® User’s Guide D ra ft AT&T SB35031 Deskset © 2013 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Syn248® is a registered trademark of Advanced American Telephones. Issue 1.
Syn248 SB35031 Deskset User’s Guide CONTENTS Preface .............................................................................................................. 6 Additional Documentation ................................................................................................................................. 6 Topic Navigation ..................................................................................................................................................... 7 Text Conventions ..
Syn248 SB35031 Deskset User’s Guide Call Forward–No Answer................................................................................................................................. 33 About the Auto Attendant .............................................................................................................................. 33 Caller Options ......................................................................................................................................
Syn248 SB35031 Deskset User’s Guide Paging..............................................................................................................82 Sending a Page..................................................................................................................................................... 83 Deskset Settings ...........................................................................................84 ra ft Deskset Menu ........................................................
Syn248 SB35031 Deskset User’s Guide D ra ft Glossary .......................................................................................................
Syn248 SB35031 Deskset User’s Guide Back to Contents PREFACE ra ft This User’s Guide provides instructions for using your Syn248 SB35031 telephone with firmware version 1.3.0 or newer, and its optional accessories. See page 101 for instructions on checking the firmware version on the Deskset. Although the Quick Start Guides also include information on using the devices, this guide has information on setting up the devices and more complete information on feature usage.
Syn248 SB35031 Deskset User’s Guide Back to Contents Topic Navigation This Syn248 SB35031 Deskset User’s Guide features easy navigation between topics and the ability to return to your original topic. Text in blue indicates a link to another page in the document. indicates a hyperlink to an external web site. Bold text in blue You can also click the arrows at the bottom of the page to move around this document. Go back to the last page viewed. Go to the previous page. Go to the next page.
Syn248 SB35031 Deskset User’s Guide Back to Contents CHAPTER 1 ra ft OVERVIEW The Syn248® Business Phone System from AT&T is for businesses that need up to 100 extensions. This system is scalable from 1 to 39 outside lines, so as your business grows, your phone system can too. The Syn248 Business Phone System provides simplicity without sacrifice — it's simple to install, manage, and use, without sacrificing any of the features you need and expect from a business telephone system.
Syn248 SB35031 Deskset User’s Guide Back to Contents Syn248 System Overview Your Deskset is part of the Syn248 System. Syn248 differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, Syn248 uses a distributed control system over a Local Area Network (LAN). Figure 1 illustrates a sample system. ra ft blue lines = telephone red lines = Ethernet orange lines = audio Figure 1.
Syn248 SB35031 Deskset User’s Guide Back to Contents Deskset Description The key external features of the Deskset are shown in Figure 2 and described in Table 2. 8 12:30PM Thu Feb 25 2010 Mary Williams Graham Bell 305-555-0134 0:02 9-1-800-222-3111 0:13 503-555-0194 5:32 7 1 ABC Account... Quick Dial Answer Ignore 6 FwdVM 2 ra ft 5 3 4 Figure 2. Deskset External Features Table 2 Deskset External Features D 1.
Syn248 SB35031 Deskset User’s Guide Back to Contents Deskset Hard Keys The hard keys include the standard telephone dial-pad keys and the function keys shown in Figure 3 and defined in Table 3. . 14 1 13 2 12 11 3 9 10 4 5 6 7 8 ra ft Figure 3. Deskset Function Keys Table 3 Deskset Function Keys Accesses the Deskset menu. 2. DIRECTORY Accesses the Directory. 3. CALL LOG Accesses the incoming call log. 4. MESSAGES Accesses your voice messages. 5. HELP Displays the Help menu. D 1.
Syn248 SB35031 Deskset User’s Guide Back to Contents Deskset Idle Screen Figure 4 identifies the basic elements of the Idle screen. Table 4 describes the call functions displayed on the Idle Screen. The Idle screen appears when the system is first turned on and when there is no call activity. The display is backlit when you are using it, but the backlight turns off 30 seconds after the most recent button press.
Syn248 SB35031 Deskset User’s Guide Back to Contents Each phone line connected to your system corresponds to a Line key on the Deskset as shown in Figure 2 on page 10. The Syn248 system can have up to 8 lines connected. The system administrator can configure your Deskset with up to four lines on which you can make and receive external calls. One key is reserved for “Intercom” calls to other Syn248 Deskset extensions. Other Desksets in the system share these lines and display the line status.
Syn248 SB35031 Deskset User’s Guide Back to Contents Deskset Soft Keys The Deskset provides soft keys as illustrated in Figure 5. The soft key labels change according to the current task. For example, if you are holding a call, the key labels displayed are different from those displayed if you are making a call. See “Appendix A: Deskset Soft Keys” on page 133 for an alphabetical list of the labels that appear above the soft keys. Table 5 describes the Deskset Idle screen soft keys, as shown in Figure 5.
Syn248 SB35031 Deskset User’s Guide Back to Contents Deskset Status Indicators Status indicators appear in the upper right-hand corner of the Deskset display, as shown in Figure 6. 12:30PM Thu Feb 25 2010 DND ON Quick Dial HoldList Page DND ExtList Figure 6. Example of DND On Status messages include: ra ft DND ON Do Not Disturb is on. INT ON Intercom Call Forward All is on. ANS ON Intercom Auto Answer is on. See “Intercom Auto Answering” on page 32. VM Full Voicemail memory is full.
Syn248 SB35031 Deskset User’s Guide Back to Contents Call Indicators The Line keys, as shown in Figure 7, allow you to manage your calls. The Deskset presents call status information next to the Line keys at the side of the display. When there is an incoming call, the Line key LED flashes. Icons on the screen identify the status of each call. When there are several lines active, press Line keys to access calls. The soft keys change accordingly.
Syn248 SB35031 Deskset User’s Guide Back to Contents Call Status Icons Table 6 shows and describes the call status icons. Table 6 Status Icon Status Available Incoming Call Indicates an available line (if the system administrator has not named your lines). Indicates an incoming call when there are no other calls. Intercom Ringing Indicates an available Intercom line for internal calls. Indicates an incoming call.
Syn248 SB35031 Deskset User’s Guide Back to Contents Deskset Dial-Pad Entry Use the dial-pad keys to enter letters and numbers into a text field. Keys 2, 3, 4, 5, 6, and 8 have three assigned letters, while keys 7 and 9 have four assigned letters, as shown in Figure 8. GHI 1 ABC 2 DEF 3 4 JKL 5 MNO 6 7 TUV 8 WXYZ 9 PQRS * OPER 0 # ra ft Figure 8. Dial Pad Pressing 1 once enters a space; pressing it twice enters a 1.
Syn248 SB35031 Deskset User’s Guide Back to Contents Using the Speakerphone When the speakerphone is active, the (SPEAKER) key is lit. To use the speakerphone: 1. To make a call, press 2. To end a call, press . The key lights up and you hear a dial tone. Begin dialing. . The key light goes out. During an active call, if you are using the corded handset or any corded or cordless headset, pressing switches audio to the speakerphone.
Syn248 SB35031 Deskset User’s Guide Back to Contents CHAPTER 2 ra ft OUTGOING CALLS The Deskset provides several methods for making a call. You can also use an optional cordless headset to complete a call that you dialed on the Deskset. If you are in Idle mode or have calls on hold, you can predial a phone number and then go off hook to call the number. You can make a call at any time by choosing an off-hook method, then dialing a number. This is referred to as live dialing.
Syn248 SB35031 Deskset User’s Guide Back to Contents Active Call Screen The active call screen, as shown in Figure 9, appears while you are on a call. 12:30PM Thu Feb 25 2010 Graham Bell 232-555-0176 2:51 Quick Dial Transfer Conf Flash More 1/2 Figure 9. Active Call Screen Table 8. Description Key Description ra ft Key Active Call Screen Description Transfer Flash HoldList Conf Begins a conference call.
Syn248 SB35031 Deskset User’s Guide Back to Contents Predialing Predial is only available when the Deskset is idle or when all calls are on hold. In Predial mode, there is no dial tone. You can only predial one phone number at a time. To begin Predial, press a dial-pad key. To make a Predial call: 1. Enter an extension number or phone number (for example: 232-555-0176) using the dial pad. The predial screen appears.
Syn248 SB35031 Deskset User’s Guide Back to Contents Live Dialing You can make a call by going off hook, then dialing a phone number. To dial a live number: 1. 2. Do one of the following to go off hook (to hear the dial tone) from Idle mode: Lift the corded handset. Press SPEAKER or HEADSET. Press an available Line key. Enter the extension number or phone number you want to dial, as shown below.
Syn248 SB35031 Deskset User’s Guide Back to Contents Making a Call from a List To make a call from a list: 1. Access the desired list entry. For example, press DIRECTORY. The Directory screen appears. See “Accessing Items in Lists” on page 43. Directory 13/48 Graham Bell 232-555-0176 Heather Phillips Ian Stevens John Lee John Smith Karl Anders Personal 732-555-7318 604-555-0184 503-555-0194 249 204 Quick Dial Use or to scroll or use dial pad for quick search.
Syn248 SB35031 Deskset User’s Guide Back to Contents Making an Intercom Call To make an internal (extension-to-extension) call, you must press the INTERCOM key as shown in Figure 7 on page 16. By default, key 5 is the Intercom key, but your system administrator can configure additional Intercom keys to give you more Intercom lines. By default, your Deskset uses an outside line any time you go off hook by lifting the handset, pressing SPEAKER, or by some other method.
Syn248 SB35031 Deskset User’s Guide Back to Contents Making Calls with the Optional DECT Cordless Headset If you have an optional AT&T DECT Cordless Headset registered to your Deskset, then you can make calls with the headset. Use the Deskset dial pad to dial the number. To make a call with the Cordless Headset: 1. Remove the headset from its charger and press the headset ON/OFF button. The headset is active when you hear a dial tone. 2. Dial the extension or phone number on the Deskset. 3.
Syn248 SB35031 Deskset User’s Guide Back to Contents CHAPTER 3 ra ft INCOMING CALLS When a call comes in, the Deskset rings and the incoming call information appears as shown in Figure 10 on page 28. The screen displays the caller’s name and number (if available). If there is more than one incoming call, they are displayed on the screen. You can answer or ignore each call. You can also answer calls with the optional DECT Cordless Headset.
Syn248 SB35031 Deskset User’s Guide Back to Contents Incoming Call Screen The incoming call and active call screens are shown in Figure 10. . Press Answer INCOMING CALL 12:30PM Thu Feb 25 2010 Graham Bell 232-555-0176 2:51 Graham Bell 232-555-0176 Quick Dial Lift receiver, or press Answer, SPEAKER, HEADSET, or key next to Answer Ignore Transfer Incoming Call Conf Flash Active Call ra ft Figure 10. Incoming Call and Active Call . Table 9.
Syn248 SB35031 Deskset User’s Guide Back to Contents Incoming Call Indication When there is an incoming call, the Deskset rings. See “Sounds” on page 87. Do Not Disturb automatically silences the ringer. See “Using Do Not Disturb (DND)” on page 104. If someone at another Deskset answers an outside call, your Deskset returns to Idle mode. D ra ft If your company has caller ID, the incoming call screen displays caller information.
Syn248 SB35031 Deskset User’s Guide Back to Contents Answering a Call To answer a call: Lift the corded handset. Press Answer to answer using the Preferred Audio Mode. See “Preferred Audio” on page 89. Press SPEAKER to use the speakerphone. Press HEADSET to use a cordless or corded headset. See “Call Management Using a Headset” on page 42. For multiple incoming calls, press Answer or press the corresponding Line key to answer each call.
Syn248 SB35031 Deskset User’s Guide Back to Contents Ignoring a Call You can ignore an incoming call by pressing Ignore to silence the ringer. The silenced ringer icon appears, as shown in Figure 11. If you are on an active or held call, after the ignored call has been forwarded, the highlight moves back to whatever call you were on before the incoming call. 12:30PM Thu Feb 25 2010 Graham Bell 232-555-0176 3:34 Angela Martin 732-555-7318 0:05 Quick Dial Transfer Conf Figure 11.
Syn248 SB35031 Deskset User’s Guide Back to Contents Intercom Auto Answering You can set your Deskset to answer Intercom calls automatically, without your having to touch the phone to answer. See “Intercom Auto Answer” on page 92. When you enable Auto Answer, ANS ON appears at the top of the Deskset screen. ANS ON does not appear if DND ON is active, because Auto Answer is disabled when Do Not Disturb is on. Intercom Auto Answering applies only to direct Deskset-to-Deskset calls.
Syn248 SB35031 Deskset User’s Guide Back to Contents Call Forward–No Answer Call Forward–No Answer is a setting that redirects incoming calls. The Syn248 system has two types of Call Forward–No Answer settings. Phone Line Call Forward–No Answer can only be set by the system administrator. This setting determines the destination for unanswered calls on each line. After a call is forwarded, the call cannot be answered at the Deskset.
Syn248 SB35031 Deskset User’s Guide Back to Contents CHAPTER 4 ra ft CALL MANAGEMENT This chapter describes the call management features of the Deskset. The Deskset enables you to put calls on hold, transfer calls, and create conference calls. “Putting a Call on Hold” on page 36 “Transferring a Call” on page 37 “Making a Conference Call” on page 39 D “Call Management” on page 35 Call Management “Call Management Using a Headset” on page 42.
Syn248 SB35031 Deskset User’s Guide Back to Contents Call Management The Deskset call management functions begin with the Active Call screen shown in Figure 12. . 12:30PM Thu Feb 25 2010 Graham Bell 232-555-0176 2:51 Quick Dial Transfer Conf Flash More 1/2 Figure 12. Active Call Screen Key Active Call Screen Description Description Key Transfer Begins transfer of a call. Flash External calls only — Simulates a hook flash, which signals your telephone service provider to activate a feature.
Syn248 SB35031 Deskset User’s Guide Back to Contents Putting a Call on Hold All Desksets that share assigned lines can view held calls and take calls off hold. To hold calls and manage held calls: 1. When you are on an active call, press HOLD. The Held Call icon appears and the Line key LED flashes slowly. 12:30PM Thu Feb 25 2010 Graham Bell 232-555-0176 2:51 Quick Dial 2. Call Management Page On other Desksets that are assigned that line, the Line key LED flashes slowly.
Syn248 SB35031 Deskset User’s Guide Back to Contents Transferring a Call You can transfer an active call to: an internal extension an external number, if this function has been enabled by your system administrator another extension‘s voicemail, Group Mailbox, or your Personal mailbox an Auto Attendant. To transfer a call: 1. Press Transfer from the Active Call screen. The call is automatically put on hold and the Transfer Setup screen appears.
Syn248 SB35031 Deskset User’s Guide 3. Press AutoAtt to select an Auto Attendant to which to transfer the call When the new call is established, you are ready to transfer the first call. You can: speak to the person to whom you are transferring the call and announce the transfer. cancel the Transfer Setup screen on the first call by pressing CANCEL. The call remains on hold. To complete the transfer, press Xfer? . A Call Transferred screen appears for two seconds.
Syn248 SB35031 Deskset User’s Guide Back to Contents Making a Conference Call You can set up a conference call with yourself and two telephone numbers (either internal, external, or with both). To make a conference call: 1. Press Conf from an active call screen. The call is put on hold and the conference setup screen appears. 12:30PM Thu Feb 25 2010 Graham Bell 232-555-0176 12:30PM Thu Feb 25 2010 2:51 232-555-0176 Waiting to Join Press Conf Quick Dial Conf Flash More 1/2 Active Call 2.
Syn248 SB35031 Deskset User’s Guide Back to Contents If you hang up while on the conference, the conference ends. If you make or answer another call, the conference continues without you. You can rejoin by pressing a corresponding Line key. Putting a Conference on Hold To put a conference on hold: 1. Press HOLD. The other callers can continue communicating with each other. The held conference icon indicates a held conference.
Syn248 SB35031 Deskset User’s Guide Back to Contents 12:30PM Thu Feb 25 2010 232-555-0176 Conference Call 200 Conference Call Quick Dial Drop Page D ra ft EndConf Call Management 41
Syn248 SB35031 Deskset User’s Guide Back to Contents Call Management Using a Headset You can use a corded or cordless headset with the Deskset. A corded headset can be plugged into the Headset jack on the back of the Deskset. The cordless headset must provide its own wireless radio in a base unit that is plugged into the Headset jack. If the headset is a compatible AT&T DECT cordless headset, it can be registered to the Deskset and no other connections to the Deskset are required.
Syn248 SB35031 Deskset User’s Guide Back to Contents CHAPTER 5 ra ft ACCESSING ITEMS IN LISTS The Deskset has lists of phone numbers that are used for making calls and for call management. Some of the lists, like Voicemail, are explained elsewhere in this guide. In this chapter, you learn how to access an individual item in a list. All instructions start from the Idle screen.
Syn248 SB35031 Deskset User’s Guide Back to Contents About the Extension List You can access the Extension list illustrated in Figure 13 from Idle, Live Dialing, Transfer, and Conference Setup modes. Extensions First and last name (if available) 203 205 211 202 225 204 212 Use or to scroll or use dial pad for quick search.
Syn248 SB35031 Deskset User’s Guide Back to Contents Accessing the Extension List You can access the Extension list as part of the Directory when the phone is idle. See “Using the Directory” on page 54. When you go off-hook on an Intercom line, you can access the Extension list using the ExtList soft key that appears. To access the Extension list: 1. From the Idle screen, press ExtList . OR When off hook on an Intercom line, press ExtList . The Extensions list appears.
Syn248 SB35031 Deskset User’s Guide Back to Contents Accessing the Quick-Dial List The quick-dial list provides up to six entries for frequently called numbers. To access and dial quick-dial numbers: 1. Press the button to the right of . 12:30PM Thu Feb 25 2010 Quick Dial HoldList Page DND ExtList ra ft Quick-dial labels appear. 12:30PM Thu Feb 25 2010 Kate Enrico Doug Titan Press key next to name to call the quick dial number. D Edit List 2.
Syn248 SB35031 Deskset User’s Guide Back to Contents Editing Quick Dial Entries After you access a quick-dial entry, you can add and edit quick-dial entries using the Deskset or the WebUI. To edit entries using the WebUI, see “Quick-Dial Keys” on page 111. To edit quick dial from the Deskset: 1. Press the key to the right of to display the quick-dial list. 2. Press Edit List to add or edit a quick-dial entry. The quick-dial edit screen appears.
Syn248 SB35031 Deskset User’s Guide Back to Contents About the Redial List The last 20 phone numbers that you dialed are recorded in the Redial list, as shown in Figure 14. Name and number displayed (if available) Redial 1/12 Mary Williams 9-1-888-722-7702 Wanda Peters Unknown Caller 9-1-533-555-0124 Charlie Johnson 9-1-788-555-0139 8:55a May 23 8:23a May 22 May 22 May 20 May 20 Delete Call Time and date of highlighted call entry Quick Dial To call, press SELECT or Call.
Syn248 SB35031 Deskset User’s Guide Back to Contents Accessing the Redial List To access a Redial entry: 1. Press 2. Press 3. Press: (REDIAL) to display the Redial list, as shown in Figure 14. or until you highlight the desired entry. Call to redial the number. More 1/2 , then Details to display details about the highlighted entry.
Syn248 SB35031 Deskset User’s Guide Back to Contents Deleting Redial Entries You can delete a single Redial entry from the Redial list or all Redial entries. Ensure the entry you wish to delete is highlighted. To delete a single entry: 1. Press (REDIAL) to access the Redial list. 2. Press 3. Press Delete . 4. Press CANCEL to exit the Redial list. or until you highlight the desired entry. To delete all Redial entries: Press (REDIAL) to access the Redial list. 2.
Syn248 SB35031 Deskset User’s Guide Back to Contents Searching the Directory or Extension Lists Use the dial pad to view the first entry that starts with any letter. To search for a list entry on the Deskset: 1. Select a list to search, such as the Directory. Directory 1/48 ABC Accountants 503-555-0194 Amy Lee Angela Martin Charlie Johnson David Carter Davis Caterer Personal 203 732-555-7318 888-883-2445 443-555-0625 317-555-0129 Use or to scroll or use dial pad for quick search.
Syn248 SB35031 Deskset User’s Guide Back to Contents Accessing the Held Calls List When you or any other Deskset user puts an external call on hold, the call is displayed in the Held Calls list. From the Held Calls list, you can view and retrieve any held call in the system. Your Deskset Line key LEDs also show which lines have held calls on them, but only for the lines assigned to that Deskset. All Desksets in the system may not have the same lines assigned to them.
Syn248 SB35031 Deskset User’s Guide Back to Contents CHAPTER 6 ra ft DIRECTORY The Syn248 system provides three Directory lists. By default, the system displays entries from all three lists when you press (DIRECTORY). See “Viewing Directory Entries” on page 55 to learn how you can limit this display to one of the three lists. System — This public directory is created and maintained by the system administrator. You can view and sort this directory, but you cannot modify it.
Syn248 SB35031 Deskset User’s Guide Back to Contents Using the Directory Access the Directory by pressing Figure 15. (DIRECTORY) to display the screen shown in Directory Full name and number displayed in highlight bar 1/48 ABC Accountants 503-555-0194 Amy Lee Angela Martin Charlie Johnson David Carter Davis Caterer Personal 203 732-555-7318 888-883-2445 443-555-0625 317-555-0129 Use or to scroll or use dial pad for quick search.
Syn248 SB35031 Deskset User’s Guide Back to Contents Viewing Directory Entries You can view all Directory entries in one list, or you can view only the Personal list, System list, or Extension list. Within a list, you can press a dial-pad key to see the first name that starts with the first letter on that key. If there is no match, the set displays the next entry in the alphabetical list. To view and call Directory entries: 1. Press (DIRECTORY). The Directory list appears.
Syn248 SB35031 Deskset User’s Guide Back to Contents To change Directory settings: 1. From the Directory list, press More 1/3 to display the second set of Directory soft keys. Directory 1/48 ABC Accountants 503-555-0194 Amy Lee Angela Martin Charlie Johnson David Carter Davis Caterer Personal 203 732-555-7318 888-883-2445 443-555-0625 317-555-0129 Use or to scroll or use dial pad for quick search. Edit If the Directory is empty, 2.
Syn248 SB35031 Deskset User’s Guide Back to Contents Creating a New Personal List Entry You can add up to 50 personal entries to the Directory. These personal entries are only visible at your extension. To create a new Personal list entry: 1. (DIRECTORY) to display the Directory.
Syn248 SB35031 Deskset User’s Guide Back to Contents Editing a Personal List Entry You can edit any Personal list entry while viewing the Directory. To edit a Personal list entry: (DIRECTORY) to display the Directory. 1. Press 2. Press 3. Press More 1/3 and or to highlight a Personal entry. Edit . The Personal Entry edit screen appears. Personal Entry First Name: Graham Bell Last Name: Phone #: 2325550176 Quick Dial ra ft Use dial pad to enter letters.
Syn248 SB35031 Deskset User’s Guide Back to Contents Storing Directory Entries from the Call Log or Redial List To store a Call Log or Redial entry into your Personal list: 1. Press 2. Press 3. Press (CALL LOG) or (REDIAL) to access either list. or until you highlight the desired entry. Store to store the entry in your Personal list. (Press More 1/3 to display on the Call Log screen.) The Personal Entry screen appears.
Syn248 SB35031 Deskset User’s Guide Back to Contents Deleting a Personal List Entry You can delete any one of your personal list entries while viewing the Directory. To delete a Personal list entry: (DIRECTORY) to display the Directory. 1. Press 2. Press 3. Press More 1/3 to display the Delete soft key. 4. Press Delete . The confirmation screen appears. or to highlight the entry to be deleted.
Syn248 SB35031 Deskset User’s Guide Back to Contents Sorting Directory Entries The Directory entries are sorted by first or last names. When you use the dial pad to search, the system searches for the names in the sort order. To sort Directory entries: (DIRECTORY) to display the Directory. 1. Press 2. To sort the entries by last name, press LastNme . D ra ft To sort the entries by first name, press FirstNme .
Syn248 SB35031 Deskset User’s Guide Back to Contents CHAPTER 7 ra ft VOICEMAIL Your Deskset records and saves incoming voice messages. The NEW MESSAGE LED, shown in Figure 16 on page 63, lights up when there is at least one new message. Each message can be up to 2 minutes long. Your Deskset mailbox has 30 minutes of recording time and can hold up to 100 messages.
Syn248 SB35031 Deskset User’s Guide Back to Contents Voicemail Overview When there is at least one new message, the NEW MESSAGE LED lights up, as shown in Figure 16. MESSAGE WAITING LED Figure 16. Message Waiting LED To access your messages, see “Accessing Your Messages” on page 67. Messages appear in a list as shown in Figure 17. Pressing or highlights messages in the list. Pressing or displays options for dialing the number.
Syn248 SB35031 Deskset User’s Guide Table 13. Key Back to Contents Messages List Soft Key Description Description Key Description Play Plays message. Call Dials the selected entry. More Moves to the next set of soft keys. If this key appears, there are more than eight soft keys available. More 1/3 indicates that you are on page one of three. Initiates Message Forward function. DelAll Deletes all messages. FwdMsg PlayAll Plays all messages.
Syn248 SB35031 Deskset User’s Guide Back to Contents Selecting Your Voicemail Greeting You can have three different greetings for your voicemail. You can then choose the one that is currently appropriate. You can record a Primary Greeting to use most of the time and an Alternate Greeting for when you are out of the office. The Pre-Set Greeting, “Please leave a message after the tone,” is used when no other greeting is recorded. To select the current greeting: 1.
Syn248 SB35031 Deskset User’s Guide Back to Contents Recording a Greeting You can record a greeting up to 60 seconds long. The procedure for recording a Primary or Alternate Greeting is the same. To record either a Primary or Alternate greeting: 1. Press MENU, then 2, and then 1 to display the Message Greetings menu. 2. Press either 2 (Primary) or 3 (Alternate) to select the greeting. If you wish to record the greeting on the corded handset, lift the handset. 3.
Syn248 SB35031 Deskset User’s Guide Back to Contents Accessing Your Messages You can access just your new messages by pressing SELECT on the Idle screen. A list of your new messages appears. You can also access all messages (old and new) by pressing MESSAGES. A list of all messages appears. You can play either a single message or all of your voicemail messages. To access your voicemail: 1. From the Idle screen, press MESSAGES. If necessary, use the dial pad to enter your user password and press SELECT.
Syn248 SB35031 Deskset User’s Guide Back to Contents To play new messages: 1. On the Idle screen, press SELECT. The New Messages list appears. New Messages 1/2 Graham Bell 232-555-0176 Private Press for next or message. Play 2. Press ! 10:17a Feb 25 8:05a ! Quick Dial for previous Call DelMsg More 1/3 or to highlight the desired message, then press Play . OR Press More 1/3 , then press PlayAll . All messages begin to play, starting with the oldest.
Syn248 SB35031 Deskset User’s Guide Back to Contents To play old and new messages: 1. Press MESSAGES to view the entire Messages list. The list is sorted with the newest messages at the top of the list. 2. To play a specific message only, press then press Play . or to highlight the desired message, OR To play all messages, press More 1/3 and then press PlayAll . The Message Playback screen appears.
Syn248 SB35031 Deskset User’s Guide Back to Contents Deleting Messages You can delete a single message or all messages from the Messages list. You can also delete a single message during message playback as described in “Accessing Your Messages” on page 67. To delete a single message or all messages: 1. Open the Messages list, as described in “Accessing Your Messages” on page 67. 2. Press 3. Press DelMsg to delete the message. or to highlight the desired message.
Syn248 SB35031 Deskset User’s Guide Back to Contents New Message Status Indications (! Icons) You can add a new message indication (! icon) or delete all new indications from the Messages list. Messages appear with an exclamation point to indicate that the message has not been played. To clear and restore new message indications: 1. Open the Messages list, as described in “Accessing Your Messages” on page 67. The Messages list appears. 2.
Syn248 SB35031 Deskset User’s Guide Back to Contents Accessing Your Voicemail Remotely Remote access allows you to listen to your messages or change the recorded greeting when you are away from your Deskset. Follow the voice prompts and press the appropriate dial-pad keys to navigate through the system. The voice prompts in a menu list are repeated three times with a 5-second pause between. After three times with no action, the voice says “Goodbye” and the remote call is disconnected.
Syn248 SB35031 Deskset User’s Guide Back to Contents To access voicemail remotely – listen to messages: Once you have accessed the system, the main menu plays. From this menu you can listen to old or new messages as illustrated in Figure 18. You have the following options: To listen to new messages, press 1. To listen to old messages, press 2. To change voicemail options, press 8.
Syn248 SB35031 Deskset User’s Guide Back to Contents To access voicemail remotely – voicemail greeting setup: 1. To set up the voicemail greeting, access the system and press 8. As illustrated in the flow diagram in Figure 19, you have the following options: To record a primary greeting, press 1. To record an alternate greeting, press 2. To choose the primary or alternate greeting, press 7. 2. Begin recording after the tone. 3. To end the recording, press 5. 4.
Syn248 SB35031 Deskset User’s Guide Back to Contents CHAPTER 8 ra ft CALL LOG The Call Log provides available name and number information for the last 50 calls received. The newest entries replace the oldest. “Reviewing the Call Log List” on page 78 “Storing Call Log Entries” on page 80 “Deleting Call Log Entries” on page 81. D “Using the Call Log” on page 76 You can view the Call Log shown in Figure 20 on page 76 by pressing CALL LOG.
Syn248 SB35031 Deskset User’s Guide Back to Contents Using the Call Log The Call Log soft keys, as shown in Figure 20 and described in Table 14, are available whenever the Call Log has at least one entry.
Syn248 SB35031 Deskset User’s Guide Back to Contents To access the Call Log list: 1. From the Idle screen, press CALL LOG. The Call Log list appears with the most recent entry at the top. To view details for a Call Log entry, press More 1/3 , then More 2/3 , then Details . The Call Log details screen appears. Call Log 1/48 Graham Bell NEW 232-555-0176 3:23PM Wed, Feb. 24, 2010 Msg Length - 1:34 Press or for dialing options.
Syn248 SB35031 Deskset User’s Guide Back to Contents Reviewing the Call Log List To review the Call Log list: 1. Press CALL LOG to display the Call Log. Call Log 1/7 Graham Bell 305-555-0176 Mary Williams Unknown Caller 503-555-0194 555-0134 443-555-0625 Press or PlayMsg Press Call More 1/3 or to highlight the desired Call Log entry. to dial the highlighted number in the Call Log. Press Call Log entries may not be in the proper format for dialing.
Syn248 SB35031 Deskset User’s Guide Back to Contents Listening to Voicemail From the Call Log If the caller left a voice message, you can play the message from the Call Log list or from Call Log Details. To play a voice message from the Call Log: 1. Press CALL LOG to display the Call Log.
Syn248 SB35031 Deskset User’s Guide Back to Contents Storing Call Log Entries To store a Call Log entry into your Personal list: 1. From the desired Call Log entry, press More 1/3 to view the 2. Press Store appears. Store soft key. to store the entry in your Personal list. The Personal Entry screen Personal Entry First Name: Graham Bell Last Name: Phone #: 2325550176 Use dial pad to enter letters. Save Quick Dial Backspc ra ft The caller information fills in the First Name and Number fields.
Syn248 SB35031 Deskset User’s Guide Back to Contents Deleting Call Log Entries You can delete a single Call Log entry, or all Call Log entries. To delete a single Call Log entry: 1. From a highlighted Call Log entry, press Delete . The entry is removed from the list and the next entry is highlighted. 2. Press CANCEL to exit the Call Log. You can delete all entries only when viewing the Call Log list from Idle mode. To delete all Call Log entries: 1.
Syn248 SB35031 Deskset User’s Guide Back to Contents CHAPTER 9 ra ft PAGING Paging allows you to broadcast what you say to more than one extension. If your system administrator has set up paging zones, you can page all extensions or a zone. D If your Syn248 system includes an optional overhead paging (OHP) system, you may be able to page through loudspeakers. The OHP system is included when you select All Extensions on the Paging Zones menu.
Syn248 SB35031 Deskset User’s Guide Back to Contents Sending a Page You can start sending a page from the Paging Zones menu. If your system administrator has set up paging zones, you can page all extensions or a zone. To send a page: 1. Press Page . If you are on a call, press More 1/2 to view the Page soft key. The Paging Zones screen appears. Paging Zones 1. All Extensions 2. Accounts 3. 4. 5. Use or to scroll then press SELECT or press digit. Quick Dial ra ft Start 2.
Syn248 SB35031 Deskset User’s Guide Back to Contents CHAPTER 10 ra ft DESKSET SETTINGS You or your system administrator can customize your Deskset using the following menus and features: “Deskset Settings” on page 86 “User Settings” on page 90 “Setting and Changing Your Password” on page 99 D “Deskset Menu” on page 85 Deskset Settings “Deskset Information” on page 101 “Auto-Attendant Settings” on page 102 “Using Do Not Disturb (DND)” on page 104.
Syn248 SB35031 Deskset User’s Guide Back to Contents Deskset Menu You can use the Deskset menus to set up many Deskset features. Access the menu by pressing MENU, and then select options by highlighting an item and pressing SELECT, or by pressing the dial-pad key with that option number. To access the Deskset setup menus: Press (MENU). The Deskset Menu appears. Menu 1. Deskset Settings 2. User Settings 3. Admin Settings 4. Deskset Information 5.
Syn248 SB35031 Deskset User’s Guide Back to Contents Deskset Settings Use the Deskset Settings menu, as shown in Figure 21, to access the three functions and the related submenus listed in Table 15. To display the Deskset Settings menu, press (MENU) then 1. Deskset Settings 1. Display 2. Sounds 3. Preferred Audio Mode Use or to scroll then press SELECT or press 1-3. Quick Dial Figure 21. Deskset Settings Menu Deskset Settings Menu Structure ra ft Table 15. Function 1. Display See page...
Syn248 SB35031 Deskset User’s Guide Back to Contents Display Use the Display menu to adjust your Deskset LCD contrast and backlight. To access the Display menu: 1. Press (MENU), then 1, and then 1. The Display menu appears. Display 1. Contrast 5 2. Backlight [Hi] Use Use or or to move highlight. to cycle through options. Quick Dial Save Press 1 to set the desired Contrast level. ra ft 2. Press 3. Press 2 to set the desired Backlight level. Press 4. or to adjust the level from 1 to 9.
Syn248 SB35031 Deskset User’s Guide 3. Back to Contents Press 2 on the dial pad to choose Ringtones. Press or to select one of nine ringtones. The default is 1. Ringtone samples play when selected. 4. Press 3 on the dial pad to choose Key beeps. Press 5. or to select On or Off. The default is On. Press 4 on the dial pad to choose Call Waiting Tone. Press or to select On or Off. The default is On. The call waiting tone alerts you to an incoming call if you are already on a call.
Syn248 SB35031 Deskset User’s Guide Back to Contents Preferred Audio When you press a Line key or Answer , the call is answered in the Preferred Audio mode. You can set the audio preferences to Headset or Speakerphone by using the Preferred Audio menu. Lifting the corded handset takes first priority in all instances. To access the Preferred Audio menu: 1. Press (MENU), then 1, and then 3. The Preferred Audio menu appears. Preferred Audio 1. Speakerphone [Set] 2.
Syn248 SB35031 Deskset User’s Guide Back to Contents User Settings Use the User Settings menu to modify the settings shown in Figure 22 and listed in Table 16. User Settings 1. Greetings (Pre-Set) 2. Intercom Auto Answer 3. Voicemail Memory 4. Name Recording 5. Cordless Headset Use or to scroll then press SELECT or press 1-6. Quick Dial Figure 22. User Settings Menu Table 16. Deskset Menu – User Settings See page... ra ft Setting 65 2. Intercom Auto Answer 92 3. Voicemail Memory 93 4.
Syn248 SB35031 Deskset User’s Guide Back to Contents To display the User Settings menu: (MENU) and then 2. The User Settings menu appears. 1. Press 2. If you have set a user password, the User Password screen appears before the User Settings menu appears. User Password Enter user password: Use dial pad to enter user password. Press SELECT when done. Quick Dial Backspc Cancel Enter your password and press SELECT. To correct errors, use the Backspc key.
Syn248 SB35031 Deskset User’s Guide Back to Contents Intercom Auto Answer You can set the Deskset to automatically answer Intercom calls after a delay that you specify. Without touching the Deskset, you can speak to and be heard by people who call you. For example, employees in warehouses or shops may use this feature for quick conversations without having to interrupt what they are doing. DND takes priority over Auto Answer.
Syn248 SB35031 Deskset User’s Guide Back to Contents Voicemail Memory Your voice messages are stored on your Deskset. You can check the amount of available memory. To access the Voicemail Memory screen: 1. Press (MENU), then 2, and then 3. The Voicemail Memory status screen appears. Voicemail Memory There are 26 of 30 minutes still available for messages. For more memory, delete Voicemail messages. Press Exit when done.
Syn248 SB35031 Deskset User’s Guide Back to Contents Name Recording Your name recording should identify yourself to callers. If callers access the Company Directory when unanswered calls are directed to the Auto Attendant, they hear this recording upon entering your name. To create a useful recording for incoming callers, you should say your name slowly, clearly, and at a reasonable volume. Your system administrator may also recommend that you state both your name and extension number.
Syn248 SB35031 Deskset User’s Guide Back to Contents Play/Rec Name Personal Name Duration: 5s Max allowed: 10s Quick Dial Record Play Exit 5. Press Play to review the recorded name. 6. Press Exit . The Name Recording menu appears. To delete a personal name: From the Name Recording menu, press 2 to delete the personal name. A confirmation screen appears. ra ft 1. Name Recording Are you sure you want to delete your recorded name? Press Yes to delete or No to cancel.
Syn248 SB35031 Deskset User’s Guide Back to Contents Registering an Optional Cordless Headset You can register only one AT&T DECT Cordless Headset to a Deskset. When a Deskset has cordless accessories, they are all part of the same extension, and only one device can be used at a time. To register the Cordless Headset: 1. Press (MENU), then 2, and then 5. The Cordless Headset Registration menu appears. The headset must be in the charger, otherwise registration cannot proceed.
Syn248 SB35031 Deskset User’s Guide Back to Contents Deregistering a Cordless Headset You must deregister cordless accessories before you can register them to different Desksets. If you remove a Deskset from the system, first deregister any cordless accessories. To deregister a cordless accessory: 1. Press (MENU), then 2, and then 5. The Cordless Headset Registration menu appears. Cordless Headset Registration Cordless Headset is currently Registered Press DeReg to deregister the Cordless Headset.
Syn248 SB35031 Deskset User’s Guide Back to Contents Cordless Accessory Registration and Deregistration Time-Out If the cordless device is registered to another Deskset or telephone, it must be deregistered first. See “Deregistering a Cordless Headset” on page 97. For security reasons, the registration process on both Deskset and cordless accessory terminates after the time-out period of two minutes if registration is not successful.
Syn248 SB35031 Deskset User’s Guide Back to Contents Setting and Changing Your Password Use the Password menu to set, change, or clear your password. This setting can also be controlled on the WebUI. Once the password has been cleared, password entry is no longer necessary for User Settings, voicemail and the WebUI. To set, change or clear your password: 1. Press (MENU), then 2, and then 6. The Password menu appears. Password 1. Set/Change User Password 2.
Syn248 SB35031 Deskset User’s Guide Back to Contents Admin Settings The Admin Settings are determined by your system administrator. Only someone with access to the system administrator’s password can change the Admin Settings. To display the Admin Settings menu: 1. Press (MENU), then 3. You then must enter the admin password before you can view the Admin Settings menu. Menu 1. Deskset Settings 2. User Settings 3. Admin Settings 4. Deskset Information 5.
Syn248 SB35031 Deskset User’s Guide Back to Contents Deskset Information Use the Deskset Information screen, shown in Figure 23, to find the Deskset's IP Address, which you will need to access the WebUI. The other Deskset information may be used by your system administrator or the installer. Deskset Information Deskset Information Model No: SB35031 Status: IP Address: MAC Address: Serial No: Synchronized* 192.168.0.10 00:11:A0:11:EA:4D GG20013043 Boot Ver: 2.7.1 P Firmware Ver: 1.3.0 Use done.
Syn248 SB35031 Deskset User’s Guide Back to Contents Auto-Attendant Settings If your system administrator has set your extension as an Auto Attendant manager, you can use the Deskset to manage one or more Auto Attendants. To manage the Auto Attendant Settings: 1. Press (MENU) to display the Menu with a fifth item, Auto Attendant Settings. Menu 1. Deskset Settings 2. User Settings 3. Admin Settings 4. Deskset Information 5. Auto Attendant Settings Use or to scroll then press SELECT or press 1-5.
Syn248 SB35031 Deskset User’s Guide Back to Contents OFF: Turns the Auto Attendant off. Incoming calls are forwarded to the destination that the system administrator has set. Manual: Immediately forwards incoming calls to the Auto Attendant menu that the system administrator has set. No weekly schedule applies. For these settings to come into effect, the system administrator must set the Call Forward–No Answer destination as the Auto Attendant.
Syn248 SB35031 Deskset User’s Guide Back to Contents Using Do Not Disturb (DND) Do Not Disturb (DND) silences incoming ringing and paging. However, when DND is on, you can still answer incoming calls. The incoming call screen appears and the Line key LED flashes. To enable or disable Do Not Disturb: 1. From the Idle screen, press DND . DND ON appears in the top right of the Idle screen.
Syn248 SB35031 Deskset User’s Guide Back to Contents CHAPTER 11 ra ft WEB INTERFACE Use an Internet browser to access the Web User Interface (WebUI) that resides on your Deskset. See “Accessing the Web User Interface (WebUI)” on page 106. After you log in to the WebUI, you can configure the following features: “Basic Settings” on page 108 “Personal Directory” on page 109 “Quick-Dial Keys” on page 111. D You can also view the Deskset Help from the WebUI. See “Help” on page 112.
Syn248 SB35031 Deskset User’s Guide Back to Contents Accessing the Web User Interface (WebUI) To access the WebUI: 1. Ensure that your computer is connected to the same network as the Syn248 system. In most cases, your computer will already be connected to the network through the PC port on the back of a Deskset. 2. On the Deskset, press 3. On the Deskset Information screen, find the IP Address. (MENU) then 4 to display Deskset Information.
Syn248 SB35031 Deskset User’s Guide Back to Contents Error Handling If you type an invalid value into one of the WebUI fields and click , the page is not saved. The WebUI displays an error message at the top of the page. The field with the incorrect value is highlighted in yellow, as shown in Figure 24. You can view a more detailed error description by resting your mouse pointer on the highlighted field. . Error Message ra ft Invalid Entry D Figure 24.
Syn248 SB35031 Deskset User’s Guide Back to Contents Basic Settings The remaining procedures in this chapter assume that you are already logged in to the WebUI. See “Accessing the Web User Interface (WebUI)” on page 106. ra ft After logging in, the Basic Settings page appears as shown in Figure 25. Your Extension Name, which the system administrator enters, is displayed on internal calls. Figure 25. Extension Basic Settings To modify the Basic Settings: 1.
Syn248 SB35031 Deskset User’s Guide Back to Contents Personal Directory To allow easy dialing, you can create a Personal Directory that is only available from your extension. You can also view and edit Personal Directory entries using the Deskset. See “Directory” on page 53. To add an entry to the Personal Directory: In the navigation menu at left, click Personal Directory. The Directory List page appears. 2. Click ra ft 1. D . The Add Personal Directory List Entry page appears. Web Interface 3.
Syn248 SB35031 Deskset User’s Guide Back to Contents To edit Personal Directory entries: In the navigation menu at left, click Personal Directory. The Directory List page appears. 2. Click [Edit] next to the entry to be edited. The Edit Personal Directory List Entry page appears. D ra ft 1. 3. Complete the form with the desired information. 4. Click to accept your changes or to reject the changes. To sort and delete Personal Directory entries: Web Interface 1.
Syn248 SB35031 Deskset User’s Guide Back to Contents Quick-Dial Keys To add or edit quick-dial entries: In the navigation menu at left, click Quick Dial Keys. The Quick Dial Keys page appears. 2. Enter names and telephone numbers or extensions in the Name and Number columns. ra ft 1. To edit or delete an entry, type over the entry. To save the entries, click , or to reject the changes, click 4. Press the key to the right of the have been added or edited. D 3. Web Interface 111 .
Syn248 SB35031 Deskset User’s Guide Back to Contents Help To access WebUI Help: 1. In the navigation menu at left, click Help. A PDF Help file opens. To view a topic, click the link for that topic. The page for that topic appears. D ra ft 2.
Syn248 SB35031 Deskset User’s Guide Back to Contents CHAPTER 12 ra ft TROUBLESHOOTING If you have difficulty operating your Deskset and accessories, try the following suggestions in this section: “Display Messages” on page 116 “Calls Generally” on page 118 “Incoming Calls” on page 121 D “Common Troubleshooting Procedures” on page 114 “Outgoing Calls” on page 123 “Voicemail” on page 124 “Other Deskset Features” on page 126 “WebUI” on page 127 “PC/Deskset Interaction” on
Syn248 SB35031 Deskset User’s Guide Back to Contents Common Troubleshooting Procedures Follow these procedures to resolve common issues. Resolving General Functional Issues To resolve a blank screen or device that does not work at all: Ensure the AC plug is plugged into an electrical outlet not powered by a wall switch. Verify that the AC power outlet has power. Try plugging in some other AC device. If nothing works, contact an electrician or use another power outlet.
Syn248 SB35031 Deskset User’s Guide Back to Contents To resolve problems with a cordless device: For features or audio problems, make sure that the Deskset associated with the cordless device does not share the problem. If it does, look in Deskset Troubleshooting. See “Other Deskset Features” on page 126. 1. Verify that the device battery has power. When removed from the charger, the Cordless Headset emits a dial tone or three beeps when you press ON/OFF.
Syn248 SB35031 Deskset User’s Guide Back to Contents Display Messages The screen is blank or the Deskset menu does not work. Probable Cause Corrective Action There may be no power or the Deskset may need to be reset. See “To resolve a blank screen or device that does not work at all:” on page 114. Reset the Deskset to factory defaults. Disconnect the LAN cable and insert a pen or paper clip into the reset hole and press for more than five seconds. The screen displays Joining Site...
Syn248 SB35031 Deskset User’s Guide Back to Contents Probable Cause Corrective Action The same Deskset extension number already exists. Disconnect the network cable and reset the Deskset to factory defaults. Insert a pen or paper clip into the reset hole and press for more than five seconds. Reconnect the Deskset. The device software version is different than the rest of the system. Ask your system administrator to update all devices to the current software version.
Syn248 SB35031 Deskset User’s Guide Back to Contents Calls Generally Calls are dropped. Corrective Action Restoring Deskset settings or updating software while that extension is in use will cause all calls to be dropped. Your system administrator should avoid updating software or restoring Deskset settings when you are likely to be using the phone. The network is down.
Syn248 SB35031 Deskset User’s Guide Back to Contents You hear static, sudden silences, gaps in speech, or garbled speech. Probable Cause Corrective Action You may be experiencing network problems. Your LAN administrator should ensure the following minimum guidelines are met: A switched network topology is recommended (using standard 10/100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s). The office network infrastructure should use Cat.-5 wiring.
Syn248 SB35031 Deskset User’s Guide Back to Contents You are unable to transfer a call to an outside phone number. Probable Cause Corrective Action Transferring to an outside phone number has been disabled for your extension, or no lines are available. Check that your system administrator has enabled transferring to an outside phone number. All phone lines may be in use. If so, try again later. Unanswered Intercom calls are not automatically forwarded to an outside phone number.
Syn248 SB35031 Deskset User’s Guide Back to Contents Incoming Calls Your Deskset does not receive incoming calls. Probable Cause Corrective Action Incoming call notifications have been suppressed or delayed, or incoming calls are redirected by the Deskset, or incoming calls are not directed to the Deskset. Verify that Do Not Disturb is off. Make sure that DND ON is not in the top right corner of the Deskset display. Turn this feature off by using the Deskset Idle screen soft keys.
Syn248 SB35031 Deskset User’s Guide Back to Contents Caller ID is not working. The display shows Phone# and a digit for the name, and the same digit for the phone number. Corrective Action Your organization does not subscribe to caller ID service or you have DSL phone lines without filters installed. Caller ID is a subscription service. You must subscribe to this service from your local telephone service provider for this feature to work on your phone.
Syn248 SB35031 Deskset User’s Guide Back to Contents Outgoing Calls No dial tone. Probable Cause Corrective Action Handset cord is plugged into the wrong jack. Ensure the handset cord is plugged into the handset jack on the side of the Deskset. Do not connect the handset cord to the corded headset jack on the back of the Deskset. When you dial an outside number, you reach an extension instead.
Syn248 SB35031 Deskset User’s Guide Back to Contents Voicemail Voicemail is not received at the extension you called. Probable Cause Corrective Action The extension’s voicemail memory is full. Delete messages. Extension is unplugged. Plug in the extension. Your Deskset does not receive voicemail. Corrective Action Calls are not being directed to voicemail. Ask the system administrator to check the Phone Line Call Forward–No Answer settings or the Intercom Call Forward–No Answer settings.
Syn248 SB35031 Deskset User’s Guide Back to Contents The system does not respond to remote voicemail commands. Probable Cause Corrective Action The system cannot detect Dual-Tone Multi-Frequency (DTMF) tones, which are the signals sent when the caller presses dial-pad keys. Confirm you have entered star, star (**) before entering your remote access code (user password). If you have no password, press star, star (**), then pound (#). Confirm you are calling from a touch-tone phone.
Syn248 SB35031 Deskset User’s Guide Back to Contents Other Deskset Features Other Desksets do not appear in the extension list. Probable Cause Corrective Action The Deskset is not connected to the same subnet as the other Desksets. Verify that the first two sections of the IP address (the portion before the second “dot”) match the IP addresses of the other Desksets or that the subnets are set up to communicate with each other. Press (MENU) –> 4 at a Deskset to find the IP address.
Syn248 SB35031 Deskset User’s Guide Back to Contents WebUI Unable to access the WebUI Log-in page from my computer. Corrective Action The computer is not connected to the same subnet (network) as the Deskset, and the subnets are not set up to communicate. Verify the IP address. You must correctly enter the IP address of your Deskset into your Internet browser’s address bar. At the Deskset, press (MENU) –> 4 to see the IP address displayed in the third line of the information.
Syn248 SB35031 Deskset User’s Guide Back to Contents PC/Deskset Interaction Internet connection or access to the local network on your computer does not work after installing the Deskset. Probable Cause Corrective Action The network cables are not installed correctly. Check that the network cable from the computer is plugged into the Deskset port labeled .A second network cable should be plugged into the port on the Deskset marked with the other end plugged into your LAN.
Syn248 SB35031 Deskset User’s Guide Back to Contents Cordless Headset The headset is not responding. Probable Cause Corrective Action The headset has lost connection to the Deskset. 1. Disconnect the cordless headset battery. 2. Wait three minutes. 3. Install the battery again and place the cordless headset into the charger. 4. Wait for the ON/OFF light on the headset to display a blue light, indicating that the headset was able to reestablish its connection with the Deskset.
Syn248 SB35031 Deskset User’s Guide Back to Contents The headset registration is not working. Probable Cause Corrective Action The headset and the Deskset are not communicating with each other. Confirm that you have placed the headset in the charger before you press Register on the Deskset. If registration does not start, try lifting the headset out of the charger for a few seconds before placing it back. Poor audio quality. Speech is cutting out.
Syn248 SB35031 Deskset User’s Guide Back to Contents No dial tone. Probable Cause Corrective Action Headset cannot communicate with Deskset. Verify that the Deskset can make external calls. For more information, see “Outgoing Calls” on page 123 You may be out of range of the Deskset; move closer. At the Deskset, confirm that your headset is registered to the Deskset. See “Registering an Optional Cordless Headset” on page 96. Batteries do not hold a charge.
Syn248 SB35031 Deskset User’s Guide Back to Contents A buzzing sound on my cordless headset. Probable Cause Corrective Action Noise interference. Move the headset at least 12 inches (30 cm) away from the Deskset. Other electronic products can cause interference with your cordless headset. Try using your headset as far away from these types of electronic devices as possible: television sets, microwaves, or other cordless telephones. Unable to deregister headset.
Syn248 SB35031 Deskset User’s Guide Back to Contents APPENDIXES Appendix A: Deskset Soft Keys ra ft The Syn248 Deskset features keys below the LCD screen. The bottom of the LCD displays the appropriate label for each key as the function of the key changes. Table 17 provides an alphabetical list of the labels that appear above the Deskset soft keys. Table 17. Function Deskset Soft Key Functions Description Function Deregisters cordless headset in registration menu. Answers an incoming call.
Syn248 SB35031 Deskset User’s Guide Table 17. Function Back to Contents Deskset Soft Key Functions (Continued) Description Function Switches between first and last name sort in the Directory and Extension lists. Initiates a hook flash. Displays the Calls On Hold list. Silences ringer during incoming call and either goes back to previous screen or goes to next incoming call. Description Cancels proposed action. Initiates a page. Pauses message playback or inserts a two-second pause in a digit string.
Syn248 SB35031 Deskset User’s Guide Back to Contents Appendix B: Technical Specifications Table 18 lists the technical specifications for the SB35031 Deskset. Table 18. Technical Specifications Feature Specification Frequency Control Crystal controlled PLL synthesizer Transmit Frequency 1921.536–1928.448 MHz Nominal Effective Range Maximum power allowed by FCC (Federal Communications Commission) and IC (Industry Canada).
Syn248 SB35031 Deskset User’s Guide Back to Contents Appendix C: Maintenance Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship it. Avoid Water Your unit can be damaged if it gets wet. Do not use the equipment outdoors in the rain or handle it with wet hands. Do not install the equipment near a sink, bathtub, or shower.
Syn248 SB35031 Deskset User’s Guide Back to Contents Appendix D: Important Safety Instructions This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury, including the following: Read and understand all instructions.
Syn248 SB35031 Deskset User’s Guide Back to Contents Appendix E: GPL License Information Portions of the software associated with this product are open source, and fall within the scope of the GNU General Public License (GPL). Accordingly, those portions of code are available to the public, consistent with the requirements of the GPL, in either source code format or object code format, depending upon the nature of the code at issue.
Syn248 SB35031 Deskset User’s Guide Back to Contents GLOSSARY This glossary provides definitions that apply to the Syn248 telephone system. active call: An established telephone call that is not on hold. analog phone: A non-Syn248 telephone that plugs directly into a normal telephone wall plug or into the Syn248 Gateway BYPASS port. Auto Answer: You can set the Deskset to automatically answer Intercom calls after a delay that you specify.
Syn248 SB35031 Deskset User’s Guide Back to Contents Ethernet: A type of computer networking technology that connects devices via Local Area Networks (LANs). Extension list: A list of names and extension numbers for the Syn248 system telephones. extension number: The three-digit number representing each Deskset. factory default: The original product settings. flash memory: Reprogrammable system storage used for storing software upgrades.
Syn248 SB35031 Deskset User’s Guide Back to Contents off hook: Indicates that you are on a phone call, have lifted the corded handset, or have pressed the (SPEAKER) or (HEADSET) keys to answer a call or to prepare to make a call. You are off hook from the moment that you hear a dial tone to when you hang up a call. on hook: Indicates that no Deskset is active.
Syn248 - Safety Information i4_(SB35031).
Syn248 - Safety Information i4_(SB35031).fm Page 2 Friday, August 2, 2013 10:10 AM Important Product Information This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire or electric shock. Safety Information READ AND UNDERSTAND ALL INSTRUCTIONS IN THE USER’S GUIDE. Observe all markings on the product. AVOID USING A TELEPHONE DURING A THUNDERSTORM.
Syn248 - Safety Information i4_(SB35031).fm Page 3 Friday, August 2, 2013 10:10 AM IF THIS PRODUCT HAS A THREE-PRONG (GROUNDING) PLUG OR A POLARIZED PLUG with one wide prong, it may not fit in non-polarized outlets. Do not defeat the purpose of these plugs. If they do not fit in your outlet, the outlet should be replaced by an electrician. The SB35010 Analog Gateway grounding terminal must be connected to reliable earth ground using a separate ground wire before connecting the telecommunication lines.
Syn248 - Safety Information i4_(SB35031).fm Page 4 Friday, August 2, 2013 10:10 AM Especially About Corded Telephones ELECTRICAL POWER: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged or if the electrical power is interrupted. POWER ADAPTER: The power adapter is intended to be correctly oriented in a vertical or floor mount position.
Syn248 - Safety Information i4_(SB35031).fm Page 5 Friday, August 2, 2013 10:10 AM FCC, ACTA and IC Information If this equipment was approved for connection to the telephone network prior to July 23, 2001, it complies with Part 68 of the Federal Communications Commission (FCC) rules.
Syn248 - Safety Information i4_(SB35031).fm Page 6 Friday, August 2, 2013 10:10 AM 2. Connection and use with the nationwide telephone network The plug and jack used to connect this equipment to the premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord with modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant.
Syn248 - Safety Information i4_(SB35031).fm Page 7 Friday, August 2, 2013 10:10 AM 4. Rights of the telephone company If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible.
Syn248 - Safety Information i4_(SB35031).fm Page 8 Friday, August 2, 2013 10:10 AM b. This feature is provided only as a convenience, and the manufacturer assumes no responsibility for customer reliance upon the memory feature. c. Testing the emergency telephone numbers you have stored is not recommended. However, if you do make a call to an emergency number: You must remain on the line and briefly explain the reason for the call before hanging up.
Syn248 - Safety Information i4_(SB35031).fm Page 9 Friday, August 2, 2013 10:10 AM Part 15 of FCC Rules Some telephone equipment generates, uses and can radiate radio frequency energy and, if not installed and used properly, may cause interference to radio and television reception. The SB35010 Analog Gateway has been tested and found to meet the standards for a Class B digital device, as specified in Part 15 of the FCC rules.
Syn248 - Safety Information i4_(SB35031).fm Page 10 Friday, August 2, 2013 10:10 AM The SB35020 Deskset, SB35025 Deskset, and SB35031 Deskset have been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Syn248 - Safety Information i4_(SB35031).fm Page 11 Friday, August 2, 2013 10:10 AM Industry Canada Operation in Canada is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this telephone.
Syn248 - Safety Information i4_(SB35031).fm Page 12 Friday, August 2, 2013 10:10 AM Limited Warranty The AT&T brand is used under license. For customer service, repair, replacement, or warranty service, and all questions about this product, contact the person who installed your system. If your installer is unavailable, visit our website at www.telephones.att.com/smb or call 1 (888) 386-2006. In Canada, call 1 (888) 469-2005. 1.
Syn248 - Safety Information i4_(SB35031).fm Page 13 Friday, August 2, 2013 10:10 AM parts. If the manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished PRODUCT of the same or similar design. The manufacturer will retain the defective parts, modules, or equipment. Repair or replacement of the PRODUCT at the manufacturer’s option is your exclusive remedy. The manufacturer will return the repaired or replacement products to you in working condition.
Syn248 - Safety Information i4_(SB35031).fm Page 14 Friday, August 2, 2013 10:10 AM 4.
Syn248 - Safety Information i4_(SB35031).fm Page 15 Friday, August 2, 2013 10:10 AM 5. How do you get warranty service? To obtain warranty service, contact the person who installed your system. If your installer is unavailable, visit our website at www.telephones.att.com/smb or call 1 (888) 3862006. In Canada, call 1 (888) 469-2005. Before calling for service, please review the user’s guide. A check of the PRODUCT's controls and features may save you a service call.
Syn248 - Safety Information i4_(SB35031).fm Page 16 Friday, August 2, 2013 10:10 AM 6. What must you return with the PRODUCT to get warranty service? You must: 1. Return the entire original package and contents, including the PRODUCT, to the service location along with a description of the malfunction or difficulty; and 2. Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and 3.
Syn248 - Safety Information i4_(SB35031).fm Page 17 Friday, August 2, 2013 10:10 AM Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use), are limited to one year from date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Syn248 - Safety Information i4_(SB35031).
Syn248 - Safety Information i4_(SB35031).
Syn248 - Safety Information i4_(SB35031).fm Page 20 Friday, August 2, 2013 10:10 AM www.telephones.att.com/smb © 2012–2013 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Syn248® is a registered trademark of Advanced American Telephones.
