User's Manual

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Table Of Contents

User’s Guide

SB67030 Deskset

Summary of content (204 pages)

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User’s Guide SB67030 Deskset
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble CONTENT Content Preface Introduction........................................................................................................................................................................................................................................................ 10 Navigation.................................................................................................
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Appearance (CA) Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Function Keys .......................................................................................................................................................................................................
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Voicemail Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Name Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Forward to Additional Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Recording an Audio Annotation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Status Notifications . . . . . . . . . . . . . . . . . . . . . . . . .
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Pre-Dialing........................................................................................................................................................................................................................................................ 131 Active Call Screen ................................................................................................................
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Conference with Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Conference with Park List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Conference with Directory. . . . . . . . . . . . . . . . .
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Install Overview PC UI Voice Mail Setup Directory Make Call CallLog Call Answer Manage Call Handset Trouble Troubleshooting Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 Maintenance..........................................................................................................................................................................................
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble PREFACE Introduction This User’s Guide provides a complete set of instructions to guide you through operation of your SB67030 Deskset. Operating these devices does not require the technical expertise of a traditional system administrator or IT professional, However, we recommend that you make one person responsible for controlling the system-wide features described in this guide.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Navigation Your SB67030 Deskset User Guide provides the ability to move from topic to topic easily, and to return to your original or previous topic.Figure 1 illustrates the navigation conventions for this user guide. Chapter Tabs Click on these tabs to open the chapter covered by that topic. Primary Topic Click on this link to move to the first page covering that topic.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble In This Manual Table 1 lists text formats used in this manual to assist you in identifying items referenced within procedures. Table 1 Description of Text Formats Text Format Description Screen This identifies text that appears on the screen in a menu or prompt. FUNCTION KEY This identifies a Function key.
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Install Overview PC UI Table 1 Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Description of Text Formats Text Format Description WARNING A warning means that injury or death is possible if the instructions are not obeyed. A warning means that injury or death is possible if the instructions are not obeyed. Procedures The procedures in this manual are contained on a single page, unless otherwise noted.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Additional Documentation This CD contains a complete documentation set for the SB67030 Deskset, SB67040 Remote Handset (Optional), 67020 Gateway, and the 7610 Cordless Headset (Optional).
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call C Handset Trouble HAPTER 1 INSTALLATION Introduction This chapter provides information for physically installing your SB67030 Desk Set. Configuring and setting up the features is cover in “Overview” on page 25. Installation consists of the following functions: 1. “Initial Precautions” on page 16 2. “SB67030 Desk Set Components” on page 17 3. “Attaching Deskset Stand” on page 18 4. “” on page 19 5.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble The AT&T Small Business System (SBS) consists of a set of devices that work together to create a small-office telephone network. The AT&T SBS differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, The SBS connects to your office computer network to intelligently route traffic and handle calls..
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call SB67030 Desk Set Components Figure 3 illustrates the components shipped with the SB67030 Desk Set Deskset Base Deskset Base Power Cable Handset Figure.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Attaching Deskset Stand The SB67030 Desk Set operates either on the desktop or mounted on the wall. The desktop setup provides for two positions, Option 1 at 45° and Option 2 at 60°. To attach the deskset stand: 1. Place the deskset base on a flat surface with the connector side towards you as illustrated in Figure 4 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Cable Connection Connect the handset: Connector 1. Plug the coiled handset cord into the handset jack on the left side of the telephone identified in Figure 6. 1. Plug the other end of the coiled handset cord into the handset, then hang up. 1. Plug the power adapter into the connector on the back of the deskset identified in Figure 7. 2.
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Install Overview PC UI Setup To connect the Ethernet Cable Network Figure. 8 PC Network Connections Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble If you currently have a PC connected to the network: 1. Unplug the RJ-45 ethernet network cable from your PC. 2. Plug the RJ-45 ethernet network cable into the jack on the back of the deskset identified in Figure 8. 3. Plug an ethernet cable into the PC jack on the deskset. 4.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Wall Mounting The telephone base comes with the bracket for desktop use (See “SB67030 Desk Set Components” on page 17). Wall mounting requires a telephone outlet wall mounting plate with mounting studs that you must purchase from a hardware or consumer electronics retailer. To attach the deskset stand: Swithchook 1. .
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble To mount the SB67030 Desk set: 1. Plug the ethernet cable into the jack on the back of the deskset. 2. Plug the power adapter into the connector on the back of the deskset. 3. Place the telephone base mounting plate above the mounting studs as shown in Figure 11. 4. Slide the telephone base down until secure. 5. Plug the ethernet cable into the wall jack. 6.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Technical Specification Table 2 identifies the SB67030 Desk Set features and associated technical specifications. Table 2 Technical Specifications Feature Specification Frequency control Crystal controlled PLL synthesizer Transmit Frequency Cordless Handset: 1921.536-1928.448 MHZ Base: 1921.536-1928.448 MHZ Channel 5 Nominal Effective Range Maximum power allowed by FCC and IC.
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Install Overview PC UI Setup Voice Mail Directory CallLog Table 2 Technical Specifications Feature Specification Base:5.1V DC @1700mA Gateway:5.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call C Handset Trouble HAPTER 2 OVERVIEW Introduction This s section provides a description of the functions and features of the SB67030 Deskset. The Deskset provides a user interface for the Business Telephone System. The complete telecommunications system includes: SB67020 System Gateway - The System Gateway provides control for system components and access to external communications networks.
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Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Figure 12 illustrates the AT&T Business System network diagram. Laptop ` ` Laptop Figure. 12 AT&T Business System Network This chapter covers the following: 1. “Display and Key Functions” on page 27 2. “Programmed Operations Keys” on page 29 3. “Call Appearance (CA)” on page 30 4. “Function Keys” on page 35 5. “Liquid Crystal Display (LCD) Screen” on page 28 6.
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Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Display and Key Functions Figure 13 identifies and describes the main display and key functional areas for the SB67030 Deskset Liquid Crystal Display (LCD) Provides the Graphical User Interface (GUI) for the business system Voicemail Indicator Illuminates when a message or messages has been received Quick Dial used to access quick dials.
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Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Liquid Crystal Display (LCD) Screen Figure 14 identifies the basic elements and describes the call functions. of the Liquid Crystal Display. This display provides the user interface for the SB67030. Desk Set, and changes based on the task being performed. The initial screen (See “The Idle Screen” on page 41) displays when the system is first turned on or when there is no call activity.
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Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Programmed Operations Keys The SB67030 Desk Set provides two sets of programmed operation keys, Call Appearance and Programmed, as illustrated in Figure 15. The keys function changes according to the current operation being performed. The five Call Appearance keys on the right side allow you to handle multiple calls.
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Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Call Appearance (CA) Call Appearance feature illustrated in Figure 16, identifies the call information state of the call represented by five backlit CA keys and an associated icon. See “Call Appearance (CA) Icons” on page 31 for a complete description of the available icons. The deskset presents call information in-line with the call appearance programmed key at the side of the display.
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Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Call Appearance (CA) Icons The SB67030 Desk Set displays call appearance icons at any given time for the five programmed operation keys, allowing you to handle multiple calls. Call Appearance icons show call status, and compliment the LED status indications in the programmed operation keys. There will always be five displayed to reflect the five call limit.
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Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Call Appearance (CA) Operation When there is an incoming call, the Call Appearance LED flashes and a ring will be heard. A one-time two-second splash screen appears to notify you who is calling. The highlight will move automatically to an incoming call to bring attention to the event treating it as the highest priority.
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Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble You can park a held call, or unhold a call and then terminate it. If an incoming call event occurs when all the Call Appearance is full, the system applies the Call Forward No Answer setting to the incoming call. The default setting for Call Forward No Answer is to send the call to voicemail. Conferencing or transferring a call requires two CA slots (for Call A and Call B).
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Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Call Appearance (CA) Timer The Call Appearance Timer displays the length of the state of the call, such as how long the call has been held. The CA timer will always increase in one-second increments. If there are multiple calls displayed, all CA timers will increment in sync with each other. Table 4 lists and describes the CA operations.
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Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Function Keys The Function keys include the standard telephone numeric keys and a set of function keys defined in Figure 17 and Menu Accesses the configuration menu. Available in Idle only. Numeric keypad Select Selects a highlighted option in most cases. Directory Accesses the local directory. Cancel Cancels the most recent operation and returns to previous function.
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Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Programmed Keys The Programmed keys provide a variety of functions determined by the current user task. If you are working in call forwarding. the call function keys displayed will be different from those displayed if you are making a call. Programmed keys are located in the same position for consistency. This means that some key positions will remain blank.
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Install Overview PC UI Setup Voice Mail Table 5 Programmed Key By Position Mode Key 1 Make Directory Call Log Call Key 2 Key 3 Play/Record Greeting Incoming Ring Quick Dial Page Park List DND Settings Active Call Held Call Register/De Register SB67030 Deskset User’s Guide - Overview 37 Call Answer Manage Call Key 4 Handset Trouble
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Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Table 6 provides an alphabetical list of the labels that appear above the Programmed keys. Table 6 Function Programmed Key Screen Labels Description Function Description Adds an extension destination when forwarding a voicemail message. Rewinds message in playback mode. Answers incoming call. Forwards message in playback mode. Goes back to Idle.
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Install Overview PC UI Table 6 Function Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Programmed Key Screen Labels Description Function Description Clears all new messages. Marks all new messages. Initiates a conference call. Creates a new entry. Confirms DND setting ON or OFF. Declines choice. Performs deletion of multiple records. Pages internal extensions. Performs a permanent deletion. Parks call.
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Install Overview PC UI Table 6 Function Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Programmed Key Screen Labels Description Function Description Allows you to change previously entered information. Retrieves a parked call. Ends conference, but keeps calls on hold. Saves information entered. Ends paging of extensions. Forwards voicemail message to selected extensions. Goes to Extension List. Sets the selected option as the default choice.
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Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble The Idle Screen All SB67030 Desk Set operation begin from the Idle screen shown in Figure 18. This screen is displayed when the Desk Set is first turned on or at the end of any operation such as completion of a call, or when the extension does not have any Active or Held Calls. “Liquid Crystal Display (LCD) Screen” on page 28 provides a complete description of the Idle screen operation.
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Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Status Indication The upper right-hand corner area is reserved for displaying Major status messages, as shown inFigure 19and Figure 20. Status indicators appear in Idle and Call Appearance modes only. Voicemail, has it’s own set of status indicators. Figure. 19 Example of DND On Figure. 20 Example of Call Forward On Status messages include: n DND ON Appears if Do Not Disturb is on.
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Install Overview PC UI Voice Mail Setup Make Directory Call Log Call Call Answer Manage Call Handset Trouble Keypad Data Entry Keypad Data Entry allows you use the dialing keys to enter alphabetical characters into a text field or search the Directory or Extension list based on the first character of the entry. Digits 2, 3, 4, 5, 6, and 8 have three assigned letters, while digits 7 and 9 have four assigned letters as shown in Figure 21.
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Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble Search Rules To search for a list entry: 1. Press DIRECTORY 2. Press a dialling key in the Directory list cause the SB67030 Desk Set to search for either an exact match or the closest match as follows: l Figure. 23 Exact Match l If you press K [Press 5 twice] and an exact match is found, the highlight bar moves to that entry as shown in Figure 23.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call C Handset Trouble HAPTER 3 BROWSER INTERFACE Introduction :You can configure certain functions of the AT&T Small Business System through the Browser Interface that is embedded in every SB67030 Desk Set and SB67020 Gateway. All global settings, as well as the System Directory, are distributed across the network. The Browser Interface consists of web pages with editable settings.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Accessing the User Interface (UI) To access the Browser Interface: IP Address 1. Press MENU. 2. Press the down NAVIGATION button to highlight Deskset Information and press SELECT, or press 4. 3. Find your IP Address, as shown in Figure 25 the Deskset Information screen. 4. On your computer, open your preferred Internet Browser such as Internet Explorer, Firefox, Safari, or Chrome.
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Install Overview PC UI Setup Voice Mail Directory Figure.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Forward-No Answer Settings Only a system administrator may alter Call Forward-No Answer (CFNA) settings. CFNA may also be configured on the Deskset. Log in as administrator. Click Phone Settings in the left navigation menu. Click Basic Settings. Locate “Call Forward No Answer Settings:” and make your selections from the following options: Call Forwarding On / Off: Turns CFNA on or off.
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Install Overview PC UI Setup Voice Mail Directory Editing Quick Dial Entries SB67030 Deskset User’s Guide - Browser Interface 49 CallLog Make Call Call Answer Manage Call Handset Trouble
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble To add or edit Quick Dial entries, Log in as user or administrator. Click Phone Settings in the left navigation menu. Click QuickDial Keys. Note: If logged in as administrator, you may select which individual exten edit Fill out name and number fields. The associated Call Appearance icons indicate which Call Appearance keys used.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call C Handset Trouble HAPTER 4 SETUP MENUS Introduction Your SB67030 Desk Set ships with a factory or default settings for a variety of settings in the following categories: 1. “Setup Menus” on page 52 2. “Deskset Settings” on page 54 3. “User Settings” on page 59 4. “Admin Settings” on page 77 5. “Deskset Information” on page 91 6.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Setup Menus All SB67030 Desk Set operation begin from the Idle screen shown in Figure 29. This screen displays when the Desk Set is first turned on or at the end of any operation such as completion of a call, or when the extension does not have any Active or Held calls.See “Liquid Crystal Display (LCD) Screen” on page 28 for a complete description of the Idle screen operation.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Figure. 29 The SB67030 Desk Set Idle Screen To access the SB67030 Deskset setup menus: Figure. 30 Menu Screen and observe that the Menu screen shown in Figure 30 1. Press MENU displays. 2. To display the Deskset Settings menu press SELECT keypad. 3. Go to “Deskset Settings” on page 54 for further instructions. 4.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Deskset Settings To display the Deskset Settings men: and observe that the Menu screen shown in Figure 30 on page 53 1. Press MENU displays. 2. To display the Deskset Settings menu shown in Figure 32 press SELECT press 1 on the keypad. The Deskset Settings menu provides access to the four functions and the related submenus listed in Table 8.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Display The Display menu provides the ability to adjust your SB67030 Desk Set LCD contrast and backlight. To access the Display menu: 1. Press SELECT to display the Deskset Settings menu shown in Figure 32 on page 54. 2. Press SELECT . or press 1 on the keypad to access the Display menu shown in Figure 33. 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Sounds The Sounds menu provides the ability to set the ring volume, pick one of nine Ringtones, or turn key beeps on and off. To access the Sounds customization function submenus: Figure. 34 Figure. 35 Press MENU displays. 2. Press SELECT 3. Press 2 on the keypad or press the down NAVIGATION arrow to move the highlight to Sounds. 4. Press SELECT appears. 5.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Language The Language menu enables your SB67030 Desk Set to display information in English, French, or Spanish. To access the Language customization function submenus: igure. 36 Deskset Settings - Language 1. Press MENU and observe that the Menu screen shown in Figure 30 on page 53 displays. 2. Press SELECT to display the Deskset Settings menu shown in Figure 32 on page 54. 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Preferred Audio The Preferred Audio menu allows you to set the audio preference to headset or speakerphone. Lifting the handset takes first priority in all instances. To access the Language customization function submenus: Figure. 38 Deskset Settings - Audio 1. Press MENU and observe that the Menu screen shown in Figure 30 on page 53 displays. 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble User Settings The User Settings menu provides the ability to modify the functions listed in Table 9 on page 60. To display the User Settings menus: Figure. 40 Menu and observe that the Menu screen shown in Figure 40 1. Press MENU displays. 2. To display the User Settings menu press the down NAVIGATION arrow once to move the highlight and press SELECT , or press 2 on the keypad. 3.
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Install Overview PC UI Table 9 Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Deskset Menu - User Settings Function Submenu 1.“Greetings” on page 61 1.Current Greeting (Primary/Alternate/PreSet) 2. Play or record Primary Greeting 3. Play or record Secondary Greeting 4. Play Pre-Set Greeting 2.“Call Forwarding All” on page 63 1. Call Forward All Target (Ext/VM/Lime) 2. to Ext: xxx 3. to Line: xxx-xxx-xxxx Figure. 42 Menu - User Settings 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Greetings The Message Greeting menu provides the ability to play or record a primary and alternate greeting, play the Pre-set Greeting, and determine which of three greetings will be used. To access the Message Greeting menus: 1. Perform the procedure in “User Settings” on page 59 to display the User Settings menu. 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Recording A Greeting Your SB67030 Desk Set provides the ability to record a greeting up to 60-seconds long. The procedure for recording a Primary and Secondary greeting are the same. To record either a Primary or Alternate greeting: Figure. 45 Record a Primary Greeting 1. Perform the procedure in “User Settings” on page 59. 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Forwarding All This setting controls the destination of unconditional Call Forward. To turn Call Forward All on or off, press CallFwd when in Idle, held calls, or Active mode. When activated, Call Forward All over-rides the Call Forward-No Answer setting. If Call Forward All is off, then the Call Forward-No Answer setting applies.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Fwd All Voicemail (VM) Forwarding all calls to voicemail is the default option. To set Call Forward All to go to Voicemail: 1. Perform the procedure in “Call Forwarding All” on page 63. 2. Press the left or right NAVIGATION key to toggle the setting to shown in Figure 49. 3. Press to confirm the change and return to the User Settings menu shown in Figure 47 on page 63. l Figure.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Fwd All - Extension To set Call Forward All to go to a desired extension: Figure. 51 Call Forward All - Extension 1. Perform the procedure in “Call Forwarding All” on page 63. 2. Press the left or right NAVIGATION key to toggle the setting to as shown in Figure 51 3. Press the down NAVIGATION key to move to the to Ext: editable field.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Fwd All - Outside Line To set Call Forward All to go to an outside line: Figure. 53 Call Forward All - Line 1. Perform the procedure in “Call Forwarding All” on page 63. 2. Press the left or right navigation key to toggle the setting to shown in Figure 53 3. Press down navigation key to move to the to Line: editable field.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Forward Notification 1. Call Fwd All Voicemail (VM) notification 2. Call Fwd All - Extension indication 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Voicemail Memory To access the Voicemail Memory screen: 1. Perform the procedure in “User Settings” on page 59. 2. Press 3 on the keypad or press the down NAVIGATION arrow twice to move the highlight to Voicemail Memory as shown in Figure 55 and press SELECT . 3. Observe that the Voicemail Memory menu shown in Figure 56 appears. 4.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Name Recording To access the Name Recording: Figure. 57 User Settings - Name Figure. 58 Name Recording 1. Perform the procedure in “User Settings” on page 59. 2. Press 4 on the keypad or press the down NAVIGATION arrow three times to move the highlight to Name Recording as shown in Figure 57 and press SELECT . 3. Observe that the Name Recording menu shown in Figure 58 appears. 4.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Personal Name Recording To play/record a personal name: 1. Follow the To access the Name Recording: procedure page 69. 2. Press 2 on the keypad or press the down NAVIGATION arrow to move the highlight to Play/Rec Personal Name. 3. Press SELECT Figure 59 appears. 4. Press the 5. The Figure. 59 Play/Rec Name l and observe that the Play/Rec Name menu shown in programmed key.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Pre-Set Name To play the Pre-Set name: 1. Perform the “To display the User Settings menus:” procedure on page 59. 2. Press 3 on the keypad or press the down NAVIGATION arrow twice to move the highlight to Play Pre-Set Name as shown in Figure 61. 3. Press SELECT and observe that the Pre-Set Name menu shown in Figure 62 appears. 4. Press to listen to the Pre-Set Name.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Cordless Registration To access the Cordless Registration function: 1. Perform the “To display the User Settings menus:” procedure on page 59. 2. Press 5 on the keypad or press the down NAVIGATION arrow four times to move the highlight to Cordless Registration as shown in Figure 63. 3. Press SELECT and observe that the Cordless Registration menu shown in Figure 64 appears.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Register a Cordless Device The following procedure describes registering the Cordless Handset, the process is identical for the Cordless Headset To register a cordless device: 1. Perform the “To access the Cordless Registration function:” procedure on page 72. 2. Press 1 or press SELECT to display the Cordless Handset Registration menu shown in Figure 65. 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Deregister a Cordless Device To deregister a cordless device: 1. Perform the “To access the Cordless Registration function:” procedure on page 72. 2. Press 1 or press SELECT to display the Cordless Handset Registration menu shown in Figure 67. 3. Press and a confirmation splash screen appears (See Figure 68). 4. Press to confirm deregistration (See Figure 68). 5.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Password Note The User Settings menu contains six entries. To view the Password entry it is necessary to press the down NAVIGATION arrow. To access the Password function: Figure. 69 User Settings - Password 1. Perform the “To display the User Settings menus:” procedure on page 59. 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Change User Password To change the user Password 1. Perform the “To access the Password function:” procedure on page 75. 1. Press 1 or SELECT to access the Set/Change Password screen shown in Figure 71. 2. Use the dialing keys to enter a password and press SELECT press the down navigation key. 3. Press 4. Enter in the new password again to confirm. 5. Press to accept the change.
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Install Overview PC UI Voice Mail Setup Directory CallLog Make Call Call Answer Manage Call Handset Trouble Admin Settings To display the Admin Settings menu Table 10 and observe that the Menu screen shown in Figure 30 displays. 1. Press MENU 2. To display the Admin Settings menu shown in Figure 74 press the down NAVIGATION arrow to move the highlight and press SELECT , or press 3. Deskset Menu - Admin Settings Function Submenu 1.“Call Fwd - NA” on page 78 1.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Fwd - NA To access Call Forward No Answer: 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 1 or SELECT , and observe that the Call Fwd - NA Settings menu shown in Figure 75 displays. 3. Press the left or right NAVIGATION key to toggle the setting to one of the following targets: Figure. 75 Call Fwd NA Settings a.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Forward - No Answer to Voicemail To forward all unanswered calls to Voicemail: Figure. 76 Call Fwd NA Settings 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 1 or SELECT , and observe that the Call Fwd - NA Settings menu shown in Figure 75 displays. 3. Press the left or right NAVIGATION key until shown in Figure 76. 4.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Forward - No Answer to an Extension To forward all unanswered calls to an extension: Figure. 78 Call Fwd NA Settings 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 1 or SELECT , and observe that the Call Fwd - NA Settings menu shown in Figure 75 displays. 3. Press the left or right NAVIGATION key until shown in Figure 78. 4.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Forward - No Answer to an Outside Line To forward all unanswered calls to an outside line Figure. 80 Call Fwd NA Settings 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 1 or SELECT , and observe that the Call Fwd - NA Settings menu shown in Figure 75 displays. 3. Press the left or right NAVIGATION key until shown in Figure 78. 4.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Fwd/Trans to line The system administrator may enable or disable the ability to forward or transfer a call to an outside line. This function is enabled by default. Disabling this function will prohibit the user from sending a call to an outside line via the Gateway. To toggle the Forward/Transfer to an outside line: Figure. 82 Fwd/Trans to line 1.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Restore Default Settings To restore the default settings: 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 3 on the keypad or press the down NAVIGATION arrow to highlight the Restore Default Settings and press SELECT to display Figure 84. 3. Press to confirm. Figure.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Event Log To access the Event Log: 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 4 on the keypad or press the down NAVIGATION arrow to highlight Restore Default Settings and press SELECT to display Figure 85. 3. Press the up or down NAVIGATION arrow to view logged events that are not shown on-screen.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble IP Settings To display the IP status: 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 6 on the keypad or press the down NAVIGATION arrow to highlight IP Settings and press SELECT . 3. Observe that the IP Settings menu shown in Figure 87 displays. 4. Perform one of the following: a.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble IP Configuration To access the IP Configuration menu and edit the IP Address: Figure. 88 IP Configuration 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 6 on the keypad or press the down NAVIGATION arrow to highlight IP Settings and press SELECT . 3. Observe that the IP Settings menu shown in Figure 87 on page 85 displays. 4.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Set/Edit Static IP To access the IP Configuration menu and edit the IP Address: Figure. 89 Set/Edit Static IP 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 6 on the keypad or press the down NAVIGATION arrow to highlight the IP Settings and press SELECT . The menu shown in Figure 87 on page 85 displays. 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble IP Status This screen is for informational purposes only. To access the IP Configuration menu and edit the IP Address: 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 6 on the keypad or press the down NAVIGATION arrow to highlight the IP Settings and press SELECT . The menu shown in Figure 87 on page 85 displays. 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Reset User Password Note The Admin Settings menu contains seven entries. To view the Password entry it is necessary to press the down NAVIGATION arrow. To reset the user password: 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2. Press 6 on the keypad or press the down NAVIGATION arrow to highlight the Reset User Password and press SELECT . 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Software Upgrade Note The User Settings menu contains six entries. To view the Software Upgrade entry it is necessary to press the down NAVIGATION arrow. To access the Software upgrade feature: 1. Perform the “To display the Admin Settings menu”procedure on page 77. 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Deskset Information To access the deskset information menu: Figure. 94 Deskset Information 1. Press MENU and observe that the Menu screen shown in Figure 30 on page 53 displays. 2. Press 4 on the keypad or press the down NAVIGATION arrow to highlight Deskset Information and press SELECT to display Figure 94. 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Setting up Do Not Disturb To enable or disable DND: Figure. 96 Idle Screen 1. From the Idle screen shown in Figure 96, press 2. Observe that the DND Settings screen shown in Figure 98 displays. 3. Press the left or right NAVIGATION key to set DND - Do Not Disturb [ON] to enable. or DND - Do Not Disturb [OFF] to disable. 4. Press 5.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call C Handset Trouble HAPTER 5 VOICE MAIL Your SB67030 Deskset Voicemail system provides the ability to capture important messages and save, replay, or forward those messages. The message LED shown in Figure 99 lights up when there are one or more new message and the # New Messages displays on the Idle screen. . Message LED Figure. 99 Message Waiting LED 1. “Access Voicemail” on page 94 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Access Voicemail To access the voicemail: 1. Your SB67030 Deskset Voicemail system displays the number of new voicemail messages during idle as shown in Figure 100. A message is considered new if it has not been played. 2. Pressing SELECT . when the notification is highlighted to display the Message list shown in Figure 101 where only new messages are displayed. OR Figure.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Messages Feature The programmed keys are available when viewing the message list from Idle. There are no programmed keys available in Active mode or if the message list is empty. Name and number CID displayed Message Counter Left and right arrow indicate dialing options available Status notification area (“FULL” indicates that no more messages can be recorded) Message icon.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble The SB67030 Deskset Voicemail system features include: n n n n n n n There is a maximum of 30 minutes recording time (no limit on number of messages). If this limit is reached while recording is in progress, the message will cut short and the far-end caller will be notified with a voice prompt.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Message Playback The SB67030 Deskset Voicemail system provides the ability to play a single message or all of the messages in the system. Play a single message 1. Press SELECT . when the notification is highlighted to display the Message list shown in Figure 102. OR Press MESSAGES. to view the available message list. Figure. 102 Message List 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble You have the following options during message playback: n n Press to pause message playback. Press to delete the message. If there are more messages, the user will go to the next message. n Press to rewind the message in 8 second increments. n Press to forward the message in 8 second increments.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Forwarding a Message To forward a voicemail message: 1. Press SELECT . when the notification is highlighted to display the Message list shown in Figure 105. OR Press MESSAGES. to view the available message list. 2. Press the up or down NAVIGATION button to highlight the desired message and press to display the programmed keys illustrated in Figure 106. 3.
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Install Overview PC UI Setup Voice Mail 9. Directory CallLog Press SELECT in Figure 108. Make Call Call Answer Manage Call Handset Trouble ., the extension name tag and number will appear as shown 10. You have the following options: Figure. 107 Forward Message a. Press extensions). to add another extension (up to a maximum of three b. Press to remove the currently highlighted extension from the list. c. Press to record an audio annotation. d.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Forward to Additional Extensions A user can forward a new or old message to other extensions (maximum of three at a time). To forward a message, the user must follow this procedure from the Messages list: To forward to multiple extensions: Figure. 109 Message List Figure. 110 Message List 1.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Recording an Audio Annotation You have the option of recording an audio annotation to append to a forwarded message. To record an audio annotation: 1. Press. and observe that the screen shown in Figure 112 displays. 2. Press the to record an introductory message. The recording will be limited to 30 seconds. The program keys will change to display . 3. Press when finished recording.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Status Notifications Voicemail status indications: Your SB67030 Deskset Voicemail system provides two indications of voicemail status: 1. If there is less than five minutes recording time remaining, a < 5 min status notification appears in status notification area. as shown in Figure 113 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Deleting Messages You may delete a single message, or all messages from the Message list or from Message Playback.. To delete a single message: 1. Press MESSAGES. to view the available message list shown in Figure 115. 2. Press the up or down NAVIGATION button to highlight the desired message. 3. When the entry you wish to delete is highlighted, then press 4.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble You may delete all messages only when viewing the Messages list from Idle or with held calls. To delete all messages: 1. Press MESSAGES. to view the available message list shown in Figure 117. 2. Press 3. Press and observe that the confirmation splash screen displays. 4.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Clear Message Flags You can add a new message flag or delete all flags from the Message list. Messages are automatically flagged with an exclamation point to indicate that the message has not been played. To perform clear message flags: 1. Press MESSAGES. to view the available message list shown in Figure 119 . 2. Press and observe that the menu shown in Figure 121 displays. 3.
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Install Overview PC UI Voice Mail Setup Directory CallLog Make Call Call Answer Manage Call Handset Trouble Voicemail Remote Operations Remote access allows you to listen to messages or change the recorded greeting. Following the voice prompts and press the appropriate dialing keys to navigate through the system. The voice prompts in a menu list will be repeated three times with a 5-second pause in-between each narration.
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Install Overview PC UI Voice Mail Setup Directory CallLog Make Call Call Answer Manage Call Handset Trouble To access voicemail remotely - listen to messages 1. After entering a valid password you can listen to old or new messages as illustrated in the flow diagram in Figure 124. 2. You have the following options: Main Menu 1 2 Stop Playback Stop Playback New Message 5 Old Message 5 a. Press 1 to listen to new messages. b. Press 2 to listen to old messages. 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble To access voicemail remotely: setup voicemail 1. After entering a valid password, press 8 to set up voice mail as illustrated in the flow diagram in Figure 125. 2. You have the following options: Main Menu 8 Voicemail Setup Opitons 1 2 7 Record Primary Record Secondary Use Alternate Record Greeting 9 1 5 a. Press 1 to record a primary greeting. b.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call C Handset Trouble HAPTER 6 DIRECTORY Introduction You can access the directory from Idle, Dial, Pre-Dial, with a call on Hold, and during an active call by pressing DIRECTORY. However, the delete, edit and create new entries features are only available when in Idle or if all calls are held. Here is an overview of the Directory list: 1. “Using the Directory” on page 111 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Using the Directory . Directory entry counter (200/ 200 max) Full name and number displayed in highlight bar Entry classification (Personal, System, or Extension) Figure. 126 Directory Screen Description Table 12 Key Directory Programmed keys Description Creates a new entry. n Key Description Key Description Allows you to change previously entered information.
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Install Overview PC UI n n n Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble The highlight bar displays full name and number string. The Un-highlighted entries have a 22-character limit on both name and number fields Oversized names or numbers will be truncated with ellipses. The search function is available. Press any digit key (except for # and *) to index into the list according to default sort criteria.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Creating a New Directory Entry To create a new directory entry: 1. Press DIRECTORY to display the directory list shown in Figure 127. 2. Press 3. You will go to Directory Edit mode with the blinking cursor positioned in the First Name field. 4. Fill in the First Name, Last Name and Number fields using the “Keypad Data Entry” on page 43.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Editing a Directory Entry You may edit any Personal directory entries while viewing the Directory list. To edit a directory entry: 1. Press DIRECTORY to display the directory list shown in Figure 129. 2. Press the up or down NAVIGATION key to highlight a Personal entry. 3. Press and observe that the screen shown in Figure 130.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Deleting a Directory Entry You may delete any one of their Personal directory entries while viewing the Directory list. To delete a directory entry: 1. Press DIRECTORY to display the directory list shown in Figure 131. 2. Press the up or down NAVIGATION key to highlight a Personal entry.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Directory Sort This function is available in both Idle and Active modes. There are two ways you can sort Directory entries, with the First Name/Last Name toggle or through selecting a specific Directory list. First Name/Last Name toggle 1. Press DIRECTORY to display the directory list shown in Figure 133. 2. Press the up or down NAVIGATION key to highlight a Personal entry 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Directory List This function is available in both Idle and Active modes. The user can choose to list all entries, or only personal entries, system entries, or extensions. To view possible list options, the user must follow this procedure while viewing the Directory list: To create a new directory entry: 1. Press DIRECTORY to display the directory list shown in Figure 133. 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Non-alphabetical character sort rules Special non-alphabetic characters can be entered in the directory name fields. If these characters are entered as the first character in the name field, the system will sort in the following ascending order shown from left to right: Space ! # & ‘ ( SB67030 Deskset User’s Guide - Directory ) * + 118 , - .
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call C Handset Trouble HAPTER 7 CALL LOG Introduction The Call Log provides a record of the last 50 calls received, whether a messages was left or not. The newest entries replace the oldest. The log lists information based on the availability of Caller ID (CID) data. 1. “Using the Call Log” on page 120 2. “Missed Call Notification” on page 122 3. “Reviewing the Call Log list:” on page 123 4.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Using the Call Log The available programmed operation keys vary depending on whether the user is accessing this feature from Idle or Active mode. Storing, Deleting, and playback are not available in Active mode. If the Call Log is empty, no programmed operation keys will be available.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble The highlighted Call Log entry displays both the name and number fields from the available CID information as well as both the time and date of the call. You may call the number listed in the highlighted entry. The name is shown by default, if it is not available, the number is shown. If neither are available the system supplies an appropriate CID label.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Missed Call Notification If an incoming call event occurs and the user takes no action, the new call will be recorded in the Call Log. A call is considered as new if it has not been reviewed yet. To view missed calls: The system notifies you of any new calls on the Idle screen, as shown in Figure 139. 1.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Reviewing the Call Log list: To review the Call Log list: 1. Press CALL LOG or highlighting # New Calls in the Idle screen (See Figure on page 122) and press SELECT to display the screen shown in Figure 141. 2. Press to display the screen shown in Figure 142. 3. Press to display the call details screen shown in Figure 143 that contains the following information: Figure.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Voicemail messages in Call Logs If the caller listed in the Call Log left a voicemail message, you may play the message from the Call Log list or from Call Log Details. This will take you out of the Call Log and into the message playback feature. Playing a voicemail message from Call Log: Figure. 144 Call Log Screen 1.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Storing Call Log Entries. To store a Call Log entry in the local phone directory: Figure. 147 Call Log 1. Press CALL LOG or highlight# Missed Calls and press SELECT to display the Call Log screen shown in Figure 147. 2. Press . to display the Personal Entry screen shown in Figure 148 in the Directory Edit mode 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Deleting Call Log Entries The user may delete a single Call Log entry, or all Call Log entries. To delete a single call log entry: 1. Press CALL LOG or highlight# Missed Calls and press SELECT to display the Call Log screen shown in Figure 150. 2. Press and observe that the highlighted entry is removed from the list and the next entry appears as shown in Figure 151. Figure.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call . You may delete all entries only when viewing the Call Log list from Idle To delete all of the entries in the call log list: Figure. 152 Call Log List 1. Press CALL LOG or highlight# Missed Calls and press SELECT to display the Call Log screen shown in Figure 152. 1. Press to display the screen shown in Figure 153. 2. Press and observe that confirmation screen shown in Figure 155. 3. Press 4.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call C Handset Trouble HAPTER 8 MAKING A CALL The SB67030 Desk Set provides several methods for making a call. If you are in idle mode or have calls on hold, you can press a dialing key 1-9, then go off-hook. This is referred to as Predialing. You can make a call at any time by choosing an off-hook method, then dialing a number. This is referred to as Live Dialing.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Dialing Rules The dialing rules determine when the system connects to the call destination. Once a rule applies, the system will determine that the digits are valid and dial them to the outside phone line.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble The Idle Screen All SB67030 Desk Set call operation begins from the Idle screen shown in Figure 156. This screen is displayed when the Desk Set is first turned on or at the end of any operation such as completion of a call, or when the extension does not have any Active or Held Calls.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Pre-Dialing Pre-Dial is only available from Idle mode or in the call appearance state when all calls are on hold. In pre-dial mode, no dial tone is generated, but hyphenation rules apply. There can only be one instance of Pre-Dial within the available five Call Appearances. To enter pre-dial mode, press any dial pad keys (1-9, #, *). Figure. 157 Pre-Dial Number 1.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Active Call Screen The SB67030 Desk Set call appearance screen shown in Figure 159 Table 17 Figure. 159 The SB67030 Call Appearance Screen Table 18 Key Call Appearance Programmed Keys Description Key Description Initiates transfer of a call. Initiates a conference call. Initiates Do Not Disturb. Initiates Call Forward. Key Parks call. Goes to Park List.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Live Dialing You can make a call at any time by choosing an off-hook method, then dialing a number. To dial a live number: 1. Figure. 160 Live Dialing Figure. 162 Active Call To go off-hook from Idle and display the screen shown in Figure 160, either a. Lift the Headset. b. Press SPEAKER, c.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Using the Extension List You may access the Extension list illustrated in Figure 163 from Idle or Dial mode. In addition, the Extension list is available in Transfer and Conference Setup modes. Here is an overview of the Extension list. Number of extensions (50/50 max) First and Last Name (if available) Extension number Figure.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Calling an Extension in Idle Mode The user may make a call to an internal extension in Idle mode by accessing the extension list or entering the extension number. To make a call to an internal extension from Idle mode: Figure. 164 Idle Screen 1. From the Idle screen shown in Figure 164 press . 2. Observe that the Idle screen shown in Figure 165 displays. 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Calling an Extension from Dial To call an extension from Dial mode: Figure. 168 Idle Screen 1. From the Idle screen shown in Figure 168 press SPEAKER, HEADSET an available Call Appearance, or lift the Handset to go Off Hook. 2. Observe that the Dial Mode screen shown in Figure 169 displays. 3. Press to display the screen shown in Figure 167. 4.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Calling from the Directory You may access the local directory and call a number in most modes. To place a call from a directory entry: Figure. 171 1. With the Idle screen shown in Figure 171 displayed, press DIRECTORY. 2. Observe that the Directory screen shown in Figure 171 displays. 3. Press the up or down NAVIGATION key to highlight an entry. 4.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Calling from the Call Log T.he Call Log stores the numbers of incoming calls if CID is available. The user may access the Call Log from most modes. To place a call from the call log 1. Press CALL LOG in Idle mode shown in Figure 174 or highlight # Missed Calls and press SELECT. 2. Observe that the Directory screen shown in Figure 175 displays. 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Calling from Call Log Details To access Call Log details from the Call Log list: 1. Press CALL LOG in Idle mode, or highlight # Missed Calls and press SELECT to display the screen shown in Figure 177. 2. Press to display the Call Log screen shown in Figure 178. 3. Press to display the Call Log Details screen shown in Figure 180. 4.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Calling from Voicemail To make a call from voicemail: 1. With the Idle screen shown in Figure 181 displayed, press MESSAGES. OR Highlighted # New Messages and press SELECT. Figure. 181 Idle Mode Screen 2. Observe that the Messages screen shown in Figure 182 displays. 3. Press the up or down NAVIGATION key to cycle through Call Log entries. 4.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Using Quick Dial The feature provides up to six entries for frequently called numbers. You must use the WbUI User Interface (See “Editing Quick Dial Entries” on page 49) to create Quick Dial. The Quick Dial feature is available in all modes. Quick Dial entries do not correspond to Call Appearances so pressing a Quick Dial entry in the CA3 spot will not reserve an off-hook line on CA3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Calling from Quick Dial The Quick Dial feature is available in almost all states except when there is an incoming ring. To Call from Quick Dial: Figure. 185 Idle Screen 1. With the Idle screen shown in Figure 185, press Quick Dial to access the Quick Dial entries. 2. Observe that the Quick Dial screen shown in Figure 186 displays. 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Using the Redial List Redial entry counter (20/20 max) Name and number displayed (if available) Date and Time of highlighted call entry Figure. 188 Redial List Functions Table 20 Key Redial List Programmed Key Description Key Description Key Stores number in local directory. Performs a permanent deletion. Shows you more details for a particular entry.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Here is an overview of the Redial list feature set To review the Redial list: 1. Press the REDIAL and observe that the screen shown in Figure 189 displays. l l l l Figure. 189 Redial List l l l l l l SB67030 Deskset User’s Guide - Making a Call There is a 22-26 character limit on the name field and a 24-character limit on the number display field.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Calling from Redial Any digits or numbers that were dialed are recorded in the Redial list. You may make a call from a number in the Redial list. To call from the redial list: Figure. 190 Idle Screen 1. Press REDIAL in the Idle screen shown in Figure 190 to display the Redial screen shown in Figure 191 2. Press the up or down NAVIGATION key to cycle through redial entries. 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Calling from Redial Details You can view the name and number of the caller (if available) as well as the time and date of the call. The duration of the last outbound call to the listed phone number will also be displayed. To call from the redial details screen: 1. Press REDIAL to display the Redial screen shown in Figure 193 2. Press to display the Redial screen shown in Figure 194. 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Storing Redial Entries To store a redial entry: 1. Press REDIAL to display the Redial screen shown in Figure 197 2. Press to display the Personal Entry screen shown in Figure 198. 3. You will go directly to Directory Edit mode. a. The name (if available) will automatically populate the First Name field. The name could come Figure.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Deleting Redial Entries You can delete a single Redial entry from the Redial list or from Redial Details or all Redial entries. If in the Redial list, ensure the entry you wish to delete is highlighted. To delete a single redial entry: 1. Press REDIAL to display the Redial screen shown in Figure 200. 2. Press the up or down NAVIGATION key to highlight the desired redial entry. 3.
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Install Overview PC UI Voice Mail Setup Directory CallLog Make Call Call Answer Manage Call C Handset Trouble HAPTER 9 CALL MANAGEMENT Introduction The SB67030 Deskset call management includes the following functions; n “Call Management” on page 150 n “Transferring a Call” on page 151 n “Conference a Call” on page 160 n “Call on Hold” on page 171 n “Parking a Call” on page 173 n “Retrieving A Parked Call” on page 174 n “Paging” on page 175 SB67030 Deskset User’s Guide - Call Manage
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call Management The SB67030 Desk Set call management functions begin with the Active Call screen shown in Figure 204 and described in Table 21. Figure. 204 The SB67030 Call Management Screen Table 21 Key The SB67030 Call Management Screen Description Description Key Description Key Initiates transfer of a call. Initiates a conference call. Initiates Do Not Disturb.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Transferring a Call The SB67030 Desk Set can transfer an active or a held call to an external call or an internal extension. An unsupervised transfer occurs if the user does not communicate with the transfer recipient. In this case, the call may be transferred while dialing out to the transfer recipient.
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Install Overview PC UI Setup Voice Mail n “Transferring to Call Log” on page 155 n “Transferring to Directory” on page 156 n “Transferring to Redial List” on page 157 n “Transferring to Held Calls” on page 158 n “Transferring to Quick Dial” on page 159 Directory SB67030 Deskset User’s Guide - Call Management CallLog 152 Make Call Call Answer Manage Call Handset Trouble
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Transfer to an Internal Extension The user may only transfer a call to an external number if this function has been enabled in Admin Settings. To transfer a call to an external extension: 1. From the Active Call screen, press The Active Call will be auto-held and you will go to Transfer Setup mode. 2. Press to display the list shown in Figure 206.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Transfer to an External Number To transfer a call to an external number: 1. Establish Call A by lifting the headset and dialing the number as shown in Figure 209. Only active or held calls may be transferred. 2. Press . The Active Call, will be auto-held and you will go to Transfer Setup mode as shown in Figure 210. 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Transferring to Call Log To transfer a call to a number in the Call Log: Figure. 213 Awaiting Transfer 1. From the Active Call screen, press The Active Call will be auto-held and you will go to Transfer Setup mode as shown in Figure 213. 2. Press CALL LOG to display the list shown in Figure 214. 3. Press the up or down NAVIGATION key to cycle through Call Log entries. 4.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Transferring to Directory To transfer a call to a number in the Directory: Figure. 216 Awaiting Transfer 1. From the Active Call screen, press The Active Call, it will be auto-held and you will go to Transfer Setup mode as shown in Figure 216. 2. Press DIRECTORY to display the list shown in Figure 206. This key will not be available after digits are entered. 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Transferring to Redial List To transfer a call to a number in the Redial List: Figure. 219 Awaiting Transfer 1. From the Active Call screen, press The Active Call will be auto-held and you will go to Transfer Setup mode as shown in Figure 219. 2. Press REDIAL to display the list shown in Figure 220. 3. Press the up or down NAVIGATION key to cycle through Redial entries. 4. Figure.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Transferring to Held Calls Once Call A has been established, you may transfer to a held call (Call B) in any of the call appearances by unholding it first. To transfer a call to a held call: Figure. 222 Awaiting Transfer 1. From the Active Call screen, press The Active Call, it will be auto-held and you will go to Transfer Setup mode as shown in Figure 222. 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Transferring to Quick Dial To transfer a call to a number in the Quick Dial List: 1. From the Active Call screen, press The Active Call will be auto-held and you will go to Transfer Setup mode as shown in Figure 225 2. Press Quick Dial to display the list shown in Figure 226. 3. Press the Call appearance key corresponding to the desired entry to display the screen shown in Figure.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Conference a Call The SB67030 Desk Set can conference a combination of two outside and/or internal calls. Only one instance of Conference in progress can exist. This should be guaranteed by following these rules The user may establish a held call as Call A by pressing , but cannot establish a held call as Call B because key will be unavailable).
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Install Overview PC UI n Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Pressing HOLD during a conference will hold both Call A and B but they will still be able to communicate with each other. The held conference icon, as shown Figure 228 designates a held conference. Note n Setup will be unavailable during an Active Call if you have another conference on hold. The following events will automatically put the conference on hold (auto-hold): a.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Conference with Extension List Once Call A has been established, the user may establish Call B by calling a number in the extension list. To conference with the extension list, the user must follow this procedure from conference setup mode: To conference calls using the extension list: Figure. 229 Active Call 1. From the Active Call screen shown in Figure 229, press 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Conference with Call Log Once Call A has been established, the user may establish Call B by calling a number in the Call Log. To conference with the Call Log, the user must follow this procedure from conference setup mode: To conference calls using the call log: Figure. 233 Active Call 1. From the Active Call screen shown in Figure 233, press 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Conference with Redial List Once Call A has been established, the user may establish Call B by calling a number in the Redial List.: To conference calls using the redial list: Figure. 237 Active Call 1. From the Active Call screen shown in Figure 237, press 2. The Active Call will be auto-held and the screen in Figure 238 displayed. 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Conference with Park List Once Call A has been established, the user may establish Call B by calling a number in the Park List. To conference with the Park List, the user must follow this procedure from conference setup mode: To conference calls using the park list: Figure. 241 Active Call 1. From the Active Call screen shown in Figure 241, press 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Conference with Directory Once Call A has been established, the user may establish Call B by calling a number in the Directory. To conference with the Directory, the user must follow this procedure from conference setup mode: To transfer a call to an external extension: Figure. 245 Active Call 1. From the Active Call screen shown in Figure 245, press 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Conference with Quick Dial Once Call A has been established, the user may establish Call B by calling a number in the Quick Dial list. To conference with Quick Dial, the user must follow this procedure from conference setup mode: To transfer a call to an external extension: 1. From the Active Call screen shown in Figure 249, press 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Conference with a Held Call Once Call A has been established through some other activity, you can conference with a held call (Call B). To conference with a held call: Figure. 253 Awaiting Transfer 1. From the Active Call screen shown in Figure on page 167, press and observe that the screen shown in Figure 253 displays. 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Conference Two Held Calls The user has the option of conferencing two held calls in any of the call appearances. While Call A will stay held when selected to conference, Call B must be taken off hold and be an active call before joining all parties in conference. To conference two held calls: Figure. 256 Awaiting Transfer 1.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Canceling a Conference To cancel a conference: 1. Figure. 259 Awaiting Transfer From the Conference screen shown in Figure 259, you have 2 options: a. Press to end the conference. Calls A and B hang up and the system returns to Idle as shown in Figure 260. b. Hang up the handset. Calls A and B hang up and the system returns to Idle as shown in Figure 260. c.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Call on Hold The SB67030 Desk Set provides the ability to place an unlimited number of calls on hold.When calls are placed on hold the programmed keys change as shown in Figure 262 and described in Table 22. Figure. 262 The SB67030 Call on Hold Screen Table 22 Key The SB67030 Call on Hold Screen Description Description Initiates transfer of a call. Initiates Do Not Disturb.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble To manage held calls: 1. From the Active Call screen shown in Figure 263, press HOLD. 2. The hold Call Appearance icons shown in Figure 264. 3. If a call has been placed on hold for longer than 3 minutes, the system will provide an audible ringback reminder every 30 seconds for four minutes, then hang up the call. 4.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Parking a Call The SB67030 Desk Set allows you to park either Active or Held calls To park a call: Figure. 265 Select Call 1. Press the up or down NAVIGATION key to highlight an active or held call as shown in Figure 265. 2. For an Active Call, press to display the splash screen shown in Figure 266. 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Retrieving A Parked Call To retrieve a parked call: 1. Press in Idle or held calls mode to display the screen shown in Figure 269 2. In Active mode, press . 3. Press . to display the Park List. shown in Figure 270. 4. Press the up or down NAVIGATION key to highlight the desired entry as shown in Figure 265. 5. Press Figure 271. Figure. 269 Awaiting Transfer Figure.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Paging You can page other extensions in the AT&T Small Business System network from Idle and held calls To transfer a call to an external extension: 1. From Idle shown in Figure 272 or a held call, press screen shown in Figure 272. 2. When finished, press 3. If the user is on an active call, the user will not receive an incoming page. 4.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call C Handset Trouble HAPTER 10 ANSWER A CALL You can answer call from the SB67030 Deskset in the following ways: Lift the Handset. Press SPEAKER to route audio to the speaker. Press HEADSET to route audio to headset output. Press the associated Programmed key. Press the programmed key. 1. “Answer Screens” on page 177 2. “Answering a Call in Idle” on page 179 3.
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Install Overview PC UI 8. Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble “Ignoring a Call” on page 187 Answer Screens The SB67030 Desk Set answer screen shown in Figure 274 Active Call Select Answer Incoming Call Figure. 274 The SB67030 Answer Screens Table 23 Key The SB67030 Answer Screens Description Answers incoming call. Key Description Key Silences ringer during incoming call event.
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Install Overview PC UI Table 23 Key Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble The SB67030 Answer Screens Description Key Description Key Initiates transfer of a call. Initiates a conference call. Initiates Do Not Disturb. Initiates Call Forward. Goes to Park List. SB67030 Deskset User’s Guide - Answer a Call 178 Description Parks call. Key Description Moves to next set of programmed operation keys.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Answering a Call in Idle To answer a call from the Idle mode: 1. When there is an incoming call: a. The system emits a ringtone (See “Sounds” on page 56) b. The highlight bar automatically moves to the ringing call appearance. c. A bell icon appears next to an available Call Appearance to indicate an incoming call as shown in Figure 276. Figure. 275 Idle Screen 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Answer From Predial When an incoming call occurs in Pre-dial mode (See Figure 278), the incoming call appears next to an available Call Appearance as shown in Figure 279. To answer a call in pre-dial: Figure. 278 Predial Mode 1. Press the associated Call Appearance key or press . and the system will answer using the Preferred Audio method (See “Preferred Audio” on page 58). 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Answer From Dial The SB67030 Deskset indicates an incoming call by emitting a single brief tone, moving the highlight bar to the ringing call appearance, and displaying a flashing bell icon next to an available Call Appearance as shown in Figure 282. To answer a call in the Dial mode: 1. a. Press the associated Call Appearance key or press .
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Answer While on a Call The SB67030 Deskset indicates an incoming call when you have an active call by emitting a single brief tone, moving the highlight bar to the next available call appearance, and displaying a flashing bell icon as shown in Figure 285. To answer a call while on an active call: 1. You have the following options: Figure. 285 Incoming Call 2. a.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Answer With a Call on Hold If there are held calls taking up call appearances, the SB67030 Deskset indicates an incoming call by emitting a single brief tone, moving the highlight bar to the ringing call appearance, and displaying a flashing bell icon next to an available Call Appearance as shown in Figure 288. To answer a call with a call on hold: 1. Figure. 288 Incoming Call 2. 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Answer a Call from Within a Menu If there is an incoming call while you are in the Directory, Menu, Messages, Call Log, or Redial menu (See Figure 290); the SB67030 Deskset indicates an incoming call by emitting a single brief tone, and displaying a splash screen with the flashing bell and the CID information for the call as shown in Figure 291 To answer a Call From Within a Menu: 1.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Answer With Multiple Incoming Calls The SB67030 Deskset displays multiple incoming calls in the Call Appearance state as shown in Figure 288. As all incoming rings have equal priority, the reverse highlight will stay on the first incoming ring. To answer multiple incoming calls: You have the following options: 1. Press the up or down NAVIGATION key to select the desired call and either: a.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Answer a Call From Voicemail If there is an incoming call while you are in voicemail (See Figure 296); the SB67030 Deskset indicates an incoming call by emitting a single brief tone, and displaying a splash screen with the flashing bell and the CID information for the call as shown in Figure 297 To answer a Call From Within voicemail: 1. Figure. 296 Voicemail Figure.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Ignoring a Call The user has the option of ignoring an Incoming Call when in Call Appearance mode. Pressing will silence the ringer as indicated by the silenced ringer icon. If you were on an Active or Held call, the highlight will move back to whatever Call Appearance you were on before the Incoming Ring event.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call C Handset Trouble HAPTER 11 HANDSET INTERACTION Introduction Your AT&T Business System operates with either the SB67030 Desk Set or the SB67040 Remote Handset. This section identifies similarities and operating interactions involved with both units. For a complete description of Handset functions see the SB67040 Remote Handset User’s Guide.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Idle Screen Figure 299 illustrates the Idle screens for both the SB67030 Desk Set or the SB67040 Remote Handset. See “The Idle Screen” on page 41 for a complete description of the Deskset Idle screen. See SB67040 Remote Handset User’s Guide for a complete description of the Handset Idle screen.
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Install Overview PC UI n n n n n Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble An Incoming Call Event appears on both devices and both devices will emit ringtones. If one device answers the call, the other device will cease to ring but will receive visual notification of the call in progress and stays in a mode where CA notification is available. This behavior allows a further incoming ring event to appear on either device.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Locating the Handset If a Cordless Handset is registered to the Deskset, then is available from Idle on the Deskset. To locate the handset: 1. From Idle, press in Figure 300. 2. Press 3. The Deskset displays a Paging Handset splash screen shown in Figure 301. 4.
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Install Overview PC UI Setup Voice Mail Directory Make Call CallLog Call Answer Manage Call Handset Trouble Ignoring a Call To handle held calls on both devices: Figure. 302 Ignore a Call Figure. 303 Paging Handset SB67030 Deskset User’s Guide - Handset Interaction 192 1. When an incoming call is ignored, neither device has ownership of these calls. The status is available on both devices, as shown in Figure 308. 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Incoming Ring: Deskset Answers The Deskset answers an incoming call: Figure. 304 Active Call Screen Figure. 305 Paging Handset SB67030 Deskset User’s Guide - Handset Interaction 193 1. When there is an incoming call, none of the devices have ownership of these calls. The status is available on both devices, as shown in Figure 304. 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Incoming Ring Event: Handset Answers The Handset answers an incoming call: 1. When there is an incoming call, none of the devices have ownership of these calls. The status is available on both devices, as shown in Figure 306. 2.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Held Calls on Both Devices To handle held calls on both devices: When there are held calls, neither device has ownership of these calls. The status is available on both devices, as shown in Figure 308. 2. In this state, any device can pick up a held call with one of the means available (See “Call on Hold” on page 171.) 3.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble List Access When The Deskset is in use and is accessing a database-dependent feature such as voicemail, the Handset must switch to assume control before it can access the database feature. Figure 310 illustrates voicemail, but the other lists behaves similarly. To handle held calls on both devices: 1.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call C Handset Trouble HAPTER 12 TROUBLESHOOTING If you have difficulty operating your SB67030 Desk Set, try the suggestions in Table 24. Note For customer service or product information, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Table 24 SB67030 Desk Set Problem Resolutions Symptom My SB67030 Desk Set does not work at all.
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Install Overview PC UI Table 24 Symptom Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble SB67030 Desk Set Problem Resolutions Probable Cause Corrective Action Remove and re-insert the batteries. If that still does not work, it may be necessary to purchase a new battery.
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Install Overview PC UI n n n Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Never push objects of any kind into this product through the slots in the unit because it may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility.
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Install Overview PC UI Setup Voice Mail Directory CallLog Make Call Call Answer Manage Call Handset Trouble Avoid water Your unit can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower. Electrical storms Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety, take caution when using electrical appliances during storms.
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Install Overview PC UI Setup Voice Mail Directory CallLog Tip CAUTION WARNING SB67030 Deskset User’s Guide - Troubleshooting 201 Make Call Call Answer Manage Call Handset Trouble
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Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble GLOSSARY CA – Call Appearance Call Appearance represents call presence on the system. The number of call appearance buttons on the desktop dictates the number of calls on the system the User can have directed to them. On the Cordless handset Call Appearance is different because of the lack of dedicated CA buttons.
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Install Overview PC UI Setup Voice Mail Make Directory Call Log Call Call Answer Manage Call Handset Trouble DIAL Dial state refers to an intermediary state that occurs after the user has request a calling line by going off hook. As the user enters dialing digits, the System checks whether the dialing rules are met. The System will then dial the digit string. The state then changes from DIAL to Active Call. Held Calls Held Calls are calls that are placed on hold at the extension by the user.
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