Certification Exhibit FCC ID: EW780-6044-02 IC: 1135B-80604402 FCC Rule Part: 15.323 IC Radio Standards Specification: RSS-213 ACS Report Number: 08-0466 - 15D Model(s): DTM602G Installation Guide 5015 B.U.
Touchstone® DTM602G Telephony Modem Setup Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone DTM602G Telephony Modem brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service, whether you are using the provided cordless DECT 6.0 handset or your regular home phone.
Export Regulations This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited. Copyright © 2005–2008 ARRIS. All rights reserved. The information in this document is subject to change without notice.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary Safety Requirements • ARRIS Telephony Modems comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below: Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocution.
Safety • Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary When the Telephony Modem is connected to a local computer through an Ethernet cable, the computer must be properly grounded to the building/residence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer’s specifications.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary CAUTION (Handset Battery) Rechargeable batteries: This product contains nickel-cadmium, nickel-metal hydride or lithium-ion rechargeable batteries. Exercise care in handling batteries in order not to create a short circuit with conductive material such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone DTM602G Telephony Modem is DOCSIS® compliant with the following features: • Speed: much faster than dialup or ISDN service • Convenience: supports Ethernet • Flexibility: provides two independent lines of telephone service as well as high speed data • Compatibility: supports t
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary What’s on the CD? The CD provides the following items: Home Prev Next • DTM602G Handset User Guide • Touchstone® DTM602G Telephony Modem Setup Guide Touchstone DTM602G Telephony Modem Setup Guide 8
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary Items You Need If you are installing the Telephony Modem yourself, make sure you have the following items on hand before continuing: Coax Cable • Telephony modem package: see What’s in the Box? for a list of items in the package. • Coaxial cable (coax): as shown in the image to the left, this is a thin cable with a connector on each end.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary Getting Service Before trying to use your new Telephony Modem, contact your local cable company to establish an Internet account and telephone service.
Getting Started Safety Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary System Requirements The Touchstone Telephony Modem operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Telephony Modem, you need DOCSIS high-speed Internet service from your cable company.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary What about Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary Battery Installation and Replacement For safety and regulatory purposes, batteries are shipped outside of the Telephony Modem and must be installed. This model of the Telephony Modem has the ability to provide battery backup in the event of a local power loss. The battery backup is not intended to take the place of AC power.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary 3. Push the battery pack into the bay until it seats into place. The following diagram shows a Telephony Modem with a 4-cell battery pack installed. If you are taking the battery out of the unit, use the battery pull strap to dislodge the battery. NOTE: The Telephony Modem will not begin operating until you apply AC power. 4. Replace the door.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary Installing and Connecting Your Telephony Modem Before you start, make sure that: • You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. • You have all the Items You Need. • Cable, phone, and power outlets are available near the computer.
Safety Getting Started Battery Installation Modem Installation Usage About the Handset Troubleshooting Glossary Front Panel DTM602G DTM602G A B C D E F Handset Ethernet Installation Configuration The front of the Telephony Modem has the following indicators: A Power: indicates whether AC power is available to the unit B DS: indicates downstream connectivity C US: indicates upstream connectivity D Online: indicates internet data transmission status G H I J K E Link: indicates Ethernet co
Getting Started Safety Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary Rear Panel The rear of the Telephony Modem has the following connectors and controls: DTM602G Rear Panel DTM602G D A Tel 1/2: connector for the first phone line (or both lines of a 2-line phone). B Tel 2: connector for the second phone line. C Ethernet connector (yellow): for use with a computer or home network LAN connection.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary Mounting the Telephony Modem Desktop Mounting Instructions 1. Position the Telephony Modem so that: • • • air flows freely around it the back faces the nearest wall it will not fall to the floor if bumped or moved 2. Proceed to Connecting the Telephony Modem. Location Always position the Telephony Modem: • within reach of an AC outlet.
Getting Started Safety Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary Connecting the Telephony Modem DTM602G WARNING: Connecting the Telephony Modem to the home's existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary Handset Installation Handset Charger Installation Plug the power adapter into the power port on the bottom of the charger. Route the cord through the slots and plug the other end into the electrical outlet as shown below. Make sure the electrical outlet is not controlled by a wall switch.
Getting Started Safety Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary Install Handset Battery Black wire Home Yellow wire Prev Next Red wire Black wire Yellow wire Red wire 1. Align the three holes of the battery plug with the socket pins in the handset battery compartment, matching the red, yellow and black wires of the colorcoded label. 2.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary Charge Handset Battery After battery installation, there may be enough power for some short calls. For optimal performance, we recommend that you place the handset in the charger and allow the battery to charge for 16 hours before use. The CHARGE light on the handset charger will be lit to indicate that the handset is charging.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Modem.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary TCP/IP Configuration for Windows 98SE Follow these steps to configure the TCP/IP settings on a Windows 98SE operating system. NOTE: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. Home Prev Next 1. From the computer, select Start > Settings > Control Panel. 2.
Safety Home Getting Started Prev Next Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary 4. Highlight TCP/IP by clicking on it one time, then click on Properties. 5. Click the IP Address tab, click Obtain an IP address automatically, then click OK.
Safety Home Getting Started Prev Next Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary 6. Click OK to accept the new settings, and OK again to close the Configuration window. 7. You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary TCP/IP Configuration for Windows 2000 Follow these steps to configure the TCP/IP settings on a Windows 2000 operating system. NOTE: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1. From the computer, select Start > Settings > Network and Dial-up Connections > Local Area Connection. 2.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary 3. Click Obtain an IP address automatically and Obtain DNS server address automatically, then click OK. 4. Click OK to accept the new settings, and OK again to close the Configuration window. 5. You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary TCP/IP Configuration for Windows ME Follow these steps to configure the TCP/IP settings on a Windows ME operating system. NOTE: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. Home Prev Next 1. From the computer, select Start > Settings > Control Panel. 2.
Safety Home Getting Started Prev Next Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary 4. Highlight TCP/IP by clicking on it one time, then click on Properties. 5. Click the IP Address tab, then click OK.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary 6. Click OK to accept the new settings, and OK again to close the Configuration window. 7. You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the TCP/IP settings on a Windows XP operating system. NOTE: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. Home Prev Next 1.
Safety Home Getting Started Prev Next Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary 3. Highlight TCP/IP by clicking on it one time, then click on Properties. 4. Click the IP Address tab, click Obtain an IP address automatically, then click OK.
Safety Home Getting Started Prev Next Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary 5. Click OK to accept the new settings, and OK again to close the Configuration window. 6. You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface for use with Touchstone products. 1. Home Prev Next Open the Vista Control Panel.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration 2. Home Prev Next Usage About the Handset Troubleshooting Glossary Double-click Network and Sharing Center.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration 3. Home Prev Next Usage About the Handset Troubleshooting Glossary Click Manage network connections. If prompted for a connection, choose Local Area Connection.
Safety Home Getting Started Prev Next Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary 4. Double-click the Local Area Connection to open the Status window: 5. If Windows requests permission to continue, click Continue. 6. Click Properties.
Safety Home Getting Started Prev Next Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary 7. Double-click Internet Protocol Version 4 (TCP/IPv4). 8. Select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 9. Click OK to close the Properties windows.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary TCP/IP Configuration for MacOS X Follow these steps to configure the Ethernet interface for use with Touchstone products. 1. Home Prev Next Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration 2. Home Prev Next Usage About the Handset Troubleshooting Glossary Click the Network icon.
Safety Home Getting Started Prev Next Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary 3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show drop-down menu. 4. Choose the TCP/IP tab, if necessary. 5. Choose Using DHCP from the Configure IPv4 menu. 6. If necessary, click the Renew DHCP Lease button. 7. Close the System Properties application.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary Using the Telephony Modem This chapter describes the controls and features available on the Touchstone Telephony Modem, and covers basic troubleshooting procedures.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration About the Handset Usage Troubleshooting Glossary Indicator Lights for the DTM602G Models The Touchstone Telephony Modem has eleven indicator lights to assist in troubleshooting. Battery Mismatch If the Telephony Modem alternates flashing the Battery light and all other lights, the installed battery is incompatible with the Telephony Modem.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration About the Handset Usage Troubleshooting Glossary Indicator Lights: Startup Sequence The following table shows the Telephony Modem light patterns during each phase of the startup sequence. There are two phases of startup; the Telephony phase and the cable modem phase. Both are outlined below.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary Using the Reset Button Use the Reset button, on the back of the Telephony Modem, to reset the modem as if you power cycled the unit. You may need to reset the Telephony Modem if you are having problems connecting to the Internet. Using this button will be rare. Use a pointed non-metallic object to press this button.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary About the Handset Handset Layout 1 1. Earpiece Audio output for telephone calls. 2. HOME Press this key to access Internet, Contacts or telephone menu. 3. Left softkey 2 Press this key to select the action shown on the bottom left of the screen. 3 8 4 9 5 10 11 6 4. (speaker) Press this key to turn the speakerphone on or off. 5.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary Making a Call • To make a standard telephone call, press and then dial the number. If you and then dial the number. want to use the speakerphone, press • To preview numbers before dialing, enter the numbers first.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary Operating Range of the DECT Handset The DECT handset operates at the maximum power level allowed by the Federal Communications Commission (FCC). The operating range can vary based on the location of the Telephony Modem and handset, weather conditions, and the layout of your home or office. When the handset is out of range, it displays Searching.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary Electrical Storms Electrical storms can cause power surges harmful to electronic equipment. For your own safety, use caution when using the handset or other electric appliances during storms. Cleaning Your Telephone Clean the handset only with a soft cloth slightly dampened with water or a mild soap.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary Troubleshooting Problems and Solutions The Telephony modem is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary I’m not getting on the Internet. If you are using a hub, is the hub turned on? Are you using the right type of Ethernet Cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a hub or home router. Press the Reset button on the back of the Telephony Modem.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary • Is the handset within range of the Telephony Modem? Move close to the Telephony Modem and try again. • Is the Online LED lit? – If not, check the coax connection at the Telephony Modem and the wall. Ensure they are connected and tight. If they are and you do not have dial tone, contact your service provider.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Usage About the Handset Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. Amp-hour (Ah) A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. Category 5 (Cat5) A high-quality type of cable, used for Fast Ethernet (100BaseT) connections.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration DNS Usage About the Handset Troubleshooting Glossary Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. DOCSIS Data Over Cable System Interface Specification.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration Hub Usage About the Handset Troubleshooting Glossary A box with several Ethernet connectors. Hubs provide a common point of contact for all connected devices. IP address A number assigned to your computer by your cable company, used to identify your computer to other systems on the Internet. ISDN LAN LED Integrated Services Digital Network.
Safety Getting Started Battery Installation Modem Installation Handset Ethernet Installation Configuration RF RJ-11 RJ-45 Usage About the Handset Troubleshooting Glossary Abbreviation for Radio Frequency. Some literature refers to coax as “RF cable” and the connectors as “RF connectors.” A standard 4-pin modular connector, commonly used in North America for connecting telephones. A standard 6-pin modular connector, commonly used on Ethernet cable.
Touchstone® DTM602G Telephony Modem Setup Guide © 2005–2008 ARRIS. All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS.
