User’s manual w w w.v t e c h p h o n e s .
Congratulations on purchasing your new VTech product. Before using this telephone, please read the Important safety instructions on page 73 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Getting started..........................1 Parts checklist.............................1 Installation...................................2 Telephone base and charger installation................................3 Battery installation .....................4 Battery charging..........................5 Installation options......................6 Tabletop to wall mount installation . .............................6 Wall mount to tabletop installation................................
Table of contents Save a redial entry to the directory.............................42 Delete a redial entry....................42 Intercom......................................43 Answer an incoming call during an intercom call.............44 Share an outside call...................45 Hold a call and intercom.............45 Directory......................................46 Create a new entry in the home directory.........................47 Character chart...........................48 Review the directory....
Getting started Parts checklist Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Quick start guide Telephone line cord User’s manual Battery compartment covers (2) Telephone base Batteries (2) Charger and power adapter Telephone base power adapter Wall bracket Handsets (2) To purchase a replacement battery or power adapter, visit our website at www.vtechphones.com or call 1 (800) 595-9511.
Getting started Installation Install the telephone base close to a telephone jack and a power outlet not connected to a wall switch. For optimum range and better reception, place the telephone base in a central and open location.
Getting started Telephone base and charger installation Install the telephone base and charger as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference.
Getting started Battery installation Install the battery as shown below. 1. If the battery compartment cover is on the handset, press the indentation and slide the cover to remove. 2. Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. 3. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. 4.
Getting started Battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 16 hours of continuous charging. See the table on page 62 for battery operating times.
Getting started Installation options Your telephone base is ready for tabletop use. If �������������������������� you want to mount your telephone on a wall, use the provided wall bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the mounting plate. Tabletop to wall mount installation 1.
Getting started Wall mount to tabletop installation 1. If the telephone line cord and power adapter cord are bundled, untie them first. 2. Slide the black wall bracket up and remove it from the wall plate. Unplug the telephone line cord (or DSL filter) from the wall. Unplug the power adapter from the power outlet. 3. Slide the telephone base up and remove it from the wall bracket. 4. See Telephone base and charger installation on page 3.
Getting started Handset layout CHARGE light On when the handset is charging in the telephone base or charger. MENU/SELECT Press to show the menu. While in a menu, press to select an item, or save an entry or setting. /HOME/FLASH Press to make or answer a home call (page 34). During a home call, press to answer an incoming call when you hear a call waiting alert (page 35). Flashes quickly when there is an incoming home call. Flashes slowly when a home call is on hold.
Getting started Handset layout (continued) / VOL/ While in a menu, press to scroll up. During a call, press to increase the listening volume (page 38). When the handset is not in use, press to enter the directory (page 49). OFF/CLEAR During a call, press to hang up (page 34). While the handset is ringing, press to silence the ringer temporarily (page 38). Press and hold while the telephone is not in use to erase the displayed messages (XX Missed calls and Download dir aborted).
Getting started Telephone base layout DEVICE1/DEVICE2 lights On when the telephone base is paired and connected with a Bluetooth device. Flash while pairing a Bluetooth device. IN USE light /FIND HANDSET Flashes when there is an incoming call, or another telephone sharing the same line is in use. On when the handset is in use. Press to page all system handsets (page 39).
Getting started Handset main menu To enter the main menu: 1. Press MENU/SELECT when the handset is not in use. 2. Press or to select a handset feature menu, then press MENU /SELECT to enter that menu. To return to the previous menu, press OFF/CLEAR. To return to idle mode, press and hold OFF/CLEAR. Directory - store and search for names and numbers. Call log - review the caller ID history or delete all call log entries.
Bluetooth Introducing Bluetooth Your new DS6311 telephone system with Bluetooth wireless technology has the following features: • Pair up to four Bluetooth enabled cell phones with the telephone base. • Connect a maximum of two cell phones to make and receive cell calls. Only one cell phone can be active on a call at a time. • Connect a Bluetooth enabled headset for making and receiving home calls. • Conference cell and home calls.
Bluetooth Glossary of terms Below are some terms used in this user’s manual to help you become familiar with using your Bluetooth enabled devices and your new DS6311 telephone system. Active devices - a maximum of two paired devices (two cell phones, or one cell phone and one headset) on the active devices list can be connected to the telephone base, but only one cell phone or headset can be on a call at a time. Bluetooth cell phone - refers to a Bluetooth enabled cellular telephone.
Bluetooth Bluetooth setup To use a Bluetooth enabled cell phone or headset with your DS6311, you must first pair and connect your Bluetooth device(s) with the telephone base. All DS6311 handsets can be used to make or answer on the cell phone line. Bluetooth wireless technology operates within a short range. When you pair a Bluetooth cell phone or Bluetooth headset to the telephone base, move closer to the telephone base to maintain sufficient signal strength.
Bluetooth Pair a cell phone (continued) 7. Enter the PIN of the telephone base (the default PIN is 0000) into your cell phone to continue the pairing process. 8. When a device is successfully connected, the handset displays Paired with cellular and then Cellular setup completed Device connected. The corresponding status icon ( 1 or 2) displays. The corresponding device light on the telephone base (DEVICE1 or DEVICE2) turns on.
Bluetooth Pair a headset Before you begin, make sure that your Bluetooth enabled headset is not connected to any other Bluetooth device. Refer to your headset user's manual to learn how to search for or add new Bluetooth devices. Directory Call log Intercom Bluetooth Ringers To pair and connect a headset: 1. Press MENU/SELECT on the handset when it is not in use. BLUETOOTH 2. Press or to highlight Bluetooth, then press Download dir MENU /SELECT. Add cellular 3.
Bluetooth Pair a headset (continued) 9. When the handset displays Headset A paired to base. Connect now? Press SELECT, then press Headset A MENU /SELECT on the handset. paired to base. • When you already have two devices on the active Connect now? devices list, the handset shows Maximum of 2 devices can be connected. You are prompted to Press SELECT replace an existing device on the active devices list (page 21).
Bluetooth Paired devices All paired devices are stored on the paired devices list. Up to four devices (one headset only) can be paired with the telephone base. To use a paired device, it must be connected and on the active devices list (page 20). Once you have paired a device with the telephone base, you do not need to repeat the pairing procedure again unless you delete the device from the paired devices list. Only the first 15 characters of the device name are shown on the paired devices list.
Bluetooth Remove a paired device If you already have the maximum of four paired devices on the paired devices list when you want to add another device, you must first delete a paired device from the paired devices list. 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Bluetooth, then press MENU /SELECT. 3. Press or to highlight Paired devices, then press MENU /SELECT. 4. Press or to highlight a device when necessary, then press MENU /SELECT. 5.
Bluetooth Active devices Only devices on the active devices list can establish a Bluetooth connection with the telephone base. Although two paired devices can be connected to the telephone base, only one Bluetooth cell phone or headset can be on a call at a time. When adding, removing, or replacing a Bluetooth device on the active devices list, all connected devices will be temporarily disconnected until the procedure is complete. It may take up to two minutes to reconnect.
Bluetooth Replace an active device When you already have two devices on the active devices list, you can replace an active device with a device on the paired devices list. To replace an active device: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Bluetooth, then press MENU /SELECT. 3. Press or to highlight Paired devices, then press MENU /SELECT. 4. Press or to highlight a device, then press MENU /SELECT. 5. Press or to highlight Connect, then press MENU /SELECT.
Bluetooth Add an active device You can have a maximum of two devices on the active devices list. To add an active device: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Bluetooth, then press MENU /SELECT. 3. Press or to highlight Active devices, then press MENU /SELECT. 4. Press or to highlight an empty position, then press MENU /SELECT. 5. When Add displays, press MENU /SELECT. You are prompted to select a device from the paired devices list. 6.
Bluetooth Remove an active device You can remove an active device from the active devices list. To remove an active device: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Bluetooth, then press MENU /SELECT. 3. Press or to highlight Active devices, then press MENU /SELECT. 4. Press or to highlight the desired device, then press MENU /SELECT. 5. Press or to highlight Remove active, then press MENU /SELECT. The handset displays Device removed from active list.
Bluetooth Download directory You can download up to four cell phone directories (phonebooks) to your DS6311 telephone system via Bluetooth wireless technology. Each downloaded directory can store up to 1,500 entries with up to 30 digits for each phone number and 15 characters for each name. Before downloading the directory, make sure the cell phone is paired to your DS6311 and on the active devices list. Make sure the handset battery is charged for at least 10 minutes.
Bluetooth Download directory (continued) 5. Press or to highlight one of the following options: • Phone memory - download all contacts stored in your phone memory. • SIM card only - download all contacts stored in your SIM card. • Phone and SIM - download all contacts stored in both your phone memory and SIM card. Press MENU /SELECT. During the download, the handset will display the progress. All other idle system handsets will display Cell line in use. 6.
Bluetooth Interruption to directory download If you are downloading a directory from a cell phone and the cell phone receives a call, the download process stops and all handsets display Download dir aborted. When you try to view the downloaded directory, the handset displays Last download aborted: MM/DD/YY Press SELECT. You need to download the directory again (see page 24). If you are downloading a directory from a cell phone and the telephone base loses power, the download process stops.
Telephone settings Ringers In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls to the home and cell lines. Ringer volume You can adjust the ringer volume for the incoming home and cell calls. To adjust the handset ringer volume: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Ringers, then press MENU /SELECT. 3. Press MENU /SELECT to choose Ringer volume. 4.
Telephone settings Ringer tone You can select the ringer tones for the incoming home and cell calls. To select a ringer tone: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Ringers, then press MENU /SELECT. 3. Press or to highlight Ringer tone, then press MENU /SELECT. 4. Press or to select Home, Cellular 1 or Cellular 2, then press MENU /SELECT to confirm. 5. Press or to select a ringer tone. A sample of each ringer tone plays as you scroll through the choices. 6.
Telephone settings Settings In the settings menu, you can change and edit the settings for LCD language, voicemail indicator, key tone, date and time and dial mode. LCD language You can select English, Français or Español to be used in all screen displays. To select a language: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Settings, then press MENU /SELECT. 3. Press MENU /SELECT to choose LCD language. 4.
Telephone settings Clear voicemail If you subscribe to voicemail service offered by your 1 telephone service provider, New voicemail and HANDSET X appear on the handsets when you have new voicemail messages. Contact your telephone service provider New voicemail for more information and assistance about using your voicemail service. This feature only works on the voicemail 12:30pm 12/25 associated with your home line, not the cell line.
Telephone settings Key tone You can turn the key tone feature on or off. To change the setting: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Settings, then press MENU /SELECT. 3. Press or to highlight Key tone, then press MENU /SELECT. 4. Press or to choose On or Off, then press MENU /SELECT to confirm.
Telephone settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. To change the setting: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Settings, then press MENU /SELECT. 3. Press or to highlight Dial mode, then press MENU /SELECT. 4. Press or to choose Tone or Pulse, then press MENU /SELECT to confirm.
Telephone settings Cell area code Most cell phone entries are stored in a 10-digit format. If all of your cell phone entries are stored this way, you do not need to program your cell area code. If your cell phone stores entries in a 7-digit format, we recommend that you program your cell area code so that your 7-digit directory entries can be dialed correctly using your home line.
Telephone operation Make, answer or end a home call Using a handset: To make a home call: • Press /HOME/FLASH or , then enter the telephone number. To predial a home call: • Enter the telephone number, then press To answer a home call: • Press /HOME/FLASH or /HOME/FLASH or . . • The screen shows the elapsed time as you talk (in hours, minutes and seconds).
Telephone operation Call waiting on the home line If you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are already on a call. • Press /HOME /FLASH on the handset to put your current call on hold and take the new call. • Press /HOME /FLASH on the handset at any time to switch back and forth between calls.
Telephone operation Answer a cell call while on a home call If you are on a home call and you receive an incoming cell call, you will hear a beep and 1 or 2 displays on the handset you are using. The telephone base and all other handsets will ring. To answer the incoming cell call: • Press /CELL on the handset. The home call is automatically placed on hold and all other handsets display Home call on hold and Cell line in use alternatively. To end the cell call: • Press OFF/CLEAR on the handset.
Telephone operation Conference home and cell calls When you have calls established on the home and cell lines, you can create a 3-way conference. To conference both home and cell calls: 1. Press MENU/SELECT. 2. Press or to highlight Conf. with home/Conf. with cell (whichever is applicable). 3. Press MENU /SELECT. To select an option while on a conference call: 1. Press MENU/SELECT. 2. Press or to select one of the following options: • End home call • End cell call 3. Press MENU /SELECT.
Telephone operation Handset speakerphone During a call, press handset use. to switch between speakerphone and normal Volume control During a call, press /VOL or /VOL to adjust the listening volume. If this is a cell call and the volume is too loud or quiet, try changing the volume on your cell phone. On some cell phones, changing the volume on the cell phone effects your cell call volume on the DS6311 handset.
Telephone operation Hold You can place a home or cell call on hold. You will hear an alert tone if you have not taken the call off of hold after 14 minutes. You will hear another alert tone 30 seconds later. At 15 minutes on hold, the call on hold automatically disconnects. To place a home call on hold: • Press HOLD. Home call on hold appears and /HOME/FLASH flashes. To resume a home call on hold: • Press /HOME/FLASH. To place a cell call on hold: • Press HOLD.
Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, call log or redial while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, call log or redial list. To access a number in the directory while on a call: 1. Press MENU/SELECT. 2. Press or to highlight Directory, then press MENU /SELECT. 3. Press MENU/SELECT to select Home directory. 4.
Telephone operation Redial list The redial list stores up to 20 of the most recently dialed numbers. When there are already 20 entries, the oldest entry is deleted to make room for the new entry. Entries are shown in reverse chronological order. Review the redial list 1. Press REDIAL/PAUSE when the handset is not in use. 2. Press , or REDIAL/PAUSE to browse. You hear a double beep when you reach the beginning or end of the redial list. Dial a redial entry 1.
Telephone operation Save a redial entry to the directory 1. 2. 3. 4. 5. 6. 7. 8. Press REDIAL/PAUSE when the handset is not in use. Press , or REDIAL/PAUSE to browse until the desired number displays. Press MENU/SELECT twice. The handset displays ENTER NUMBER. Use the dialing keys to edit the number, if necessary. • Press MUTE /REMOVE to erase a digit. • Press and hold MUTE /REMOVE to erase all digits. • Press to move the cursor to the right or to the left.
Telephone operation Intercom Use the intercom feature for conversations between two system handsets. You can buy additional expansion handsets (DS6301) for this telephone system. You can register up to 12 handsets to the telephone base. To initiate an intercom call: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Intercom, then press MENU /SELECT. • If you have a two-handset system, your handset displays Calling other handset.
Telephone operation Intercom (continued) Answer an incoming call during an intercom call When you receive an incoming home call during an intercom call, there is an alert tone and Incoming call appears on screens. The telephone base and all other handsets ring. • Press /HOME/FLASH to answer the home call and the intercom call ends automatically. • Press OFF/CLEAR to end the intercom call without answering the incoming call. The telephone continues to ring.
Telephone operation Share an outside call Another handset can join you on an outside call. That call continues until all people hang up. You can share an outside call with up to four system handsets. • Press /HOME/FLASH or on another handset to join the call. Hold a call and intercom You can use intercom to put an outside call on hold and intercom another handset. Use headset 1. When on an outside call, press MENU/SELECT. Intercom 2.
Telephone operation Directory Your phone directory consists of a home directory and up to four downloaded directories. The home directory stores up to 200 entries with up to 30 digits for each phone number and 15 characters for each name. Each of the downloaded directory stores up to 1,500 entries with up to 30 digits for each phone number and 15 characters for each name. • Directory entries are stored at the telephone base and shared by all system handsets. Any changes made on one handset apply to all.
Telephone operation Create a new entry in the home directory Press MENU/SELECT on the handset when it is not in use. Press or to highlight Directory, then press MENU /SELECT. Press MENU /SELECT to select Home. Press or to highlight Add contact, then press MENU /SELECT. The screen displays ENTER NUMBER. 5. Use the dialing keys to enter a telephone number. • Press MUTE /REMOVE to erase a digit. • Press and hold MUTE /REMOVE to erase all digits. • Press to move the cursor to the right or to the left.
Telephone operation Character chart Use the dialing keys and the chart below to enter a name (up to 15 characters). Each press of a particular key causes the characters to be displayed in the following order: Number key Characters by number of key presses 1 2 3 4 , 5 6 7 8 9 10 11 # & / , s 7 z 9 1 1 .
Telephone operation Review the directory Entries are sorted alphabetically. To review the directory: 1. Press / when the handset is not in use. 2. Press or to choose a directory, then press MENU /SELECT. (If you only have one directory with entries, this step is not necessary.) 3. Press or to browse. - OR 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Directory, then press MENU /SELECT. 3. Press or to choose a directory, then press MENU /SELECT. 4.
Telephone operation Dial a directory entry You can dial a directory entry on either a home or cell line. To dial a directory entry: 1. Search for the desired entry in the directory (see Review the directory or 3-character alphabetical search on page 49). 2. When the desired entry appears, press # repeatedly to 800-595-9511 1-800-595-9511 show different dialing options. 595-9511 3.
Telephone operation Edit the type of a directory entry If you only want to edit the type of a directory entry: 1. Search for the desired entry in the directory (see Review the directory or 3-character alphabetical search on page 49). 2. When the desired entry appears, enter the corresponding shortcut keys shown in the below table. Type: Press: Home 1 Cell 2 Work 3 Other 4 Delete a directory entry Once a directory entry is deleted, it cannot be retrieved. To delete an entry: 1.
Telephone operation About caller ID This product supports caller ID services provided by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. Caller ID from the home line allows you to see the name, number, date and time of the incoming calls.
Telephone operation Caller ID history If you subscribe to caller ID service provided by your telephone service provider and/or cell phone service provider, information about each caller appears after the first or second ring. If you answer a call before the caller information appears on the screen, it will not be saved in the call log. • The call log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name.
Telephone operation Memory match When the incoming telephone number exactly matches a telephone number in your directory, the name appears on the screen will match the corresponding name in your directory. For example, when Linda Jones calls, her name will appear as Linda if this is how you entered it into your directory. The number shown in the call log will be in the format sent by the telephone service provider.
Telephone operation Make a call log entry ready to dial Although the call log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the call log or store to the directory.
Telephone operation Save a call log entry to the directory Call log entries can only be saved to the Home directory. 1. Select a desired entry in the call log (see Review the call log on page 54). 2. When the desired entry appears, press # (pound key) repeatedly to show different dialing options. 3. When the number is in the correct format, press MENU /SELECT. The screen shows EDIT NUMBER. 4. Use the dialing keys to edit the number. • Press MUTE /REMOVE to erase a digit.
Telephone operation Delete from the call log To delete a single entry: 1. Select a desired entry in the call log (see Review the call log on page 54). 2. When the desired entry appears, press MUTE /REMOVE. The screen shows the previous call log entry. To delete all entries: 1. Press MENU/SELECT on the handset when it is not in use. 2. Press or to highlight Call log, then press MENU /SELECT. 3. Press or to highlight Del all calls, then press MENU /SELECT. 4.
Appendix Screen display messages Already saved The telephone number entered is already stored in the directory. Bluetooth system busy You are trying to make a cell call or access the Bluetooth menu when the Bluetooth link is already being used. Call log empty There are no call log entries. You are calling another handset. Calling Handset X (for models with more than two handsets) Calling other handset (for models with two handsets) Cell The cell line is in use.
Appendix Screen display messages (continued) No entries found. Try downloading from SIM only There are no entries found when you download a cell phone directory from the cell memory. No entries found. Try downloading from Phone only There are no entries found when you download a cell phone directory from your SIM card. There are no entries found in either the cell memory or SIM card when you download a cell phone directory from both memories.
Appendix Handset and telephone base indicators Handset lights On when the handset speakerphone is in use. /CELL /HOME/FLASH CHARGE Flashes quickly when there is an incoming cell call. Flashes slowly when the cell line is on hold. Flashes quickly when there is an incoming home call. Flashes slowly when the home line is on hold. On when the handset is charging in the telephone base or charger. Telephone base lights DEVICE1/DEVICE2 On when a Bluetooth device is connected to the base.
Appendix Handset icons Home line - on steadily when the home line is in use or there is an incoming home call. 1 CELL line - on steadily when the cell line is in use or there is an incoming cell call. 2 1 2 1 2 1 2 Bluetooth connected device(s) - indicates that there are Bluetooth connected devices on the active devices list. Bluetooth disconnected device(s) - indicates that there are Bluetooth disconnected devices on the active devices list.
Appendix Battery It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to 10 hours While in speakerphone mode (talking*) Up to seven hours While not in use (standby**) Up to 10 days *Operating times vary depending on your actual use and the age of the battery. **Handset is not charging or in use.
Appendix Expand your telephone system The handsets provided with your telephone system are already registered. Additional handsets registered to the telephone system are assigned in sequential order. For instance, if you already have HANDSET 1 and HANDSET 2, the new registered handset is assigned HANDSET 3. This telephone system accommodates up to 12 handsets.
Appendix Replace a handset If you want to replace a handset or re-assign the designated handset number of a registered handset, you must deregister all the handsets and then individually register each handset. To make deregistration easier, read all of the instructions on this page before you begin. To deregister all handsets: 1. Press and hold /FIND HANDSET on the telephone base for about 10 seconds until the IN USE light flashes, then release FIND HANDSET. 2. Press /FIND HANDSET again.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. I cannot pair my cell phone to the telephone base. • • • • • • • Make sure you have cellular coverage. Make sure your cell phone is compatible with your DS6311. Check the Bluetooth compatibility list at www.vtechphones.com.
Appendix Troubleshooting I cannot put my headset in discoverable mode. • • • • Refer to the user’s manual of your headset for information on how to set your headset to discoverable mode. Make sure that the headset is not connected to any other Bluetooth device in order to successfully pair and connect to the telephone base. Carefully follow the pairing process on page 16. Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in.
Appendix Troubleshooting I cannot hear any audio on my telephone system when on a cell call. • • Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Turn off your cell phone, then turn it on again. I cannot download contacts from my cell phone to DS6311. • • Make sure that your cell phone is paired and connected to the base. Make sure you place your cell phone next to the base while downloading.
Appendix Troubleshooting Low battery shows on screen. • • • Place the handset in the telephone base or charger for recharging. Remove and install the battery again and use it until fully depleted, then recharge the handset in the telephone base or charger for up to 16 hours. If the above measures do not correct the problem, replace the battery. The battery does not charge in the handset or the handset battery does not accept charge.
Appendix Troubleshooting • • • • • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is in the telephone wall jack. Contact your telephone service provider (charges may apply). The telephone line cord may be malfunctioning.
Appendix Troubleshooting There is interference during a telephone conversation. My calls fade out when I am using the cordless handset. • • • • • • • • The handset may be out of range. Move it closer to the telephone base. If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference.
Appendix Troubleshooting My caller ID features are not working properly. • • • • • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone. The caller may not be calling from an area which supports caller ID. Both your and the caller’s telephone service providers must use equipment compatible with the caller ID service. The caller ID information shows after the first or second ring.
Appendix Troubleshooting Out of range OR No power at base shows in the handset screen. • • • • The handset may be out of range. Move it closer to the telephone base. Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch. Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and reinstall the battery.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. 2. 3. Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a dry non-abrasive cloth for cleaning. 4. Do not use this product near water. 5.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients: • Should keep wireless telephones at least six inches from the pacemaker.
Appendix About cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Appendix Warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Warranty How do you get warranty service? To obtain warranty service in the United States of America, please visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty. If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service.
Appendix Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit frequency Handset: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range might vary according to environmental conditions at the time of use. Size Handset: 6.45 X 1.81 X 1.17 in (163.8 X 46 X 29.8 mm) Telephone base: 2.68 X 5.53 X 4.04 in (68 X 140.5 X 102.5 mm) Charger: 2.02 X 3.03 X 3.77 in (51.4 X 76.9 X 95.7 mm) Weight Handset: 4.
Index A Deregister handsets 64 Dial a call log entry 55 Dial a directory entry 50 Dial mode 32 Directory 24, 46 Disconnect an active device 20 Download directory 24 DSL filter 3 Active devices 20 Add a cell phone 14 Add a handset 63 Add a headset 16 Add an active device 22 Alphabetical search 49 Answer a cell call 35 Answer a cell call while on a home call 36 Answer a home call 34 Answer a home call while on a cell call 36 Answer an incoming call during an intercom call 44 Appendix 58 E Edit a directory
Index M T Maintenance 74 Make a call log entry ready to dial 55 Make a cell call 35 Make a home call 34 Memory match 54 Missed calls indicator 53 Mute 38 Take a call off mute 38 Technical specifications 80 Telephone base installation 3 Telephone base lights 60 Telephone operation 34 Telephone settings 27 Temporary tone dialing 38 Time 31 Troubleshooting 65 O Operating range 74 U Using a Bluetooth headset 34 Using the home and cell lines together 37 P Paging 39 Pair a cell phone 14 Pair a headset 16
The Bluetooth ® word mark and logos are owned by Bluetooth SIG, Inc. and any use of such marks by VTech Holdings Limited is under license. VTech Holdings Limited is a member of Bluetooth SIG, Inc. Other trademarks and trade names are those of their respective owners. VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon 97008 Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C.
