Go to www.vtechphones.com to register your product for enhanced warranty support and the latest VTech product news.
Congratulations on your purchase of this VTech product. Before using this product, please read the Important safety information. This user’s manual provides you with the complete installation, setup and operation instructions. For customer service or product information, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.
Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.
Important safety information Especially about cordless telephones • Electrical power: The deskset must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the deskset is unplugged, switched off or if the electrical power is interrupted. • Power adapter: The power adapter is intended to be correctly oriented in a vertical or floor mount position.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Go to www.vtechphones.com to register your product for enhanced warranty support and the latest VTech product news. CM18245 4-Line Small Business System Deskset BC Go to www.vtechphones.com to register your product for enhanced warranty support and the latest VTech product news.
Table of contents Getting started Options while on calls..............................27 Call waiting...........................................27 Volume control......................................27 Mute.....................................................27 Temporary tone dialing.........................27 Hold......................................................28 Switching between lines.......................28 Call privacy...........................................29 Recording a call...............
Answering system End a paging call..................................41 Delete the group settings.....................41 Speed dial................................................42 Assign a speed dial entry.....................42 Dial a speed dial entry..........................43 Delete a speed dial entry.....................44 Private mailbox setup..............................57 Activate private mailbox........................57 Number of rings....................................57 Announcement........
Getting started Installation This CM18245 deskset is an accessary of CM18445 concole. You must purchase the CM18445 console and register this deskset to the console before use. Install and set up CM18445 console first before expanding your system with this CM18245 deskset. Phone lines DECT CM18245 deskset (Ext. 1, 2, 3...) CM18445 console (Ext. 0) Optional 2.5mm corded headset (purchased separately) Install the deskset close to a power outlet not controlled by a wall switch.
Getting started Backup battery installation Install the backup battery, as shown below. In the event of a power failure, the charged backup battery allows the deskset to operate. The backup battery will be charged when you connect the AC power adapter to a wall outlet not controlled by a wall switch. 1. Press down on the tab to open the battery compartment cover. 3. Align the cover flat against the battery compartment, then press down until it clicks into place. Battery Pack BT166342/BT263342 2.
Getting started Backup battery charging When the deskset loses power with the backup battery installed, the screen indicates the battery status (see the following table). The backup battery is fully charged after 16 hours of continuous charging. See the table on page 82 for battery operating times. The following table summarizes the battery charge indicators and actions to take. Battery indicators Battery status Action The screen shows and it flashes.
Getting started Deskset installation 1. Install the mounting bracket for tabletop use. Low tabletop position: Insert the fixed tabs of the mounting bracket into slots A and B . Press the flexible tabs into slots C and D until they click into place. C D A D B B C A D B Low tabletop position High tabletop position: Insert the fixed tabs of the mounting bracket into slots A and B . Press the flexible tabs into slots C and D until they click into place.
Getting started Deskset installation 2. Connect the coiled handset and the power cord to the deskset. Plug the large end of the power adapter into a power outlet not controlled by a wall switch. Plug the end of the coiled handset cord into the jack at the bottom of the deskset. Raise the antenna for optimum wireless range and performance. Plug the small end of the power adapter into the power jack at the bottom of the deskset. Route the power adapter cord through the slot at the bottom of the deskset.
Getting started Wall mount installation (Optional) Tabletop to wall installation To install your deskset in the wall installation position, make sure you first unplug the power adapter from the electrical outlet. 1. Place your corded handset aside. Use a coin to rotate the handset tab 180 degrees. The protruding edge holds the corded handset when the deskset is mounted on the wall. Protruding edge Handset tab 2.
Getting started Wall mount installation (Optional) 4. Align the wall mounting holes on the back of the deskset with the tabs of the standard wall plate. Push the deskset down until it clicks securely in place. 5. Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch. Wall to tabletop installation Follow the instructions below to return the deskset from wall installation to tabletop position. 1. Remove the deskset from the wall.
Getting started Add and register a deskset You can add CM18245 desksets to the CM18445 console at any time, each new deskset must be registered with the console before use. The desksets are assigned with available extension numbers starting from 1 in ascending order (1 to 9). You can register a maximum of nine devices to the console. To register the deskset to the CM18445 console: Start registration when the deskset shows 1) Press MENU on Console> Registration> Register Ext.
Getting started Add a corded headset (Optional) You can use this telephone handsfree when you install any industry-standard 2.5mm corded telephone headset (purchased separately). To add a corded headset to the deskset Side view of the deskset MS2015 Engraving: 1. Lift open and rotate the plastic cover. Use only Supplied 2. Then, plug a 2.5 mm headset into the HEADSET ( Adapter deskset.
Getting started Deskset overview MESSAGE WAITING indicator • On when there are new messages in the private mailbox. LINE 1-LINE 4 keys • Press to make or answer a call on the desired line. ANS SYS • Press to enter the answering system menu. DELETE • While playing a message, press to delete the message. • While reviewing the caller ID information, press to delete an individual entry. • While predialing, press to delete digits. /DIR • Press to view directory information.
Getting started Deskset overview TRANSFER CONFERENCE • Press to transfer a call to an extension. • Press to add another extension or outside line to an existing call. HOLD MENU/SELECT • Press to place an outside call on hold. • Press to enter the menu. FLASH • While in the menu, press to select an item or save an entry or setting. • During a call, press to answer an incoming call when you receive a call waiting alert.
Getting started Deskset overview Directory card Use the directory card to record the names of the speed dial numbers you stored. To write names on the directory card: 1. Write the information on the directory card that comes with the package. 2. Insert the edge of the directory card in the slot at the front of the deskset, under the plastic cover.
Getting started Deskset overview Menus The > symbol highlights a menu item.
Getting started Deskset overview The following tables provides you with more details on the main menu and the answering system menu of the deskset. Table 1 - Main menu (Press MENU/SELECT in idle screen) Menu Description Reference Directory Review, add or delete directory entries. Pages 45-49 Call history Review, delete call history entries, or copy an entry to directory. Pages 50-56 Ringer setting Set ringer volume and ring tone for an incoming call.
Getting started Deskset overview Table 2 - Answering system menu (Press ANS SYS in idle screen) Menu Description Reference Play messages Play messages in the private mailbox. Pages 63-64 Mailbox mode Turn on or off the private mailbox, or set to play an announcement only to caller when no one is available to pick up the call. Page 57 Record memo Record reminders for yourself or others Page 65 who are using the same telephone system.
Getting started Deskset icon display 1 2 3 4 5 On when any corresponding extensions are in use. Ringer off - On steadily when the ringer volume is set to OFF or the do not disturb function is on. Headset - On steadily when using a corded headset. Backup battery indicator - Shows the backup battery status. -Mute Microphone is muted. -Priv On steadily when the call privacy feature is set to On. -Rec On steadily when recording a call. Conf. On steadily during a conference call.
Getting started Alert tones and lights Alert tones One beep The deskset is recording an announcement or memo. -ORYou have set the message alert tone on. -ORThere is an incoming call waiting. Hold tone (two beeps) You have set the hold reminder on; a call has been on hold for more than three minutes. Lights MESSAGE WAITING Large lighted display • On when there are new private messages. LINE 1/LINE 2/LINE 3/LINE 4 • On when a telephone line is in use.
Telephone settings Deskset setup Menu settings Use this menu to change the deskset settings. 1. Press MENU/SELECT when in idle mode (when the deskset is not in use) to enter the main menu. 2. Press or to scroll to the feature to be changed. The > symbol indicates the selected menu item. 3. Press MENU/SELECT or /SKIP to select the menu item. 4. Press CANCEL to exit setup without making changes. NOTE: Press CANCEL to cancel an operation, exit the menu display, or return to idle mode.
Telephone settings Deskset setup Ringer tone Use this feature to choose one of the ten ringer tones for incoming calls. You can choose different ringer tones for different lines so you can easily identify which line is calling. When the deskset is idle, press MENU/SELECT. Press or to scroll to Ringer setting, then press MENU/SELECT or /SKIP. Press or to scroll to Ringer tone, then press MENU/SELECT or /SKIP.
Telephone settings Deskset setup LCD contrast Use this feature to adjust the screen contrast to one of five levels to optimize readability in different lighting conditions. 1. 2. 3. 4. 5. When the deskset is idle, press MENU/SELECT. Press or to scroll to Deskset setup, then press MENU/SELECT or /SKIP. Press MENU/SELECT again or press /SKIP to select LCD contrast. Press , , or +/VOL/- on the deskset to adjust the screen contrast level.
Telephone settings Deskset setup LCD language This feature allows you to change the language used for all screen displays. The language settings on the console and desksets are independent. By default, the language is set to English. 1. When the deskset is idle, press MENU/SELECT. 2. Press or to scroll to Deskset setup, then press MENU/SELECT or /SKIP. 3. Press or to scroll to Language, then press MENU/SELECT or /SKIP. 4. Press or to select English, Français or Español. 5.
Telephone settings Deskset setup Call privacy The call privacy is set to Off by default. The deskset allows other extensions to join a call in progress. You can turn this setting on to ensure that only one device uses a line at a time. 1. When the deskset is idle, press MENU/SELECT. 2. Press or to scroll to Deskset setup, then press MENU/SELECT or /SKIP. 3. Press or to scroll to Call privacy, then press MENU/SELECT or /SKIP. 4. Press or to scroll to On or Off. 5.
Telephone settings Deskset setup Deskset name Use this feature to rename the deskset. 1. When the deskset is idle, press MENU/SELECT. 2. Press or to scroll to Deskset setup, then press MENU/SELECT or /SKIP. 3. Press or to scroll to Deskset name, then press MENU/SELECT or /SKIP. 4. Use the dialing keys to change the name (up to 10 characters). • Press /REPEAT or /SKIP to move the cursor left or right. • Press DELETE to delete a character. • Press and hold DELETE to delete all characters. 5.
Telephone settings Deskset setup Deskset information This feature displays the ring group status of the deskset, and the extension number of an accessory paired to the deskset. Ring group defines if the deskset will ring when there is an incoming call at the corresponding line. To change the setting and for more details, refer to the Ring group section in the user’s manual of CM18445 console. 1. When the deskset is idle, press MENU/SELECT. 2.
Telephone operation Telephone operation The deskset comes programmed to select a line automatically for calls when you do not press a line key. To override the automatic line selection setting, see Primary line on page 21 for details. When you answer a call, the deskset automatically selects the ringing line. Line indicators Each of the four indicators on LINE 1-LINE 4 indicate the state of the corresponding telephone line. • On when the corresponding line is in use.
Telephone operation Telephone operation On hook dialing (predialing) 1. Enter the telephone number. Press DELETE to make corrections. 2. Lift the handset or press SPEAKER to dial. -ORTo override automatic line selection, press LINE 1-LINE 4 for the desired line, then lift the handset. Full duplex speakerphone During a call, press SPEAKER to switch between handsfree speakerphone and normal handset use. Press SPEAKER again if you are using speakerphone or place the handset on the deskset to hang up.
Telephone operation Options while on calls Call waiting If you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are in the middle of a call. • Press FLASH to put your current call on hold and take the new call. • Press FLASH at any time to switch back and forth between calls.
Telephone operation Options while on calls Hold Use this feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press HOLD. The corresponding line key (LINE 1-LINE 4) indicator for the line on hold flashes slowly. After the call has been put on hold for more than three minutes, you hear a double beep every 30 seconds. (To adjust the volume or turn off the reminder beep, see Hold reminder on page 22).
Telephone operation Options while on calls Call privacy During a call, you can temporarily change the call privacy setting to allow or disallow other extensions to join the call. The original setting is automatically restored after you hang up. To turn call privacy off during a call: 1. During the call, press MENU/SELECT. 2. Press or to scroll to Private, then press MENU/SELECT or /SKIP. Other extensions can now join the call by pressing the corresponding line key (LINE 1-LINE 4).
Telephone operation Options while on calls Recording a call Use this feature to record a phone conversation during a call. The recording is treated the same as memos and is marked as a new message in the private mailbox. Listen to recorded conversation the same way as incoming messages or memos (see Message playback on page 63). To record a call: 1. During a call, press MENU/SELECT. 2. Press MENU/SELECT or /SKIP to start recording. 3. The recording starts and the screen shows -Rec. There is a beep sound.
Telephone operation Options while on calls Chain dialing While you are on a call, you can initiate a dialing sequence from the numbers in the directory, caller ID history or redial list. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history or redial list. To access the directory while on a call: 1. Press /DIR, then press or to scroll to the desired entry. 2. Press MENU/SELECT to dial the desired entry.
Telephone operation Redial The last 10 telephone numbers dialed (up to 32 digits) are stored in your deskset. To view the 10 most recently dialed numbers 1. Press AUTO REDIAL to enter the redial list and display the most recently called number. 2. Press or to view other recently called numbers. 3. Press CANCEL to exit the redial list. To redial a number When the desired number displays on the screen: • Lift the handset. -OR• Press SPEAKER or HEADSET.
Telephone operation Redial To delete a number While the screen displays the desired number, press DELETE to delete the number from the redial memory. You hear a confirmation tone. Auto-redial Use this feature to automatically redial a number twice, with a 30 seconds countdown in between the two dials. 1. Press AUTO REDIAL to enter the redial list and display the most recently called number. 2. Press or to view other recently called numbers. 3.
Telephone operation Conference call The system can support 6-party conference with a maximum of four outside calls and two system extensions (including the initiating party). Establish a conference call There are two ways to establish a conference call. A. Hold an intercom call After establishing an intercom call with another system extension, the initiating party holds the intercom call and invites an external party to join the conference by making an outside call. 1. Press INTERCOM.
Telephone operation Conference call 3. Press CONFERENCE at any time to begin the conference call. 4. If necessary, repeat step 2 (make another outside call) and step 3 to invite another external party to join the conference until the maximum capacity is reached. NOTES: • After a conference call is established, other extensions are not allowed to join the conference in progress. • The flash signal in a dialing sequence is not available during a conference call.
Telephone operation Intercom You can use the intercom feature for conversations between this deskset and other system devices. Make an intercom call to an extension 1. Press INTERCOM on the deskset when it is idle. 2. Press or to scroll to a desired extension, then press MENU/SELECT or /SKIP. 3. The screen displays Calling: XX (XX represents the name and extension number of destination device).
Telephone operation Intercom Hold an intercom call During an intercom call, press HOLD. After the call has been put on hold for more than three minutes, a double beep sounds every 30 seconds. To turn off the reminder beep, see Hold reminder on page 22. The far end of the held intercom call will hear the music that comes with the telephone system. To change the setting and for more details, refer to the Music on hold section in the user’s manual of CM18445 console.
Telephone operation Call transfer You can transfer a call to any other system telephone. Only the recipient extension can answer the transferred call. Blind transfer While on a call, you can transfer a call directly without notifying the desired extension: 1. Press TRANSFER on the deskset while on a call. The call is put on hold. 2. Press or to scroll to the desired extension, then press MENU/SELECT or /SKIP. 3. The destination device rings. Choose either option below.
Telephone operation Call transfer using intercom Transfer a call and speak to the receiving party You can transfer a call and speak to the receiving party before completing the transfer while on a call: 1. Press INTERCOM on the deskset while on a call. 2. Press or to scroll to a desired extension, then press MENU/SELECT or /SKIP. The outside call is put on hold. 3. The destination extension rings and the call is answered by lifting the handset or pressing SPEAKER .
Telephone operation Paging You can directly broadcast your voice to the speakerphone of the console, any deskset and handset. The extension(s) you called can respond by pressing the PAGE key to begin a two-way communication. Make a paging call to an extension 1. Press PAGE on the deskset when it is idle. 2. Press or to scroll to a desired extension, then press MENU/SELECT or /SKIP. The screen displays Paging..., then Press and hold [PAGE] to talk. 3.
Telephone operation Paging Make a paging call to multiple extensions 1. Press PAGE on the deskset when it is idle. 2. Press or to scroll to Group or All, press MENU/SELECT or /SKIP. • If you choose Group, press or to scroll to a desired group of extensions. Then, press MENU/SELECT or /SKIP. The screen displays Paging..., then Press and hold [PAGE] to talk. 3. Press and hold the PAGE key until the deskset displays Paging... 4.
Telephone operation Speed dial This deskset has 32 speed dial locations where you can store the phone numbers or system extension numbers you wish to dial using fewer keys than usual. You can store up to 32 digits in each location. You can access the first 16 locations using only the speed dial keys. To access the remaining 16 locations, press LOWER and then the speed dial key for the desired location.
Telephone operation Speed dial Assign a speed dial entry (continued) To add a new phone number: 1. When the deskset is idle, press MENU/SELECT. 2. Press or to scroll to Speed dial, then press MENU/SELECT or /SKIP. 3. Press the desired speed dial key, or press LOWER followed by the desired speed dial key. Press MENU/SELECT or /SKIP. 4. Press MENU/SELECT or /SKIP again to choose Enter number. 5. Use the dialing keys to enter the number (up to 32 digits). • Press DELETE to delete a digit.
Telephone operation Speed dial Delete a speed dial entry 1. When the deskset is idle, press MENU/SELECT. 2. Press or to scroll to Speed dial, then press MENU/SELECT or /SKIP. 3. Press the desired speed dial key, or press LOWER followed by the desired speed dial key. 4. Press DELETE to remove the speed dial entry. To exit without making changes, press CANCEL or /REPEAT.
Directory About the directory Use the directory to store names and phone numbers. Directory entries are not shared with other extensions. The console and each deskset have their own directories. Capacity The directory of this deskset can store up to 100 entries, with a maximum of 24 alphanumeric characters (including spaces) for names and 32 digits for telephone numbers. A convenient search feature can help you quickly find and dial numbers (page 48).
Directory Create directory entries Create a new directory entry Use the following steps to store a name and number in the directory. 1. When the deskset is idle, press MENU/SELECT. 2. Press MENU/SELECT or /SKIP to choose Directory. 3. Press or to scroll to Add contact, then press MENU/SELECT or /SKIP. 4. The screen displays Enter number. Use the dialing keys to enter the number (up to 32 digits). • Press DELETE to delete a digit. • Press and hold DELETE to delete all digits.
Directory Create directory entries Create a new directory entry (continued) Characters by number of key presses Dialing keys 1 2 3 4 5 6 7 8 9 10 11 1 1 . - ’ ( ) * # & / , 2 a b c A B C 2 S 7 Z 9 3 d e f D E F 3 4 g h i G H I 4 5 j k l J K L 5 6 m n o M N O 6 7 p q r s P Q R 8 t u v T U V 8 y z W X Y 9 w x 0 Space 0 * # 6. Press MENU/SELECT to save.
Directory Search directory Search by name The names appear in alphabetical order. Follow the steps below to search for directory entries on the deskset. 1. Press /DIR on the deskset. The screen displays the first entry in the directory. 2. Press or to browse through the directory. 3. Use the dial pad keys (2-9) to enter a letter to start a name search. • If there is an entry matching the letter you press, the directory shows the first name beginning with that letter.
Directory Dial, delete or edit entries You can dial, delete or edit a directory entry (name and number) when it is shown on the deskset screen. You can use the directory review (page 47) or name search (page 48) to show an entry. Display dial When a number is displayed on the screen, you can dial the number by lifting the corded handset, or pressing SPEAKER or the desired line key (LINE 1-LINE 4). Delete an entry When a directory entry appears, press DELETE, then press confirm.
Call history About the caller ID This telephone supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time of calls. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. Caller ID information might not be available for every incoming call. Callers may intentionally block their names and/or telephone numbers.
Call history Caller ID information How the caller ID information (call log) works The telephone stores caller ID information for the last 50 incoming calls in the deskset. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls. Each extension has independent caller ID information. Deleting the caller ID information on any one extension does not affect the caller ID information on other extensions.
Call history Caller ID operation Memory match If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory. CHRIS 8005959511 11:00pm 12/21 new [SELECT] to add NOTE: The number you see on your caller ID is in the format from the telephone service provider.
Call history Caller ID operation View dialing options Although the incoming call history entries have 10 digits (the area code plus the CHRIS seven-digit number), in some areas, you 8005959511 Press # may need to dial the seven digits only, 11:00pm 12/21 new 1 plus the seven digits, or 1 plus the area [SELECT] to add code plus the seven digits. You can change 18005959511 and store the number of digits that you dial 5959511 in the call history.
Call history Caller ID operation Save a call history entry to the directory 1. When in the caller ID history, press or to browse to the number you wish to save. 2. Press MENU/SELECT. The screen displays Edit number. Use the dialing keys to edit the number (up to 32 digits). • Press DELETE to delete a digit. • Press and hold DELETE to delete all digits. • Press /REPEAT or /SKIP to move the cursor to the left or right. • Press or to move the cursor to the beginning or end.
Call history Caller ID operation Delete entries To delete a call history entry: 1. When in the caller ID history, press or to browse to the number you wish to delete. 2. Press DELETE to delete the shown entry from the caller ID history. The screen displays Deleted. To delete all call history entries: 1. When the deskset is idle, press /CID. 2. Press DELETE, then press or to scroll to Yes or No. 3. Press MENU/SELECT or /SKIP to confirm your choice. To exit without making changes, press CANCEL or /REPEAT.
Call history Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message Reason Private Number The caller prefers not to show the phone number. Private Caller The caller prefers not to show the phone number and name. Unknown Name Your telephone service provider cannot determine the caller’s name. Unknown Number Your telephone service provider cannot determine the caller’s number.
Answering system Private mailbox setup This deskset has a private mailbox that can answer calls and record messages when the auto attendant of the console and the private mailbox of the deskset are turned on. When the auto attendant in the console picks up a call, the caller has to enter the extension number of this deskset to access the private mailbox. The private mailbox answers the call after the ring delay time you set in the Number of rings section below.
Answering system Private mailbox setup Announcement An announcement plays when calls are answered by the private mailbox. The system has a default announcement, “Extension X is not available to answer your call right now. Please leave a message after the tone.” (X is the extension number of your deskset.) You can use this announcement or record your own. You can record an announcement up to 90 seconds. To record the announcement: 1. When the deskset is idle, press ANS SYS. 2.
Answering system Private mailbox setup To reset the announcement: 1. When the deskset is idle, press ANS SYS. 2. Press or to scroll to Settings, then press MENU/SELECT or /SKIP. 3. Press or to scroll to Mailbox On or Announce only, then press MENU/SELECT or /SKIP. 4. Press or to scroll to Anncment setup, then press MENU/SELECT or /SKIP. 5. Press MENU/SELECT or /SKIP to choose Default. The default announcement plays. 6. Press MENU/SELECT or /SKIP to save the setting.
Answering system Private mailbox setup Message Length Use this feature to set the maximum length of each recorded message. The caller can record a message up to that specific time period. 1. When the deskset is idle, press ANS SYS. 2. Press or to scroll to Settings, then press MENU/SELECT or /SKIP. 3. Press or to scroll to Message length, then press MENU/SELECT or /SKIP. 4. Press or to choose 1 minute, 2 minutes or 3 minutes. 5.
Answering system Private mailbox setup Call intercept When a caller is leaving a message on your private mailbox, you can stop the recording and talk to the caller by pressing the corresponding line key (LINE 1LINE 4). Choose whether private incoming messages can be intercepted by the deskset during recording. 1. When the deskset is idle, press ANS SYS. 2. Press or to scroll to Settings, then press MENU/SELECT or /SKIP. 3. Press or to scroll to Call intercept, then press MENU/SELECT or /SKIP. 4.
Answering system Private mailbox setup Remaining time The maximum recording time of the deskset is 15 minutes. You can record up to 99 messages in the deskset. Use this feature to check the remaining recording time and message capacity in the system. 1. When the deskset is idle, press ANS SYS. 2. Press or to scroll to Remaining time, then press MENU/SELECT or /SKIP. The remaining time and message capacity display. 3. Press CANCEL or /REPEAT to return to the previous menu.
Answering system Answering system operation New message indication The deskset displays XX New messages when there are new messages and/or memos in the private mailbox. The MESSAGE WAITING indicator on the deskset turns on when there are new messages in private mailbox. Call screening When the answering system and call screening are turned on (see Call screening on page 60), and a message is being recorded, press MENU/SELECT to hear the incoming message.
Answering system Answering system operation To listen to messages in the general mailbox: 1. While the deskset is idle, press ANS SYS. 2. Press or to scroll to Gen MB, then press MENU/SELECT or /SKIP. 3. Press MENU/SELECT or /SKIP to choose Play messages. 4. If you have only new messages or only old messages, the deskset plays the messages directly.
Answering system Answering system operation Delete all mailbox messages You can use delete all messages stored in the private mailbox or stored in the general mailbox. To delete all messages in the private mailbox: 1. When the deskset is idle, press ANS SYS. 2. Press or to scroll to Delete all old, then press MENU/SELECT or /SKIP. 3. The screen displays Delete all old messages? Press MENU/SELECT or /SKIP to confirm. The screen displays All old msgs deleted. To delete all messages in the general mailbox: 1.
Answering system Remote access Use this feature to reach your answering system remotely by calling any telephone line connected this deskset from any touch-tone telephone. Make sure the auto attendant feature of your CM18445 console, and the private mailbox of the extension are turned on for this feature to work. Remote access can only play messages stored in the private mailbox. To remotely reach the answering system: 1. Dial any telephone line connected to the console from any touch-tone telephone. 2.
Appendix Deregister a deskset You may need to deregister the deskset from the console if you already have nine registered devices and need to replace a deskset, or if you wish to change the assigned number of your registered devices. You must first deregister the desired device(s), and then register the device(s) individually. NOTES: • Make sure the deskset is not in use before deregistration. • After deregistration, you cannot use the deskset unless you register it to the console again.
Appendix Deskset display screen messages All calls deleted. All Caller ID histories are deleted. All group settings clear. All group settings for paging call are cleared. All old msgs deleted. All messages in the private mailbox are deleted. Call history empty There are no entries in the caller ID history. Calling: The deskset is making an intercom call. Conf. The deskset is in a conference call. Contact saved A number is saved to the directory. Deleted A Caller ID history is deleted.
Appendix Deskset display screen messages Line user’s intercom in use The extension on the desired line is holding an intercom. You cannot barge-in it at the moment. Line X The telephone line X is in use. ---Line X--Incoming call There is an incoming call from line X. Line X transferred to The deskset is transferring a call to a system extension. Memory full The private mailbox of the designated extension is full.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, dial 1 (800) 267-7377. Use only Supplied Adapter L2 L3/4 L4 Use only Supplied Adapter 5.1 Use only Supplied Adapter There is no dial tone. • First try all the suggestions above. • Make sure you plug the handset cord securely and firmly into the jack on the deskset and the corded handset.
Appendix Troubleshooting I hear a double-beep sound every 30 seconds. • There is a call on hold at this extension. Press the LINE key of the call on hold to return to the call and turn off the reminder beep. The deskset display screen is blank. • Make sure the power cord is connected to both the deskset and an electrical outlet not controlled by a wall switch. • Make sure the backup battery is installed and is charged. My calls fade in and out while I’m using my corded handset.
Appendix Troubleshooting System does not receive caller ID when on a call. • Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment. The outgoing announcement is not clear. • When recording the announcement, make sure you speak in a normal tone of voice about nine inches from the deskset.
Appendix Troubleshooting I have difficulty hearing messages. • Press +/VOL to increase the speaker volume on the deskset. The answering system does not respond to remote access commands. • Make sure you are using the correct remote access code (page 59). • Make sure you are calling from a touch-tone telephone (away from home). When dialing a number, you should hear tones. If you hear clicks, then it is not a touch-tone telephone and cannot activate the answering system.
Appendix Maintenance Taking care of your telephone • • • • Your deskset contains sophisticated electronic parts, so you must treat it with care. Avoid rough treatment. Place the corded handset down gently. Save the original packing materials to protect your deskset if you ever need to ship it. Avoid water • You can damage your deskset if it gets wet. Do not use the corded handset in the rain, or handle it with wet hands. Do not install the deskset near a sink, bathtub or shower.
Appendix FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix California Energy Commission battery charging testing instructions This deskset is set up to comply with the energy-conserving standards right out of box. These instructions are intended for California Energy Commission (CEC) compliance testing only. When the CEC battery charging testing mode is activated, all telephone functions, except backup battery charging, will be disabled. To activate the CEC battery charging testing mode: 1. On the CM18445 console, press MENU/SELECT. 2.
Appendix For C-UL compliance only Mesures de sécurité importantes Ce symbole vous alertera d’informations importantes ou d’instructions d’entretien pouvant apparaître dans ce guide d’utilisation. Respectez toujours les mesures de sécurité et de sécurité de base lorsque vous utilisez ce produit, afin de réduire les risques de blessures, d’incendie, ou d’électrocution. Information relative à la sécurité • • • • • • • • • Veuillez lire et comprendre toutes les instructions de ce guide d’utilisation.
Appendix For C-UL compliance only Spécifiquement en rapport avec les téléphones sans fil • Alimentation électrique : La base de ce téléphone sans fil doit être branchée à une prise de courant électrique fonctionnelle. La prise électrique ne doit pas être contrôlée par un interrupteur mural. Les appels ne peuvent pas être effectués à partir du combiné si la base n’est pas branchée, si elle est hors fonction ou si le courant électrique est coupé.
Appendix Limited warranty 1. What does this limited warranty cover? The manufacturer of this VTech product warrants to the holder of a valid proof of purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the PRODUCT operating instructions.
Appendix Limited warranty 5. How do you get warranty service? To obtain warranty service, visit www.vtechphones.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT’s controls and features may save you a service call.
Appendix Technical specifications RF frequency band 1921.536MHz - 1928.448MHz Channels 5 Deskset voltage 100Vrms - 120Vrms (AC voltage, 50/60Hz) Deskset voltage 6VDC @ 600mA (AC adapter output) Optional backup batteries 2.4V 750mAh Ni-MH battery pack Headset jack 2.5mm, 32ohm - 150ohm Operation with backup battery Operating time* Talk time (cordless handset) Up to 7.9 hours Talk time (cordless handset speakerphone) Up to 3.8 hours Standby Up to 4.
Index A F Add a headset 9 Add a speed dial entry 42–43 Alert tones 17 Announcement 58–59 Answer a call 26 Answer an intercom call 36 Auto-redial 33 FCC, ACTA and IC regulations 75–76 Flash 27 H Handsfree use 26 Hold 28 Hold reminder 22 I B Icons 16 Important safety information i–ii Indication 17, 25, 63 Blind transfer 38 C Caller ID 50–56 Call history 50–56 Call intercept 61, 63 Call privacy 22, 29 Call screening 60, 63 Call transfer 38, 39 Call waiting 27 Cardiac pacemakers ii, 79 Chain dialing 31
Index O T On hook dialing (predialing) 26 Operation 25–44 Overview 10–15 Technical specifications 82 Telephone operation 25–44 Temporary tone dialing 27 Transfer a call 38, 39 Troubleshooting 70–73 Two-way recording ii, 79 P Pacemaker patients ii, 79 Paging 40–41 Phonebook (directory) 45 Predialing 26 Primary line 21 Privacy 22, 29 Private mailbox 57–62 V Volume 18, 27 Volume control 27 W Wall mount 6–7 Warranty 80–81 Website 24 R Record a call 30 Redial 32–33 Register a deskset 8 Remaining message c
Source of music files for the Music on hold feature: FreeMusicArchive.org. Used under open license. Designed to fit your home. And your life. VTech Communications, Inc. A member of THE VTECH GROUP OF COMPANIES. VTech is a registered trademark of VTech Holdings Limited. Specifications are subject to change without notice. © 2015 VTech Communications, Inc. All rights reserved. 03/15. CM18245_CIB_V1.
