User’s manual TL32100/TL32200/TL32300 DECT 6.
Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read Important safety information on page 77 of this user’s manual. Please thoroughly read the user’s manual for all the feature operations and troubleshooting information you need to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.
User’s manual TL32100/TL32200/TL32300 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting Table of contents Getting started Telephone operation Quick reference guide ..................................................2 Making, answering and ending a call.................23 Telephone base and charger installation............5 Making a call ...........................................................23 Battery installation and charging............................
Create directory entries ............................................37 Temporarily turning off the message alert tone......................................52 To create a new directory entry ....................37 To add a predialed telephone number to the directory ......................................................38 Message playback........................................................53 Reviewing the directory ............................................39 Options during playback .............
See pages 6 and 7 for easy instructions. You must install and charge the battery before using the cordless handset. Install the telephone base close to a telephone wall jack and an electrical outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (page 8). For optimum range and better reception, place the telephone base in a central and open location.
Getting started Quick reference guide REDIAL/PAUSE DIR/VOLUME Press repeatedly to view the last 20 numbers dialed (page 25). Press to scroll up while in menus (page 11). Press to increase the listening volume (pages 17, 27 and 54). While entering numbers, press and hold to insert a dialing pause (pages 23 and 37). Press to show directory entries when the handset is not in use (page 39). PHONE/FLASH While entering names or numbers in the directory, press to move the cursor to the right (page 37).
Getting started Quick reference guide EQUALIZER During an outside call, intercom call, message or announcement playback, press to change the quality of the audio to best suit your hearing (page 28). The > symbol indicates the feature to select.
Getting started Quick reference guide HANDSET LOCATOR Press to make handsets beep so you can locate them (page 31). Message window Displays the number of messages. During playback, displays the message number currently playing (page 57). PLAY/STOP Press to start or stop message playback (page 53). While call screening, press to temporarily turn the call screening on or off (page 51).
Getting started Telephone base and charger installation Install the telephone base and charger as shown below. If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.
Getting started Battery installation and charging Battery installation Install the battery as shown below. 1. Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. 2. Insert the supplied battery with the label THIS SIDE UP facing up as indicated. 3. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place. CHARGE light 4.
Getting started Battery installation and charging Battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 16 hours of continuous charging. See Technical specifications on page 83 for battery operating times.
Getting started Wall mount installation The telephone base comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. Professional assistance may be required to install the mounting plate.
Getting started Wall mount installation 4. Plug the other end of the telephone line cord into the telephone wall jack. Plug the large end of the larger power adapter into an electrical outlet not controlled by a wall switch. 5. Align the holes on the wall mount bracket with the mounting studs of the wall mounting plate and slide the bracket down until it locks securely. Bundle the telephone line cord and power adapter cord neatly with twist ties.
Getting started Wall mount installation Wall mount to tabletop installation To change the telephone base from the wall mount installation to tabletop installation, follow the steps below. 1. Unplug the large end of the larger power adapter from the electrical outlet. 2. If the telephone line cord and power adapter cord are bundled, untie them first. Slide the wall mount bracket up and remove it from the wall mounting plate. Unplug the end of the telephone line cord from the telephone wall jack. 3.
Telephone settings Menu overview Use the menu to change the telephone settings. HANDSET 1 1. Press MENU/SELECT in idle mode (when the handset is not in use) to enter the main menu. 2. Press DIR or CID until the > is next to the feature you want to select. 3. Press MENU/SELECT to select or save the indicated item. -ORPress OFF/CLEAR to cancel an operation, back up to the previous menu or exit the menu display. -ORPress and hold OFF/CLEAR to cancel an operation and return to idle mode.
Telephone settings Handset settings Ringer volume You can set the handset ringer volume level (1-6), or turn the ringer off. When the ringer is off, appears on the handset screen. 1. Press MENU/SELECT in idle mode. 2. Press DIR or CID to scroll to >Ringers. Press MENU/SELECT. 3. Press MENU/SELECT to select >Ringer volume. 4. Press DIR or CID to sample each volume level. 5. Press MENU/SELECT to save your preference.
Telephone settings Handset settings Voicemail waiting (visual message waiting) indicator If you subscribe to a voicemail service offered by your telephone service provider, this feature provides a visual indication when you have new voicemail messages. New voicemail and appear on the handset screen. HANDSET 1 New voicemail 10:30PM 10/20 NOTES: • Your telephone service provider might alert you to new voicemail messages with a stutter (broken) dial tone.
Telephone settings Handset settings Key tone The handset is programmed to beep with each key press. You can turn Key tone off, so there are no beeps when you press keys. 1. Press MENU/SELECT in idle mode. 2. Press DIR or CID to scroll to >Settings, then press MENU/SELECT. 3. Press DIR or CID to scroll to >Key tone, then press MENU/SELECT. 4. Press DIR or CID to select On or Off. 5. Press MENU/SELECT to save your preference.
Telephone settings Handset settings CID time synchronization CID time sync is programmed to be on. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call (see About caller ID on page 44). You can turn CID time sync off, so the handset will show the date and time as you manually set (see Set date/time on page 14). 1. Press MENU/SELECT in idle mode. 2. Press DIR or CID to scroll to >Settings, then press MENU/SELECT. 3.
Telephone settings Handset settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. 1. Press MENU/SELECT in idle mode. 2. Press DIR or CID to scroll to >Settings, then press MENU/SELECT. 3. Press DIR or CID to scroll to >Dial mode, then press MENU/SELECT. 4. Press DIR or CID to select Tone or Pulse. 5. Press MENU/SELECT to save the setting.
Telephone settings Answering system settings Use the answering system menu of a system handset to turn on or off the answering system, record your announcement, activate the call screening, change the number of rings, set the remote access code, activate the message alert tone and select the recording time of incoming messages. Announcement The announcement is the greeting callers hear when calls are answered by the answering system. The telephone has a default announcement, “Hello.
Telephone settings Answering system settings To record a new announcement: 1. Press MENU/SELECT when in idle mode. 2. Press DIR or CID to scroll to >Answering sys, then press MENU/SELECT. 3. Press MENU/SELECT to choose >Announcement. The system announces, “To play, press 2. To record, press 7.” 4. Press 7. The system announces, “Record after the tone, RECORD ANNC... press 5 when you are done.” 5-Stop 5. Face the handset and speak towards the microphone to record your announcement. 6.
Telephone settings Answering system settings Using the telephone base: • Press ANS ON to turn the answering system on or off. If the answering system is turned on, it announces, “Calls will be answered.” If the answering system is turned off, it announces, “Calls will not be answered.” NOTES: • You can turn the answering system on or off from either the handset or the telephone base, but you must use the handset to change the other answering system settings.
Telephone settings Answering system settings Number of rings You can set the answering system to answer an incoming call after two, four or six rings. You can also select toll saver, which is explained below. Unless you change it, the answering system answers an incoming call after four rings. To set the number of rings: 1. Press MENU/SELECT when in idle mode. # of rings 2. Press DIR or CID to scroll to >Answering sys, then >4 press MENU/SELECT. 3. Press DIR or CID to scroll to >Ans sys setup.
Telephone settings Answering system settings Message alert tone When the message alert tone is set to On, and there is at least one new message, the telephone base beeps every 10 seconds. Unless you change it, the message alert tone is set to off. To change the setting: 1. Press MENU/SELECT when in idle mode. Msg alert tone >Off 2. Press DIR or CID to scroll to >Answering sys, then press MENU/SELECT. 3. Press DIR or CID to scroll to >Ans sys setup. Press MENU/SELECT. 4.
Telephone settings Telephone base ringer volume When the telephone is not in use, press VOLUME on the telephone base to set the ringer volume level (1-6), or turn the ringer off. A sample of the ringer sounds as you adjust the volume. The telephone base announces, “Base ringer is off” when you set the volume to 0. NOTE: If a handset is on an outside call or accessing the answering system, the telephone base volume cannot be changed.
Telephone operation Making, answering and ending a call Making a call To make a call: 1. Press PHONE/FLASH, then wait for the dial tone. -ORPress SPEAKER to use the speakerphone, then wait for the dial tone. 2. Use the dial pad keys to enter the telephone number. Phone 0:01:30 888-722-7702 10:30PM 10/20 The screen displays the elapsed time as you talk (in hours, minutes and seconds). On hook dialing (predialing): 1. Use the dial pad keys to enter the telephone number (up to 30 digits).
Telephone operation Making, answering and ending a call Answering a call • Press any dial pad key (known as Any Key Answer) or PHONE/FLASH. -OR• Press SPEAKER to use the speakerphone. Speakerphone During a call, press SPEAKER to switch between speakerphone and normal handset use. Speaker 0:01:30 888-722-7702 Press OFF/CLEAR to hang up. 10:30PM NOTE: After installing the battery in the handset, the screen may show LOW BATTERY. If you use the speakerphone at this time, the battery may become depleted.
Telephone operation Redial Each handset stores the 20 numbers most recently called in the redial list. To review numbers in the redial list 1. Press REDIAL/PAUSE in idle mode. 2. Press DIR or CID, or press REDIAL/PAUSE repeatedly to scroll through the 20 recently called numbers (up to 30 digits each). The handset beeps twice at the beginning or end of the list. OFF/CLEAR to exit the redial list. 3. Press NOTE: If you access an empty redial list, the handset sounds an error tone.
Telephone operation Redial To delete a number in the redial list • While reviewing a number in the redial list, press MUTE/REMOVE to delete the displayed number from the redial list.
Telephone operation Options while on calls Volume control While on a call, press DIR/VOLUME to increase or press CID/VOLUME to decrease the listening volume. When the volume reaches the minimum or maximum setting, you hear two beeps. NOTE: The handset earpiece volume setting (1-5) and speakerphone volume setting (1-6) are independent. Mute Use the mute function to turn off the microphone while on a call. You can hear the caller, but the caller does not hear you. To mute the call: • Press MUTE/REMOVE.
Telephone operation Options while on calls Equalizer You can use the equalizer feature to change the quality of the audio of the handset to best suit your hearing. While on a call, listening to a message or announcement on the handset, press EQUALIZER to select the equalizer setting Treble 1, Treble 2, Bass or Natural (the default setting). The current setting appears temporarily on the handset screen.
Telephone operation Options while on calls Chain dialing While on a call, you can initiate a dialing sequence from numbers stored in the directory, caller ID history or redial list. Doing this can be useful if you need to access numbers other than telephone numbers (such as bank account numbers or access codes). Phone 0:01:30 888-722-7702 10:30PM 10/20 • To access the directory while on a call: >Directory 1. Press MENU/SELECT. Call log 2.
Telephone operation Options while on calls Join a call in process If you have more than one handset (see Adding and registering a handset on page 60), a handset is already on a call and you would like to join the call: • Press PHONE/FLASH or SPEAKER on another system handset. To exit the call: • Press OFF/CLEAR or place the handset in the telephone base or charger. The call does not end until all handsets hang up. NOTE: You can only use up to four system handsets at the same time on an outside call.
Telephone operation Handset locator You can use the handset locator feature to find misplaced handsets. To start the paging tone: • Press HANDSET LOCATOR on the telephone base to start the paging tone on all handsets for 60 seconds. To stop the paging tone: • Press PHONE/FLASH, SPEAKER, or any dial pad key (0-9, , or #) on the handset(s). -OR• Press HANDSET LOCATOR on the telephone base. -OR• Put the handset in the telephone base or charger.
Telephone operation Intercom To make and answer an intercom call If you have more than one handset (see Adding and registering a handset on page 60), you can use the intercom feature for conversations between handsets. 1. Press MENU/SELECT on your handset when not in use. 2. Press DIR or CID to scroll to >Intercom, then press MENU/SELECT. • If you have two handsets, your handset screen shows Calling HANDSET X.
Telephone operation Intercom To answer an incoming call during an intercom call If you receive an incoming outside call during an intercom call, there is an alert tone. To answer the incoming outside call: • Press PHONE/FLASH. The intercom call ends automatically. To end the intercom call without answering the incoming outside call: • Press OFF/CLEAR. The intercom call ends and the handsets ring for the incoming call. To let the answering system answer the incoming outside call: • Do nothing.
Telephone operation Call transfer using intercom If you have more than one handset (see Adding and registering a handset on page 60), you can use the intercom feature to transfer an outside call to another system handset. 1. During a call, press MENU/SELECT on your handset. 2. Press DIR or CID to scroll to >Intercom, then press MENU/SELECT. • If you have two handsets, the outside call is put on hold and your handset screen shows Calling HANDSET X.
Telephone operation Call transfer using intercom 4. From this intercom call, you have the following options: • You can let the other handset join you on the outside >Share call call in a three-way conversation. Follow the steps Transfer below: a. Press MENU/SELECT on the calling handset. b. Press DIR or CID to scroll to >Share call. c. Press MENU/SELECT. OFF/CLEAR, or • You can transfer the call. Press Call place your handset back in the telephone base or Transferred charger.
Directory Directory overview Shared directory If you have more than one handset (see Adding and registering a handset on page 60), the directory is shared by all handsets. Changes made to the directory on any one handset apply to all. Charlie Johnson 888-883-2445 NOTE: Only one handset can review the directory at a time. If another handset attempts to enter the directory, the screen shows Not available at this time.
Directory Create directory entries To create a new directory entry Press MENU/SELECT in idle mode. Press DIR or CID to scroll to >Directory, then press MENU/SELECT. Press DIR or CID to scroll to >Add contact. ENTER NUMBER Press MENU/SELECT. 888-883-2445_ Enter the telephone number when prompted. • Copy a number from redial: a. Press REDIAL/PAUSE. b. Press DIR or CID or press REDIAL/PAUSE repeatedly to locate the number to copy. c. Press MENU/SELECT to copy the number.
Directory Create directory entries • The first letter of every word is capitalized. The remaining letters in a word start as lower case letters as shown in the character chart below: Characters by number of key press Dial Key 1 2 3 4 5 6 1 1 .
Directory Reviewing the directory To review directory entries 1. Press DIR when in idle mode to show the first entry in the directory. Directory empty appears if there are no directory entries. -ORYou can also show the first entry in the directory by pressing MENU/SELECT when in idle mode. Press DIR or CID to scroll to >Directory, then press MENU/SELECT twice to select >Review. 2. Press DIR or CID to browse through the directory. Entries appear alphabetically by the first letter in the name.
Directory Reviewing the directory For example, if you have the names Jennifer, Jessie, Kevin and Linda in your directory: • If you press 5 (JKL) once, J and then Jennifer displays. • If you press 5 (JKL) once, J displays. Press CID. Jessie displays. • If you press 5 (JKL) twice, K and then Kevin displays. • If you press 5 (JKL) three times, L and then Linda displays. • If you press 5 (JKL) four times, 5 displays. • If you press 5 (JKL) five times, J displays and then Jennifer displays again.
Directory Dialing, deleting and editing a directory entry You can dial, delete or edit the displayed directory entry. See To review directory entries or To search by name on page 39 to show an entry from the directory first. Robert Brown 800-360-4121 To dial a directory number • While reviewing a directory entry, press PHONE/FLASH or SPEAKER to dial the displayed telephone number from the directory (known as Display Dial). Phone 0:00:20 Robert Brown 10:30PM 10/20 To delete a directory entry 1.
Directory Speed dial locations To assign or reassign a directory entry to a speed dial location 1. Press MENU/SELECT in idle mode. 2. Press DIR or CID to scroll to >Directory. Press MENU/SELECT. 3. Press DIR or CID to scroll to >Speed dial. Press MENU/SELECT. 4. To assign a speed dial location, press DIR or CID to scroll to an empty speed dial location. -ORTo reassign a speed dial location, press DIR or CID to scroll to the desired speed dial location. 5. Press MENU/SELECT.
Directory Speed dial locations To dial a speed dial number 1. When in idle mode, press and hold a dial pad key (0 through 9) to display the desired speed dial entry. 2. The handset automatically dials out the displayed number. -ORPress OFF/CLEAR within one second to stop dialing the displayed number. NOTE: If the speed dial location you selected is empty, the screen shows the speed dial list.
Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.
Caller ID Caller ID history How caller ID history (call log) works The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Each entry may have up to 24 digits for the telephone number and 15 characters for the name. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls.
Caller ID Caller ID operation Missed (new) calls indicator When you have calls that have not been reviewed, the handset idle screen shows XX missed calls. All entries that have not been reviewed are counted as missed (new) calls. Each time you review a caller ID history entry marked NEW, the number of missed calls decreases by one.
Caller ID Caller ID operation To review the caller ID history Review the caller ID history to find out who called, to return the call or to copy the caller’s name and number into your directory. Call log empty appears if there are no records in the caller ID history. 1. When a handset is in idle mode, press CID to review the caller ID history in reverse chronological order starting with the most recent call. -ORYou can also review the caller ID history by pressing MENU/SELECT.
Caller ID Caller ID operation To dial a caller ID history number 1. While reviewing the caller ID history, press DIR or CID to browse through the caller ID history and find the entry. PHONE/FLASH or SPEAKER to dial the 2. Press displayed telephone number from the caller ID history (known as Display Dial). Christine Smith 888-722-7702 Phone NOTES: 10/20 10:30PM 0:01:30 Christine Smith • If the telephone number has more than 15 digits, only the last 15 digits appear in the caller ID history.
Caller ID Caller ID operation Saving a caller ID history entry in the directory 1. While reviewing the caller ID history, press DIR or Christine Smith CID to browse through the caller ID history and find 888-722-7702 the desired entry. 2. Press MENU/SELECT. The screen shows EDIT NUMBER. 10/20 10:30 3. Use the dial pad keys to modify the telephone number (up to 24 digits). EDIT NUMBER • Press DIR or CID to move the cursor to the right 722-7702_ or left.
Answering system Answering system and voicemail About answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your telephone’s builtin answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system Answering system overview Voice prompts The system provides voice prompts to guide you through recording announcements and remote access. Message capacity The answering system can record up to 99 messages, depending on the length of each message. Individual messages can be up to the minutes you set (see Recording time on page 21; the individual memos can be up to three minutes), and the approximate recording time is 14 minutes.
Answering system Answering system overview Call screening on a handset: To screen call, 1. If the answering system is on, the handset shows press SELECT To screen call, press SELECT when a call arrives. 2. Press MENU/SELECT on the handset. The announcement and the incoming message broadcast from the handset speakerphone. • Press DIR/VOLUME to increase or press CID/VOLUME to decrease the message playback volume. • Press SPEAKER to switch between speakerphone and handset earpiece.
Answering system Message playback To listen to messages You can use either a handset or the telephone base to play messages. If there are new messages, the system plays back only the new messages (oldest first). If there are no new messages, the system plays back all old messages (oldest first). At the beginning of messages playback, if the answering system has less than three minutes of recording time left, the answering system announces, “Less than three minutes to record.
Answering system Message playback Options during playback When a message is playing, you can adjust the playback volume, skip, repeat, or delete the message. When messages are playing on the telephone base: VOLUME to adjust the message playback volume (1-8). • Press • To repeat the message currently playing, press REPEAT after the answering system plays the day and time the current message was received.
Answering system Message playback To delete all old messages Use this feature to delete all old messages. Once deleted, you cannot retrieve the deleted messages. New (unheard) messages cannot be deleted until you have listened to them. NOTE: If there are no old messages and you press DELETE again on the telephone base, the system announces, “You have no old message.” On the handset, when you select Delete all old, the screen shows No message. To delete all old messages at the telephone base: 1.
Answering system Recording and playing memos Memos are messages you record yourself. They are saved, played back and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for someone else using the same telephone. To record a memo 1. Press MENU/SELECT when in idle mode. 2. Press DIR or CID to scroll to >Answering sys, then RECORD MEMO... press MENU/SELECT. 5-STOP 3. Press DIR or CID to scroll to >Record memo. 4. Press MENU/SELECT.
Answering system Message window displays The message window on the telephone base displays the total number of messages. See the table below for other message window displays. 0 0 (flashing) There are no messages in the answering system. After a power failure, the number in the message window flashes to indicate the date and time need to be set. 0-6 Telephone base ringer volume while adjusting. 1-8 Speaker volume level of the telephone base while adjusting. 1-99 • Total number of messages and memos.
Answering system Remote access You can access the answering system remotely by dialing your home telephone number from any touch-tone telephone. To remotely access the answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the answering system answers, enter the two-digit remote access code (19, unless you have changed it; refer to Remote access code on page 20). The answering system automatically announces the number of messages (new or old) if there are any. 3.
Answering system Remote access 5. Hang up to end the call and save all messages. There is a wallet card listing the remote commands at the back of this user’s manual. Cut it out and keep it in your wallet for quick reference. NOTES: • If you do not enter a valid remote access code, the system answers the call automatically. • If the date and time is not set when a message is recorded, the system announces, “Time and date not set.
Appendix Adding and registering a handset Your telephone can support up to five cordless handsets (AT&T model TL30100, sold separately). The handset needs to register with the telephone base before use. You must register each handset separately. The handsets provided within your product box are already registered as HANDSET 1 and so forth. Additional handset are assigned numbers in the order they are registered (HANDSET 2 to HANDSET 5). 1.
Appendix Deregistering all handsets You can deregister handsets. You may need to deregister your handsets if: • You have five registered handsets and need to replace a handset. -OR• You wish to change the designated handset number of your registered handsets. You must first deregister ALL the handsets, and then register each handset you wish to use again, one at a time. HANDSET 2 Please read carefully through all the instructions on this page before beginning the deregistration process.
Appendix Screen icons, indicator lights and alert tones Screen icons Low battery; place the handset in the telephone base or charger to recharge. (flashing) HANDSET 1 16 missed calls Indicates the battery voltage level. or or Battery is charging. MSG # 10:30PM 10/16 (animated display) or (animated display) The speakerphone is in use. The handset ringer is turned off. New voicemail received from the telephone service provider. New message in the answering system.
Appendix Screen icons, indicator lights and alert tones Handset indicator lights Visual ringer light Flashes when there is an incoming call or the telephone base is paging all handsets. CHARGE light On when the handset is charging in the telephone base or charger. Backlight (lighted display and dial pad) On when a call is coming in. On when a key is pressed. SPEAKER light On when the speakerphone is in use. Telephone base indicator lights Visual ringer light Flashes when there is an incoming call.
Appendix Screen icons, indicator lights and alert tones Handset alert tones One short beep (Key tone or playback confirmation tone) A key is pressed. One long beep (Recording or playback confirmation tone) Start or end recording. Two short beeps (Error tone) Command has failed. Plays at the end of each message. Plays at the end of all messages. You have reached the beginning or end of the list. You have reached the minimum or maximum listening volume.
Appendix Handset display screen messages 1.Press HS LOC on Base 4 sec (alternately display) 2.Then press # on Handset The handset has not been registered to the telephone base. Audio assist off The audio assist feature is off. Audio assist on The audio assist feature is on.
Appendix Handset display screen messages Microphone on Muted Mute is off so the other party can hear your voice. The microphone is off. New voicemail There are new voicemail messages from your telephone service provider. No battery You place the handset in the telephone base or charger without installing a battery in that handset. No line There is no telephone line connected. No message There are no messages in the answering system.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, or to purchase accessories or replacement parts, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. When you call customer service, you will need the serial number or model number found on the bottom of the telephone base. My telephone doesn’t work at all. • Make sure the power cord is securely plugged in.
Appendix Troubleshooting • Check that all the telephones connected to the same telephone line are hung up. • Make sure to set the dial mode to the correct setting (pulse dialing or tone dialing) for the service in your area (see Dial mode on page 16). • Eliminate any background noise. Noise from a television, radio or other appliances may cause the telephone to not dial out properly.
Appendix Troubleshooting The batteries do not hold a charge. • If the cordless handset is in the telephone base or charger and the charge light does not come on, refer to the item The charge light is off on this page. • Charge the battery in the cordless handset for at least 16 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use.
Appendix Troubleshooting • If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply). I experience poor sound quality when using the speakerphone. • For increased sound quality while using the speakerphone, place the handset on a flat surface with the dial pad facing up. • When using a speakerphone, controlling background noise in your environment is essential.
Appendix Troubleshooting • If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply). • If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone base and charger installation on page 5).
Appendix Troubleshooting My caller ID isn’t working. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone. • Your caller must be calling from an area that supports caller ID. • Both your and your caller’s telephone service providers must use caller ID compatible equipment. • Make sure the home area code is set correctly in the telephone (see Home area code on page 15).
Appendix Troubleshooting • If the caller pauses for longer than seven seconds, the answering system stops recording and disconnects the call. • If the answering system’s memory becomes full during a message, the answering system announces, “Memory is full.“ The answering system stops recording and disconnects the call. • If the caller’s voice is very soft, the answering system may stop recording and disconnects the call.
Appendix Troubleshooting The answering system does not respond to remote commands. • Make sure to enter your remote access code correctly (see Remote access on page 58). • Make sure you are calling from a touch-tone telephone. When you dial a number, you should hear tones. If you hear clicks, the telephone is not a touch-tone telephone and cannot activate the answering system. • The answering system may not detect the remote access code while your announcement is playing.
Appendix Troubleshooting • In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply. • If you are using a firewall, it may prevent access to your nontraditional telephone service. Contact your service provider for more information. Common cure for electronic equipment: If the telephone is not responding normally, try resetting the telephone. Do the following in the order listed: 1.
Appendix Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water • Your telephone can be damaged if it gets wet. Do not use the handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There might be a slight chance of electric shock from lightning.
Appendix Important safety information • Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to TVs and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.
Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. 1.
Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual. A check of the PRODUCT’s controls and features might save you a service call.
Appendix Technical specifications RF frequency band 1921.536MHz — 1928.448MHz Channels 5 Operating temperature 32°F — 122°F 0°C — 50°C Telephone base voltage (AC voltage, 60Hz) 96 — 130Vrms Telephone base voltage (DC adapter output) DC6V @400mA Handset voltage DC2.
Appendix Index A Alert tones, 64 Alphabetical search, 39 Announcement, 17 Answer a call, 24 Answer an incoming call during an intercom call, 33 Answering mode, 18 Answering system, 50–59 Answering system and voicemail, 50 Answering system settings, 17–21 Any key answer, 24 Area code, 15, 44, 47 Audio assist, 17, 28, 52, 54 Auto off, 24 D Date and time, 14 Delete all entries from caller ID history, 48 Delete messages, 54, 58 Deregistering all handsets, 61 Dial a directory number, 41 Dial a number from call
Appendix Index I Important safety information, 77 Indicator lights, 63 Intercom call (intercom between handsets), 32 Redial, 25 Registering a handset, 60 Remote access, 58 Remote access code, 20 Remote commands, 58 Repeat messages, 54, 58 Ring tone, 12 K Key tone, 14 S Screen icons, 62 Skip messages, 54, 58 Slow message playback, 54 Speakerphone switching, 17, 24, 52, 54 Speed dial, 42–43 L Language, 12 Limited warranty, 81 M Maintenance, 76 Make a call, 23 Memo, 56 Memory match, 45 Menu, 11–22 Message
Appendix Remote access wallet card The wallet card below lists the commands needed to control your answering system from any touch-tone telephone. Cut along dotted line. Call your telephone number, then enter your two-digit remote access code (preset to 19). Fold here. Action Remote command Play all messages .....................1 Play new messages..................2 Delete the message.................3 (during message playback) Delete all old messages ........33 Repeat or go back ....................
www.telephones.att.com Audio assist™ is a trademark of Advanced American Telephones. © 2010 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. Issue 1 AT&T 02/10.
