Online user’s manual w w w.v t e c h p h o n e s .
Congratulations on purchasing your new VTech product. Before using this telephone, please read Important safety instructions on page 40 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Getting started . . . . . . . . . . . . . . . . . 1 Parts checklist . . . . . . . . . . . . . . . . . . 1 Telephone base and charger installation . . . . . . . . . . . . . . . . . . . 2 Wall mounting (optional) . . . . . . . . . . 2 Battery installation . . . . . . . . . . . . . . . 3 Battery charging . . . . . . . . . . . . . . . . 3 Handset layout . . . . . . . . . . . . . . . . . . 4 Telephone base layout . . . . . . . . . . . 6 Alphabetical search . . . . . .
Table of contents Appendix . . . . . . . . . . . . . . . . . . . . 31 Display screen messages . . . . . . . . 31 Handset and telephone base indicators . . . . . . . . . . . . . . . . . . . 32 Handset screen icons . . . . . . . . . . . 32 Battery . . . . . . . . . . . . . . . . . . . . . . . 33 Troubleshooting . . . . . . . . . . . . . . . . 34 Important safety instructions . . . . . . 40 Precautions for users of implanted cardiac pacemakers . . . . . . . . . . .
Getting started Parts checklist Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.
Getting started Telephone base and charger installation Install the telephone base and charger as shown below. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and telephone wall jack. Contact your DSL service provider for more information about DSL filter.
Getting started Battery installation Install the battery as shown below. 1 Plug the battery connector securely into the socket. 2 Place the battery with the wires inside the battery compartment. 3 Slide the battery compartment cover towards the center of the handset until it clicks into place. 4 Place the handset in the telephone base or charger to charge. CHARGE light remains on when charging.
Getting started Handset layout CHARGE light On when the handset is charging in the telephone base or charger (page 3). CID/VOL- (caller ID/volume) Press to review the call log when the telephone is not in use (page 19). During a call, press to decrease the listening volume. A double beep sounds at the lowest setting (page 11). Press to scroll down while in a menu, or reviewing the directory, call log or redial list. When entering numbers or names in the directory, press to move the cursor to the left.
Getting started Handset layout MENU/SELECT Press to show the menu. While in a menu, press to choose an item, or save an entry or setting. /VOL+ (directory/volume) Press to review the directory when the telephone is not in use (page 16). During a call, press to increase the listening volume. A double beep sounds at the highest setting (page 11). Press to scroll up while in a menu, or reviewing the directory, call log or redial list.
Getting started Telephone base layout X/DELETE Message window Press to delete the message currently playing (page 27). Shows the number of messages and other answering system information (page 29). When the telephone is not in use, press twice to delete all previously reviewed messages (page 28). /SKIP Press to skip to the next message (page 27). /REPEAT Press to repeat the message or press twice to play the previous message (page 27). /PLAY/STOP Press to play messages (page 27).
Telephone settings Using the menu To enter the handset menu: 1. Press MENU/SELECT when the telephone is not in use. 2. Press CID or until the screen displays the desired feature menu. 3. Press MENU/SELECT to enter that menu. • To return to the previous menu, press OFF/CANCEL. • To return to idle mode, press and hold OFF/CANCEL. Ringer volume (telephone base) Press /VOLUME or /VOLUME on the telephone base to adjust the ringer volume when the telephone is not in use.
Telephone settings LCD language The LCD language is preset to English. You can select English, French or Spanish to be used in all screen displays. To select a language: 1. Press MENU/SELECT when the handset is not in use. 2. Press CID or until the screen displays Settings, then press MENU/SELECT twice. 3. Press CID or to choose English, Français or Español, then press MENU/SELECT to save your setting. You hear a confirmation tone.
Telephone settings Key tone Settings You can turn the key tone on or off. 1. Press MENU/SELECT when the handset is not in use. 2. Press CID or until the screen displays Settings, then press MENU/SELECT. 3. Press CID or until the screen displays Key tone, then press MENU/SELECT. 4. Press CID or to choose On or Off, then press MENU/SELECT to confirm your selection. You hear a confirmation tone.
Telephone settings Home area code If you dial local calls using only seven digits (area code not required), you can program your home area code so that when you receive a call within your local area, the telephone number is automatically stored in the call log without the area code. To change the setting: 1. Press MENU/SELECT when the handset is not in use. 2. Press CID or until the screen displays Settings, then press MENU/SELECT. 3.
Telephone operation Make a call • Press /FLASH and then use the dialing keys (0-9) to dial the telephone number. Predial a call CANCEL • Enter the telephone number using the dialing keys (0-9), then press /FLASH to dial. CAN • The screen shows the elapsed time as you talk (in hours, minutes and seconds). • When predialing (preview numbers before dialing), press MUTE/DELETE or OFF/CANCEL to backspace and delete; press and hold REDIAL/PAUSE to insert a dialing pause (a P appears).
Telephone operation Temporary ringer silencing When the telephone is ringing, you can temporarily silence the ringer of the handset or telephone base without disconnecting the call. The next call rings normally at the preset volume. To silence the handset ringer: • Press OFF/CANCEL or MUTE/DELETE and then Ringer muted displays. Ringer muted 10:15 To silence the telephone base ringer: • Press /VOLUME once.
Telephone operation Multiple handset use (for models CS6120-2 and CS6124-2 only) You can use both handsets at the same time on an outside call. To share an outside call: • When a handset is already on a call and you would like to join the call, press /FLASH on the other handset to join the call. • To end the call, press OFF/CANCEL or place the handset in the telephone base or charger. The call continues until all handsets hang up.
CANCEL Telephone operation Redial list The telephone stores the five most recently dialed numbers. • When there are already five entries, the oldest entry is deleted to make room for the new entry. • Entries are shown in reverse chronological order. Review and dial from the redial list 1. Press REDIAL/PAUSE when the handset is not in use. 2. Press CID, or REDIAL/PAUSE repeatedly until the desired entry displays. 3. Press /FLASH to dial. -OR1. Press /FLASH when the handset is not in use. 2.
Telephone operation Add a directory entry 1. Enter the number when the handset is not in use and press MENU/SELECT, then go to step 3. -OR- When the handset is not in use, press MENU/SELECT then scroll to Directory and press MENU/SELECT twice. 2. When the screen displays Enter number: Use the dialing keys to enter the number. Directory Add contact Press MUTE/DELETE to backspace and erase a digit. Press and hold MUTE/DELETE to erase the entire entry. Press CID or to move the cursor to the left or right.
Telephone operation Review and dial from the directory Entries are sorted alphabetically. 1. Press when the handset is not in use. Press CID or to browse. 2. When the desired entry displays, press /FLASH to dial. -OR- Review Mike Smith 800-595-9511 1. When the handset is not in use, press MENU/SELECT then scroll to Directory and press MENU/SELECT again. 2. Press CID or to select Review. 3. Press MENU/SELECT and then press CID or to browse. 4. When the desired entry displays, press /FLASH to dial.
Telephone operation Edit a directory entry 1. Search for the desired entry in the directory (see Review and dial from the directory or Alphabetical search on page 16). 2. When the desired entry appears, press MENU/SELECT. The screen displays Edit number and the stored number. Edit number • If the number has more than 11 digits, the screen only 800-595-9511_ displays the stored number. 3. Use the dialing keys to edit the number. • Press MUTE/DELETE to backspace and erase a digit.
Telephone operation About caller ID This product supports caller ID services provided by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. Some names and numbers may not show because they are not available or blocked by the caller. The caller ID information shows after the first or second ring.
Telephone operation Missed call indicator When there are calls that have not been reviewed in the call log, the handset displays XX missed calls. Each time you review a call log entry marked NEW, the number of missed calls decreases by one. When you have reviewed all the missed calls, the missed call indicator no longer displays. If you do not want to review the missed calls one by one, press and hold OFF/CANCEL on the idle handset to erase the missed call indicator. All the entries are then considered old.
Telephone operation View dialing options Although the call log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may dial only the seven digits, or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits. You can change the number of digits that you dial from or store to the directory.
Telephone operation Delete the call log entries To delete an entry: 1. When in the call log, press CID or to browse. 2. Press MUTE/DELETE to delete the selected entry. The screen displays Deleting... and then you hear a confirmation tone. To delete all entries: 1. Press MENU/SELECT when the handset is not in use. Press CID or to select Call log. 2. Press MENU/SELECT and then press CID or to select Delete all? Del all calls. 3. Press MENU/SELECT and the screen displays Delete all? 4.
Answering system settings Answering system setup Most of the answering system settings are changed with a system handset. Answer ON/OFF The answering system must be turned on to answer and record messages. When the answering system is turned on, the /ANS ON/OFF light on the telephone base turns on and ANS ON displays on the handset. To turn on or off with the telephone base: • Press /ANS ON/OFF to turn the built-in answering system on or off.
Answering system settings Number of rings You can choose from two, three, four, five or six rings; or toll saver. With toll saver selected, the answering system answers after two rings when you have new messages, and after four rings when you have no new messages. This enables you to check for new messages and avoid paying unnecessary long distance charges if you are calling from outside your local area. 1. Press MENU/SELECT when the handset is not in use. 2.
Answering system settings Recording time You can set the recording time for each incoming message. 1. Press MENU/SELECT when the handset is not in use. 2. Press CID or to select Answering sys, then press MENU/SELECT. 3. Press CID or to select Ans sys setup, then press MENU/SELECT. 4. Press CID or to select Recording time, then press MENU/SELECT. 5. Press CID or to choose from 3 minutes, 2 minutes or 1 minute, then press MENU/SELECT to confirm your selection. You hear a confirmation tone.
Answering system settings Play or delete your own announcement 1. Press MENU/SELECT when the handset is not in use. 2. Press CID or to select Answering sys, then press MENU/SELECT. 3. Press MENU/SELECT to select Announcement. 4. The screen displays Play [2] Del [3] Rec [7] and the handset announces, “To play, press 2. To record, press 7.” • Press 2 to play. The screen displays Playing... Stop [5]. Press 5 to stop the playback at any time. • Press 3 to delete your own recorded announcement.
Answering system operation Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail. Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently. • If and New voicemail display on the handset, your telephone service provider is indicating that it has new voicemail for you.
Answering system operation New message indication When there are new answering system messages, and XX new messages display on the handset and the message window on the telephone base flashes. When you are reviewing a new message, and NEW display on the handset. If the message alert tone is turned on, the telephone base beeps every 10 seconds when there are messages that have not been reviewed. Call intercept If you want to talk to the person whose message is being recorded, press on the handset.
Answering system operation Delete all messages To delete all messages with the telephone base: 1. Press X/DELETE when the phone is not in use. 2. The telephone announces, “To delete all old messages, press DELETE again.” Press X/DELETE again. All previously heard messages are erased and the telephone announces, “All old messages deleted.” To delete all messages with a handset: 1. Press MENU/SELECT when the handset is not in use. 2. Press CID or to select Answering sys, then press MENU/SELECT. 3.
Answering system operation Message window displays Window display Description 0 No messages. 1-99 Total number of old messages recorded. Current message number during old message playback. 0-99 (flashing) Total number of new messages recorded, or the current message number during new message playback. The clock needs to be set. 1-99 & F (alternating) Memory is full with total number of messages recorded. 1-8 Telephone base speaker volume level while adjusting.
Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19; see Remote access code on page 23 to change it. 1. Dial your telephone number from any touch-tone telephone. 2. When the system plays your announcement, enter the two-digit security code. 3. Then you can enter one of the following remote commands. 4. Hang up or press 8 to end the call. Command Function 1 Play all messages.
Appendix Display screen messages Annc deleted Your recorded announcement is deleted. Call log empty There are no call log entries. Directory empty There are no directory entries. Directory full The directory is full. Ended X:XX:XX You have just ended a call. Incoming call There is an incoming call. Line in use A system handset or another telephone on the same line is in use. Low battery The battery needs to be recharged.
Appendix Handset and telephone base indicators Handset light CHARGE On when the handset is charging in the telephone base or charger. Telephone base light On when the telephone is in use. On when the answering system is answering a call. Flashes quickly when there is an incoming call. Flashes when another telephone sharing the same line is in use. IN USE /ANS ON/OFF On when the answering system is turned on. Handset screen icons Battery status - flashes when the battery is low and needs charging.
Appendix Battery It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in use (talking*) Seven hours While not in use (standby**) Five days *Operating times vary depending on your actual use and the age of the battery. **Handset is not charging or in use. The battery needs charging when: • • • • • A new battery is installed in the handset. The handset beeps every 50 seconds while on a call.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377. My telephone does not work at all. • Make sure the battery is installed and charged correctly (pages 3). For optimum daily performance, return the handset to the telephone base or charger after use.
Appendix Troubleshooting Low battery shows on the handset screen. • Place the handset in the telephone base or charger for recharging. • Remove and install the battery again and use it until fully depleted, then charge the handset in the telephone base or charger for up to 16 hours. • If the above measures do not correct the problem, replace the battery. The battery does not charge in the handset or the handset battery does not accept charge.
Appendix Troubleshooting • Reset the telephone base by unplugging the electrical power to the base. Wait for 15 seconds and plug it back in again. Allow up to one minute for the cordless handset and the telephone base to synchronize. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. There is interference during a telephone conversation.
Appendix Troubleshooting The telephone does not receive caller ID or the telephone does not show caller ID during call waiting. • Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider. • The caller may not be calling from an area which supports caller ID. • Both your and the caller’s telephone service providers must use equipment compatible with caller ID service.
Appendix Troubleshooting • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 26). To determine how many rings activate your voicemail, please contact your telephone service provider. • If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.
Appendix Troubleshooting The answering system does not respond to remote commands. • Make sure your remote access code is correct (page 23). • Make sure you are calling from a touch-tone telephone. When dialing a number, there should be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system. • The answering system may not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients • Should keep wireless telephones at least six inches from the pacemaker.
Appendix About cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Appendix Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Limited warranty (continued) How do you get warranty service? To obtain warranty service in the USA, please visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations (continued) If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Warranty. If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service.
Index A E About caller ID 18 About cordless telephones 42 Add a directory entry 15 Alphabetical search 16 Announcement 24 Answer a call 11 Answering system and voicemail 26 Answering system setup 22 Answer ON/OFF 22 Edit a directory entry 17 End a call 11 F Find handset 12 Flash 11 H Battery 33 Battery charging 3 Battery installation 3 Handset indicators 32 Handset layout 4, 5 Handset light 32 Handset ringer 7 Handset screen icons 32 Home area code 10 C I B Caller ID 18 Call intercept 27 Call lo
Index N T New message indication 27 Number of rings 23 Technical specifications 46 Telephone base indicators 32 Telephone base installation 2 Telephone base layout 6 Telephone base light 32 Telephone base ringer 7 Temporary ringer silencing 12 Temporary tone dialing 12 Time and date setting 9 Tone 7, 9 Tone dialing 10 Troubleshooting 34 O Operating range 41 P Pacemaker patients 41 Paging handset 12 Parts checklist 1 Phonebook (directory) 14 Play memos 28 Play your own announcement 25 Precautions for
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc., Beaverton, Oregon 97008. Distributed in Canada by VTech Technologies Canada Ltd., Richmond, B.C. V6W 1L5. VTech is the registered trademark of VTech Holdings Limited. Copyright © 2011 for VTECH TELECOMMUNICATIONS LTD. All rights reserved. Version 6 10/11.
