User’s manual MS2085 DECT 6.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary User’s manual Quick start guide MS2085 DECT 6.0 4-line corded Small Business Main Console MS2085 DECT 6.
User’s manual MS2085 DECT 6.0 4-line corded Small Business Main Console Table of contents Getting started Quick reference guide .............................. 1 Introduction.................................................... 4 Planning your system................................ 5 Installation...................................................... 6 Table/desktop installation...................... 7 Wall mount installation............................ 9 To mount the console on the wall .....................
Line indicators.........................................41 Making a call............................................41 On hook dialing (predialing) ............42 Using the speakerphone....................42 Answering a call ....................................42 Temporary ringer silencing...............42 Redial...........................................................43 Auto-redial................................................44 Options while on calls............................45 Call waiting.........
Delete all private mailbox messages...................................................71 Record memo ..........................................71 Call intercept ...........................................72 Answering system setup........................72 Remote access code............................73 Message alert ..........................................73 Message Length .....................................74 Call screening..........................................74 Record time.......................
Getting started Quick reference guide MENU/SELECT CALL HISTORY Press to enter the menu. While in the menu, press to select an item or save an entry or setting. Press to view caller ID information (page 61). MESSAGE WAITING indicator On when there are new or missed calls (page 61). ANSWER ON keys Press to show the automatic answer options for that line (). LINE 1-LINE 4 keys Press to make or answer a call on the desired line (pages 40-41).
Getting started Quick reference guide One-touch keys, EXT 1-16 Press to intercom with the desired extension number (page 51). Press and hold to broadcast your voice to that extension (). MIC SPEAKER Press to turn on the speakerphone. Press again to turn it off (page 41). Directory card To write names on the directory card, follow the steps below: 1. Pull out the directory card. 2. Write the information on the directory card. 3. Replace the directory card and the plastic cover.
Getting started Quick reference guide FLASH CONFERENCE During a call, press to answer an incoming call when you receive a call waiting alert (page 44). Press to add another extension or outside line to an existing call (pages 49-51). HOLD TRANSFER Press to place an outside call on hold (page 46). Press to transfer a call to an extension (page 53). INTERCOM AUTO REDIAL When in idle mode, press to initiate an intercom call (page 51). Press repeatedly to view the last 10 numbers dialed (page 43).
Getting started Introduction This AT&T Small Business System is expandable to a 16-extension telephone system, with a maximum of 15 MS2015 extension desksets and a MS2025 cordless telephone. This system is not compatible with any other AT&T 4-line small business telephones, except for the MS2015 and MS2025 telephones. The MS2085 telephone is hearing-aid compatible and can be connected to four incoming telephone lines.
Getting started Planning your system The MS2085 package includes only the telephone console. You have to purchase MS2015 extension deskset and/or MS2025 cordless handset separately to expand your system. To order them, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. The MS2085 telephone can accommodate a maximum of 15 extension desksets and a cordless handset.
Getting started Installation Install the console close to the telephone jacks, a router and a power outlet not controlled by a wall switch. The telephone can be placed on a flat surface or vertically mounted on the wall (page XX). For optimum range and better reception, place the console in a central and open location.
Getting started Table/desktop installation 1. Plug the end of the coiled handset cord into the HANDSET jack on the left side of the telephone. 2. Lift the kickstand as the arrows indicated below to detach it from the console. There are seven grooves designed to hold the console in different angles for maximum visibility. Snap the kickstand into the desired groove until it locks into place. 3. Install the telephone line cords and power adapter as shown below.
Getting started Table/desktop installation Option 2: To connect four single line wall jacks Plug the other end of the Ethernet cable into a router Plug the another end of the telephone line into a 1-line telephone wall jack Plug one end of the Ethernet cable into the Ethernet jack at the back of the console. Line 4 Line 3/4 Line 2 Router Plug the larger end of the console power adapter into an electrical outlet not controlled by a wall switch.
Getting started Wall mount installation To mount the console on the wall: 1. Unplug the power adapter from the power outlet. Unplug the telephone line cords from the wall jacks (or DSL filters). Unplug the Ethernet cable from the router. 2. Put the corded handset aside. Use a coin to rotate the handset tab 180 degrees. The protruding edge holds the corded handset when the phone is mounted on the wall. Protruding edge Handset tab 2.
Getting started Wall mount installation 4. Install the telephone line cords and power adapter as shown below. Router Line 1/2 Line 2 Line 3/4 Line 4 To connect two 2-line wall jacks, refer to the Option 1: To connect two 2-line wall jacks illustration on page 7. 5. Align the upper wall mounting hole on the back of the console with the upper tab of the standard wall plate. Make sure the lower wall mounting hole on the mounting bracket also aligns with the lower tab of the standard wall plate.
Getting started Wall mount installation Wall mount to tabletop installation To change the console from the wall mount position to tabletop position, follow the steps below. 1. If the telephone line cords and power adapter cord are bundled, untie them first. 2. Push the console up to remove it from wall. Unplug the telephone line cords (or DSL filters) from the wall. Unplug the power adapter from the power outlet. Unplug the Ethernet cable from the router. 3. See Table/desktop installation. on pages 7-8.
Getting started Adding and registering desksets Your telephone can support up to 15 desksets. The desksets must be registered to the console before use. You must register each deskset separately. Make sure your deskset is installed properly. Start registration when the deskset screen shows IP obtained: XXX.XXX.X.X Press SELECT to proceed. To register a deskset to your MS2085 main console 1. The deskset shows IP obtained: XXX.XXX.X.X Press SELECT to proceed. before you begin registration. 2.
Getting started Adding and registering a cordless handset You can add a new handset (MS2025, purchased separately) to your telephone system, but it must be registered with the MS2085 main console before use. When first purchased, the expansion handset shows Choose Handset in Registration at base menu. And put handset on cradle to register.
Getting started Adding and registering a cordless headset You can use this phone handsfree when you register a DECT 6.0 cordless headset to the MS2085 main console. You can only register one cordless headset to the MS2085 main console. The cordless headset must have a charged battery. Make sure the headset battery is properly installed. The telephone system is compatible with certain AT&T DECT 6.0 cordless headsets. Visit www.telephones.att.com/headsets for a list of compatible cordless headsets.
Getting started Deregistering cordless handset or cordless headset You may need to deregister your cordless handset or headset when you have a registered handset or headset and need to replace one. Please read all the instructions on this page before beginning the deregistration process. Please make sure the telephone system is not in use before deregistration. To deregister the cordless handset or headset from the MS2085 main console 1. On the console, press MENU/SELECT. 2.
Getting started Adding a corded headset You can use this telephone handsfree when you install any industry-standard 2.5mm corded telephone headset (purchased separately). For best results, use an AT&T 2.5mm corded headset. To purchase a headset, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. See page 44 for instructions on using the corded headset with this telephone. To add a corded headset to the console Plug a 2.
Getting started System setup Menu settings Use this menu to change the telephone system settings. 1. Press MENU/SELECT when in idle mode (when the telephone is not in use) to enter the main menu. or to scroll to the feature to be changed. 2. Press The > symbol indicates the selected menu item. 3. Press MENU/SELECT to select the menu item. 4. Press CANCEL to exit setup without making changes. NOTE: Press CANCEL to cancel an operation, exit the menu display, or return to idle mode.
Getting started System setup Set extension number Each individual phone in the telephone system MUST be assigned a unique extension number for the intercom feature to work. The assignment is done automatically when the phone is initially setup. To change the extension number: L1 1. When the console is idle, press MENU/SELECT. 2. Press MENU/SELECT to choose System Setup. or to scroll to Set Ext. No. then press 3. Press MENU/SELECT. 4. The screen displays Set Ext No.
Getting started System setup Unassign extension number You can unassign an extension number that is already being used from the telephone system to make it available for other desksets. To unassign an extension number: L1 1. When the console is idle, press MENU/SELECT. 2. Press MENU/SELECT to choose System Setup. or to scroll to Set Ext. No. then press 3. Press MENU/SELECT. 4. The screen displays Unassign Ext No.
Getting started System setup Prime line Use this feature, also known as automatic line selection, to choose which line is automatically selected each time you lift the handset, press SPEAKER or HEADSET (if a headset is connected) to make an outside call. To set the prime line: L1 1. When the console is idle, press MENU/SELECT. 2. Press MENU/SELECT to choose System Setup. or to scroll to Prime Line then press 3. Press MENU/SELECT. or to choose the desired line and then 4. Press press MENU/SELECT.
Getting started System setup Line group You can set an extension or several extensions to receive incoming calls from a specific telephone line. Extensions that have not been selected will not ring when there is an incoming call from that specific line. 1. When the console is idle, press MENU/SELECT. 2. Press MENU/SELECT to choose System Setup. or to scroll to Line Group then press 3. Press MENU/SELECT. or to choose the desired line and then 4. Press press MENU/SELECT. or to 5.
Getting started System setup Set master This telephone serves as a main console by default. You can change it to function as a deskset by following the steps below. 1. When the console is idle, press MENU/SELECT. 2. Press MENU/SELECT to choose System Setup. or to scroll to Set Master then press 3. Press MENU/SELECT. or to 4. The screen displays Set Phone As. Press scroll to Master Console or Deskset. 5. Press MENU/SELECT to save the setting. There is a confirmation tone.
Getting started System setup Network setup The main console must have an IP address locating its connection with the router/SIP server. You can set the console to obtain IP from a DHCP server or assign a specific IP on your own. To enable the Auto set IP: L1 1. When the console is idle, press MENU/SELECT. 2. Press MENU/SELECT to choose System Setup. or to scroll to Network Setup then press 3. Press MENU/SELECT. or to scroll to Auto set IP then press 4. Press MENU/SELECT.
Getting started System setup If you want to switch from Auto set IP to Set static IP, you have to change disable the auto IP setting first. To disable the Auto set IP: 1. When the console is idle, press MENU/SELECT. 2. Press MENU/SELECT to choose System Setup. 3. Press or to scroll to Network Setup. Press MENU/SELECT. 4. Press or to scroll to Auto set IP. Then press MENU/SELECT. 5. Press or to scroll to No. Press MENU/SELECT.
Getting started System setup Network info Use this feature to view the information of IP address, subnet mask, router/ gateway, DNS servers, DHCP server of the telephone system. To check the network information: 1. When the console is idle, press MENU/SELECT. 2. Press MENU/SELECT to choose System Setup. or to scroll to Network Info. Press 3. Press MENU/SELECT. or to browse through the 4. Press network information.
Telephone settings Telephone setup Ringer volume Use this feature to set the ringer volume to one of six levels or turn the ringer off. When the ringer is off, the icon appears on the console screen. The MS2085 console stores the volume setting for all lines. 1. When the console is idle, press MENU/SELECT. or to scroll to Ringers then press 2. Press MENU/SELECT. 3. Press MENU/SELECT again to select Ringer volume. 4. Press , ,or VOLUME on the console to adjust the ringer volume. 5.
Telephone settings Telephone setup Ringer tone Use this feature to choose one of the ten ringer tones for incoming calls. You can choose different ringer tones for different lines so you can easily identify which line is calling. 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to Ringers then press MENU/SELECT. or to scroll to Ringer tone then press 3. Press MENU/SELECT. or to select the desired line 4. Press (Line 1, Line 2, Line 3 or Line 4). or to select a desired ringer tone. 5.
Telephone settings Telephone setup Delay ring Use this feature to set the length of time before an incoming call will ring. 1. When the console is idle, press MENU/SELECT. or to scroll to Ringers then press 2. Press MENU/SELECT. or to scroll to Delay ring then press 3. Press MENU/SELECT. or to select a desired line (Line 1, Line 2, 4. Press Line 3 or Line 4). or to scroll to the desired time 5. Press (2 seconds to 30 seconds). 6. Press MENU/SELECT to save the setting and return to the previous menu.
Telephone settings Telephone setup Set Date/Time The answering system displays the date and time of the message while playing messages. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. The year must be set so that the day of the week can be calculated from the caller ID information.
Telephone settings Telephone setup One Touch This telephone has 32 one-touch locations (speed dial locations) where you can store the phone numbers you wish to dial using fewer keys than usual. You can store up to 24 digits in each location. L1 L2 L3 L4 System Setup Ringers Set Date/time >One Touch You can access the first 16 locations using only the one-touch buttons. To access the remaining 16 locations, press LOWER and then the one-touch button for the desired location.
Telephone settings Telephone setup Assign a one-touch entry (continued) • You can store the flash signal required by some special services as part of a dialing sequence. Press or to choose Add Flash, then press MENU/SELECT. A F appears on the screen. Continue storing the number as usual. to choose Done then press MENU/SELECT to save the setting 6. Press or and return to the previous menu. There is a confirmation tone.
Telephone settings Telephone setup Review the one-touch entry 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to One Touch then press MENU/SELECT. to scroll to View then press 3. Press or MENU/SELECT. to scroll to the desired one-touch location. 4. Press or The screen displays the One-touch location number, the telephone number. L1 L3 L4 One Touch >View Program L1 To dial a one-touch entry 1.
Telephone settings Telephone setup Edit the one-touch key (continued) • Store a signal for switch to temporary tone dialing. Press or to choose Add Tone, then press MENU/SELECT. A T appears on the screen. All numbers you enter after this will send touch-tone signals during dialing. • You can store the flash signal required by some special services as part of a dialing sequence. Press or to choose Add Flash, then press MENU/SELECT. A F appears on the screen. Continue storing the number as usual. 7.
Telephone settings Telephone setup LCD Language This feature allows you to change the language used for all screen displays. The language settings on the main console and desksets are independent. By default, the language is set to English. 1. When the console is idle, press MENU/SELECT. or to scroll to Phone Settings then press 2. Press MENU/SELECT. or to scroll to LCD Language then press 3. Press MENU/SELECT. or to select English, Français or Español. 4. Press 5.
Telephone settings Telephone setup Area codes Use this feature to program this system to recognize one home area code and up to four local area codes. This feature makes it easy for you to place a call from the caller ID log. If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code.
Telephone settings Telephone setup Key Tone The console is set to beep with each key press. If you turn off the key tone, there are no beeps when you press keys. L1 L2 L3 L4 Phone Settings LCD Language Area Codes 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to Phone Settings then press MENU/SELECT. 3. Press or to scroll to Key Tone then press MENU/SELECT. or to choose On or Off. 4. Press 5. Press MENU/SELECT to save the setting and return to the previous menu.
Telephone settings Telephone setup Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. L1 L2 L3 L4 Phone Settings LCD Language Area Codes 1. When the console is idle, press MENU/SELECT. or to scroll to Phone Settings then press 2. Press MENU/SELECT. or to scroll to Tone/Pulse then press 3. Press MENU/SELECT. or to choose Tone or Pulse. 4. Press 5.
Telephone settings Telephone setup Hold reminder When this feature is on and there is a call on hold for more than three minutes, the console beeps once every 30 seconds. L1 L2 L3 L4 Phone Settings Area Codes Key Tone To turn this feature on or off: LCD Contrast 1. When the console is idle, press MENU/SELECT. or to scroll to Phone Settings then press 2. Press MENU/SELECT. or to scroll to Hold reminder then press 3. Press MENU/SELECT. 4. Press or to scroll to On or Off. 5.
Telephone settings Telephone setup Phone rename Use this feature to rename the console (up to 12 characters). L1 L2 L3 L4 Phone Settings LCD Contrast To change the setting: Tone/Pulse 1. When the console is idle, press MENU/SELECT. 2. Press or to scroll to Phone Settings then press MENU/SELECT. or to scroll to Phone Rename then press 3. Press MENU/SELECT. 4. Use the dialing key keys to change the name. • Press /REPEAT or /SKIP to move the cursor left or right.
Telephone operation Telephone basic operation The telephone comes programmed to use line 1 (default primary line) for calls when you do not press a line key. When you answer a call, the telephone automatically selects the ringing line. Line indicators Each of the four indicators on LINE 1-LINE 4 indicate the state of the corresponding telephone line. • On when the corresponding line is in use. • Flashes slowly when the line is on hold.
Telephone operation Telephone basic operation To make a call with a corded headset: Make sure a corded headset is connected to the console (page 16). 1. Press HEADSET on the console. 2. Wait for a dial tone, then dial the number. 3. To hang up, press HEADSET. To make a call with a cordless headset: You can make a call using a registered cordless headset and the dial pad on the console. 1. Press the ON/OFF button on the cordless headset. 2. Wait for a dial tone, then dial the number on the base. 3.
Telephone operation Telephone basic operation Redial The last 10 telephone numbers dialed (up to 32 digits) are stored in system memory. To view and dial the 10 most recently dialed numbers: 1. Press AUTO REDIAL to enter the redial list and display the most recently called number. 2. Press or to view other recently called numbers. 3. Press CANCEL to exit the redial list. To redial a number: • To dial the displayed number, lift the handset, or press or HEADSET.
Telephone operation Telephone basic operation Auto-redial Use this feature to automatically redial a number up to ten times. The telephone uses the prime line to redial numbers if you have set the prime line (page 20). 1. Press the desired line when necessary. 2. Press AUTO REDIAL to enter the redial list and display the most recently called number. 3. While the screen displays the desired number, press /REPEAT or /SKIP to choose Auto redial, then press MENU/SELECT. 4.
Telephone operation Options while on calls Call waiting If you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are in the middle of a call. • Press FLASH to put your current call on hold and take the new call. • Press FLASH at any time to switch back and forth between calls.
Telephone operation Options while on calls Mute Use this feature during a telephone conversation to silence the microphone. You can hear the caller, but the caller cannot hear you. To mute a call: • Press MUTE. When mute is on, the MUTE light flashes; the screen also displays MUTE. To take a call off mute: • Press MUTE again and resume speaking. NOTE: Transferring the call, changing lines or putting a call on hold also cancels the mute function.
Telephone operation Options while on calls Hold Use this feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press and release HOLD. The LINE 1-LINE 4 indicator for the line on hold flashes slowly. After the call has been on hold for more than three minutes, a beep sounds every 30 seconds. (To turn off the reminder beep, see Hold reminder on page 38).
Telephone operation Options while on calls Call privacy To ensure call privacy, this telephone allows only one set at a time to use a line. You can also block all system handsets from joining a phone conversation (see page 49 for instructions for joining calls). To enable call privacy: • During the call, press MENU/SELECT to select Call Privacy. Press or to choose On, then press MENU/SELECT. Any other extensions are dropped and no extensions can join the call.
Telephone operation Options while on calls Chain dialing While you are on a call, you can initiate a dialing sequence from the numbers in the directory. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory. To access the directory while on a call: or to scroll to the 1. During the call, press DIRECTORY, then press desired entry. 2. Press MENU/SELECT to dial the desired entry.
Telephone operation Options while on calls Join a call in progress Use this feature to join in an ongoing call on any line that does not have call privacy set (see Call privacy on page 47 for more information). The screen displays Conf. when the line is in use. • Press and hold the desired LINE 1-LINE 4 on the console to join in the call, which becomes a three-way conference (page 49).
Telephone operation Options while on calls To drop an intercom: • Press LINE 1-LINE 4 to activate the external call. The intercom call drops automatically. To end a conference call: • Place the handset on the console to hang up or press call does not terminate until all extensions hang up. SPEAKER. The NOTES: 1. If an internal party hangs up, the ongoing call becomes a two-way conversation. 2. You cannot make any conference calls if all four telephone lines are in use. 3.
Telephone operation Intercom You can use the intercom feature for conversations between the system and an accessory device, or between two accessory devices. When the system is on one or more external calls, accessory devices can make intercom calls with each other. If you have a cordless headset, it can only receive intercom calls. Each individual phone in the telephone system MUST be assigned a unique extension number for the intercom feature to work.
Telephone operation Call transfer You can transfer a call to any other system telephone. Once you transfer a call, it can be answered by any system telephone, not just at the extension you called. Blind transfer While on a call, you can transfer a call directly without notifying the desired extension: 1. Press TRANSFER on the console while on a call: 2. Press the one-touch key for the desired extension, refer to To dial a onetouch entry on page 32.
Telephone operation Call transfer using intercom Transfer a call and speak to the receiving party You can transfer a call and speak to the receiving party before completing the transfer while on a call: 1. Press INTERCOM on the console while on a call: 2. Press MENU/SELECT to choose Intercom. 3. Press the desired one touch location, refer to To dial a one-touch entry on page 32. -ORor to scroll to a desired extension, then press MENU/SELECT. Press 4. The current line is put on hold.
Telephone operation Voice page You can directly broadcast messages to the speakerphone of any extension. The extension you called can respond by pressing the INTERCOM to begin a two-way communication. Any registered cordless handset/deskset can make PTT calls with each other or with the console. Up to five pairs of PTT calls can be maintained at a time. Page a single device Press INTERCOM on the console while on a call: or to scroll to Page, then press MENU/SELECT.
Directory About the directory Use the directory to store names and phone numbers. Directory entries are not shared with other extensions. Each extension has its own directory. Capacity The directory of this console can store up to 50 entries, with a maximum of 15 alphanumeric characters (including spaces) for names and 30 digits for telephone numbers. A convenient search feature can help you quickly find and dial numbers (page 57). If there are already 50 entries, the screen shows Memory is full.
Create a new directory entry Use the following steps to store a name and number in the directory. 1. When the console is idle, press DIRECTORY. 2. Press MENU/SELECT to add an entry. 3. Use the dialing keys to enter the name. • Press DELETE to delete a character. • Press and hold DELETE to delete all characters. • Press /REPEAT or /SKIP to move the cursor to the left or right. 4. Press MENU/SELECT to save. Use the dialing keys to enter the number. • Press DELETE to delete a digit.
Directory Search directory Search by name Follow the steps below to search for directory entries on the console. 1. When the console is idle, press MENU/SELECT twice to select Directory. -ORPress DIRECTORY on the console. 2. Press or to browse through the directory. 3. When a name appears, press the dial pad keys (2-9) to start a name search.
Directory Dial, delete or edit entries You can dial, delete or edit a directory entry (name and number) when it is shown on the console screen. You can use the directory review (page 56) or search (page 58) to show an entry. Display dial When a number is displayed on the screen, you can dial the number by lifting SPEAKER or LINE 1-LINE 4 for the desired line. the corded handset, pressing Delete an entry 1. When a directory entry appears, press DELETE . 2.
Caller ID About the caller ID This telephone supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time of calls. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. Caller ID information might not be available for every incoming call. Callers may intentionally block their names and/or telephone numbers.
Caller ID Caller ID information How the caller ID information (call log) works The telephone stores caller ID information for the last 200 incoming calls in the console. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls. Each extension has independent caller ID information. Deleting the caller ID information on any one extension does not affect the caller ID information on other extensions.
Caller ID Caller ID operation Memory match If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory. NOTE: The number you see on your caller ID is in the format from the telephone service provider.
Caller ID Caller ID operation View dialing options Although the incoming call history entries have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial the seven digits only, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the call history.
Caller ID Caller ID operation Save a call history entry to the directory 1. When in the call history, press or to browse the desired number to save. or to choose Copy to DIR. 2. Press MENU/SELECT, then press 3. Press MENU/SELECT. Use the dialing keys to edit the name. • Press DELETE to delete a character. • Press and hold DELETE to delete all characters. • Press /REPEAT or /SKIP to move the cursor to the left or right. 4. Press MENU/SELECT to save. Use the dialing keys to edit the number.
Caller ID Reasons for missing caller ID information Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message Reason PRIVATE NAME The caller prefers not to show the name. PRIVATE NUMBER The caller prefers not to show the phone number. PRIVATE CALLER The caller prefers not to show the phone number and name. UNKNOWN NAME Your telephone service provider cannot determine the caller’s name.
Answering system Auto attendant setup (for answering system) You can set up the auto attendant to answer outside calls, provide callers with a company directory, automatically forward calls to a specified extension, and enable callers to record voice messages when there is no answer. You can use a default announcement or record up to five announcements of your own. For details on how to use the auto attendant feature, see the Auto attendant operation on page 75 of this user’s manual.
Answering system Auto attendant setup (for answering system) Auto attendant delay Use this feature to choose how long this phone rings before the auto attendant picks up a call. One cycle lasts about six seconds. 1. 2. 3. 4. When the console is idle, press ANS SYS. or to scroll to Auto Attendant then press MENU/SELECT. Press or to scroll to Auto ATT Delay then press MENU/SELECT. Press Press or to choose the desired time (6 seconds to 30 seconds). 5. Press MENU/SELECT. There is a confirmation tone.
Answering system Auto attendant setup (for answering system) To set the start and end time of announcement: 1. 2. 3. 4. When the console is idle, press ANS SYS. or to scroll to Auto Attendant then press MENU/SELECT. Press or to scroll to Announcement then press MENU/SELECT. Press or to choose Day OGM 1, Day OGM 2, Day OGM 3 or Press Night OGM, then press MENU/SELECT. or to scroll to Start/End Time then press MENU/SELECT. 5. Press or to scroll to the item you want to edit, and press the dial 6.
Answering system Auto attendant setup (for answering system) Delete all central mailbox messages Use this feature to delete all messages stored in the central mailbox. 1. 2. 3. 4. When the console is idle, press ANS SYS. or to scroll to Auto Attendant then press MENU/SELECT. Press or to scroll to Delete all msgs then press MENU/SELECT. Press The screen displays Delete all messages? Press MENU/SELECT to confirm. There is a confirmation tone. To exit without making changes, press CANCEL.
Answering system Private mailbox setup You can set your main console as a private mailbox in the telephone system. The private mailbox can answer a call when you turn off the auto attendant feature, the auto attendant is busy or run out of recording memory, or you set a shorter private mailbox delay than the auto attendant delay. Private mailbox on/off You can turn the private mailbox on or off. 1. 2. 3. 4. 5. When the console is idle, press ANS SYS. or to scroll to Private Mailbox then press MENU/SELECT.
Answering system Private mailbox setup To play the announcement: 1. 2. 3. 4. 5. When the console is idle, press ANS SYS. Press or to scroll to Private Mailbox then press MENU/SELECT. or to scroll to Announcement then press MENU/SELECT. Press or to scroll to Play then press MENU/SELECT. Press The screen displays Play OGM and the time elapsed.
Answering system Private mailbox setup Call intercept Choose whether private incoming messages can be intercepted by other extension phones. If call intercept is on when a caller leaves a message, someone on another extension phone sharing the same line can answer the call by pressing the corresponding line key. 1. 2. 3. 4. 5. When the console is idle, press ANS SYS. or to scroll to Private Mailbox then press MENU/SELECT. Press or to scroll to Call intercept then press MENU/SELECT.
Answering system Answering system setup Remote access code Use this code to select a three-digit number to allow remote access of private mailbox from another telephone. You can change the code to any number from 000-999. This code is 111 by default. 1. 2. 3. 4. When the console is idle, press ANS SYS. or to scroll to Ans Sys Setup then press MENU/SELECT. Press or to scroll to Remote Code then press MENU/SELECT. Press The screen displays Set Remote Code.
Answering system Answering system setup Message Length Use this feature to set the maximum length of recorded messages. You can select the maximum length for the messages callers can record. If you choose Greeting only, the caller hears the selected announcement but is not able to record a message. If you choose 1 minute, 2 minutes or 3 minutes, the caller can record a message up to on one minute, two minutes or three minutes.
Answering system About the auto attendant You telephone system has two mailboxes, namely the central mailbox and private mailbox. If the auto attendant feature is off but the private mailbox is on, callers can leaves messages in the private mailbox like an ordinary answering system. If the auto attendant feature is on, it can store three kinds of messages, private messages, central messages or system extension messages.
Answering system Auto attendant operation Using the auto attendant When auto attendant is on, it automatically picks up a ringing line after the pickup delay time you programmed (see Auto attendant delay on page 66), and plays the appropriate auto attendant announcement. You can choose from the following options. A. Enter an extension number after the auto attendant announcement is played. The system plays the default announcement ”Calling that extension, Please wait.
Answering system Auto attendant operation Auto attendant flow chart Incoming call AA answers and plays outgoing announcement Caller dials 9 AA records central message Caller dials extension number Caller enters remote access code AA calls extension Answering system remote access Person answers call? Yes No Caller enters another extension or records a message 76 Normal call No caller input Call ends
Answering system Answering system operation New message indication The displays on the console when there are new messages in the central mailbox. The displays on the console when there are new messages and memos in the private mailbox. The MESSAGE WAITING indictor on the Condole flashes when there are messages in either the central or private mailbox. Message playback From the console, you can play the messages in both the central and private mailboxes.
Answering system Remote access Use this feature to reach your answering system remotely by dialing your telephone number from any touch-tone telephone. To remotely reach the answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the system answers, enter the three-digit remote access code (111 is the default code; see Remote access code on page 72 to change it).
Answering system Remote access 6 7 Press to play current auto attendant directory announcement • Press 9 and wait for the beep before speaking. • Press 8 to stop recording and listen to the playback of the new announcement. Press to play current answering system announcement. • Press 9 and wait for the beep before speaking. • Press 8 to stop recording and listen to the playback of the new announcement. 8 Press to end the call. 9 Press to start recording a memo • Press 8 to stop recording.
Appendix Maintenance Taking care of your telephone • • • • Your telephone base contains sophisticated electronic parts, so you must treat it with care. Avoid rough treatment. Place the corded handset down gently. Save the original packing materials to protect your telephone base if you ever need to ship it. Avoid water • You can damage your telephone base if it gets wet. Do not use the corded handset in the rain, or handle it with wet hands.
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.
Appendix Important safety information Especially about cordless telephones • Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted. • Power adapter: The power adapter is intended to be correctly oriented in a vertical or floor mount position.
Appendix FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC part 15 This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268. 1.
Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com or call 1 (800) 222-3111. In Canada, call 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT’s controls and features may save you a service call.
Appendix Technical specifications RF frequency band 1921.536MHz - 1928.448MHz Channels 5 Operating temperature 32°F - 122°F 0°C - 50°C Telephone base voltage 5.
Remote access wallet card Use the wallet card below to help you remember commands to control your answering system from any touch-tone telephone. Cut along dotted line. Call your telephone number, then enter your four-digit access code (preset to 0000). Action Remote command 1 3 4 4 (twice) Fold here. Play all messages ............................................................. Delete the message......................................................... Repeat the message............................
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