-mail addresses per e-mail account.
7. 8. 9. Select Save. To add more e-mail addresses, repeat steps 6 and 7. Select Save when done adding all your e-mail addresses. How to delete from the MailScreen: 1. 2. 3. 4. 5. 6. 7. 8. 9. Log into the primary user’s account. Select Account Management. Press More Options. Select MailScreen Manager. Select the e-mail account of the MailScreen to delete e-mail addresses from. Select the e-mail address to delete using the up and down on the Cursor Control.
2. Select Device. 3. Use the left and right on the Cursor Control to select the different options within each field and the up and down on the Cursor Control to move up or down. 4. Select Save. 11.2 Connection Settings Using your Companion II Cordless, you can access your e-mail account anywhere in the United States and Canada. With one of the nation’s largest dial-up access network, HomeRelay will keep you connected at home or on the road.
locations, we highly recommend you change Your Location to OTHER or vice versa so your Companion™ II cordless can connect to HomeRelay successfully. Home phone number. This is the number you specified during registration. If you move or change your home phone number, make sure the new number is entered in this field. HomeRelay will determine the local dial up phone number(s) available in your area based on your home phone number. Other phone number.
4. Select Save. 12 RECAPTURE YOUR ACCOUNT If for some reason your account information (e-mail accounts, Address Books, MailScreen) is accidentally deleted or incorrect on your Companion™ II cordless, you can restore your account information by connecting to HomeRelay and “recaptures” the most recent account information. All of your account information, including e-mail accounts, MailScreen, Address Book (individual contacts only), and dial up numbers will be restored.
4. This will display the RECAPTURE – INTRODUCTION screen. Select Next to continue. 5. Enter the primary user ID and password. Select Next to continue. 6. Select Connect. You will be connected to begin the recapture process of downloading all information for the primary and secondary accounts. 7. Once the download is complete, verify the recaptured information provided. Follow the instructions on the screen to complete this process. Select Next to continue.
13 BATTERIES 13.1 Charge the Handset Battery Pack Your Companion II cordless unit comes packed with a 1300mAH, 3.6volt NiMH rechargeable battery. When you first install the battery into your Companion II cordless unit you will need to charge the battery for at least 16 hours initially. This battery should remain charged up to 6.5 hours with continuous use. When the unit is idle, the battery should remain charged for up to 18 days. The battery pack needs charging when: A new battery is installed.
14 GETTING HELP If you are having problems with your Companion, please refer to the following sections for help: Section 15 – Frequently Asked Questions Section 16 – Troubleshooting If you need additional assistance, you can contact us in one of the following ways: Telephone Support For general information For technical assistance or billing questions 1-888-GO-VTECH 1-866-520-1581 E-mail support For general information or technical assistance For billing questions customer-service@homerelay.
15 FREQUENTLY ASKED QUESTIONS Q: Can I send e-mail to anyone using this Companion II cordless? A: This Companion II cordless can be used in the U.S. and Canada to exchange e-mail messages with anyone in the world, as long as they also have an e-mail account. Q: Can I access my e-mail wirelessly? A: The Companion II cordless plugs into any active phone jack for easy on-the-go use. It is not designed to send and receive e-mail wirelessly.
Q: Can I access the World Wide Web with this Companion II cordless? A: This Companion II cordless is designed to give you portable, affordable, easy access to the world of e-mail. However, it is not designed to access the Web. Q: Can I use the Companion II cordless overseas? A: The Companion II cordless cannot be used overseas. At this time, our products are operable only in the United States and Canada. Q: Can I change my e-mail address? A: Unfortunately, you can't change your e-mail address.
16 TROUBLESHOOTING PROBLEM I pressed the Write E-mail button, but it doesn’t go to the e-mail screen. Why? SOLUTION The Write E-mail button is a shortcut that will take you to a screen where you can compose an e-mail message. This button is only active when you are logged into an account. Why am I not receiving e-mail messages? You should be able to receive any messages if the sender used the correct e-mail ID.
17 SAFETY INFORMATION Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. 1 Read all instructions in the user’s manual. Observe all markings on the product. 2 Avoid using this product during a thunderstorm. There may be a slight chance of electric shock from lightning. 3 Do not use the product in the vicinity of a gas leak. If you suspect a gas leak, report it immediately, but use a telephone away from the area where gas is leaking.
VTech Telecommunications Ltd. FCC ID: EW780-1005-00 SECURITY CODE INFORMATION The cordless telephone uses a digital coding security system to prevent unauthorized use of telephone line by other cordless phones nearby. It has 65,536 possible security code combinations. Each combination of the code is randomly generated every time the terminal is working.
Part 15 of FCC Rules Some telephone equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used properly, may cause interference to radio and television reception. This product has been tested and found to meet the standards for a Class B digital device, as specified in Part 15 of the FCC Rules. These specifications are designed to provide reasonable protection against such interference in a residential installation.
18 WARRANTY STATEMENT Internet Appliance Limited Warranty This product from VTech is warranted to only the original purchaser for a period of one (1) year from the original purchase date, under normal use and service, against defective workmanship and material. This warranty is void if the product has been damaged by accident, misuse, abuse, or other unreasonable use, neglect, battery leakage or improper installation, improper service or other causes not arising out of defects in workmanship or materials.
19 FCC NOTICE This equipment complies with Part 68 of the FCC rules. On the bottom of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company. The REN is used to determine the quantity of devices that may be connected to the telephone line.
20 INDEX A Account delete .................................................................13 primary ................8, 10, 13, 15, 29, 30, 31, 35, 39 secondary ........................8, 13, 14, 30, 31, 35, 40 Account Management .........................13, 29, 30, 31 Address Book6, 8, 12, 14, 20, 21, 23, 24, 25, 28, 32, 34 add to group .......................................................25 create contact......................................................24 create group .............................
connection ....................................................32, 39 device .................................................................32 Setup phone line ...............................................12, 33, 41 power.....................................................36, 42, 43 printer ........................................................3, 4, 22 telephone ...........................3, 4, 11, 39, 42, 43, 45 subject ...................................................................
NOTES 47
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