Analog Contemporary Series CTM-A2415 Near Term Cordless 1-line Hotel Phone CTM-A2415HC New Term Cordless Accessory Handset and Charging Base BC Master User ‘s Guide
Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. This product should be installed by a qualified technician. power cord. Do not install this product where the cord may be walked on. 2.
• If the product exhibits a distinct change in performance. 15. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning. 20. In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate. Then slide the telephone base down on both mounting studs until it locks into place. Refer to the full instructions in Installation in the user’s manual. CAUTIONS 16.
Table of contents Important safety instructions Parts check list 5 Telephone layout 6 Disclaimer and Limitation of Liability Technical specification 2 Near Term Cordless 1-line CTM-A2415 Base Near Term Cordless 1-line - CTM-A2415 36 6 Near Term Cordless 1-line CTM-A2415 and CTM-A2415HC Handset 7 Near Term Cordless 1-line CTM-A2415HC Charging Stand 8 Installation 8 Near Term Cordless 1-line - CTM-2415 8 Connection 11 Near Term Cordless 1-line - CTM-2415 11 Near Term Cordless Accessory Handset & Cha
Parts check list English Items contained in the respective cordless telephone package: Parts included Model name Near Term cordless 1-line Near Term cordless 1-line accessory handset & charging base Model number Telephone base with faceplate and overlay | Charging Base Cordless handset and Handset battery Telephone line cord with Power connector Base Stand | Wall Mount Bracket -- -- CTM-A2415 CTMA2415HC EN - 5 Power adapter
Telephone layout Near Term Cordless 1-line CTM-A2415 Base 1 2 3 MESSAGE WAITING LED Wall mount clip Faceplate with Speed dial keys FRONT DESK ROOM SERVICE MESSAGE 4 5 6 7 8 9 10 11 12 13 EMERGENCY REPLACE BATTERY LED VOL + | VOL - (VOLUME +/-) SPEAKER CHARGE LED FIND HS (FIND HANDSET) Grooves for Mounting bracket Voicemail voltage detection Battery compartment with cover Grooves for Base stand Telephone jack Base battery ON pinhole EN - 6
1 2 3 4 TALK OFF Numeric dial keys SPEAKER Speed Dial keys (Programmable) 5 FRONT DESK 6 7 8 9 10 11 12 13 14 15 ROOM SERVICE Handset battery ON pinhole Handset earpiece EMERGENCY MUTE MESSAGES LOW BATTERY LED Microphone Handset screw cover -/VOLUME/+ Speakerphone English Near Term Cordless 1-line CTM-A2415 and CTM-A2415HC Handset 16 EN - 7 MESSAGE WAITING LED
Near Term Cordless 1-line CTMA2415HC Charging Stand Installation Near Term Cordless 1-line - CTM-2415 Installation option - install base stand for desktop To mount the base stand 1 2 1. Align the grooves with the base stand. 2. Slide down to secure the stand. Charging poles CHARGE LED To unmount the base stand Simply slide up and lift the telephone base from the base stand.
English Installation option - converting from desktop to wall mount position To mount the telephone base on the wall 1. Unmount the base stand. Put the cordless handset aside. On the telephone base, press the wall mount clip upward and rotate a half turn (180°). Slide back the clip. • It locks into place with the protruding edge pointing towards the upper edge of the telephone base. This protruding edge holds the cordless handset when the phone is mounted on the wall. Protruding edge Mounting bracket 2.
Replace telephone base battery installation Replace a handset battery installation The telephone base battery is pre-installed. To replace the telephone base battery, follow as shown below. The handset battery is pre-installed. To replace the handset battery, follow as shown below. 1. Remove the screw with cross head screwdriver. Gently open the battery compartment cover. 1. Use a narrow object to pry open the screw cover and remove the screw with cross head screwdriver.
CAUTIONS • There may be a risk of explosion if a wrong type of handset battery is used. Use only the supplied rechargeable battery (BT164392/BT264392) or replacement battery (BT266342). To order a replacement, call 1-888-907-2007. • FCC ID is shown on the back of the cordless handset body after the handset cover is removed. • Dispose of used batteries according to the information in The RBRC® seal. 3.
Near Term Cordless Accessory Handset & Charging stand - CTM-2415HC Charger base installation The telephone comes ready for desktop use. 1. Handset registration Place the cordless handset on the telephone base cradle. Handset registration happens automatically the first time a cordless handset is placed on the telephone base. When the registration process completes, the MESSAGE WAITING LED flashes once and you hear 3 rising beeps as confirmation. Install the charger base as shown below.
Near Term Cordless 1-line - CTM-A2415 Program phone settings In order to program different telephone settings, you have to enter ADMIN mode during system idle by pressing *7764#MUTE on the handset. • During ADMIN mode, MUTE key LED on handset, the MESSAGE WAITING LED and SPEAKER LED on the base will blink. To quit ADMIN mode with your settings, press OFF key, and you will hear 2 rising beeps to confirm. To quit ADMIN mode without saving your settings, press OFF key before MUTE key.
Ringer tone working distance), to select the desired RF transmission power control level. You hear 3 rising beeps as confirmation. There are 3 ringer tone options that can be assigned to the telephone base. To change the ringer tone 1. Press *7764#MUTE on the handset to enter ADMIN mode. 2. Press 00 and you hear 3 beeps. Then press a dialing key 1, 2 or 3 to select the desired ringer tone. You hear 3 rising beeps as confirmation. Flash There are 3 flash duration options that can be programmed.
To change the voicemail voltage detection by the FSK detection method 1. Press *7764#MUTE on the handset to enter ADMIN mode. 2. Press 11 and you hear 3 beeps. Then, press a dialing key, 0 (disable) or 1 (enable), to select the desired setting. You hear 3 rising beeps as confirmation. To change the voicemail voltage detection by the Panasonic detection method 1. Press *7764#MUTE on the handset to enter ADMIN mode. 2. Press 14 and you hear 3 beeps.
Operate Answer a call using the telephone base Near Term Cordless 1-line - CTM-A2415 Near Term Cordless Accessory Handset & Charging stand - CTM-2415HC On the telephone base, press Using the cordless handset and the telephone base Place a call The cordless handset and the telephone base cannot be used on the same call. However, calls can be switched between the cordless handset and the telephone base speakerphone. On the cordless handset, press TALK or / SPEAKER.
• To switch a call from the telephone base speakerphone to the cordless handset which is cradled on the telephone base, the cordless handset from the telephone base. Volume Listening volume can be adjusted on the cordless handset and the telephone base. Adjust the listening volume • During a call on the handset, press -VOLUME+ on it to adjust the listening volume. The next call returns to the default listening volume.
Find handset Appendix Use this feature to find all registered cordless handsets. Handset battery It takes up to 12 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Start paging Press FIND HS (FIND HANDSET) on the telephone base when the telephone is not in use. All idle cordless handsets beep for 60 seconds.
• To prevent fire or shock hazard, do not expose this product to water or any type of moisture. EN - 19 English • Observe proper polarity orientation between the battery and metallic contacts.
Appendix Troubleshooting If you have difficulty with the telephones, please try the suggestions below. For customer service, visit our website at www.vtechhotelphones.com or call 1-888-907-2007. For cordless telephone Question Suggestion • Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch. • Make sure the telephone line cord is plugged firmly into the power adapter and the telephone wall jack.
Suggestion • Try all the above suggestions. • Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing. There is no dial tone. • Eliminate any background noise. Mute the telephone before dialing, if applicable, or dial from another room in your unit with less background noise.
Question Suggestion • Make sure the cordless handset is placed in the telephone base or charging base correctly. The CHARGE LED should be on. • Remove the battery and then install it again. Charge it for up to 12 hours. The battery does not charge in the cordless handset or the battery does not accept charge. • If the cordless handset is in the telephone base or charging base but the CHARGE LED is not on, refer to The CHARGE LED is off below.
Suggestion • Make sure the telephone line cord and the power adapter are plugged in properly (page 21). • The cordless handset may be too far from the telephone base. Move it closer to the telephone base. • Adjust the setting of RF transmission power (page 35). It may be out of range. • If other telephones in your hotel are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply).
Question Suggestion • Make sure the power cord is securely plugged into the telephone base. Plug the telephone base into a different working electrical outlet not controlled by a wall switch. The cordless handset beeps and is not performing normally. • Move the cordless handset closer to the telephone base or adjust the setting of RF transmission power (page 35). It may be out of range. • Reset the telephone base by unplugging the electrical power to the base.
Suggestion • Move the handset closer to the telephone base or adjust the setting of RF transmission power (page 35). It may be out of range. • If there is High Speed Internet Access (HSIA) available at the premises through a telephone line, you may need to install a DSL filter (DSL - digital subscriber line) between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference.
Question Suggestion There is interference during a telephone conversation, or the call fades in and out when I am using the cordless handset. I hear other calls when using the telephone. I hear noise on the cordless handset and the keys do not work. • If other telephones in your hotel are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply). • Disconnect the telephone base from the telephone wall jack.
VTech Hospitality Limited Warranty Program VTech Communications, Inc., the manufacturer of VTech Hospitality Product (“Product”), warrants to the holder of a valid proof of purchase (“end user” or “you”) that the Product and all accessories provided by VTech in the Product’s package are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product’s operating instructions.
4. Product to the extent that the problem is caused by use with non-VTech accessories; or 5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or 6. Product purchased, used, serviced, or shipped for repair from outside the United States or Canada, or used for non-approved commercial or institutional purposes (including but not limited to Products used for rental purposes); or 7.
If the handset moves out of range during a telephone conversation, there may be interference. Precautions for users of implanted cardiac pacemakers To improve reception, move closer to the telephone base. Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S.
not burn or puncture the battery. Like other batteries of this type, if burned or punctured, they could release caustic material which could cause injury. The RBRC® seal The RBRC® seal on the nickelmetal hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada.
FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAKXNANXXXX. This identifier must be provided to your telephone service provider upon request.
This product can only be connected to the host equipment and never directly to the network. This product meets the applicable Innovation, Science and Economic Development Canada technical specifications. ISEDC Warning This device complies with Innovation, Science, and Economic Development Canada licenceexempt RSS standard(s). Operation is subject to the following two conditions: 1. This device may not cause interference, and 2.
Appendix up as normal. Energy-saving charging mode Register the handsets back to the telephone base. See page 23 for handset registration instructions. When this mode is activated, all telephone functions, except handset battery charging, will be disabled. To activate the energy-saving charging mode in A1410/A1420: 1. Unplug the telephone base power adapter from the power outlet. Unplug the telephone line cord from the telephone wall jack.
Disclaimer and Limitation of Liability VTech Communications, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this user’s manual. VTech Communications, Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this product. VTech Communications, Inc. and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs.
Technical specification Near Term Cordless 1-line - CTM-A2415 Near Term Cordless Accessory Handset & Charging Stand - CTM-2415HC Frequency control Transmit frequency Channels Nominal effective range Power requirement Crystal controlled PLL synthesizer Handset: 1921.536-1928.448 MHz Telephone base: 1921.536-198.448 MHz 5 Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Handset: 2.4V Ni-MH battery Telephone base backup battery 2.
Index FCC, ACTA and IC regulations 4, 63 Flash 30, 31, 34, 35 A A1100 5, 8, 16, 30, 37, 67 H A1210-A 5, 8, 16, 30, 31, 32, 37, 67 Handset battery 22, 24, 27, 29, 49 A1220 5, 8, 16, 30, 31, 32, 37, 67 Handset battery charging 24, 29 A1310 5, 8, 16, 30, 31, 32, 37, 67 Handset battery installation 22, 27 A1311 5, 8, 16, 30, 31, 32, 37, 67 Handset speakerphone 44, 46 A1410 5, 8, 16, 30, 31, 32, 37, 67 Hold 35, 38, 41, 44, 47 A1420 5, 8, 16, 30, 31, 32, 37, 67 I B Important safety instructions 2,
S Set the voicemail voltage detection 31, 33 Share a call 38, 39, 40, 42, 44, 46 Speakerphone 30, 34, 41, 47 Speed Dial keys 32, 36, 46 T Technical specification 4, 67 Troubleshooting 4, 50 V Voicemail voltage detection 30, 31, 33, 34, 35 Volume 37, 38, 39, 41, 42, 44, 47 W Wall mount 17, 19, 21, 24, 26 EN - 38
English EN - 39
Specifications are subject to change without notice. VTech Telecommunications, Inc. All rights reserved. 07/20.
