User’s manual CL83101/CL83201/ CL83301/ CL83401/CL83451 DECT 6.
Congratulations on your purchase of this AT&T product. Before using this AT&T product, please read the Important safety information section on pages 102-103 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. User’s manual CL83101/CL83201/ CL83301/CL83401/CL83451 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting User’s manual Quick start guide CL83101/CL83201/ CL83301/CL83401/CL83451 DECT 6.
User’s manual CL83101/CL83201/ CL83301/CL83451 DECT 6.
Getting started Quick reference guide - handset SDIR/VOLUME CHARGE indicator Press SDIR to show directory entries (page 51). Press to scroll up while in menus. While entering names or numbers, press to move the cursor to the right. Press to increase the listening volume when on a call (page 32), or to increase the message playback volume (page 77). On when the handset is charging in the telephone base or charger. TCID/VOLUME Press TCID to show caller ID history (page 60).
Getting started Quick reference guide - handset PUSH TO TALK Press to initiate a one-to-one or one-to-all broadcast (page 42). Press and hold to broadcast to all system devices (page 43). Main menu Play messages (page 77) Answering sys (page 65) Main menu The > symbol highlights a menu item.
Getting started Quick reference guide - telephone base IN USE indicator MENU/SELECT On when the handset is in use, or when the answering system is answering an incoming call. On when a handset is being registered. Flashes when there is an incoming call or when a handset is being deregistered. Press to show the menu. While in the menu, press to confirm or save an entry or setting. Flashes when another telephone is in use on the same line.
Getting started Quick reference guide - telephone base Main menu Play messages (page 77) Answering sys (page 65) Main menu The > symbol highlights a menu item. Directory (page 48) Caller ID log (page 58) Intercom (page 39) CID TIME SYNC >On S T Ringers (page 12) Set date/time (page 13) Settings (page 14) Website (page 18) Using menus: • Press MENU/SELEC to show the menu. • Press TCID or SDIR to scroll through menu items.
Getting started Installation You must install and charge the battery before using the telephone. STOP! See pages 7-8 for easy instructions. Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (see page 9). For optimum range and better reception, place the telephone base in a central and open location.
Getting started Telephone base and charger installation Install the telephone base and charger as shown below. The telephone base is ready for tabletop use. If you want to change to wall mounting, see Installation options on page 9 for details. Telephone base installation • Plug the large end of the power adapter into a power outlet not controlled by a wall switch. • Plug the other end of the telephone line cord into a telephone jack or a DSL filter.
Getting started Battery installation and charging Install the battery as shown below. Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 10 hours of continuous charging. See the table on page 108 for battery operating times.
Getting started Battery installation and charging CHARGE light Step 3 Charge the handset by placing it face forward in the telephone base or charger. The CHARGE light on the top of the handset is on during charging. After you install your telephone or power returns following a power outage, the handset will prompt you to set the date and time. For instructions, see Set date/time on page 13. To skip setting the date and time, press OFF/CANCEL.
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, following the steps below to connect the telephone base with a standard dual-stud telephone wall mounting plate. You might need a professional to install the mounting plate. Tabletop to wall mount installation 1. Flip open the back cover of the telephone base. 2. Push the back cover of the telephone base down until it is securely in place. 3.
Getting started Installation options Wall mount to tabletop installation 1. If the telephone line cord and power adapter cord are bundled, untie them first. 2. Push the telephone base up to remove it from wall. Unplug the telephone line cord (or DSL filter) from the wall. Unplug the power adapter from the power outlet.
Telephone settings Handset settings Use the menu to change the telephone settings. >Play messages Answering sys 1. Press MENU/SELECT when in idle mode (when the phone is S T not in use) to enter the main menu. 2. Press TCID or SDIR to scroll to the feature to be changed. When scrolling through the menu, the > symbol indicates the selected menu item. 3. Press MENU/SELECT to select the highlighted item.
Telephone settings Handset settings Ringer volume You can set the ringer volume level (1-6) to one of six levels appears on or turn the ringer off. When the ringer is off, the screen. 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Use TCID or SDIR to scroll to >Ringers, then press MENU/SELECT. 3. Press MENU/SELECT again to select >Ringer volume. 4. Press TCID or SDIR to sample each volume level. 5. Press MENU/SELECT to save your preference.
Telephone settings Handset settings Set date/time The answering system announces the day and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. The year must be set so that the day of the week can be calculated from the caller ID information.
Telephone settings Handset settings LCD language You can select the language used for all screen displays. 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Use TCID or SDIR to scroll to >Settings, then press MENU/SELECT. 3. Press MENU/SELECT to choose >LCD language. 4. Press TCID or SDIR to highlight >English, >Français or >Español. 5. Press MENU/SELECT to save your preference. There is a confirmation tone and the screen returns to the previous menu.
Telephone settings Handset settings Voicemail (visual message waiting) indicator If you subscribe to a voicemail service offered by your telephone service provider, this feature provides a visual indication when you have new voicemail messages. HANDSET New voicemail and the icon appear on the handset screen. 1 New voicemail 10:21 AM 2/11 NOTES: • This feature does not indicate new messages recorded on your phone’s built-in answering system.
Telephone settings Handset settings Rename handset You can create a handset name for each system handset. Clr voicemail 1. When the handset is idle, press MENU/SELECT. >Rename handset S 2. Use TCID or SDIR to scroll to >Settings, then press T MENU/SELECT. 3. Use TCID or SDIR to scroll to >Rename handset, then RENAME HANDSET press MENU/SELECT. HANDSET_ 4. Change the handset name when prompted. • Press TCID or SDIR to move the cursor to the left or right.
Telephone settings Handset settings Use caller ID to automatically set date and time Follow the steps below to turn the CID time sync feature on or off. The default setting is On. Key tone >CID time sync S T 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press TCID or SDIR to scroll to >Settings, then press CID TIME SYNC MENU/SELECT. >On S 3. Press TCID or SDIR to scroll to >CID time sync, then press T MENU/SELECT. 4.
Telephone settings Handset settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. Home area code >Dial mode S T To set the dial mode: 1. Press MENU/SELECT in idle mode to enter the main menu. DIAL MODE 2. Use TCID or SDIR to scroll to >Settings, then press >Tone S MENU/SELECT. T 3. Use TCID or SDIR to scroll to >Dial mode, then press MENU/SELECT. 4.
Telephone settings Telephone base settings Use the menu to change the telephone settings. >Play messages 1. Press MENU/SELEC when in idle mode (when the phone Answering sys S T is not in use) to enter the main menu. 2. Press TCID or SDIR to scroll to the feature to be changed. When scrolling through the menu, the > symbol indicates the selected menu item. 3. Press MENU/SELEC to select the highlighted item.
Telephone settings Telephone base settings Ringer volume You can set the ringer volume level (1-6) to one of six levels or turn the ringer off. When the ringer is off, appears on the screen. Intercom >Ringers 1. Press MENU/SELEC in idle mode to enter the main menu. 2. Use TCID or SDIR to scroll to >Ringers, then press MENU/SELEC. 3. Press MENU/SELEC again to select >Ringer volume. 4. Press TCID or SDIR to sample each volume level. 5. Press MENU/SELEC to save your preference.
Telephone settings Telephone base settings Set date/time The answering system announces the day and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. The year must be set so that the day of the week can be calculated from the caller ID information.
Telephone settings Telephone base settings LCD language You can select the language used for all screen displays. 1. Press MENU/SELEC in idle mode to enter the main menu. 2. Use TCID or SDIR to scroll to >Settings, then press MENU/SELEC. 3. Press MENU/SELEC to choose >LCD language. 4. Press TCID or SDIR to highlight >English, >Français or >Español. 5. Press MENU/SELEC to save your preference. There is a confirmation tone and the screen returns to the previous menu.
Telephone settings Telephone base settings Voicemail (visual message waiting) indicator If you subscribe to a voicemail service offered by your telephone service provider, this feature provides a visual indication when you have new voicemail messages. BASE New voicemail and the base screen. icon appear on the telephone New voicemail MSG # AM 2/11 10:21 0 NOTES: • This feature does not indicate new messages recorded on your phone’s built-in answering system.
Telephone settings Telephone base settings Key tone The telephone base is set to beep with each key press. You can adjust the key tone volume or turn it off. If you turn off the key tone, there are no beeps when you press keys. 1. Press MENU/SELEC in idle mode to enter the main menu. 2. Use TCID or SDIR to scroll to >Settings, then press MENU/SELEC. 3. Use TCID or SDIR to scroll to >Key tone, then press MENU/SELEC. 4. Use TCID or SDIR to select the desired volume or Off. 5.
Telephone settings Telephone base settings Home area code If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number. This feature makes it easy for you to place a call from the caller ID log. If you dial 10 digits to make a local phone call, do not use this home area code feature.
Telephone settings Telephone base settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. To set the dial mode: 1. Press MENU/SELEC in idle mode to enter the main menu. 2. Use TCID or SDIR to scroll to >Settings, then press MENU/SELEC. 3. Use TCID or SDIR to scroll to >Dial mode, then press MENU/SELEC. 4. Use TCID or SDIR to highlight >Tone or >Pulse, then press MENU/SELEC.
Telephone operation Telephone operation Making a call Using the cordless handset: • Press PHONE/FLASH or telephone number. Elapsed time /SPEAKER SPEAKER, then enter the The screen displays the elapsed time as you talk (in hours, minutes and seconds). Phone 0:00:30 Speaker 0:00:30 NOTE: Pressing PHONE/FLASH to access services from your telephone service provider does not affect the elapsed time.
Telephone operation Telephone operation Ending a call Using the cordless handset: Press OFF/CANCEL or return the handset to the telephone base or charger. Using the telephone base: Press /SPEAKER SPEAKER. Auto off A call ends automatically when you put the handset in the telephone base or charger. Temporary ringer silencing Using the cordless handset: Press OFF/CANCEL or MUTE/DELETE while the telephone is ringing to silence the ringer temporarily on that handset only.
Telephone operation Telephone operation Speakerphone SPEAKER to switch between handsfree speakerphone During a call, press /SPEAKER and normal handset use. Press OFF/CANCEL to hang up. NOTES: • When you use the speakerphone, the key pad of the handset and the are lit. /SPEAKER button • The speakerphone uses more power than the normal handset.
Telephone operation Telephone operation To redial a number: Using the cordless handset: • To dial the displayed number, press PHONE/FLASH or /SPEAKER SPEAKER. -ORSPEAKER, then press REDIAL/PAUSE • Press PHONE/FLASH or /SPEAKER repeatedly to view the redial memory. Press MENU/SELECT to dial the displayed number. Using the telephone base: • To dial the displayed number, press /SPEAKER SPEAKER. -OR• Press /SPEAKER SPEAKER, then press REDIAL/PAUSE repeatedly to view the redial memory.
Telephone operation Telephone operation Equalizer The equalizer feature on the handset enables you to change the quality of the audio to best suit your hearing. While on a call or intercom call, or listening to a message to select the equalizer or announcement, press EQ setting Treble 1, Treble 2, Bass or Natural (the default setting). The current setting is shown on the handset screen for two seconds.
Telephone operation Options while on calls Volume control Using the cordless handset: While on a call, press TCID/VOLUME to decrease or press SDIR/VOLUME to increase the listening volume. You can set the listening volume to one of six levels. SDIR/VOLUME TCID/VOLUME NOTES: • Handset and speakerphone volume settings are independent. • When the volume reaches the minimum or maximum setting, you hear two beeps.
Telephone operation Options while on calls Mute Use the mute function to turn off the microphone. You can hear the caller, but the caller cannot hear you. Using the cordless handset: To mute a call: • While on a call, press MUTE/DELETE. When mute is on, the handset screen shows Muted for a few seconds and MUTE displays until you turn off mute. Muted S T To end mute a call: • Press MUTE/DELETE again. When mute is off, Microphone ON appears temporarily on the handset screen.
Telephone operation Options while on calls Chain dialing Use this feature to initiate a dialing sequence from the numbers in the directory, caller ID history or redial memory while you are on a call. Chain dialing is useful when you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history or redial list. Using the cordless handset: To access the directory while on a call: 1. Press MENU/SELECT. 2.
Telephone operation Options while on calls To access the caller ID log while on a call: 1. 2. 3. 4. Press MENU/SELEC. Press TCID or SDIR to scroll to >Caller ID log, then press Press TCID or SDIR to scroll to the desired number. Press MENU/SELEC to dial the number shown. MENU/SELEC. To access the redial list while on a call: 1. Press REDIAL/PAUSE to show the most recently dialed number. 2.
Telephone operation Options while on calls Blind transfer While on an outside call, you can transfer it to telephone base, one or all system handsets. To transfer an outside call directly without notifying the desired handset: 1. During the call, press MENU/SELECT. 2. Press MENU/SELECT to choose >Transfer. Phone 0:00:12 • If you have a one-handset system, the outside call is put on hold and your handset screen shows Transferring call... The other handset rings and its screen shows Transfer from HANDSET 1.
Telephone operation Options while on calls To transfer an outside call directly without notifying the telephone base: 1. During the call, press MENU/SELEC. Phone 0:00:12 2. Press MENU/SELECT to choose >Transfer. • If your system one-handset system, the outside call is put on hold and your handset screen shows >Transfer Transferring call...
Multiple handset use Multiple handset use Handset locator The handset locator feature is useful if you misplace any handsets. To start the paging tone: • Press /HANDSET LOCATOR on the telephone base to start the paging tone on all handsets for 60 seconds. NOTE: If you press OFF/CANCEL or MUTE/DELETE on a handset, the ringer of that handset stops, but the paging to the rest of the handsets continues.
Multiple handset use Intercom Use the intercom feature for conversations between two handsets, or a handset and the telephone base. Using the cordless handset: 1. Press MENU/SELECT in idle mode to enter the main menu. Calling BASE Press TCID or SDIR to scroll to >Intercom, then press MENU/SELECT. Choose from the options below. • If you have a one-handset system, your handset screen shows Calling BASE.
Multiple handset use Intercom Using the telephone base: 1. Press MENU/SELEC in idle mode to enter the main Calling menu.Press TCID or SDIR to scroll to >Intercom, then HANDSET 1 press MENU/SELEC.
Multiple handset use Call transfer using intercom Use the intercom feature to transfer an outside call to another system handset. You can also share an outside call with another system handset. This feature is available only if you have two or more handsets. To transfer or share an outside call using intercom: Using the cordless handset: 1. During the call, press MENU/SELECT. 2. Press TCID or SDIR to scroll to >Intercom and press MENU/SELECT. 3.
Multiple handset use Push-to-talk (PTT) PTT You can directly broadcast messages to the speakerphone of any device. Any device you call can respond by pressing the PUSH TO TALK key to begin two-way communication. • Only one device can talk at a time. To do so, press and hold PUSH TO TALK. • You must release PUSH TO TALK, so the other person can respond. • Only one PTT session can be active at a time.
Multiple handset use Push-to-talk (PTT) PTT call to a single device 1. There are a few ways to begin a PTT call to a single device. When the handset is not in use: • If you have a one-handset system, press and hold PUSH TO TALK on the handset or PTT on the telephone base. • If you have more than one handset, press PUSH TO TALK on the handset or PTT on the telephone base. Then use the dialing keys to enter the destination handset number. -OR• Press TCID or SDIR to highlight the destination device number.
Multiple handset use Push-to-talk (PTT) PTT call to all handsets When there are one to four handsets registered to the phone system, PTT supports one-to-all calls (one-to-five maximum). However, if there are five or more handsets registered to the phone system, PTT supports a maximum of one-to-four calls. The first three registered handsets will be able to use this feature. Other handsets can only use PTT for one-to-one calls. To call all devicess: 1. You have three ways to call all devices.
Multiple handset use Push-to-talk (PTT) Answer a PTT call You can respond to a PTT call whenever the speakerphone light is off, as described below. 1. When your handset receives a PTT call, the device beeps and the screen shows Press and hold [PTT] to talk. 2.
Multiple handset use Push-to-talk (PTT) Change a one-to-one PTT call to an intercom call You can convert a one-to-one PTT session to an intercom call. 1. When your device screen shows Press and hold [PTT] to talk, press MENU/SELECT on your handset or MENU/SELEC on your telephone base. The screen shows >Intercom. 2. Press MENU/SELECT on your handset or MENU/SELEC on your telephone base. Your device displays Calling BASE or Calling HANDSET X.
Multiple handset use Push-to-talk (PTT) Make an outgoing call during PTT • During a one-to-one PTT, press PHONE/FLASH on your handset or SPEAKER on your telephone base to get a dial tone. The PTT call ends automatically. • During a one-to-all PTT, press PHONE/FLASH on the initiating handset or SPEAKER on the initiating telephone base. The PTT call ends automatically and you get a dial tone.
Directory About the directory Shared directory The directory is shared by all handsets and the telephone base. Changes made to the directory from any device apply to all. Charlie Johnson 888-883-2445 S T NOTE: Only one handset or the telephone base can review the directory at a time. If another device tries to enter the directory, the screen shows Not available at this time.
Directory Create directory entries Create a new directory entry 1. Press MENU/SELECT on your handset or MENU/SELEC on your telephone base in idle mode to enter the main menu. 2. Press TCID or SDIR to scroll to >Directory, then press MENU/SELECT on your handset or MENU/SELEC on your telephone base. MENU/SELEC S T Review 3. Press TCID or SDIR to highlight >Add contact. 4. Press MENU/SELECT on your handset or your telephone base. Answering sys >Directory >Add contact on 5.
Directory Create directory entries 7. Use the dialing keys to enter a name (up to 15 characters) when prompted. Each time you press a key, the character on that key appears. Additional key presses produce other characters on that key. See the chart below. • Press TCID or SDIR to move the cursor to the left or right. • Press 0 to add a space. • Press MUTE/DELETE on your handset or X/DELETE on your telephone base to erase a letter.
Directory Review the directory Review directory entries 1. Press SDIR when in idle mode. The summary screen shows briefly and then the first entry in the directory shows. -ORPress MENU/SELECT on your handset or MENU/SELEC on your telephone base when in idle mode, then press TCID or SDIR to scroll to >Directory. Press MENU/SELECT on your handset or MENU/SELEC on your telephone base twice. 2. Press TCID or SDIR to browse through the directory. Entries appear alphabetically by the first letter in the name.
Directory Search the directory Search by name 1. Press SDIR in idle mode to show the first listing in the directory. 2. When an entry appears, press the dialing keys (0-9) to start a name search. The directory shows the first name beginning with the first letter associated with the dialing key if there is an entry in the directory beginning with that letter. Press TCID or SDIR to scroll through the directory. 3. To see other names starting with the letters on the same dialing key, keep pressing the key.
Directory Dial, delete or edit directory entries To dial, delete or edit a directory entry (name and number), the entry must be displayed on the handset. Use Review the directory or Search the directory (page 51) to show an entry. Display dial To dial a displayed number from the directory, press PHONE/FLASH or /SPEAKER SPEAKER on your handset or SPEAKER on your telephone base. Delete a directory entry Using the cordless handset: Robert Brown To delete the displayed directory entry, press MUTE/DELETE.
Directory Dial, delete or edit directory entries Edit a directory entry 1. When a directory entry displays, press MENU/SELECT on your handset or MENU/SELEC on your telephone base. The screen shows EDIT NUMBER along with the phone number to be edited. If you only want to edit the name, skip to Step 3. 2. To edit the number: Linda Miller • Press the dialing keys to add digits. 888-722-7702 S • Press TCID or SDIR to move the cursor to the left T or right.
Directory Speed dial The telephone base has 10 speed dial locations (0-9) where you can store the telephone numbers you wish to dial more quickly. You can store up to 30 digits in each location. Speed dial assignments can only be selected from existing directory entries. In the directory, speed dial locations are indicated by their number in the bottom right hand corner of the entry.
Directory Speed dial Reassign a speed dial number 1. When the telephone is idle, press MENU/SELECT on your Robert Brown handset or MENU/SELEC on your telephone base. 888-883-2445 2. Press TCID or SDIR to scroll to >Directory. Press MENU/SELECT on S T your handset or MENU/SELEC on your telephone base.. 1 3. Press TCID or SDIR to scroll to >Speed dial. Press MENU/SELECT on your handset or MENU/SELEC on Copy from your telephone base.. Directory... 4.
Directory Speed dial Delete a speed dial number 1. When the telephone is idle, press MENU/SELECT on your Linda Miller handset or MENU/SELEC on your telephone base. 888-722-7702 S Directory. Press 2. Press TCID or SDIR to scroll to >Directory. T 1 MENU/SELECT on your handset or MENU/SELEC on your telephone base. Speed dial Speed dial. Press 3. Press TCID or SDIR to scroll to >Speed empty MENU/SELECT on your handset or MENU/SELEC on your telephone base. 4.
Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.
Caller ID Caller ID history How the caller ID history (caller ID log) works The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls. This information is common to the telephone base and all handsets, so changes made using any handset are reflected in all other devices.
Caller ID Caller ID operation Memory match If the incoming telephone number matches the last seven digits of a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. Chris 888-883-2445 For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory. S T 10/15 10:01AM NOTE: The number shown in the caller ID log will be in the format sent by the telephone service provider.
Caller ID Caller ID operation Review the caller ID history Review the caller ID history to find out who called, to return the call, or to copy the caller’s name and number into your directory. Caller ID log empty appears if there are no records in the caller ID log. HANDSET NEW NOTE: Only one handset or telephone base can review the caller ID history at a time. If another device tries to enter the directory or caller ID history, it shows Not available at this time. 10:01AM 10/15 1.
Caller ID Caller ID operation View dialing options Although the incoming caller ID log entries have 10 digits (the area code plus the seven-digit number), in some areas, you might need to dial only the seven digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the caller ID log.
Caller ID Caller ID operation Save a caller ID log entry to the directory 1. When in the caller ID log, press TCID or SDIR to browse. 2. Press MENU/SELECT on your handset or MENU/SELEC on your telephone base to select an entry. The screen displays EDIT NUMBER. 3. Use the dialing keys to edit the number. • Press TCID or SDIR to move the cursor to the left or right. • Press MUTE/DELETE on your handset or X/DELETE on your telephone base to backspace and erase a digit.
Caller ID Reasons for missing caller ID information There are occasions when other information or no information shows for various reasons: On-screen message Reason PRIVATE NUMBER The caller prefers not to show the phone number. PRIVATE NAME The caller prefers not to show the name. PRIVATE CALLER The caller prefers not to show the phone number and name. UNKNOWN NUMBER Your telephone service provider cannot determine the caller’s number.
Answering system Answering system settings Use the answering system menu of a system handset to set Play messages up the announcement message, turn on or off the answering >Answering sys system or message alert tone, activate call screening, or S T change the number of rings, message recording time, or remote access code. If you turn off the answering system and you change any setting in the answering system setup menu, the answering machine automatically turns on again. 1.
Answering system Answering system settings To record a new outgoing announcement: Using the cordless handset: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press TCID or SDIR to scroll to >Answering sys, then press Play annc MENU/SELECT. >Record annc S 3. Press MENU/SELECT again to select >Announcement. T 4. Scroll to >Record annc and press MENU/SELECT. The system announces, “Record after the tone. Press 5 when you are done.” 5.
Answering system Answering system settings To delete your outgoing announcement: Using the cordless handset: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press TCID or SDIR to scroll to >Answering sys, then press MENU/SELECT. 3. Press MENU/SELECT again to select >Announcement. 4. Press MENU/SELECT again to select >Play annc and play the announcement. 5. While the announcement is playing, press MUTE/DELETE to delete the announcement.
Answering system Answering system settings Answer on/off Unless you change it, the answering system is on and ready to record messages. You can turn the answering system off, but if you do so, the answering system does not answer calls and record incoming messages. To turn the answering system on or off: Play messages Using the cordless handset: >Answering sys 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2.
Answering system Answering system settings Call screening Use this feature to choose whether incoming messages can be heard over the telephone base speaker when they are being recorded. If you turn call screening on, you hear the incoming message. While monitoring an incoming SPEAKER message, you can answer the call by pressing PHONE/FLASH or /SPEAKER on the handset. To change the setting: Using the cordless handset: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2.
Answering system Answering system settings Number of rings You can set the answering system to answer an incoming call after two, three, four, five or six rings. You can also select toll. Toll saver is the answering system answers a call after two rings if you have new messages, and after four rings when there are no new messages. This feature allows you to check for new messages and avoid paying long distance charges when calling from out of your local area.
Answering system Answering system settings Remote access code To access your answering system remotely from any touch-tone phone, you need to enter a two-digit number (00-99). Unless you change it, the remote access code is 19. To change the remote access code: Play messages Using the cordless handset: >Answering sys 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press TCID or SDIR to scroll to >Answering sys, then press MENU/SELECT. 3.
Answering system Answering system settings Message alert tone When the message alert tone is set to On, and there is at least one new message, the telephone base beeps every 10 seconds. Unless you change it, the message alert tone is set to off. There is no audible alert at the handset. To change the setting: Using the cordless handset: 1. When the handset is in idle mode, press MENU/SELECT to enter Remote code the main menu. >Msg alert tone 2.
Answering system Answering system settings Message recording time You can set the recording time allowed for incoming messages. The message length is three minutes by default. To change the setting: Using the cordless handset: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press TCID or SDIR to scroll to >Answering sys, then press MENU/SELECT. 3. Press TCID or SDIR to scroll to >Ans sys setup, then press MENU/SELECT. 4.
Answering system About the answering system Answering system and voicemail indicators Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left at your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system About the answering system Message capacity The answering system can record up to 99 messages, depending on the length of each message. Individual messages can be up to four minutes, and the maximum recording time is approximately 14 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.
Answering system About the answering system Call intercept While screening a call, you can stop recording and speak to the caller by SPEAKER on the handset or by pressing pressing PHONE/FLASH or /SPEAKER SPEAKER on the telephone base. Base ringer Press T/VOLUME/S on the telephone base to adjust the ringer volume when the telephone is not in use. You hear a sample of the ringer while adjusting the volume. The telephone base announces, “Base ringer is off,” when you set the volume to 0.
Answering system Message playback If you have new messages, you hear only the new messages in chronological order. If there are no new messages, the system plays back all the messages (in chronological order). When playback begins, the total number of messages is announced. Before each message, you hear the day and time of the recording. If the date and time are not set, you hear, “Time and date not set,” before playback. After the last message, you hear, “End of messages.
Answering system Message playback Options during playback When a message is playing, you can adjust the playback volume, skip, repeat or delete the message. When messages are playing on the telephone base: • Press T/VOLUME/S to adjust the message playback volume. • Press /SKIP to skip to the next message. • Press /REPEAT to repeat the message. Press twice to hear the previous message. • Press X/DELETE to delete the message. /PLAY/STOP to stop the playback.
Answering system Message playback Delete all old messages You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all old messages on the telephone base: 1. When the telephone is idle, press X/DELETE. The system announces, “To delete all old messages, press DELETE again.” 2. Press X/DELETE again. The system announces, “All old messages deleted.” To delete all old messages on the handset: 1.
Answering system Recording and playing memos Memos are messages you record at a handset. You can record, playback and delete them like incoming messages. You can record a memo as a reminder to yourself, or leave a message for others who use the answering system. Record a memo Using the cordless handset: 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press TCID or SDIR to scroll to >Answering sys. Press MENU/SELECT. 3.
Answering system Base message counter displays The base message counter shows the total number of answering system messages. See the table below for other message counter displays. Message counter displays 0 No messages. 0 (flashing) You need to set the clock (page 13). 1-99 Total number of old messages and memos, or message number currently playing during old message playback. 1-99 (flashing) Total number of messages and memos. The number flashes when there are new or missed messages.
Answering system Remote access You can reach your answering system remotely by dialing your home telephone number from any touch-tone telephone. To remotely reach your answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the system answers, enter the two-digit remote access code (19 is the default code. See page 70 to change it). • The system automatically announces the number of new and/or old messages (if any), and then begins to play them. 3.
Answering system Remote access Cut out and carry the remote access wallet card at the back of this user’s manual for quick reference. NOTES: • If you do not enter a valid remote access code, the system answers the call automatically. • If you pause for more than four seconds during remote access, you hear a help menu listing all features and commands. If there is no command for another 20 seconds, the call ends automatically.
Appendix Adding and registering handsets Your telephone can support up to 12 cordless handsets. The handset must be registered to the telephone base before use. You must register each handset separately. The handsets provided within your product box are already registered as HANDSET 1 and so forth. Additional handsets are assigned numbers in the sequential order they are registered (up to HANDSET 12). Register a handset to your telephone base 1.
Appendix Deregistering handsets You may need to deregister your handsets if: • You have 12 registered handsets and need to replace a handset. -OR• You wish to change the designated handset number of your registered handsets. You must first deregister ALL the handsets, and then register each handset you wish to use again, one at a time. Please read carefully through all the instructions on this page before beginning the deregistration process. Deregister all handsets from your telephone base 1.
Appendix Alert tones and lights Handset screen icons Battery status - battery is charging (animated display). Battery status - low battery (flashing); place handset in telephone base or charger to recharge. ANS ON MSG # Speakerphone - the speakerphone is in use. 1/2 NEW MUTE Ringer off - the handset ringer is off. New voicemail - you have new voicemail from your telephone service provider. ANS ON Answering system on - the answering system is turned on to answer calls.
Appendix Alert tones and lights Telephone base screen icons Ringer off - the telephone base ringer is off. New voicemail - you have new voicemail from your telephone service provider. MSG # NEW MSG # 01 New caller ID log - new or missed calls. 2/11 NEW AM 10:21 01 Message counter - number of message playing/total number of messages. Handset alert tones One short beep Tone of each key press, if key tone is turned on. One long beep Indication to begin recording a message, memo or announcement.
Appendix Alert tones and lights Lights IN USE On when the handset is in use, or when the answering system is answering an incoming call. On when a handset is being registered. Flashes when there is an incoming call or when a handset is being deregistered. /ANSWER ON On when the answering system is on. Flashes when another telephone is in use on the same line. CHARGE On when the handset is charging in the telephone base or charger.
Appendix Handset display screen messages Screen display messages BASE The telephone base is calling. is calling Caller ID log There are no entries in the caller ID history. empty Call You have transferred an outside call to another device. transferred Calling The handset is calling the telephone base (for intercom calls). BASE The handset is transferring an outside call to the telephone base. Calling The handset is calling another handset (for intercom calls).
Appendix Handset display screen messages Screen display messages No answer. Try again The device(s) you are trying to transfer a call to is out of range, off hook, or has no power. Number already saved The telephone number you have entered is already in the directory. Not available Someone else is already using the directory or caller ID history. at this time Out of range OR No pwr at base The telephone base has lost power, or the handset is out of range.
Appendix Telephone base display screen messages Screen display messages Caller ID log There are no entries in the caller ID history. empty Call You have transferred an outside call to another cordless handset. transferred Calling The telephone base is calling a handset (for intercom calls). HANDSET X (for systems with three or more handsets) The telephone base is transferring an outside call to a handset. Contact deleted A directory entry is deleted.
Appendix Telephone base display screen messages Screen display messages No answer. Try again The handset(s) you are trying to transfer a call to is out of range, off hook, or has no power. Number already saved The telephone number you have entered is already in the directory. Not available Someone else is already using the directory or caller ID history. at this time ** Paging ** The telephone base is paging the cordless handset(s). Place in charger The battery is very low.
Appendix Troubleshooting If you have difficulty with your phone please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure you plug the battery connector securely into the cordless handset. • Make sure you plug the telephone line cord securely and firmly into the telephone base and the telephone wall jack.
Appendix Troubleshooting My cordless handset isn’t performing normally. • Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different, working electrical outlet without a wall switch. • Move the cordless handset closer to the telephone base. You might have moved out of range. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.
Appendix Troubleshooting I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see page 6). The filter prevents noise and caller ID problems as a result of DSL interference. Please contact your DSL service provider for more information about DSL filters.
Appendix Troubleshooting • Charge the battery in the cordless handset for at least 10 hours. For optimum daily performance, return the cordless handset to the telephone base or charger when not in use. • You may have too many extension phones on your telephone line to allow all of them to ring simultaneously. Try unplugging some of the other phones. • The layout of your home or office might be limiting the operating range. Try moving the telephone base to another location, preferably to a higher location.
Appendix Troubleshooting The charge light is off or blinking. • Make sure you plug the power and line cords in correctly and securely. • Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset. • Clean the cordless handset, charger and telephone base charging contacts each month with a pencil eraser or cloth.
Appendix Troubleshooting System does not answer after the correct number of rings. • Make sure that the answering system is on. ANS ON should show on the handset and the /ANSWER ON light on the telephone base should be on. • If toll saver is activated, the number of rings changes to two when you have new messages stored (pages 68-47). • If the memory is full or the system is off, the system will answer after 10 rings.
Appendix Troubleshooting System announces, “Time and day not set.” • You need to reset the system clock (page 13). Outgoing announcement is not clear. • When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the handset. • Make sure there is no background noise (TV, music, etc.) while recording. New voicemail and show on the device display, and I don’t know why.
Appendix Troubleshooting Common cure for electronic equipment. If the telephone does not seem to be responding normally, try putting the cordless handset in the telephone base or charger. If it does fix the problem, do the following (in the order listed): 1. Disconnect the power to the telephone base. 2. Disconnect the cordless handset battery. 3. Wait a few minutes. 4. Connect power to the telephone base. 5. Completely remove the battery.
Appendix Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water • You can damage your telephone if it gets wet. Do not use the handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Do not use a telephone in the vicinity of a gas leak.
Appendix Important safety information Especially about cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset.
Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions www.telephones.att.com or 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. about this product should be directed to our website at call 1.
Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT’s controls and features may save you a service call.
Appendix Technical specifications RF frequency band 1921.536MHz - 1928.448MHz Channels 5 Operating temperature 32°F - 122°F 0°C - 50°C Telephone base voltage 96Vrms - 130Vrms (AC voltage, 60Hz) Telephone base voltage 6VDC @ 600mA (AC adapter output) Handset voltage 2.4VDC - 3.
Index Index A Alert tones, 60 Answer an incoming call during an intercom call, 25 during PTT, 30 Answering calls, 18 Answering system, 44–57 Assign a speed dial number, 36 Auto off, 18 B Directory, Dial numbers, 35 Edit entries, 35 Name search, 34 New entries, 32 Display dial, 35 DSL, 4,5 E Elapsed time, 18 Ending calls, 18 Battery charging, 6–7 Battery installation, 6–7 Blind transfer 23 F C H Caller ID (CID), add entries to phone directory, 42 delete entries, 41 dial entries, 41 review entries, 4
Index Index M Maintenance, 72 Make an outgoing call during PTT, 30 Making calls, 18 Memory match, 40 Memos, 54 Message, Alert tone, 48 Counter display, 55 Playback, 52 Mute, 21 N Names, Enter into directory, 32 Search for, 34 Number of rings, 46 O On-hook dialing (predialing), 18 Outgoing announcement, 44 P Paging tone, 24 Phonebook, see directory, 31 Power adapter, 5 Predialing, 18 Push-to-talk, 27–30 Q Quick reference guide, 1–3 R Ringer silencing, 18 Ringer volume, Base, 51 Handset, 11 Ring tone o
Remote access wallet card Use the wallet card below to help you remember commands to control your answering system from any touch-tone telephone. Cut along dotted line. Call your phone number, then enter your two-digit access code (preset to 19). Action Remote command 1 2 Delete the message.............. 3 Delete all old messages ..... 33 Repeat or go back ................. 4 Stop............................................... 5 Play all messages .................. Play new messages...............
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