User’s manual TL7610 DECT 6.
Congratulations on your purchase of this AT&T product. Before using this AT&T product, please read the Important safety information on pages 45-48 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. Model number: TL7610 (Headset and headset base) Type: DECT 6.
Parts checklist Check to make sure the package includes the following items. Save your sales receipt and original packaging in the event warranty service is necessary. User’s manual Quick start guide TL7610 DECT 6.0 cordless headset TL7610 DECT 6.
Optional accessories The following optional accessories are compatible with your headset and headset base: • The TL7100 is a handset lifter with an optional external ring detector. • The TL7600 is an expansion headset (up to two headsets can be used with the same headset base). TL7100 TL7600 Visit our website www.telephones.att.com for more information about these products or to download the user's manuals.
User’s manual TL7610 DECT 6.0 cordless headset Table of contents Getting started Quick reference guide headset......................................... 1 Headset indicator lights ....... 1 Alert tones...................................... 3 Headset alert tones................ 3 Quick reference guide headset base ............................. 4 Headset base indicator lights.............................................. 6 Installation...................................... 7 Battery installation..............
Answering a call on the headset .................................... 30 Ending a call on the headset .................................... 31 Auto off ....................................... 31 Temporary ring tone silencing...................................... 31 Options while on calls............. 32 Volume control ........................ 32 Call waiting................................ 32 Switch a call between a handset and headset .......... 33 Multiple headset/ handset use...............................
Getting started Quick reference guide - headset ON/OFF Press to make, answer, or end a call. Headset indicator lights ON/OFF light status On • Headset is charging in the headset base. • Headset is trying to register to the headset base. • Headset is searching for the headset base. Flashing • Flashes slowly when an incorrect type of battery is installed. • Flashes three times, followed by a pause. This cycle then repeats three more times and then shuts down to indicate the battery is very low.
Getting started Quick reference guide - headset VOLUME /+ - Press the volume keys on the side of the headset to adjust the listening volume when on a call (page 32). MUTE/FLASH Press to mute the microphone during a call (page 35). Press and hold to answer a call waiting call while on a call (page 32). Earpiece Press to mute the ring tone in the earpiece when there is an incoming call. Microphone Battery compartment cover Remove to install or replace the battery (page 8).
Getting started Alert tones Headset alert tones Three quick beeps • A VOLUME /+ - key is pressed when the volume is already at its highest or lowest setting. • The headset is not registered and the headset ON/OFF button is pressed. • The headset is out of range from the headset base during a call. One short beep every 20 seconds Low battery warning. One short beep every 15 seconds The call is muted. One long beep (repeated) Call waiting alert tone.
Getting started Quick reference guide - headset base Charging cradle Insert the headset here for charging (page 10). PAIR Press and hold to begin headset registration (pages 18-20) or deregistration (page 21). NO LIFTER MODE light On when NO LIFTER MODE is selected. Flashes while on a call, or another telephone is in use on the same line. Flashes quickly when there is an incoming call. LIFTER MODE light On when LIFTER MODE is selected. Flashes while on a call.
Getting started Quick reference guide - headset base LIFTER AUDIO ADJUST Switch to choose the best headset audio quality when using LIFTER MODE. See page 17 of this manual or the handset lifter user's manual for more information. You can download the manual at www.telephones.att.com. VOLUME / Press the volume keys on the side of the headset base to adjust the speaking volume while on a call (page 32). MODE Press to choose between NO LIFTER MODE or LIFTER MODE when the headset is not in use.
Getting started Indicator lights Headset base indicator lights NO LIFTER MODE LIFTER MODE MUTE NO LIFTER MODE • On when NO LIFTER MODE is selected (default mode). • Flashes quickly when there is an incoming call. • Flashes when the headset is in use or another telephone on the same line is in use. LIFTER MODE • On when LIFTER MODE is selected. • Flashes quickly when there is an incoming call. • Flashes when the headset is in use. MUTE • On when a call is muted.
Getting started Installation You must install and charge the battery before using the headset. STOP! See pages 8-10 for instructions. If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.
Getting started Battery installation Install the battery as shown below. After installing the battery, you may be able to make and receive short calls. For optimal performance, charge the headset battery for at least 6 hours before use. When fully charged, the headset battery provides approximately 10 hours of talk time or 5 days of standby time. When the headset is not in use, recharge by returning it to the headset base. 1.
Getting started Headset base installation Installation preparation Before installing the headset base, remove the rear bottom piece of the headset base by pushing it away from the base, as shown in Figure 1. Figure 1 Install the headset base as shown on the following pages. After completing installation option 1, 2 or 3 (see page 13), slide the rear bottom piece into the headset base until it clicks into place, as shown in Figure 2.
Getting started Battery charging After installing the battery, charge the headset by placing it in the headset base as shown below. The headset ON/OFF light is on when the headset is charging. Push ON/OFF light Insert 1. Insert the headset into the charging cradle. 2. Push the headset downward until the ON/OFF light on the headset turns on. CAUTION: There may be a risk of detonation if you use a wrong type of battery.
Getting started Headset base installation No lifter mode or lifter mode There are two answer modes available on the headset base. The current mode is indicated by the NO LIFTER MODE or LIFTER MODE lights on the front of the headset base. • When plugging your headset base into the telephone wall jack (installation option 1 or 2), make sure the headset base mode is set to NO LIFTER MODE.
Getting started Headset base installation Cord labels The cords provided with your headset are attached with colored labels to help you plug them into the correct jacks on the headset base. Each jack on the headset base is labeled and marked with a colored dot, allowing you to plug in the correct cords by matching the colors.
Getting started Headset base installation Installation options IMPORTANT: You have three installation options: Option 1: Connect the headset to a corded or cordless telephone (see page 14). You can use the provided line splitter to connect the headset to a telephone. Option 2: Connect the headset to a telephone wall jack (see page 15). This option enables you to use the headset with a single telephone line with or without a telephone.
Getting started Headset base installation Option 1: Headset base with corded or cordless phone installation To use this installation option, make sure the headset base mode is set to NO LIFTER MODE. • Plug the small end of the headset base power adapter into the POWER jack (green dot) at the back of the headset base. • Plug one end of the telephone line cord into the TEL WALL JACK (red dot) at the back of the headset base.
Getting started Headset base installation Option 2: Headset base stand-alone installation In order to make calls using this installation option,, you need a telephone plugged into the same telephone line. Make sure the headset base mode is set to NO LIFTER MODE. • Plug the small end of the headset base power adapter into the POWER jack (green dot) at the back of the headset base. • Plug one end of the telephone line cord into the TEL WALL JACK (red dot) at the back of the headset base.
Getting started Headset base installation Option 3: Headset base with corded phone for multiple line system or digital business system installation To use this installation option, adjust the LIFTER AUDIO ADJUST switch to choose the best headset audio quality (see page 17). Make sure the headset base mode is set to LIFTER MODE. • Unplug the curly handset cord from the telephone. Plug the end of the curly handset cord into the CURLY CORD (light blue dot) jack on the headset base.
Getting started Headset base installation Adjust the lifter audio 1. Press MODE on the headset base to change the mode if the LIFTER MODE light is not on. Make sure that the LIFTER MODE light on the headset base is on. 2. Lift the corded handset from the telephone cradle. 3. After you install and charge the battery (see pages 8-10), put the headset next to your ear. 4. Press ON/OFF on the headset to listen for a dial tone. MODE LIFTER MODE light ON/OFF 5.
Getting started Adding and registering a headset Registration options The TL7610 headset comes pre-registered to the headset base. There are two registration options as described below. Option 1: The TL7610 supports up to two cordless headsets. You can register a TL7600 (purchased separately) headset or a previously deregistered TL7600/TL7610 headset to your TL7610 headset base (see page 19). Option 2: You can deregister your TL7610 headset (see page 21) and then register it to an AT&T DECT 6.
Getting started Adding and registering a headset Option 1: To register a headset to your TL7610 headset base 1. Make sure the battery is properly installed in the headset (see page 8). The ON/OFF light flashes twice every five seconds to indicate the headset is not registered. 2. Place the headset in the headset base or charger and allow it to charge for at least five minutes before the registration. 3. Remove the headset from the headset base or charger. 4.
Getting started Adding and registering a headset Option 2: To register a headset to an AT&T DECT cordless telephone base 1. You must deregister the headset from the headset base (see page 21). 2. Make sure the battery is properly installed in the headset (see page 8). The ON/OFF light flashes twice every five seconds to indicate the headset is not registered. 3. Place the headset in the headset base and allow it to charge for at least five minutes before beginning the registration.
Getting started Replacing a headset You may need to deregister your headsets if: You have two registered headsets and need to replace one of them. -ORYou wish to change the designated headset number and/or the color of the ON/OFF lights of your registered headsets. -ORYou want to register your headset to an AT&T DECT 6.0 cordless telephone. You must first deregister both headsets, and then register again each headset you wish to use individually.
Getting started Headset attachments Over the ear hook To attach the ear hook to the headset: 1. Remove any headset attachment connected to the headset. 2. Insert the earpiece into the ear hook, as shown in Figure 1. 3. Press the ear hook onto the earpiece, as shown in Figure 2. 4. Hook the headset onto the desired ear. Adjust the angle of the headset until the microphone is pointing towards your mouth, as shown in Figure 3.
Getting started Headset attachments To adjust the headset to wear on the other ear: 1. Hold the headset in your hand. Lift the hook upward, as shown in Figure 4. 2. Rotate the hook 180o in a counterclockwise direction, as shown in Figure 5. 3. Push the hook downward, as shown in Figure 6. 4. Hook the headset onto the desired ear. Adjust the angle of the headset until the microphone is pointing towards your mouth, as shown in Figure 7.
Getting started Headset attachments To remove the ear hook from the headset: Hold the headset with one hand and the ear hook with the other hand. Lift the ear hook up until it separates from the earpiece. NOTE: To wear on the other ear, rotate the headset within the ear pad.
Getting started Headset attachments Over the head band To attach the headband to the headset for wearing on the left or right ear: 1. Remove any headset attachment currently connected to the headset. 2. Insert the earpiece into the loop of the ear pad, as shown in Figure 8. 3. Gently press the earpiece inward until it clicks into place, as shown in Figure 9. 4. Adjust the headband to fit your head.
Getting started Headset attachments To remove the headband from the headset: Hold the headset with one hand and the headband ear pad with the other hand. Twist and pull the headset until it separates from the ear pad.
Getting started Headset attachments Behind the neck band When first shipped, the ear pad of the neckband is positioned to be worn on the right ear. To wear the headset on your left ear: 1. Remove the ear pad from the neckband by carefully pulling the stem of the ear pad up through the rectangular socket at the end of the neckband, as shown in Figure 11. Ear pad Figure 11 2. Snap the stem of the ear pad into the rectangular socket at the left end of the neckband.
Getting started Headset attachments 4. Place the neckband around your neck and over your ears. 5. Adjust and rotate the angle of the headset until the microphone is pointing towards your mouth, as shown in Figure 4. Figure 14 NOTE: Firmly grip the padded earpiece with one hand whenever adjusting the headset microphone up or down, as shown in Figure 14. To remove the neckband from the headset: Hold the headset with one hand and the ear pad with the other hand.
Operation Headset operation Making a call Using the headset base as a stand-alone product (installation option 2): • In order to make calls, you need to have a telephone which is already plugged into the same telephone line. When the headset base is plugged into the telephone wall jack (installation option 1 or 2): You must select NO LIFTER MODE on the headset base (see page 11). 1. Follow the instructions in your telephone user's manual for making calls. 2.
Operation Headset operation Answering a call on the headset When the headset base is plugged into the telephone wall jack (installation option 1 or 2): • Press ON/OFF on the headset. When the headset base is connected to a multiple line or digital business corded telephone (installation option 3): 1. Lift the corded handset from the telephone cradle. 2. Press ON/OFF on the headset at any time to switch to the headset. 3.
Operation Headset operation Ending a call on the headset When the headset base is plugged into the telephone wall jack (installation option 1 or 2): • Press ON/OFF on the headset or place the headset in the headset base. When the headset base is connected to a multiple line or digital business corded telephone (installation option 3): 1. Press ON/OFF on the headset or place the headset in the headset base. 2. Hang up the corded handset by placing it in the telephone base.
Operation Options while on calls Volume control To adjust the listening volume: While on a call, press the VOLUME /+ - keys on the side of the headset to adjust the listening volume. To adjust the speaking volume: While on a call, press the VOLUME / keys on the side of the headset base to adjust the speaking volume. VOLUME / NOTES: • Listening volume settings are independent for each headset, but the speaking volume is shared by all registered headsets.
Operation Options while on calls Switch a call between a handset and headset When the headset base is plugged into the telephone wall jack (installation option 1 or 2): • To switch from the corded handset to a headset while on a call, press ON/OFF on the headset, then place the corded handset back into the telephone base. • To switch from a headset to the corded handset while on a call, lift the corded handset from the telephone base, then press ON/OFF on the headset.
Operation Options while on calls Multiple headset/handset use Headsets and handsets on the same telephone line can join an external call in progress, creating a conference call. The number of headsets and handsets that can join may be limited by your telephone system. See your telephone user's manual for more information. To join a call with a headset, press ON/OFF on the headset. The conference begins. To hang up, press ON/OFF or place the headset in the headset base.
Operation Options while on calls Mute The mute function allows you to turn off the headset microphone. You can hear the caller, but the caller cannot hear you. To mute a call: • Press MUTE/FLASH on the headset to turn off the headset microphone. When the mute feature is on, the MUTE light on the headset base turns on and there is a short beep every 15 seconds until this feature is turned off. To end mute: • Press MUTE/FLASH on the headset again and resume speaking.
Appendix Troubleshooting If you have difficulty with your headset, please try the suggestions below. For customer service, visit our website at www.telephones.att.com or call 1 (800) 222–3111. In Canada, dial 1 (866) 288-4268. My headset doesn't work at all. • Make sure the power cord is securely plugged in. • Make sure the battery connector is securely plugged into the cordless headset. • Make sure the telephone line cord is securely and firmly plugged into the headset base and the telephone wall jack.
Appendix Troubleshooting I cannot get a dial tone. • First, try all the suggestions above. • Move the cordless headset closer to the headset base. You might have moved out of range. • If you are using LIFTER MODE, you might need to slide the LIFTER AUDIO ADJUST switch (page 17). • If the previous suggestions do not work, disconnect the headset base from the telephone jack and connect a different phone. If there is no dial tone on that phone either, the problem is in your wiring or telephone service.
Appendix Troubleshooting I cannot dial out. • First, try all the suggestions above. • Make sure you have a dial tone before dialing. The cordless headset may take a second or two to find the headset base and produce a dial tone. This is normal. Wait an extra second before dialing. • Eliminate any background noise. Noise from a television, radio or other appliances may cause the headset to not dial out properly.
Appendix Troubleshooting My cordless headset isn't performing normally. • Make sure the power cord is securely plugged into the headset base. Plug the unit into a different working electrical outlet not controlled by a wall switch. • Move the cordless headset closer to the headset base. You might have moved out of range. • Reset the headset base. Unplug the unit's electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless headset and headset base to reset.
Appendix Troubleshooting The batteries do not hold a charge. • Make sure that the headset battery is installed and securely plugged into the connector. • If the cordless headset is in the headset base and the ON/OFF light on the headset does not turn on, refer to The ON/OFF light on the headset is off while charging on page 44 of this Troubleshooting guide. • Charge the battery in the cordless headset for at least 6 hours.
Appendix Troubleshooting I get noise, static, or weak signal even when I'm near the headset base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.
Appendix Troubleshooting I hear other calls while using my headset. • Disconnect the headset base from the telephone jack, and plug in a different telephone. If you still hear other calls, the problem is probably in your building's wiring or telephone service. Contact your telephone service provider. My calls cut in and out while I'm using my cordless headset. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless headset.
Appendix Troubleshooting I cannot hear a ring tone from the headset when there is an incoming call. • If you have pressed MUTE/FLASH on the headset when it is ringing, it mutes the ring tone of the headset. The ring tone resumes on the next call. • If you are using a handset lifter, see the TL7100 handset lifter user's manual. • You may have too many extension phones on your telephone line to allow all of them to ring simultaneously. Try unplugging some of the other phones.
Appendix Troubleshooting The ON/OFF light on the headset is off while charging. • Make sure the power and line cords are plugged in correctly and securely. • Make sure that the battery connector is securely plugged into the cordless headset. • Push the headset downwards in the headset base charging cradle until the ON/OFF light on the headset turns on. • Unplug the unit's electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute for the cordless headset and headset base to reset.
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a headset during a thunderstorm. There may be a slight chance of electric shock from lightning.
Appendix Important safety information • If this product does not operate normally, see Troubleshooting on pages 36-44 of this user’s manual. If you cannot solve the problem, or if the product is damaged, refer to Limited warranty on pages 55-58. Do not open this product except as may be directed in your user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks. • Replace batteries only as described in your user’s manual.
Appendix Important safety information • Potential TV interference: Some cordless headsets operate at frequencies that may cause interference to TVs and VCRs. To minimize or prevent such interference, do not place the headset base of the cordless headset near or on top of a TV or VCR. If interference is experienced, moving the cordless headset farther away from the TV or VCR will often reduce or eliminate the interference.
Appendix Important safety information • Do not open or damage the batteries. Released electrolyte is corrosive and may cause injury to the eyes or skin. The electrolyte may be toxic if swallowed. • Do not dispose of the batteries in a fire. Check with local waste management codes for special disposal instructions. Important safety information • To prevent fire or shock hazard, do not expose this product to water or any type of moisture.
Appendix Maintenance Taking care of your headset • Your cordless headset contains sophisticated electronic parts, so it must be treated with care. • Avoid rough treatment. • Place the headset down gently. Save the original packing materials to protect your headset if you ever need to ship it. Avoid water • Your headset can be damaged if it gets wet. Do not use the headset outdoors in the rain, or handle it with wet hands. Do not install the headset base near a sink, bathtub or shower.
Appendix FCC, ACTA and IC regulations FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC, ACTA and IC regulations If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC.
Appendix FCC, ACTA and IC regulations Industry Canada Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this device. The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The headset may be safely held against the ear of the user.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. 1.
Appendix Limited warranty 3. How long is the limited warranty period? The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of purchase.
Appendix Limited warranty • PRODUCT returned without a valid proof of purchase (see item 6 below); or • Charges for installation or setup, adjustment of customer controls, and installation or repair of systems outside the unit. 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268.
Appendix Limited warranty b. Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and c. Provide your name, complete and correct mailing address, and telephone number. 7. Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT.
Appendix Technical specifications RF frequency band 1921.536MHz — 1928.448MHz Channels 5 Operating temperature 32°F — 122°F 0°C — 50°C Headset base voltage (AC voltage, 60Hz) 96 — 127 Vrms Headset base voltage (AC adapter output) Output #1: 6VDC @ 450mA Output #2: 6VDC @ 300mA Headset voltage 3.2 — 4.2 VDC Replacement battery 3.7V 240mAH Li-ion Polymer DECT 6.0 digital technology Digital Enhanced Cordless Telecommunications (DECT) 6.
Index Index I Incoming calls answer, 30 end, 31 Indicator lights, 1, 6 Intercom, 34 Intercom call transfer, 34 A AC adapter, 14, 15, 16 Adjust the lifter audio, 17 Alert tones, 3 Answer calls, 30 Auto off, 31 B Battery charging, 10 Battery installation, 8 L Lights, 1, 6 Listening volume, 32 C Call waiting, 32 M Maintenance, 49 Making calls, 29 Multiple headset/ handset use, 34 Mute, 35 D Deregistration, 21 DSL, 12, 14, 15, 16 E Ear hook, 22 Ending calls, 31 N Neckband, 28 F Flash (switch hook flash)
Index Index S Safety information, 45–48 Speaking volume, 32 Switch a call, 33 T Technical specifications, 59 Temporary ring tone silencing, 31 Troubleshooting, 36–44 V Volume controls, 32 W Warranty, 55 61
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