SkyGM-102 VoIP Gateway User Manual Page 1 of 42 Ver 2.
目錄 Welcome ..........................................................................................................3 Package ...........................................................................................................3 System Requirements......................................................................................4 SkyGM-102 Installing .......................................................................................4 Start SkyGM-102............................................
Welcome SkyGM-102 Personal VoIP Gateway is an exciting new device that let’s you make and receive Skype™ calls using your standard telephone handset.
System Requirements In order to install the SkyGM-102 adapter you will need the following: 1. SkyGM-102 adapter 2. RJ11 cable 3. Telephone (regular telephone, cordless phone, DECT phone, …) 4. Telephone service (for conf call, 3 way calling and forwarding features) 5. Broadband internet service is recommended 6. PC with the following minimum specifications: z Pentium 800MHz or equivalent z Windows 2000、XP、Vista or Windows 7 z Skype™ version 3.8or higher (www.skype.com) must be installed.
The detailed instructions follow： STEP 1: If Skype™ is not already installed on your computer, visit http://www.skype.com and follow the instructions there to install Skype™. Verify that Skype™ is working before installing the SkyGM-102 adapter. STEP 2: Installation SkyGM-102 program, click " Next " button. On the following window press "Customize setup", click " Next " button. Page 5 of 42 Ver 2.
On the following window press " Ready to Install ", click " Install " button. On the following window press "Install SkyGM-102 ". Page 6 of 42 Ver 2.
On the following window press on “Continue Anyway” button, as shown by the picture below: On the following window press "Completing the SkyGM-102 Setup Wizard " screen, click "Finish" button. Then please SkyGM-102 hardware device into your computer to complete installation. Page 7 of 42 Ver 2.
Hardware device SkyGM-102 into the computer, the computer work out the lower right corner that shows "Found new hardware" On the following window press "Software Installation" warning screen, click "Continue Anyway" button. At this stage SkyGM-102 will be initializing as shown by the picture below: Page 8 of 42 Ver 2.
On the following window choose the second radio button and press “Next”, as shown by the picture below: On the following window press “Next”, as shown by the picture below: Page 9 of 42 Ver 2.
On the following window, press on “Continue Anyway” button, as shown by the picture below: After you get the following window, press “Finish”, as shown by the picture below: Your SkyGM-102 software is now installed on your computer. Page 10 of 42 Ver 2.
When the installation completes you should see the following message appear near your system tray and a new telephone icon (circled in red below) in your system tray as shown below. The telephone icon indicates that the SkyGM-102 software is installed and running and that you can start making calls via Skype™ and the SkyGM-102 adapter. You will see a new program group named SkyGM-102, accessed from the Start buttonÆ All Programs as shown below. Page 11 of 42 Ver 2.
Start SkyGM-102 In order to use SkyGM-102 and it’s features, (1) the SkyGM-102 adapter must be plugged into the PC, (2) a telephone handset must be plugged into the SkyGM-102 adapter, (3) the SkyGM-102 adapter must be connected to the telephone wall jack (4) the SkyGM-102 agent must be running (see green telephone in the Windows System Tray).
You should now see the SkyGM-102 agent in the Windows System Tray as shown below. You are now ready to use the SkyGM-102 Personal VoIP Gateway. Page 13 of 42 Ver 2.
SkyGM-102 program state model When the SkyGM-102 adapter is installed and the software is installed properly, then you will see a white blue phone design as shown below. in the system tray SkyGM-102 of the desktop and Quick Launch icon: SkyGM-102 lower right corner of the system of Microsoft Windows Desktop Taskbar icon: Standby Phone use Failure of hardware devices to enable Skype can not connect When the SkyGM-102 agent is not running, there is no phone in the system tray. Page 14 of 42 Ver 2.
Test SkyGM-102 Skype provides a useful feature to test your connection. It is called Echo123. If you send “callme” in a chat with echo123, the echo123 service will call you and let you leave a message which will be played back to you. This will help you verify that the SkyGM-102 adapter, SkyGM-102 driver and the telephone are all connected and installed properly.
You will see the following chat screen and you should enter “callme” and press the Enter key on your keyboard. Within 10-20 seconds, you should see the following screen, and the telephone connected to the SkyGM-102 adapter should ring. Pick up the handset and follow the instructions. The Echo Test Service will ask you to leave a message which will be played back immediately.
Note: "callme" for "echo123" is a feature presented and supported by Skype – it may not be supported in some geographic locations or due to other reasons beyond the scope of SkyGM-102. In case that following typing "callme" you receive a Skype chat error message or the Skype user interface doesn't indicate an incoming call, you can still try to establish an outgoing call to "echo123" to test the SkyGM-102 device. When the test concludes you can press OK on the following screen.
Make and receive calls You can continue to use the telephone handset connected to the SkyGM-102 adapter to make and receive standard telephone calls as you used without any change. To make a standard phone call, just pick up the handset and dial as you normally would. To answer (receive) a standard phone call just pick up the handset when the phone rings. When you receive an incoming Skype™ call, the handset connected to the SkyGM-102 adapter will ring.
Step 1: Right click on the desired contact as shown below and select Assign Speed-Dial: Step 2: Enter the desired speed dial number (e.g. 22) as shown below and press the OK button. Page 19 of 42 Ver 2.
Step 3: You will now see an indication that the Skype™ contact has a speed dial associated with them as shown below. Page 20 of 42 Ver 2.
Internet telephone and general market, then switching between While on a regular phone call you may receive a Skype™ call or while on a Skype™ call you may receive a regular call.
You may then: • Press ‘#1’ to switch between active calls keeping current call on-hold • Press ‘##’ to terminate current call and switch to call on-hold • Press ‘#2’ to conference the calls together Call forward The SkyGM-102 adapter can be configured to forward all incoming Skype™ calls to another telephone number, such as your mobile phone. It can also forward incoming telephone calls to a Skype™ or SkypeOut™ call.
Press the Call handling tab to see the Call handling parameters as shown below: In order to forward incoming Skype™ calls to a telephone number such as your mobile phone, change the Incoming Internet Calls settings as follows： • Check the Call Forward check box as shown below: Page 23 of 42 Ver 2.
• • Select the number of rings before the forwarding takes place as shown elow. Then select the telephone that should be dialed on the telephone line and press the Apply and/or OK button as shown below. Enter the telephone exactly as you would dial it if you were to pick up a telephone directly connected to the phone line. Page 24 of 42 Ver 2.
If you are on a PBX, you may need to press a digit to get an outside line (i.e. 9). In this case you would enter 9,,,16175551212. You may need to experiment with the number of commas to enter. This is related to the time it takes the PBX to provide a dial tone after pressing the outside line digit (i.e. 9). The instructions above describe how to forward incoming VoIP calls to the PSTN.
The answering machine is disabled by default. In order to enable the SkyGM-102 TAM, bring up the SkyGM-102 Æ Call handling tab and press the Answering machine radio dial for Incoming Internet calls (for incoming VoIP calls) and/or Incoming PSTN calls (for incoming phone calls) and select the desired number of rings before the TAM answers as shown below: Note your Pin number. This can be changed and will be required in order to check messages or change the TAM options remotely.
Interactive voice response system (IVR) The IVR system provides access to the SkyGM-102 TAM for managing recorded messages as well as configuring the TAM. In addition, the IVR provides access to Toll Bypass(explained in the Toll Bypass section) and the VoIP service provider Voicemail. The IVR system can be accessed from the local telephone handset connected to SkyGM-102 as well as via calling in remotely (explained in the Remote Administrative Access section). Not all features are supported in all modes (i.
Remote IVR control In order to access the IVR remotely, the Answering Machine OR Call forward option AND Enable administrative mode option must be set for the network (Internet and/or PSTN) you would like to call in on as shown below: Once enable, you can call in to your PSTN line or your VoIP account to remotely access SkyGM-102. When you call in, you will hear the outgoing message or the call forward message. During the message, you should press the ‘＊’ key followed by the pin code and ‘＊’ key again.
Any call forwarding Once authenticated (as explained in the Remote IVR Access section), you can make a call on the other network. This is referred to as toll bypass. For example, you can call in on the VoIP network and make a PSTN call or you can call in on the PSTN line and make a VoIP call. In order to make a call, simply enter the desired number or speed dial number followed by the ‘＊’ key and you call will be placed.
User Action Repeat current message Delete current message, move to next Keep current message, move to next Delete all messages Key 1 2 3 9 10. If you don’t enter any valid key within 5 sec after message has ended, the system will behave as if you pressed ‘3’ To exit voicemail mode press ‘##” or place the attached telephone in the handset (i.e. on hook). Alternatively, pressing ‘#1’ will also exit voicemail mode. In either case, the currently playing message will be stopped.
field. The folder containing the recordings can be accessed by pressing the Open Folder button. With the location folder open you can access the individual recordings. Recordings are named according to the following naming convention: Call_
Change the basic feature set You can change the default settings for sending a call, activating a Skype™ call, switching between a Skype™ call and a regular call (call waiting) and conference calling, by running the SkyGM-102 Configure. Right click on the SkyGM-102 and select Configure as shown below： You will see the configuration tab as shown below： The Initiate Voip Call – press these keys to get a VoIP dial-tone.
The Call Waiting Sequence – press these keys during a call to switch between a VoIP and regular call. For example to switch from a regular telephone call to an incoming Skype™ call or to switch from a Skype™ call to an incoming regular phone call. The Conference Key Sequence – while on a Skype call and you receive a regular call or while on a regular call and you receive a Skype call, press these keys conference together the two calls. The Set Phone Type selects which softphone you would like to work with.
Uninstall In order to uninstall the SkyGM-102 adapter, click on the uninstall utility in the SkyGM-102 program group accessed from the Start button Æ All Programs Æ SkyGM-102ÆUninstall: You will see the uninstall indicator as follows. When the uninstall indicator disappears, the un-installation is complete. Page 34 of 42 Ver 2.
Install new software version SkyGM-102 When you install a new version of SkyGM-102 software, at the end you will see a slightly different Skype warning message as shown below. Select “Allow this program to use Skype” and press OK as shown below: Page 35 of 42 Ver 2.
Troubleshooting The first step in troubleshooting is to read the readme.txt that appears in the SkyGM-102 program group. It contains a list of known issues for the current SkyGM-102 driver version. To find out the driver version, right click on the SkyGM-102 and select About： You will see the SkyGM-102 About screen below： Common Fix If SkyGM-102 was working OK and suddenly stops working properly (e.g.
Softphone Version Warning If you get a Softphone Version Warning from SkyGM-102, then you should upgrade your softphone to the latest version. Otherwise, SkyGM-102 may not operate properly. SkyGM-102 does not appear to be responding to incoming calls There are several reasons why SkyGM-102 may not function. • SkyGM-102 may not work properly with some 4 wire (multiline) phones • Make sure the SkyGM-102 adapter is connected to the PC and SkyGM-102 Agent is running(green phone in the Windows System Tray).
Check the Audio In and Audio Out list boxes and make sure SkyGM-102 Audio device is selected. Page 38 of 42 Ver 2.
Call Forwarding is not working properly • Make sure that a telephone cable is plugged into the SkyGM-102 adaptor line jack and to the wall phone plug • Make sure call forwarding is configured properly in the SkyGM-102 Æ Configure Æ Call Forwarding tab • Try to dial the telephone number as you have entered in the SkyGM-102 Call Forwarding dialog box • If you are on a PBX, make sure you have entered enough commas after the 9 (for example) to make sure that SkyGM-102 waits for the dialtone before dialing
Radio Shack ET-3580 Appendix A - IVR Flow Chart Page 40 of 42 Ver 2.
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