SIP Next Gen Series NG-S3211 SIP Next Gen Corded 1-line Hotel Telephone NG-S3211W SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone User ‘s Guide
Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. This product should be installed by a qualified technician. power cord. Do not install this product where the cord may be walked on. 2.
• If the product has been dropped and the telephone base and/or handset has been damaged. • If the product exhibits a distinct change in performance. 15. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning. 20. In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate.
Instructions de sécurité importantes Lorsque vous utilisez votre équipement téléphonique, des précautions de base doivent toujours être prises pour réduire les risques d’incendie, d’électrocution et de blessure, notamment les suivantes : 1. Ce produit doit être installé par un technicien qualifié. sûr du type d’alimentation électrique sur place, consultez votre revendeur ou votre compagnie d’électricité locale. 2.
• • d’utilisation. Ne réglez que les commandes qui sont couvertes par le mode d’emploi. Un mauvais réglage des autres commandes peut entraîner des dommages et nécessite souvent un travail important de la part d’un technicien autorisé pour remettre le produit en état de fonctionnement. Si le produit est tombé et que le socle du téléphone et/ou le combiné ont été endommagés. Si le produit présente un changement distinct de performance. 15.
Table of contents Telephone operation........................... 16 SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211................................16 Important safety instructions............... 2 Instructions de sécurité importantes... 4 Parts check list...................................... 7 Telephone layout................................. 8 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W.................16 Appendix.............................................
Parts check list Items contained in the corded telephone package: Parts included Model name SIP Next Gen Corded 1-line Hotel Telehone Model number Telephone base with overlay Ethernet cable | Short ethernet Corded handset cable | Telephone Base Power Adapter NG-S3211 power adapter is sold separately SIP Next Gen Corded 1-line Wi-Fi NG-S3211W Enabled Hotel Telephone EN - 7 Base stand| Mounting bracket
Telephone layout SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W Telephone Base 8 1 2 3 4 5 1 2 3 4 5 6 7 6 7 9 Message waiting LED Speed dial keys MESSAGE key MUTE key HOLD key EMERGENCY key Numeric dial keys VOLUME – key VOLUME + key 8 9 10 11 12 SPEAKER key EN - 8 10 11 Speakerphone Power adapter input NET ethernet port PC ethernet port Handset connector jack 12
Telephone layout SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W Handset 1 2 3 1 2 3 Earpiece Microphone Handset cord jack (in the handset’s compartment) EN - 9
Installation Note SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W • The dial tone will not be played if the SIP account used by this telephone cannot be registered. • The power adapter is sold separately. • Use only the power adapter described in “Technical specifications” on page 26. Telephone base installation 1.
Installation option - converting from desktop to wall mount position To mount the telephone base on the wall 1. Unmount the base stand from the telephone base. Disconnect all cords and cables from the telephone base. Put the cordless handset aside. 7. Mount the telephone base on the wall by positioning the eyelets on the telephone base and the mounting bracket against the mounting studs. Then slide the telephone base down on both mounting studs until it locks into place. 2.
wall mount bracket dimensions Unit: mm EN - 12
Installation Installation notes SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W CAUTION! Please be careful of sharp edges of base stand that can cause harm during the installation process. Replacing the coiled handset cord 1. Hold the handset. 2. Press both thumbs down on the edge of the handset cover near the back of the earpiece, and slide the handset cover downwards.
Telephone settings SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W Default settings are indicated by asterisks (*). Setting Options Adjustable by Handset earpiece volume Speakerphone volume Ringer tone 1, 2, 3, 4, 5, 6*, 7, 8 1, 2, 3, 4, 5, 6*, 7, 8 Tone 1*, Tone 2, Tone 3 User and administrator User and administrator Administrator only All telephone settings are programmed through the administrative web portal.
Voice Menu The Voice menu enables you to use the handset to query and change telephone settings. To access the Voice Menu: 1. When the telephone is idle, lift the corded handset from the telephone base. 2. Press this key sequence on the handset: Û Û Û Û. A digitized voice on the handset will announce Voice Menu options. 3. Press the number key on the handset to select the desired menu option, or enter information.
Telephone operation SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W Receive a call When there is an incoming call, the telephone rings and the message waiting LED flashes. To answer a call: Press or lift the corded handset from the telephone base to answer. The when in speakerphone mode. key illuminates Place a call Press or lift the corded handset from the telephone base. Listen for a dial tone and then dial the desired number.
Message waiting indicator When a voice message is received, the message waiting LED on the telephone base flashes. Play messages Press MESSAGES in idle mode to play messages. Mute Mute the microphone 1. During a call, press MUTE. • The MUTE key illuminates when the mute function is turned on. You can hear the party on the other end, but they cannot hear you. 2. Press MUTE again to resume the conversation. • The light on the MUTE key turns off.
Appendix Troubleshooting If you have difficulty with the telephones, please try the suggestions below. For customer service, visit our website at www.vtechhotelphones.com or call 1-888-907-2007. For corded telephone Question Suggestions The telephone does not work at all. • Make sure a Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE). • Unplug the Cat-5 network cable from the network wall jack.
Question Suggestions • Try all the above suggestions. • A prefix may be required for dialing some internal or external calls • Make sure there is a dial tone before dialing. • Check your server settings. If other telephones in your hotel are having the same problem, the problem is in the wiring or network server. Contact your telephone service provider (charges may apply). I cannot dial out. The telephone cannot register to the network server. The telephone does not ring when there is an incoming call.
Question I hear other calls when using the telephone. There is interference during a telephone conversation. Suggestions • Disconnect the telephone base from the network wall jack and connect a different working telephone. Check your server settings. If calls are still not clear, the problem is probably in the wiring or network server. Contact your telephone service provider (charges may apply).
Appendix or replacement of Product, at VTech’s option, is the exclusive remedy. VTech Hospitality Limited Warranty Program VTech Communications, Inc.
installation or repair of systems outside the unit. 9. Line cords or coil cords, plastic overlays, connectors, power adapters and batteries, if the Product is returned without them. VTech will charge the end user at then-current prices for each of the missing items. 10. NiCd or NiMH handset batteries, or power adapters, which, under all circumstances, are covered by a one (1) year warranty only.
Appendix FCC Part 68 and ACTA FCC, ACTA and IC regulations Consumer Information FCC Part 15 a. This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA). On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. This device complies with Part 15 of the FCC rules.
f. Should you experience trouble with this equipment, please contact VTech Communications, Inc. 1-888-907-2007 for repair or warranty information. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. g. Please follow instructions for repairing if any (e.g. battery replacement section); otherwise do not alternate or repair any parts of device except specified. h.
Appendix Disclaimer and Limitation of Liability Maintenance Taking care of your telephone Your telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water VTech Communications, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this user’s manual. VTech Communications, Inc.
Technical specifications SIP Next Gen Corded 1-line Hotel Telephone - NG-S3211 SIP Next Gen Corded 1-line Wi-Fi Enabled Hotel Telephone - NG-S3211W Power requirement Power over Ethernet (PoE): IEEE 802.3at supported, class 2 If PoE not available, power adapter (sold separately for NG-S3211 model): • Input: 100-240V AC 50/60Hz Output: 5.0V DC @ 2.
Index R Receive a call 16 A Ringer tone 14 Ringer volume 16 Answer a call 16 S C Speakerphone 16 Coiled handset cord 13 T E Technical specification 26 End a call 16 Troubleshooting 18 F V FCC, ACTA and IC regulations 23 Voice menu 15 H Hold a call 17 I Volume 16 Handset 14 Listening 16 Ringer 16 Speakerphone 14 W Important safety instructions 2 Installation Wall Mount 11, 12 Base Stand 10 Coiled handset cord 13 Notes 13 Telephone Base 10 Wall Mount 11, 12 L Limited Warranty 21 Listening
Specifications are subject to change without notice. Copyright © 2022 VTech Communications, Inc. All rights reserved. 05/22. NG-S3211_NG-S3211_UG_V1_CEC_US_2022.05.
