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Congratulations on your purchase of this VTech product. Before using this product, please read the Important safety information. This user’s manual provides you with the complete installation and setup instructions. For customer service or product information, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.
Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • • • • • • • • • Read and understand all instructions in the user’s manual. Observe all markings on the product. Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.
Important safety information • For PLUGGABLE EQUIPMENT, the socket-outlet shall be installed near the equipment and shall be easily accessible. Caution: • Use only the power adapter provided with this product. To obtain a replacement, visit our website at www.vtechphones.com, or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377. • Use only the supplied rechargeable battery or replacement battery (model BT283342). To order a replacement battery, visit our website at www.vtechphones.
Important safety information Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Go to www.vtechphones.com to register your product for enhanced warranty support and the latest VTech product news. CM18045 4-Line Small Business System Cordless Handset Go to www.vtechphones.com to register your product for enhanced warranty support and the latest VTech product news.
Table of contents Getting started Installation.................................... 1 Telephone operation Telephone operation................... 27 Charger installation....................... 3 Line indicators......................... 27 Battery installation and charging.................................... 4 Making and ending a call......... 27 Wall mount installation (Optional).................................. 6 Using the speakerphone......... 28 On hook dialing (predialing)....
Table of contents Handle an intercom call by the private mailbox.................. 41 Caller history About the caller ID...................... 53 Call transfer................................ 42 Information about caller ID with call waiting....................... 53 Blind transfer........................... 42 Caller ID information................... 54 Transfer a call and speak to the receiving party................... 42 How the caller ID information (call log) works........................
Table of contents Call screening.......................... 67 Call intercept........................... 67 Message playback................... 68 Options during playback.......... 69 Transfer messages.................. 69 Delete all mailbox messages... 70 Record memo.......................... 71 Remote access........................... 72 Appendix Deregister a handset.................. 74 Handset display screen messages................................ 75 Troubleshooting..........................
Getting started Installation This CM18045 handset is an accessary of CM18445 concole. You must purchase the CM18445 console and register this handset to the console before use. Install and set up CM18445 console first before expanding your system with this CM18045 handset. Phone lines DECT Optional 2.5mm corded headset (purchased separately) CM18045 handset (Ext. 1, 2, 3...) CM18445 console (Ext. 0) Install the handset close to a power outlet not controlled by a wall switch.
Getting started Installation Avoid placing the handset too close to: • Communication devices such as television sets, VCRs, or other cordless telephones. • Excessive heat sources. • Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting. • Excessive dust sources such as a workshop or garage. • Excessive moisture. • Extremely low temperature. • Mechanical vibration or shock such as on top of a washing machine or work bench.
Getting started Charger installation The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet. Install the charger as shown below. Plug the power adapter into an electrical outlet not controlled by a wall switch. NOTE: Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at www.vtechphones.
Getting started Battery installation and charging Install the battery as shown on the next page. Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the charger to charge the battery. For best performance, keep the handset in the charger when not in use. The battery is fully charged after 16 hours of continuous charging. See the table on page 99 for battery operating times.
Getting started Battery installation and charging Install the battery as shown below. 1. Plug the battery connector securely into the socket inside the handset battery compartment. Insert the supplied battery with the label THIS SIDE UP facing up as indicated. 2. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place. 3. Charge the handset by placing it face forward in the charger. The charge light is on when charging.
Getting started Wall mount installation (Optional) The charger is ready for tabletop use. If you want to mount the charger on a wall, use two 10mm screws and wall anchors (not provided) to hold the charger in place. The screws and wall anchors are available for purchase in many hardware or consumer electronics retailers. You might need a professional to install the charger. To mount the charger on the wall 1.
Getting started Wall mount installation (Optional) 3. Insert the screws (not provided) into the holes and tighten them until only 1/4 inch of the screws are exposed. 4. Align the holes at the back of the charger with the screws on the wall and slide the charger down until it locks into place.
Getting started Add and register a handset You can add CM18045 handsets to the CM18445 console at any time, each new handset must be registered with the console before use. The handsets are assigned with available extension numbers starting from 1 in ascending 1) Press MENU on Console> order (1 to 9). You can register a maximum of Registration> nine devices to the console. Register Ext. 2) Press # on this extension To register the handset to the CM18445 to register.
Getting started Use a belt clip (Optional) Install the belt clip, if desired. Snap the belt clip into notches on both sides of the handset. To release the belt clip, pull and unlock one flap from its notch first before detaching the whole belt clip from the handset.
Getting started Add a corded headset (Optional) You can use this handset handsfree when you install any industry-standard 2.5mm corded telephone headset (purchased separately). Side view of the handset Plug a 2.5 mm headset into the HEADSET jack on the side of the handset.
Getting started Handset overview Charge light • On when the handset is charging in the charger. Softkeys (2) • Press to select a menu item displayed above the key. LINE 1/LINE 2/LINE 3/LINE 4 • Press to make a call on the desired line. • Press to answer a call. INT • Press to make an intercom call when in idle. REDIAL/PAUSE • Press to view the last 10 numbers dialed. /SPEAKER • Press to turn on the handset speakerphone. Press again to resume normal handset use.
Getting started Handset overview DIR • Press to scroll up while in menus. • Press to show directory entries when the telephone is not in use. -/VOLUME/+ • During a call, press to adjust the listening volume. • Press to adjust the ringer volume when in idle mode. PAGE • Press to begin a one-to-one or one-to-group broadcast. MENU/SELECT • Press to enter the menu. • While in a menu, press to select an item or save an entry or setting. CID • Press to scroll down while in menus.
Getting started Handset overview Menus Answering system menu • Play messages • Mailbox mode • Record memo • Gen MB • Settings • Remaining time • Delete all old Main menu • Directory • Call history • Ringer setting • Handset setup • Speed dial • User support • Handset info • Factory reset Using menus • Press MENU/SELECT to show the main menu; or press the left softkey to show the answering system menu. • Press DIR or CID to scroll through menu items.
Getting started Handset overview The following tables provides you with more details on the main menu and the answering system menu of the handset. Table 1 - Main menu (Press MENU/SELECT in idle screen) Menu Description Reference Directory Review, add or delete directory entries. Pages 48-52 Call history Review, delete call history entries, or copy an entry to directory. Pages 53-59 Ringer setting Set ringer volume and ring tone for Pages 20-21 an incoming call.
Getting started Handset overview Table 2 - Answering system menu (Press left softkey in idle screen) Menu Description Reference Play messages Play messages in the private mailbox. Pages 68-69 Mailbox mode Turn on or off the private mailbox, or set to play an announcement only to caller when no one is available to pick up the call. Page 60 Record memo Record reminders for yourself or others who are using the same telephone system. Page 71 Gen MB Play or delete messages in the general mailbox.
Getting started Handset overview Table 2 - Answering system menu (Press left softkey in idle screen) (Continued) Menu Description Reference Settings Call screening - Set whether (Continued) the handset user hear the caller whenever a voice recording is taking place. Call intercept - Set whether users of other system extensions can intercept and stop a recording in private mailbox and talk to the caller.
Getting started Handset screen icons 1 2 3 4 5 On when any corresponding extensions are in use. Ringer off - On steadily when the ringer volume is set to OFF or the do not disturb function is on. Headset - On steadily when using a corded headset. Battery indicator - Shows the battery status. -Mute Microphone is muted. -Priv On steadily when the call privacy feature is set to On. -Recording call Conf. On steadily when recording a call. On steadily during a conference call.
Getting started Alert tones and lights Handset alert tones One beep The handset is recording an announcement or memo. -ORYou have set the message alert tone on. -ORThere is an incoming call waiting. Hold tone (two beeps) You have set the hold reminder on; a call has been on hold for more than three minutes. Handset indicator lights Charge light • On when the handset is charging in the charger. Large Lighted Display LINE 1/LINE 2/LINE 3/LINE 4 • On when the telephone line is in use.
Telephone settings Telephone setup Menu settings Use this menu to change the handset settings. 1. Press MENU/SELECT when in idle mode (when the handset is not in use) to enter the main menu. 2. Press DIR or CID to scroll to the feature to be changed. The > symbol indicates the selected menu item. 3. Press MENU/SELECT or the Select softkey to select the menu item. 4. Press Back to exit setup without making changes. 5. Press OFF/CANCEL to back to the idle mode.
Telephone settings Telephone setup Ringer volume Use this feature to set the ringer volume to one of six levels or turn the ringer off. When the ringer is off, the icon appears on the handset screen. The handset stores the volume setting for all lines. 1. When the handset is idle, press MENU/SELECT. 2. Press DIR or CID to scroll to Ringer setting, then press MENU/SELECT or Select. 3. Press MENU/SELECT or Select again to select Ringer volume. 4.
Telephone settings Telephone setup Ringer tone Use this feature to choose one of the ten ringer tones. You can choose different ringer tones for different lines so you can easily identify which line is calling. 1. When the handset is idle, press MENU/SELECT. 2. Press DIR or CID to scroll to Ringer setting, then press MENU/SELECT or Select. 3. Press DIR or CID to scroll to Ringer tone, then press MENU/SELECT or Select. 4.
Telephone settings Telephone setup LCD contrast Use this feature to adjust the screen contrast to one of five levels to optimize readability in different lighting conditions. 1. When the handset is idle, press MENU/SELECT. 2. Press DIR or CID to scroll to Handset setup, then press MENU/SELECT or Select. 3. Press MENU/SELECT or Select again to select LCD contrast. 4. Press DIR, CID or -/VOLUME/+ to adjust the screen contrast level (Level 1 - Level 5). 5.
Telephone settings Telephone setup Auto key lock Use this feature to prevent accidental dialing while carrying the handset around. When auto key lock is on, the handset will lock the keypad automatically after 30 seconds in idle mode. 1. When the handset is idle, press MENU/SELECT. 2. Press DIR or CID to scroll to Handset setup, then press MENU/SELECT or Select. 3. Press DIR or CID to scroll to Auto key lock, then press MENU/SELECT or Select. 4. Press DIR or CID to scroll to On or Off. 5.
Telephone settings Telephone setup Primary line Use this feature, also known as automatic line selection, to choose which line is automatically selected each time you make an outside call. If you select Auto, the handset picks up any available line starting from Line 1. 1. When the handset is idle, press MENU/SELECT. 2. Press DIR or CID to scroll to Handset setup, then press MENU/SELECT or Select. 3. Press DIR or CID to scroll to Primary line, then press MENU/SELECT or Select. 4.
Telephone settings Telephone setup Hold reminder When the handset holds an outside call or an intercom call for more than three minutes, it gives you a double beep every 30 seconds. You can set its volume to to one of six levels or turn the reminder off. 1. When the handset is idle, press MENU/SELECT. 2. Press DIR or CID to scroll to Handset setup, then press MENU/SELECT or Select. 3. Press DIR or CID to scroll to Hold reminder, then press MENU/SELECT or Select. 4.
Telephone settings Telephone setup Factory reset Use this feature to reset all settings of this handset to their default settings. 1. When the handset is idle, press MENU/SELECT. 2. Press DIR or CID to scroll to Factory reset, then press MENU/SELECT or Select. 3. The handset displays Are you sure to reset handset?. Press Yes to confirm and then return to the previous menu. To exit without making changes, press OFF/CANCEL or No.
Telephone operation Telephone operation Line indicators Each of the four indicators on LINE 1-LINE 4 indicate the state of the corresponding telephone line. • On when the corresponding line is in use on this handset. • Flashes when there is an incoming call on the corresponding line. Making and ending a call To make a call: 1. Press the desired line key (LINE 1-LINE 4). 2. Wait for a dial tone, then enter the telephone number.
Telephone operation Telephone operation Using the speakerphone During a call, press /SPEAKER to switch between handsfree speakerphone and normal handset use. Press OFF/CANCEL to hang up. Answering a call Press any line key (LINE 1-LINE 4). -ORPress /SPEAKER on the handset to answer using the speakerphone. Temporary ringer silencing When the telephone is ringing, you can temporarily silence the ringer of the handset without disconnecting the call. Press MUTE/DELETE to silence the ringer.
Telephone operation Options while on calls Call waiting If you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are on a call. • Press Flash to put your current call on hold and take the new call. • Press Flash at any time to switch back and forth between calls. Volume control Use this feature to set the listening volume to one of six levels for the handset and speakerphone. While on a call, press -/VOLUME/+ to adjust the listening volume.
Telephone operation Options while on calls Hold Use this feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press Hold. The corresponding line key (LINE 1LINE 4) indicator for the line on hold flashes slowly. After the call has been put on hold for more than three minutes, you hear a double beeps every 30 seconds. (To adjust the volume or turn off the reminder beep, see Hold reminder on page 25).
Telephone operation Options while on calls Call privacy During a call, you can temporarily change the call privacy setting to allow or disallow other extensions to join the call. The original setting is automatically restored after you hang up. To turn call privacy off during a call: 1. During the call, press MENU/SELECT. 2. Press DIR or CID to scroll to Private, then press MENU/SELECT or Select. Other extensions can now join the call by pressing the corresponding line key (LINE 1-LINE 4).
Telephone operation Options while on calls Recording a call Use this feature to record a phone conversation during a call. The recording is treated the same as memos and is marked as a new message in the private mailbox. Listen to recorded conversation the same way as incoming messages or memos (see Message playback on page 68). To record a call: 1. During the call, press MENU/SELECT. 2. Press MENU/SELECT or Select to start recording. 3. The recording starts and the screen shows -Recording call.
Telephone operation Options while on calls Chain dialing While you are on a call, you can initiate a dialing sequence from the numbers in the directory, caller ID history or redial list. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history or redial list To access the directory while on a call: 1. Press DIR, then press DIR or CID to scroll to the desired entry. 2. Press MENU/SELECT to dial the desired number.
Telephone operation Redial The last 10 telephone numbers dialed (up to 32 digits) are stored in your handset. To view and dial the 10 most recently dialed numbers: 1. Press REDIAL/PAUSE to enter the redial list and display the most recently called number. 2. Press DIR or CID to view the last 10 called numbers. 3. Press OFF/CANCEL to exit the redial list. To redial a number: When the desired number displays on the screen, press a desired line key (LINE 1-LINE 4) or /SPEAKER to dial.
Telephone operation Redial To delete a redial number: While the screen displays the desired number, press MUTE/DELETE to delete the number from the redial memory. You hear a confirmation tone.
Telephone operation Conference call The system can support 6-party conference with a maximum of four outside calls and two system extensions (including the initiating party). Establish a conference call There are two ways to establish a conference call. A. Hold an intercom call After establishing an intercom call with another system extension, the initiating party holds the intercom call and invites an external party to join the conference by making an outside call. 1. Press INT.
Telephone operation Conference call B. Hold an outside call or join a call in progress The party who initiates the conference invites another system extension to join the conference by using intercom after establishing the first outside call. Any system extension can join also a call in progress by pressing the line key which is currently in use to set up a conference. 1. Make or answer an outside call. 2. Press another available line key to make another outside call.
Telephone operation Conference call Options during a conference call To talk privately with one external party: 1. Press LINE 1-LINE 4 to talk privately with the person on that line. The intercom call is automatically placed on hold. 2. Press MENU/SELECT, then press DIR or CID to scroll to Conference. Press MENU/SELECT again or Select to resume the conference call. To talk privately with one internal party: 1. Press INT to talk privately with the person on that extension.
Telephone operation Conference call To end a conference call: • Press OFF/CANCEL or return the handset to the charger to hang up. The call will be ended when all parties hang up.
Telephone operation Intercom You can use the intercom feature for conversations between the handset and other system devices. Make an intercom call to an extension 1. Press INT on the handset when it is idle. 2. Press DIR or CID to scroll to a desired extension, then press MENU/SELECT or Select. 3. The handset displays Calling: XX (XX represents the name and extension number of destination device).
Telephone operation Intercom Answer an incoming call during an intercom call If you receive an incoming outside call during an intercom call, there is an alert tone. To answer the call, press the corresponding line key (LINE 1LINE 4). The intercom call is put on hold automatically. NOTE: The intercom call ends when the extension device being put on hold answers an outside call. Hold an intercom call During an intercom call, press Hold.
Telephone operation Call transfer You can transfer a call to any other system telephone. Only the recipient extension can answer the transferred call. Blind transfer While on a call, you can transfer a call directly without notifying the desired extension: 1. During the call, press MENU/SELECT. 2. Press DIR or CID to scroll to Transfer, then press MENU/SELECT or Select. 3. Press DIR or CID to scroll to the desired extension, then press MENU/SELECT or Select. 4. The destination device rings.
Telephone operation Paging You can directly broadcast your voice to the speakerphone of the console, any deskset and handset. The extension you called can respond by pressing the PAGE key to begin a two-way communication. Make a paging call to an extension 1. Press PAGE on the handset when it is idle. 2. Press DIR or CID to scroll to a desired extension, then press MENU/SELECT or Select. The screen displays Paging..., then Press and hold [PAGE] to talk. 3.
Telephone operation Paging Set and edit a group for paging call Use the group setting if you want to broadcast your voice to a group of extensions. When you page a group, only the selected extensions hear your voice. You can create up to three paging groups. 1. Press PAGE on the handset when it is idle. 2. Press DIR or CID to scroll to Group, press MENU/SELECT or Select. 3. Press DIR or CID to scroll to Define groups, press MENU/SELECT or Select. 4.
Telephone operation Paging Make a paging call to multiple extensions 1. Press PAGE on the handset when it is idle. 2. Press DIR or CID to scroll to Group or All, press MENU/SELECT or Select. • If you choose Group, press or to scroll to a desired group of extensions. Then, press MENU/SELECT or Select. The screen displays Paging..., then Press and hold [PAGE] to talk. 3. Press and hold the PAGE key until the handset displays Paging... 4.
Telephone operation Speed dial This handset has 10 speed dial locations where you can store the phone numbers or system extension numbers you wish to dial using fewer keys than usual. You can store up to 32 digits in each location. NOTE: By default, pressing speed dial keys 0 to 9 will make an intercom call to the corresponding registered extension. Assign a speed dial entry Use the following steps to program the speed dial keys. To copy entry from directory or select an extension: 1.
Telephone operation Speed dial 5. Use the dialing keys to enter the number (up to 32 digits). • Press MUTE/DELETE to delete a digit. • Press and hold MUTE/DELETE to delete all digits. • Press DIR or CID to move the cursor to the left or right. • Press Flash to add a flash signal, an F appears. 6. Press MENU/SELECT or Save. The handset displays Enter name. Use the dialing keys to enter the name (up to 24 characters). • Press MUTE/DELETE to delete a character.
Directory About the directory Use the directory to store names and phone numbers. Directory entries are not shared with other extensions. The console and each deskset have their own directories. Capacity The directory of this handset can store up to 100 entries, with a maximum of 24 alphanumeric characters (including spaces) for names and 32 digits for telephone numbers. A convenient search feature can help you quickly find and dial numbers (page 51).
Directory Create directory entries Create a new directory entry Use the following steps to store a name and number in the directory. 1. When the handset is idle, press MENU/SELECT. 2. Press MENU/SELECT or Select to choose Directory. 3. Press DIR or CID to scroll to Add contact, then press MENU/SELECT or Select. 4. The screen displays Enter number. Use the dialing keys to enter the number (up to 32 digits). • Press MUTE/DELETE to delete a digit. • Press and hold MUTE/DELETE to delete all digits.
Directory Create directory entries Review directory entries 1. When the handset is idle, press DIR. The screen displays the first entry in the directory. 2. Press DIR or CID to browse through the directory. Entries appear alphabetical order. 3. Press OFF/CANCEL to return to idle mode. -OR1. When the handset is idle, press MENU/SELECT. 2. Press MENU/SELECT or Select to choose Directory. 3. Press MENU/SELECT or Select to choose Review. The screen displays the first entry in the directory. 4.
Directory Search directory Search by name Follow the steps below to search for directory entries on the handset. 1. When the handset is idle, press DIR. 2. Use the dial pad keys (2-9) to start a name search. • If there is an entry matching the letter you press, the directory shows the first name beginning with that letter. • If there is no entry matching the letter you press, the directory shows the next closest entry or the last entry. 3.
Directory Dial, delete or edit entries You can dial, delete or edit a directory entry (name and number) when it is shown on the handset. You can use the directory review (page 50) or name search (page 51) to show an entry. Display dial When a number is displayed on the screen, you can dial the number by pressing the desired line key (LINE 1-LINE 4) or /SPEAKER. Delete an entry When a directory entry appears, press MUTE/DELETE, then press Yes to confirm. You hear a confirmation tone. Edit an entry 1.
Call history About the caller ID This telephone supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time of calls. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. Caller ID information might not be available for every incoming call. Callers may intentionally block their names and/or telephone numbers.
Call history Caller ID information How the caller ID information (call log) works The telephone stores caller ID information for the last 50 incoming calls in the handset. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls. Each extension has independent caller ID information. Deleting the caller ID information on any one extension does not affect the caller ID information on other extensions.
Call history Caller ID operation Memory match If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory. NOTE: The number you see on your caller ID is in the format from the telephone service provider.
Call history Caller ID operation Review the caller ID information 1. When the handset is idle, press CID. The handset displays XX Missed Calls. 2. Press DIR or CID to review the caller ID information. The caller ID history entries are stored in reverse chronological order, starting with the most recent entry. 3. To exit without making changes, press OFF/CANCEL. -OR1. When the handset is idle, press MENU/SELECT. 2. Press DIR or CID to scroll to Call history, then press MENU/SELECT or Select.
Call history Caller ID operation Dial a call history entry 1. When in the caller ID history, press DIR or CID to browse the number you wish to call. 2. Press the desired line key (LINE 1-LINE 4) or /SPEAKER. Save a caller ID entry to the directory 1. When in the caller ID history, press DIR or CID to browse the desired number to save. 2. Press Add. The screen displays Edit number. Use the dialing keys to edit the number. • Press MUTE/DELETE to delete a digit.
Call history Caller ID operation Delete entries To delete a call history entry: 1. When in the caller ID history, press desired number. 2. Press MUTE/DELETE. DIR or CID to browse the To delete all call history entries: 1. When the handset is idle, press CID. The handset displays XX Missed Calls. 2. Press MUTE/DELETE, and then press Yes to confirm. -OR1. When the handset is idle, press MENU/SELECT. 2. Press DIR or CID to scroll to Call history, then press MENU/SELECT or Select.
Call history Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message Reason Private Number The caller prefers not to show the phone number. Private Caller The caller prefers not to show the phone number and name. Unknown Name Your telephone service provider cannot determine the caller’s name. Unknown Number Your telephone service provider cannot determine the caller’s number.
Answering system Private mailbox setup This handset has a private mailbox that can answer calls and record messages when the auto attendant of the console and the private mailbox of the handset are turned on. When the auto attendant in the console picks up a call, the caller has to enter the extension number of this handset to access the private mailbox. The private mailbox answers the call after the ring delay time you set in the Number of rings section.
Answering system Private mailbox setup Number of rings You can set the number of times your handset rings before the private mailbox picks up a call. 1. When the handset is idle, press M.Box. 2. Press DIR or CID to scroll to Settings, then press MENU/SELECT or Select. 3. Press DIR or CID to scroll to Mailbox On or Announce only, then press MENU/SELECT or Select. 4. Press MENU/SELECT or select to choose No. of rings. 5. Press DIR or CID to choose the desired number of times (2-7) or Toll saver.
Answering system Private mailbox setup Announcement An announcement plays when calls are answered by the private mailbox. The system has a default announcement, “Extension X is not available to answer your call right now. Please leave a message after the tone.” (X is the extension number of your handset.) You can use this announcement or record your own. You can record an announcement up to 90 seconds. To record the announcement: 1. When the handset is idle, press M.Box. 2.
Answering system Private mailbox setup To play the announcement: 1. When the handset is idle, press M.Box. 2. Press DIR or CID to scroll to Settings, then press MENU/SELECT or Select. 3. Press DIR or CID to scroll to Mailbox On or Announce only, then press MENU/SELECT or Select. 4. Press DIR or CID to scroll to Anncment setup, then press MENU/SELECT or Select. 5. Press DIR or CID to scroll to User anncment, then press MENU/SELECT or Select. The current announcement plays. To reset the announcement: 1.
Answering system Private mailbox setup Remote access code Use this code to select a three-digit number to allow remote access of the answering system from another telephone. You can change the code to any number from 000-999. This code is 000 by default. 1. When the handset is idle, press M.Box. 2. Press DIR or CID to scroll to Settings, then press MENU/SELECT or Select. 3. Press MENU/SELECT or Select to choose Remote access. 4. Use the dialing keys to enter a three-digit remote code.
Answering system Private mailbox setup Call screening Use this feature to choose whether incoming messages can be heard over the speaker when they are being recorded. This feature is set to On by default. You hear the incoming message on your handset when a call comes in. 1. When the handset is idle, press M.Box. 2. Press DIR or CID to scroll to Settings, then press MENU/SELECT or Select. 3. Press DIR or CID to scroll to Call screening, then press MENU/SELECT or Select. 4.
Answering system Private mailbox setup Message alert Use this feature to turn the audible message alert on or off. If the message alert tone is on, the handset beeps every 10 seconds when there are new messages in the private mailbox. 1. When the handset is idle, press M.Box. 2. Press DIR or CID to scroll to Settings, then press MENU/SELECT or Select. 3. Press DIR or CID to scroll to Msg alert tone, then press MENU/SELECT or Select. 4. Press DIR or CID to scroll to On or Off. 5.
Answering system Answering system operation New message indication The handset displays XX New messages when there are new messages and/or memos in the private mailbox. Call screening When the answering system and call screening are turned on (see Call screening on page 65), and a message is being recorded, press Screen to hear the incoming message. During message recording, press -/VOLUME/+ to adjust the volume.
Answering system Answering system operation Message playback From the handset, you can play the messages in the private mailbox and the general mailbox. You can choose to play the new messages only or play old messages. When playback begins, the total number of messages is announced. Before each message, you hear the date and time of the recording. After the last message, you hear, “End of the messages.” NOTE: Messages in general mailbox are stored in console.
Answering system Answering system operation Options during playback When a message is playing, you can adjust the playback volume, skip, repeat, delete the message, or switch between speakerphone and handset earpiece. • Press -/VOLUME/+ to adjust the message playback volume. • Press Skip after the date and time announcement to skip to the next message. • Press Repeat to repeat the current message. Immediately press Repeat after the date and time announcement to hear the previous message.
Answering system Answering system operation Delete all mailbox messages You can use delete all messages stored in the private mailbox or stored in the general mailbox. To delete all messages in the private mailbox: 1. When the handset is idle, press M.Box. 2. Press DIR or CID to scroll to Delete all old, then press MENU/SELECT or Select. 3. The screen displays Delete all old messages? Press MENU/SELECT or Select to confirm. The screen displays All old msgs deleted.
Answering system Answering system operation Record memo Memos are messages you record into the handset mailbox. You can save, play back, and delete them like incoming messages. You can record a memo as a reminder to yourself, or send a message to other extensions using the answering system. 1. When the handset is idle, press M.Box. 2. Press DIR or CID to scroll to Record Memo, then press MENU/SELECT or Select. 3. Press DIR or CID to scroll to a desired extension, then press MENU/SELECT or Select. 4.
Answering system Remote access Use this feature to reach your answering system remotely by calling any telephone line connected this handset from any touchtone telephone. Make sure the auto attendant feature of your CM18445 console, and the private mailbox of the extension are turned on for this feature to work. Remote access can only play messages stored in the private mailbox. To remotely reach the answering system: 1. Dial any telephone line connected to the console from any touch-tone telephone. 2.
Answering system Remote access 5. Hang up to end the call. NOTES: • If you do not enter the valid remote access code after you enter the answering system successfully, the answering system starts to record the message after the tone. • When there is no new message or all the new messages are played during remote access, you hear a help menu listing all features and commands. If there is no command after the help menu is played three times, the call ends automatically.
Appendix Deregister a handset You may need to deregister the handset from the console if you already have nine registered devices and need to replace a handset, or if you wish to change the assigned number of your registered devices. You must first deregister the desired device(s), and then register the device(s) individually. To deregister a handset from the CM18445 console: 1. On the console, press MENU/SELECT. Registration: 2.
Appendix Handset display screen messages All calls deleted. All Caller ID histories are deleted. All group settings clear. All group settings for paging call are cleared. All old msgs deleted. All messages in the private mailbox are deleted. Call history empty There are no entries in the caller ID history. Calling: The handset is making an intercom call. Conf. The handset is in a conference call. Contact saved A number is saved to the directory. Deleted A Caller ID history is deleted.
Appendix Handset display screen messages Line in conf. You cannot barge-in a conference call. Line user’s intercom in use The extension on the desired line is holding an intercom. You cannot barge-in it at the moment. Line X The telephone line X is in use. ---Line X--Incoming call There is an incoming call from line X. Line X transferred to The handset is transferring a call to a system extension. Memory full The private mailbox of the designated extension is full.
Appendix Handset display screen messages XX Missed calls There are new calls in the caller ID history. XX New messages There are new messages in the private mailbox.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377 The handset registration is unsuccessful. • Follow the handset registration instructions to register the handset again (see Add and register a handset on page 8). My telephone doesn’t work at all. • Make sure the power cord is securely plugged in.
Appendix Troubleshooting There is no dial tone. • Try all the suggestions above. • Move the cordless handset closer to the console. You may have moved out of range. • If the previous suggestions do not work, disconnect the telephone line from the console and connect it to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or telephone service. Contact your telephone service provider. • Your line cord may be defective. Try installing a new line cord.
Appendix Troubleshooting My cordless handset isn’t performing normally. • Move the cordless handset closer to the console. You may have moved out of range. • Reset the console. Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow at least one minute for the console to reset. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.
Appendix Troubleshooting The batteries do not hold a charge. • If the cordless handset is in the charger and the charge light is not on, refer to The charge light is off (page 85). • Charge the battery in the cordless handset for at least 11 hours. For optimum daily performance, return the cordless handset to the charger when not in use. • If the battery is depleted, it may take approximately 30 minutes to charge the handset before it shows Low battery. Refer to the table on page 4 for details.
Appendix Troubleshooting • If you plug your telephone in with a modem or a surge protector, plug the phone (or modem/surge protector) into a different location. If this does not solve the problem, relocate your console or modem farther apart from one another, or use a different surge protector. • Relocate your telephone to a higher location. The telephone might have better reception in a high area.
Appendix Troubleshooting My cordless handset does not ring when I receive a call. • Make sure that the ringer is not off (page 20). • Make sure you plug the telephone line cords securely and firmly into the console and the telephone wall jacks. • The cordless handset may be too far from the console. • Charge the battery in the cordless handset for at least 11 hours. For optimum daily performance, return the cordless handset to the charger when not in use.
Appendix Troubleshooting My calls cut in and out while I’m using my cordless handset. • Other electronic products such as HAM radios and other DECT phones can cause interference to your cordless telephone. Try installing your telephone as far away as possible from these types of electronic devices. • Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.
Appendix Troubleshooting My caller ID isn’t working. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your cordless handset. • The caller must be calling from an area that supports caller ID. • Both your and your caller’s telephone service providers must use caller ID compatible equipment.
Appendix Troubleshooting Common cure for electronic equipment. • If the telephone does not seem to be responding normally, try putting the cordless handset in the charger. If it does not fix the problem, do the following (in the order listed): 1. Disconnect the power from the console. 2. Remove the cordless handset battery. 3. Wait a few minutes. 4. Connect the power to the console. 5. Replace the battery and place the cordless handset into the charger. 6.
Appendix Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so you must treat it with care. • • • Avoid rough treatment. Place the corded handset down gently. Save the original packing materials to protect your cordless telephone if you ever need to ship it. Avoid water • You can damage your cordless telephone if it gets wet. Do not use the corded handset in the rain, or handle it with wet hands.
Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC Part 68 and ACTA If this product is equipped with a corded or cordless handset, it is hearing aid compatible. If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please: Remain on the line and briefly explain the reason for the call before hanging up. Perform such activities in off-peak hours, such as early morning or late evening.
Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix California Energy Commission battery charging testing instructions This cordless handset is set up to comply with the energy-conserving standards right out of box. These instructions are intended for California Energy Commission (CEC) compliance testing only. When the CEC battery charging testing mode is activated, all telephone functions, except battery charging, will be disabled. To activate the CEC battery charging testing mode: 1. On the CM18445 console, press MENU/SELECT. 2.
Appendix For C-UL compliance only Mesures de sécurité importantes Ce symbole vous alertera d’informations importantes ou d’instructions d’entretien pouvant apparaître dans ce guide d’utilisation. Respectez toujours les mesures de sécurité et de sécurité de base lorsque vous utilisez ce produit, afin de réduire les risques de blessures, d’incendie, ou d’électrocution. Information relative à la sécurité • • • • • • • Veuillez lire et comprendre toutes les instructions de ce guide d’utilisation.
Appendix For C-UL compliance only • • • Remplacez les piles uniquement tel que décrit dans votre guide d’utilisation. N’incinérez pas et ne percez pas les piles — elles contiennent des produits chimiques caustiques. Les adaptateurs secteurs sont conçus pour être orientés verticalement ou installés sur le plancher. Les broches ne sont pas conçues pour se maintenir en place si la fiche est branchée dans une prise de courant au plafond, sous la table ou sous une armoire.
Appendix For C-UL compliance only • • Piles rechargeables : Vous devez recycler ou jeter les piles de manière écologique. Ne pas jeter dans les rebuts domestiques. Ne pas brûler ni percer les piles. Comme pour les autres piles du même type, si elles sont brûlées ou percées, des matières corrosives peuvent s’en échapper, ce qui risque de causer des brûlures ou autres blessures corporelles. Piles rechargeables à l’hydrure métallique de nickel : Jetez ces piles de manière sécuritaire.
Appendix For C-UL compliance only Spécifiquement en rapport avec les répondeurs téléphoniques Enregistrement deux voies : Cet appareil n’émet pas de bips d’avertissement qui permettent de prévenir l’autre partie que vous enregistrez la conversation. Pour assurer votre conformité aux règlements fédéraux ou provinciaux en rapport avec les enregistrements des conversations téléphoniques, vous devriez informer l’autre partie lorsque vous activez l’enregistrement.
Appendix Limited warranty 1. What does this limited warranty cover? The manufacturer of this VTech product warrants to the holder of a valid proof of purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the PRODUCT operating instructions.
Appendix Limited warranty 4.
Appendix Limited warranty 6. What must you return with the PRODUCT to get warranty service? You must: • Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and • Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and • Provide your name, complete and correct mailing address, and telephone number. 7.
Appendix Technical specifications RF frequency band 1921.536MHz - 1928.448MHz Channels 5 Charger voltage 100Vrms - 120Vrms (AC voltage, 50/60Hz) Charger voltage 6VDC @ 100mA (Adapter output voltage) Battery pack 2.4V 400mAh Ni-MH battery Headset jack 2.5mm, 32ohm - 150ohm Operation Operating time* Talk time (cordless handset) Up to 7.1 hours Talk time (cordless handset speakerphone) Up to 4.2 hours Standby Up to 4.
Index A Add a headset 10 Add a speed dial entry 46–47 Alert tones 18 Announcement 62–63 Answer a call 28 Answer an intercom call 40 B Battery charging 4–5 Battery installation 5 Belt clip 9 Blind transfer 42 C Call history 53–59 Call intercept 65, 67 Call privacy 24, 31 Call screening 65, 67 Call transfer 42 Call waiting 29 Caller ID 53–59 Cardiac pacemakers iii, 94 Chain dialing 33 Conference call 36–39 Contrast 22 D Default setting 26 Delay 61 Deregister a handset 74 Dialing options 56 Directory 48–52
Index Make a call 27 Make an intercom call 40 Memo 71 Memory match 55 Menu settings 19 Message indication 67 Message playback 68–69 Missed (new) calls indicator 55 Mute 29 N Name search 51 New message indication 67 O On hook dialing (predialing) 27 Operating range 99 Operation 27–33 Overview 11–16 P Pacemaker patients iii, 94 Paging 43–45 Phonebook (directory) 48–52 Predialing 27 Primary line 24 Privacy 24, 31 Private mailbox 60–66 R Record a call 32 Redial 34–35 Register a handset 8 Remaining message c
Source of music files for the Music on hold feature: FreeMusicArchive.org. Used under open license. Designed to fit your home. And your life. VTech Communications, Inc. A member of THE VTECH GROUP OF COMPANIES. VTech is a registered trademark of VTech Holdings Limited. Specifications are subject to change without notice. © 2015 VTech Communications, Inc. All rights reserved. 03/15. CM18045_CIB_V1.
