Product Warranty

Returns:
We want you to be completely happy with your order. If for some reason you
are not completely satisfied, you may return items purchased through VTech
Online within 90 days of purchase for a refund.
Toy must be in its original condition
Toy must be returned with original packaging and all paperwork included
with the toy (manual, etc) and original packing slip.
To return an item customer should access their Club VTech account to receive
return instructions and 2 printable forms to include with return.
We cannot process exchanges. To get exactly the product you want as
quickly as possible, return the item for a refund and place an order for the new
item.
Return instructions to consumer:
Please return only items purchased through your VTech online order. Any
items returned that are not listed on the RMA form will not be processed.
Any other items included cannot be returned or replaced. Refunds can
only be issued for items purchased through VTechkids.com.
Remove all batteries and accessories from your product. Any batteries,
accessories, or store bought items returned with your product cannot be
returned or replaced.
Place the product in a shippable carton, if possible use the carton that you
received the product in.
Include the preprinted form with your name, address, RMA # and reason
for the return.
Use a copy of the return form as your shipping label by securing it to the
top of the shipping carton. Failure to use the supplied label will result in
your package being refused by the warehouse. Do not return your product
to any address other than the one listed on the label.
Please return the product Postage Paid & Insured for loss or damage as