User’s manual AWX22104 DECT 6.
Congratulations on purchasing your new AT&T product. Before using this AT&T product, please read Important safety information on pages 84-86 of this user’s manual. Please thoroughly read the user’s manual for all the feature operations and troubleshooting information you need to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Quick start guide AWX22104 DECT 6.
User’s manual AWX22104 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting Table of contents Getting started Telephone operation Installation ........................................................................1 Making, answering and ending calls..................20 Quick reference guide - handset........................... 2 Making a call ..........................................................20 Quick reference guide - telephone base...........
Directory Answering system Directory overview ......................................................30 Answering system settings.....................................48 Shared directory ...................................................30 Announcement ......................................................48 Directory memory capacity .............................30 Answer on/off .......................................................50 Exiting the directory ...........................................
Maintenance...................................................................83 Important safety information ................................84 Safety information ...............................................84 Precautions for users of implanted cardiac pacemakers ............................................86 Pacemaker patients ............................................86 ECO mode ................................................................86 Especially about telephone answering systems ..........
Getting started Installation You must install and charge the battery before using the cordless handset. See pages 7 and 8 for easy instructions. Install the telephone base close to a telephone wall jack and an electrical outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (page 9-10). For optimum range and better reception, place the telephone base in a central and open location.
Getting started Quick reference guide - handset CHARGE light On when the handset is charging in the telephone base or charger. DIR/VOLUME • Press to scroll up while in menus (page 12). • Press to increase the listening volume (pages 24 and 61). • Press to show directory entries when the handset is not in use (page 34). • While entering names or numbers in the directory, press to move the cursor to the right (page 31). MUTE/DELETE • During a call, press to mute the microphone (page 24).
Getting started Quick reference guide - handset CID/VOLUME • Press to scroll down while in menus. • Press to decrease the listening volume (pages 24 and 61). • Press to show the caller ID log when the handset is not in use (page 43). • While entering names or numbers in the directory, press to move the cursor to the left (page 31). MENU/SELECT • Press to display the menu (page 12). • Once in the menu, press to select an item or save an entry or setting (page 12).
Getting started Quick reference guide - handset MAIN MENU Play messages ECO Play messages (page 60) Answering sys (page 48) Directory (page 30) Caller ID log (page 43) Ringers (page 13) Set date/time (page 16) Settings (page 12) Web address (page 27) Using menus • • • • Press MENU/SELECT to enter the main menu. Press CID or DIR to scroll through menu items. Press MENU/SELECT to select or modify an item. OFF/CANCEL to cancel an operation, back up to Press the previous menu, or exit the menu display.
Getting started Quick reference guide - telephone base Message window Displays the number of messages or other answering system information. /ANS ON/OFF Press to turn the built-in answering system on or off. /PLAY/STOP • Press to start or stop message playback (page 60). • During call screening, press to temporarily turn the call screening on or off (page 58). /SKIP Press to skip a message (page 61). X/DELETE • Press to delete the message currently playing (page 61).
Getting started Telephone base installation Install the telephone base, as shown below. If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters. The telephone base comes ready for tabletop use.
Getting started Battery installation and charging Battery installation Install the battery, as shown below. 1. Plug the battery connector securely into the socket inside the handset battery compartment. Insert the supplied battery with the label THIS SIDE UP facing up, as indicated. 2. Align the cover flat against the battery compartment, then slide it upwards until it clicks into place. CHARGE light 3. Charge the handset by placing it face up in the telephone base or charger.
Getting started Battery installation and charging Battery charging Once you have installed the battery, the screen indicates the battery status (see the following table). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 16 hours of continuous charging. See Technical specifications on page 93 for battery operating times.
Getting started Wall-mount installation The telephone base comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall-mount bracket to connect with a standard dual-stud telephone wall-mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. Professional assistance may be required to install the mounting plate.
Getting started Wall-mount installation 3. Plug the telephone line cord (or DSL filter) into the wall jack. Plug the power adapter into a power outlet not controlled by a wall switch. 4. Align the holes on the wall-mount bracket with the standard wall plate and slide the wall-mount bracket down until it locks securely. Bundle the telephone line cord and power adapter cord neatly with twist ties. 4 3 A DSL filter (not included) is required if you have DSL high-speed Internet service.
Getting started Wall-mount installation Wall-mount to tabletop installation To change the telephone base from wall-mount installation to tabletop installation, follow the steps, as mentioned below. 1. If the telephone line cord and power adapter cord are bundled, untie them first. 2. Push the telephone base up to detach it from the wall-mount bracket. Unplug the telephone line cord (or DSL filter) from the wall. Unplug the power adapter from the power outlet. 3.
Telephone settings Menu overview Use the menu to change the telephone settings. 1. Press MENU/SELECT in idle mode (when handset is not in use) to enter the main menu. 2. Press CID or DIR to scroll through menu items. 3. Press MENU/SELECT to select or save the indicated item. -ORPress OFF/CANCEL to cancel an operation, back up to the previous menu or exit the menu display. Press and hold OFF/CANCEL to cancel an operation and return to idle mode.
Telephone settings Handset settings Ringer volume You can set the handset ringer volume level (1-6), or turn and Ringer off the ringer off. When the ringer is off, appears on the handset screen. 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Press CID or DIR to scroll to Ringers, then press MENU/SELECT. 3. Press MENU/SELECT to select Ringer volume. 4. Press CID or DIR to sample each volume level. 5. Press MENU/SELECT to save your preference.
Telephone settings Handset settings LCD language You can select the language used for all screen displays. 1. Press MENU/SELECT in the idle mode to enter the main menu. 2. Press CID or DIR to scroll to Settings, then press MENU/SELECT. 3. Press MENU/SELECT to select LCD language. 4. Press CID or DIR to select English, Français or Español. 5. Press MENU/SELECT twice to save your preference.
Telephone settings Handset settings Clear voicemail indication Use this feature when the telephone indicates there is a new voicemail message but there is none. This may occur, for example, when you have accessed your voicemail while away from home. This feature only turns off the displayed New voicemail message and icon; it does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicators.
Telephone settings Handset settings Set date/time The answering system announces the day of the week and time of each message received prior to playing it. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call (see About caller ID on page 41). However, the year must be set so that the day of the week can be calculated from the caller ID information. Follow the steps, as mentioned below, to set the month, date, year and time. 1.
Telephone settings Handset settings Home area code If you dial 7 digits to make a local call (no area code required), enter your area code into the telephone as home area code. When you receive a call from within your home area code, the caller ID log only displays the 7 digits of the telephone number. This feature makes it easy for you to make a call from the caller ID log. If you dial 10 digits to make a local call, do not use this home area code feature.
Telephone settings Handset settings QUIET mode When QUIET mode is turned on, the telephone silences all sounds during the set period of time (1-12 hours). However, the handset locator paging tone and any sound-generating operations initiated by users, such as making calls using the speakerphone or setting ringer volume, will sound as normal. After you turn on QUIET mode, this feature activates immediately and the answering system turns on automatically.
Telephone settings Telephone base ringer volume When the telephone base is not in use, press / /-VOLUME+ on the telephone base to set the ringer volume level (1-6), or turn the ringer off. A sample of the ringer sounds as you adjust the volume. The telephone base announces, “Base ringer is off” when you set the volume to 0. NOTE: If a handset is on an outside call, the telephone base volume cannot be changed.
Telephone operation Making, answering and ending calls Making a call To make a call: • Press PHONE/FLASH or the telephone number. /SPEAKER, then enter On-hook dialing (predialing): 1. Use the dialing keys to enter the telephone number (up to 30 digits). • Press and hold REDIAL/PAUSE to insert a 3-second dialing pause (a P appears). OFF/CANCEL to • Press MUTE/DELETE or erase digits. PHONE/FLASH or /SPEAKER to call. 2. Press The screen displays the elapsed time as you talk (in hours, minutes and seconds).
Telephone operation Making, answering and ending calls Answering a call Press any dialing key (0-9, or #) or PHONE/FLASH. -ORPress /SPEAKER to answer using the speakerphone. Handset speakerphone During a call, press /SPEAKER to switch between speakerphone and normal handset use. Press OFF/CANCEL or return the handset to the telephone base or charger to hang up. Speaker 0:01:30 ECO 10:30PM 11/20 NOTE: After installing the battery in the handset, the screen may show Low battery.
Telephone operation Redial Each handset stores the 10 most recently called numbers in the redial list. View numbers in the redial list 1. Press REDIAL/PAUSE in idle mode. 2. Press DIR, CID or REDIAL/PAUSE repeatedly to scroll through the 10 most recently called numbers (up to 30 digits each). The handset beeps twice at the beginning or end of the list. 3. Press OFF/CANCEL to exit the redial list. NOTE: If you access an empty redial list, the handset sounds an error tone.
Telephone operation Redial Copy a number from the redial list to the directory 1. Press REDIAL/PAUSE. 2. Press CID or DIR to scroll to the number you want to Enter number save into the directory. Press MENU/SELECT twice. The 888-722-7702_ screen shows Enter number. • Press CID or DIR to move the cursor to the left or right. • Press and hold REDIAL/PAUSE to enter a 3-second dialing pause (a P appears). • Press MUTE/DELETE to erase a digit. • Press and hold MUTE/DELETE to erase all digits. 3.
Telephone operation Options while on calls Volume control While on a call, press DIR/VOLUME to increase or CID/VOLUME to decrease the listening volume. When the volume reaches the minimum or maximum setting, you hear 2 beeps. NOTE: The handset volume setting and speakerphone volume setting are independent. Mute Use the mute function to turn off the microphone while on a call. You can hear the caller, but the caller cannot hear you. To turn mute on: • Press MUTE/DELETE.
Telephone operation Options while on calls Temporary tone dialing If you have dial-pulse (rotary) dialing service only, you can temporarily switch from pulse-tone dialing to touch-tone dialing during a call. 1. During a call, press TONE . 2. Use the dialing keys to enter the desired number. The telephone sends touch-tone signals. 3. The telephone automatically returns to pulse dial mode after you end the call.
Telephone operation Options while on calls To access the redial list while on a call: Redial #6/10 888-722-7702 1. Press REDIAL/PAUSE. The screen shows the number most recently called. To view up to 10 recently called numbers, press DIR, CID or REDIAL/PAUSE repeatedly to scroll to the desired number. 2. Press MENU/SELECT. The handset dials the displayed number. ECO NOTES: • While on a call, you cannot edit a directory entry or redial entry, or copy a caller ID entry into the directory.
Telephone operation Handset locator You can use the handset locator feature to find misplaced handsets. To start the paging tone: • Press /HANDSET LOCATOR on the telephone base to start the paging tone on all handsets for 60 seconds. To stop the paging tone: PHONE/FLASH, /SPEAKER, • Press OFF/CANCEL or any dialing key (0-9, or #) on the handset(s). -OR• Press /HANDSET LOCATOR on the telephone base. -OR• Place the handset in the telephone base or charger.
Telephone operation Intercom Make and answer an intercom call Use the intercom feature for conversations between handsets. This feature is only available if you have at least two system handsets. 1. Press INT on your handset when not in use. • If you have 2 handsets, your originating handset screen shows Calling HS X. The other handset rings and its screen shows HS X is calling. • If you have more than 2 handsets, your originating handset screen shows Intercom to.
Telephone operation Call transfer using intercom Use the intercom feature to transfer an outside call to another system handset. 1. During a call, press INT. • If you have 2 handsets, the outside call is put on hold and your originating handset screen shows Calling HS X. The other handset rings and its screen shows HS X is calling. • If you have more than 2 handsets, your originating handset screen shows Intercom to. Use the dialing key to enter a handset number.
Directory Directory overview Shared directory The directory is stored in the telephone base, and is shared by all handsets. Changes made to the directory on any one handset apply to all. Charlie Johnson 888-883-2445 ECO NOTE: Only one handset can review the directory at one time. If another handset attempts to enter the directory, the screen shows Not available.
Directory Create directory entries Create a new directory entry 1. Press MENU/SELECT in idle mode. 2. Press CID or DIR to scroll to Directory, then press MENU/SELECT. 3. Press MENU/SELECT to choose Add contact. 4. Enter the telephone number when prompted. • Use the dialing keys to enter a number (up to 30 digits). Enter number 888-883-2445_ – Press CID or DIR to move the cursor to the left or right. – Press and hold REDIAL/PAUSE to enter a 3-second dialing pause (a P appears).
Directory Create directory entries Character chart: Dialing key Characters by number of key press 1 2 3 4 5 6 7 8 9 10 11 1 1 . - ‘ ( ) * # & / , 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H I 4 5 j k l J K L 5 6 m n o M N O 6 7 p q r s P Q R S 7 8 t u v T U V 8 9 w x y z W X Y Z 9 0 space 0 7. Press MENU/SELECT to store your new directory entry. The handset shows Saved and a confirmation tone sounds.
Directory Create directory entries Add a predialed telephone number to the directory 1. While the handset is in idle mode, use the dialing keys to enter the telephone number (up to 30 digits). • Press and hold REDIAL/PAUSE to insert a 3-second dialing pause (a P appears). • Press MUTE/DELETE to erase a digit. • Press and hold MUTE/DELETE to erase all digits. 2. Press MENU/SELECT twice to move on to edit the name. Refer to Step 6 in Create a new directory entry on page 31. 3.
Directory Review the directory Review directory entries 1. Press DIR when in idle mode. The screen shows Charlie Johnson a summary briefly, then the first entry in the 888-883-2445 directory. Directory empty appears if there are no directory entries. 2. Press CID or DIR to browse through the directory. Entries appear alphabetically by the first letter in Christine Smith the name. 888-722-7702 -OR1. Press MENU/SELECT when in idle mode. 2. Press CID or DIR to scroll to Directory, then press MENU/SELECT. 3.
Directory Review the directory Search by name 1. Press DIR when the handset is in idle mode. Charlie Johnson 888-883-2445 2. When an entry appears, use the dialing keys (0-9) to start a name search (alphabetical search). The directory shows the first name beginning with the first letter associated with the dialing key, if there is an entry in the directory that begins with that letter. Press CID or DIR to scroll through the entries beginning with that letter. 3.
Directory Dial, delete and edit a directory entry You can dial, delete or edit a displayed directory entry. See Review directory entries on page 34 or Search by name on page 35 to show an entry from the directory. Dial a directory number While reviewing a directory entry, press PHONE/FLASH or /SPEAKER to dial the displayed telephone number from the directory. Robert Brown 888-360-4121 ECO Phone 0:01:30 888-360-4121 ECO 10:30PM Delete a directory entry 1.
Directory Dial, delete and edit a directory entry 3. Press MENU/SELECT to save the number. The screen shows Edit name with the current name of the entry. 4. Edit the characters. • Press 0 to add a space. • Press CID or DIR to move the cursor to the left or right. • Press MUTE/DELETE to erase a character. • Press and hold MUTE/DELETE to erase all characters. 5. Press MENU/SELECT to save. The handset shows Saved, then the updated entry.
Directory Speed dial The telephone system has nine speed dial locations (2-9, 0) and a voicemail access location 1 where you can store the telephone numbers you wish to dial more quickly. You can store up to 30 digits in each location. Speed dial assignments can only be selected from the existing directory entries. The voicemail access number must be manually entered. Assign a speed dial number 1. Press MENU/SELECT when the handset is in idle mode. 2.
Directory Speed dial Reassign a speed dial number 1. Press MENU/SELECT when the handset is in idle mode. 2. Press CID or DIR to scroll to Directory, then press MENU/SELECT. 3. Press CID or DIR to scroll to Speed dial, then press MENU/SELECT. 4. Press CID or DIR, or the dialing key (2-9, 0) corresponding to the location you wish to reassign. 5. Press MENU/SELECT twice. The screen shows Reassign SD. 6. Press MENU/SELECT. The handset briefly shows Copy from DIR.. and then enters your directory list. 7.
Directory Speed dial Make a call using speed dial When in idle mode, press and hold the dialing key (0 or 2-9) corresponding to the assigned speed dial number you wish to call. -OR1. Press MENU/SELECT when the handset is in idle mode. 2. Press CID or DIR to scroll to Directory, then press MENU/SELECT. 3. Press CID or DIR to scroll to Speed dial, then press MENU/SELECT. 4. Press CID or DIR to scroll to the desired location (0 or 2-9) and then press PHONE/FLASH or /SPEAKER SPEAKER to call.
Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.
Caller ID Caller ID log How caller ID log works The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Each entry may have up to 24 digits for the telephone number and 15 characters for the name. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls. This information is common to all handsets, so changes made to any handset are reflected in all other handsets.
Caller ID Caller ID operation Missed (new) calls indicator When you have calls that have not been reviewed, all handset screens show XX missed calls when in idle mode. All entries that have not been reviewed are counted as missed (new) calls. Each time you review a caller ID log entry marked as NEW, the number of missed calls decreases by one.
Caller ID Caller ID operation View dialing options Although the caller ID log entries received typically have 10 digits (the area code plus the 7-digit number), in some areas, you may need to dial only the seven digits, 1 plus the seven digits, or 1 plus area code plus the seven digits. You can follow the steps, as mentioned below, to change the number of digits that you dial in the caller ID log. 1.
Caller ID Caller ID operation Dial a caller ID log entry 1. While reviewing the caller ID log entry, press CID or DIR to browse through the caller ID log. PHONE/FLASH or /SPEAKER to dial the displayed entry. 2. Press Delete caller ID log entries To delete a caller ID log entry: 1. While reviewing the caller ID log, press CID or DIR to browse through the caller ID log. 2. Press MUTE/DELETE to delete the displayed entry from the caller ID log. The screen shows Deleting... with a confirmation tone.
Caller ID Caller ID operation Save a caller ID log entry to the directory 1. While reviewing the caller ID log, press CID or DIR to browse through the caller ID log. 2. Press MENU/SELECT. The screen shows Edit number. 3. Use the dialing keys to modify the telephone number (up to 30 digits). • Press CID or DIR to move the cursor to the left or right. • Press and hold REDIAL/PAUSE to enter a 3-second dialing pause (a P appears). • Press MUTE/DELETE to erase a digit.
Caller ID Reasons for missing caller ID information There are occasions when other information or no information shows for various reasons: Reason Screen message PRIVATE NAME The caller prefers not to show the name. PRIVATE NUMBER The caller prefers not to show the telephone number. PRIVATE CALLER The caller prefers not to show the name and telephone number. UNKNOWN NAME Your telephone service provider cannot determine the caller’s name.
Answering system Answering system settings Use the answering system menu in the handset to turn the answering system on or off or change the settings for the outgoing announcement, call screening, number of rings, remote access code and the message alert tone. Announcement The announcement is the greeting callers hear when calls are answered by the answering system. The telephone has a default announcement, “Hello. Please leave a message after the tone.
Answering system Answering system settings To record a new announcement: 1. Press MENU/SELECT in idle mode. Recording... Stop [5] 2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT. 3. Press MENU/SELECT to select Announcement. The system announces, “To play, press 2. To record, press 7.” 4. Press 7. The system announces “Record after the tone. Press 5 when you are done.” 5. Face the handset and speak towards the microphone to record your announcement. 6.
Answering system Answering system settings Answer on/off Unless you change it, the answering system is on and ready to record messages. If the answering system is on, the ANS ON icon displays on the handset screen and the /ANS ON/OFF light on the telephone base is on. You can turn the answering system off, but if you do so, the answering system does not answer calls and record incoming messages. Using the handset: 1. Press MENU/SELECT in idle mode to enter the main menu. 2.
Answering system Answering system settings Call screening You can choose whether or not incoming messages are played through the speaker on the telephone base while they are being recorded. However, whether the call screening is on or off, the incoming messages can always be played through the handset. To change the settings: 1. Press MENU/SELECT when in idle mode to enter the main menu. 2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT. 3.
Answering system Answering system settings Number of rings You can set the answering system to answer an incoming call after 2, 3, 4, 5, or 6 rings. You can also select Toll saver, which is explained below. Unless you change it, the answering system answers an incoming call after three rings. To set the number of rings: 1. Press MENU/SELECT in idle mode to enter the # of rings main menu. 2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT. 3.
Answering system Answering system settings Remote access code To access your answering system remotely from any touch-tone telephone, you need to enter a 2-digit number (00-99). Unless you change it, the remote access code is 19. To change the remote access code: 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT. 3. Press CID or DIR to scroll to Ans sys setup, then press MENU/SELECT. 4.
Answering system Answering system settings Message alert tone When the message alert tone is on, and there is at least one new message, the telephone base beeps every 10 seconds. By default, the message alert tone is set to OFF. To change the setting: 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT. 3. Press CID or DIR to scroll to Ans sys setup, then press MENU/SELECT. 4.
Answering system Answering system settings Recording time You can set the recording time allowed for incoming messages. The message length is three minutes by default. To change the setting: 1. Press MENU/SELECT in idle mode to enter the main menu. 2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT. 3. Press CID or DIR to scroll to Ans sys setup, then press MENU/SELECT. 4. Press CID or DIR to scroll to Recording time, then press MENU/SELECT. 5.
Answering system Answering system overview Answering system and voicemail indicators Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left on your service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system Answering system overview Message capacity The answering system can record up to 99 messages, depending on the length of each message. The maximum recording time (including message, announcement and memo) is 14 minutes and the recording time for individual messages can be set to 3 minutes, 2 minutes or 1 minute (page 55). The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.
Answering system Answering system overview Call screening Call screening at the base: If the answering system and call screening are on, the announcement and the incoming message can be broadcast at the telephone base when a call arrives. You can turn call screening on or off using the handset (see Call screening on page 51). When call screening is off, you can temporarily turn on the call screening by pressing /PLAY/STOP or /VOLUME+ on the telephone base.
Answering system Answering system overview Call intercept While call screening, you can stop the recording and speak to the caller. PHONE/FLASH or /SPEAKER • If the call is screened at the base, press on the handset to stop recording and speak to the caller. PHONE/FLASH on the • If the call is screened at the handset, press handset to stop recording and speak to the caller. You can press /SPEAKER to switch between the speakerphone and the handset.
Answering system Message playback You can listen to messages at the telephone base or on a cordless handset. When playback begins, the total number of messages is announced. Before each message, you hear the day and time of the recording. If the date and time are not set, you hear, “Time and date not set,” before playback. After the last message, you hear, “End of messages.” If the recording time is less than three minutes, you hear, “Less than three minutes to record,” (see Message capacity on page 57).
Answering system Message playback Options during playback When a message is playing, you can adjust the playback volume, skip, repeat, or delete the message. When messages are playing on the telephone base: • Press / /-VOLUME+ to adjust the message playback volume (1-8). • Press /REPEAT to repeat the playing message. • Press /REPEAT twice to listening to the previous message. • Press /SKIP to skip to the next message. • Press X/DELETE to delete the message. The telephone base announces, “Message deleted.
Answering system Message playback Delete all old messages Use this feature to delete all old messages. Once deleted, you cannot retrieve the deleted messages. New messages cannot be deleted until you have listened to them. To delete all old messages on the telephone base: 1. Press X/DELETE on the telephone base when the answering system is not in use. The system announces, “To delete all old messages, press DELETE again.” 2. Press X/DELETE again. The system announces, “All old messages deleted.
Answering system Recording and playing memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system. Play and delete them in the same way as incoming messages. Record a memo 1. Press MENU/SELECT when in idle mode to enter the Recording... Stop main menu. [5] 2. Press CID or DIR to scroll to Answering sys, then press MENU/SELECT. 3. Press CID or DIR to scroll to Record memo. 4. Press MENU/SELECT. The system announces, “Record after the tone.
Answering system Message window displays The message window on the telephone base displays the total number of messages. See the following table for other message window displays. 0 There are no messages in the answering system. 0 After a power failure, the number in the message window flashes to indicate that the date and time need to be set. (flashing) 1-99 • Total number of messages and memos. • Current message number during old message playback.
Answering system Remote access You can access the answering system remotely by dialing your home telephone number from any touch-tone telephone. Remotely access the answering system 1. Dial your telephone number from any touch-tone telephone. 2. When the answering system answers, enter the 2-digit remote access code (19, by default; refer to Remote access code on page 53). The answering system automatically announces the number of messages (new or old) if there are any. 3.
Answering system Remote access 5. Hang up to end the call and save all messages. Cut out and carry the remote access wallet card at the back of this user’s manual for quick reference. NOTES: • If you do not enter a valid remote access code, the system answers the call automatically. • Once the messages have played, the telephone announces the help menu options. If you do not press any key with 20 seconds, the remote access call ends automatically.
Appendix Adding and registering handsets Your telephone system can support up to five handsets. The handsets provided within your product package are already registered as HANDSET 1, and so forth. You can purchase additional handsets AT&T AWX20004/ AWX20014/AWX20024/AWX20034 to expand your telephone system. Additional handsets are assigned numbers in the sequential order they are registered (up to HANDSET 5). Each handset must be registered to the telephone base before use.
Appendix Deregistering handsets If you want to replace a handset, or reassign the designated handset number of a registered handset, you must deregister all handsets that are registered to the telephone base, and then register each handset individually. To make deregistration easier, read all of the instructions on this page before you begin. Deregister all handsets from the telephone base 1.
Appendix Screen icons, indicator lights and alert tones Screen icons The battery icon flashes when the battery is low and needs charging. HANDSET 1 ECO (flashing) The battery icon animates when the battery is charging. NEW ANS ON 10:30PM (animated display) MSG # 10/16 The battery icon becomes solid when the battery is fully charged. The handset ringer is turned off. There are new voicemail received from the telephone service provider. ANS ON The answering system is turned on.
Appendix Screen icons, indicator lights and alert tones Telephone base indicator lights /ANS ON/OFF light On when the built-in answering system is on. IN USE light • On when the handset is in use, when the answering system is answering an incoming call or when the answering system is being accessed remotely. • • On when a handset is being registered. • Flashes quickly when there is an incoming call.
Appendix Handset display screen messages Call log empty Calling HS X (For models with two or more handsets only) Directory empty Directory full You are accessing an empty caller ID log. The handset is calling another handset (for intercom calls). There are no directory entries. The directory is full. You cannot save any new entries unless you delete some current entries. Ended You have just ended a call. HS X is calling (For models with two or more handsets only) Another handset is calling.
Appendix Handset display screen messages Number repeated Out of range or no pwr at base Outside call The telephone number you have entered is already stored in the directory. The handset has lost communication with the telephone base. You switched to an external call during an intercom call. Paging The telephone base is paging all handsets. Phone The handset is on a call. Put in charger The battery is very low. The handset should be placed in the telephone base or charger.
Appendix Troubleshooting If you have difficulty with your telephone, please try the following suggestions. For customer service, or to purchase accessories or replacement parts, visit our website at www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure that the battery connector is securely plugged into the cordless handset.
Appendix Troubleshooting I cannot dial out. • First try all the suggestions in the item The display shows No line. I cannot get a dial tone. • Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing. • Check that all the telephones connected to the same telephone line are hung up.
Appendix Troubleshooting Out of range or no pwr at base appears on my cordless handset. • Ensure that the telephone base is powered on. • Place the cordless handset in the telephone base for one minute to allow the cordless handset and base to synchronize. • Move the cordless handset closer to the telephone base. You might have moved out of range. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds, then plug it back in.
Appendix Troubleshooting I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone base installation on page 6). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.
Appendix Troubleshooting I hear other calls while using my telephone. • Disconnect the telephone base from the telephone wall jack, and plug in a different telephone. If you still hear other calls, the problem is probably in your wiring or telephone service. Call your telephone service provider (charges may apply). My calls cut in and out while I’m using my cordless handset. • Other electronic products such as HAM radios and other DECT phones, can cause interference to your cordless telephone.
Appendix Troubleshooting My cordless handset does not ring when I receive a call. • Make sure that the ringer is not turned off. Refer to Ringer volume on page 13. • Make sure the telephone line cord is plugged securely into the telephone base and the telephone wall jack. Make sure the power cord is securely plugged in. • The cordless handset may be too far from the telephone base. • Charge the battery in the cordless handset for at least 16 hours.
Appendix Troubleshooting My caller ID isn’t working. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone. • Your caller must be calling from an area that supports caller ID. • Both your and your caller’s telephone service providers must use caller ID compatible equipment. • Make sure the home area code is set correctly in the telephone (see Home area code on page 17).
Appendix Troubleshooting Incomplete messages. • If a caller leaves a very long message, part of it may be lost when the system disconnects the call after the maximum recording time you have set (see Message alert tone on page 54). • If the caller pauses for longer than 7 seconds, the answering system stops recording and disconnects the call. • If the answering system’s memory becomes full during a message, the answering system stops recording and disconnects the call.
Appendix Troubleshooting The answering system announces “Time and date not set.” • You need to reset the date and time (see Set date/time on page 16). The answering system does not respond to the remote commands. • Make sure to enter your remote access code correctly (see Remote access code on page 53). • Make sure you are calling from a touch-tone telephone. When you dial a number, you should hear tones.
Appendix Troubleshooting I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work. • Make sure your computer is powered on. • Make sure your Internet connection is working properly. • Make sure that the software is installed and running for your nontraditional telephone service. • Make sure to plug your USB port adapter into a dedicated USB port on your computer.
Appendix Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water • Your telephone can be damaged if it gets wet. Do not use the handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There might be a slight chance of electric shock from lightning.
Appendix Important safety information Especially about cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset.
Appendix Important safety information Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S.
Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC Part 68 and ACTA Industry Canada This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this telephone.
Appendix California Energy Commission battery charging testing instructions This telephone is set up to comply with the energy-conserving standards right out of the box. These instructions are intended for California Energy Commission (CEC) compliance testing only. When the CEC battery charging testing mode is activated, all telephone functions, except battery charging, will be disabled. To activate the CEC battery charging testing mode: 1. Unplug the telephone base power adapter from the power outlet.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. 1.
Appendix Limited warranty 4.
Appendix Limited warranty 6. What must you return with the PRODUCT to get warranty service? You must: a. Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and b. Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and c. Provide your name, complete and correct mailing address, and telephone number. 7.
Appendix Technical specifications RF frequency band 1921.536MHz — 1928.448MHz Channels 5 Operating temperature 32ºF — 122ºF 0ºC — 50ºC Telephone base voltage (AC voltage, 60Hz) 96 — 130Vrms Telephone base voltage (DC adapter output) DC6V @ 400mA Handset voltage 2.4VDC — 3.2VDC Charger voltage (AC adapter output) DC6V @ 400mA Operating times* Talk time (handset): up to 7 hours Talk time (speakerphone): up to 3.
Index Index A Directory storage, 30 DSL filter, 1 Alert tones, 70 Alphabetical search, 35 Announcement, 48 Answer a call, 21 Answer an incoming call during an intercom call, 28 Answering mode, 50 Answering system, 48–66 Area code, 17, 41 E Elapsed time, 20 End a call, 21 F Flash, 24 H Handset locator, 27 Handset ringer tone (selectable ringer tone), 13 Handset ringer volume (ringer volume control), 13 B Base ringer volume (ringer volume control), 19 Base volume control, 19 Battery charging, 8 Battery
Index Index N Number of rings, 52 P Pause, 20 Predialing (on-hook dialing), 20 R Reasons for missing caller ID information, 47 Recording time, 55 Redial, 22–23 Remote access, 65 Remote access code, 53 Remote commands, 65 Repeat messages, 61, 65 Ringer tone, 13 S Screen icons, 69 Skip messages, 61 Speakerphone switching, 21 Speed dial, 38–40 T Tabletop installation, 11 Technical specifications, 93 Temporary ringer silencing, 20 Temporary tone dialing, 25 Troubleshooting, 73–82 V Voicemail, 14 Voice pro
Remote access wallet card The wallet card below lists the commands needed to control your answering system from any touch-tone telephone. Cut along dotted line. Call your telephone number, then enter your 2-digit remote access code (preset to 19). Fold here. Action Remote command Play all messages ........................................1 Play new messages .....................................2 Delete the message ....................................3 (during message playback) Delete all old messages ...
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