Complete user’s manual w w w.v t e c h p h o n e s .
Congratulations on purchasing your new VTech product. Before using this telephone, please read Important safety instructions on page 78 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Getting started..............................1 Telephone operation..................26 Parts checklist.....................................1 Telephone base and charger installation........................................2 Handset battery installation.................3 Handset battery charging....................4 Are you a new cable or VoIP subscriber?......................................5 Did you subscribe to voicemail service from your telephone service provider?......................
Table of contents Assign a speed dial entry..................41 Reassign a speed dial entry..............41 Dial a speed dial entry.......................42 Delete a speed dial entry...................42 Delete all old messages....................58 Record, play and delete memos........58 Message window displays.................59 Remote access..................................60 Caller ID.......................................43 Appendix.....................................61 About caller ID...........
Getting started Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service.
Getting started Telephone base and charger installation Install the telephone base and handset charger(s) as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference.
Getting started Handset battery installation Install the battery as shown below. 1. Plug the battery connector securely into the socket inside the handset battery compartment, matching the orientation of the engraved label. 2. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. 3. Align the cover flat against the battery compartment, then slide it towards the center of the handset until it clicks into place. 4.
Getting started Handset battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or handset charger to charge the battery. For best performance, keep the handset in the telephone base or handset charger when not in use. The battery is fully charged after 12 hours of continuous charging. See the table on page 65 for battery operating times.
Getting started Are you a new cable or VoIP subscriber? If your answer is yes, the existing telephone jacks in your home may no longer work. Your cable/VoIP service provider uses a different connection, separate from your old traditional telephone service, to connect the modem/router/terminal adapter installed in your home. To allow all existing telephone jacks to work, contact your telephone service provider for solutions, such as rewiring services (fees may apply).
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dualstud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the mounting plate. Tabletop to wall mount installation 1.
Getting started Tabletop to wall mount installation 3. Position the lower portion grooves on the telephone base to the lower portion tabs (marked B) on the wall mount bracket. Make sure the upper portion grooves of the telephone base are above the upper portion tabs (marked A) on the wall mount bracket. Push the telephone base down until it clicks securely in place. 4. Align the holes on the bracket with the standard wall plate and slide the bracket down until it locks securely.
Getting started Wall mount to tabletop installation 1. If the telephone line cord and power adapter cord are bundled, untie them first. 2. Slide the wall mount bracket up and remove it from the wall plate. Unplug the telephone line cord (or DSL filter) from the wall. Unplug the power adapter from the power outlet. 3. Slide the telephone base up and remove it from the wall mount bracket. 4. See Telephone base and charger installation on page 2.
Getting started Telephone base layout IN USE light • Flashes when there is an incoming call, or another telephone sharing the same line is in use. • On when the handset is in use, or the answering system is answering a call. Message window • Shows the number of messages, and other information of the answering system or telephone base (page 59). /VOL and VOL/ • Press to adjust the volume during message playback (page 57).
Getting started Handset layout CHARGE light • On when the handset is charging in the telephone base or handset charger (page 3). VOLUME/ / (directory) • Press to review the directory when the phone is not in use (page 38). • Press to scroll up while in a menu, or in the directory, caller ID log or redial list. • While entering names or numbers, press to move the cursor to the right. • During a call or message playback, press to increase the listening volume (pages 29 and 57).
Getting started Handset layout VOLUME/ /CID (caller ID) • Press to review the caller ID log when the phone is not in use (page 45). • Press to scroll down while in a menu, or in the directory, caller ID log or redial list. • While entering names or numbers, press to move the cursor to the left. • During a call or message playback, press to decrease the listening volume (pages 29 and 57). MENU/SELECT • Press to show the menu (page 18).
Bluetooth Introducing Bluetooth Your new DS6520/DS6521/DS6522 telephone system with Bluetooth wireless technology has the following features: • Pair and connect up to a maximum of two cell phones with the telephone base to make and receive cell calls. Only one cell phone can be active on a call at a time. • Make and receive calls using your cell phone plan while utilizing the ease and comfort of your home telephone system. • Receive phonebook entries from your cell phone.
Bluetooth IMPORTANT INFORMATION • Charge your cell phone while it is connected to the telephone base. Your cell phone's battery will discharge faster while it is connected to the telephone base via Bluetooth wireless technology. • Monitor your cell phone's usage because minutes are deducted from your cellular plan for the duration of all cell calls. Refer to Bluetooth setup (page 15) to learn how to set up and manage your Bluetooth enabled devices.
Bluetooth Glossary of terms Below are some terms used in this user’s manual to help you become familiar with using your Bluetooth enabled cell phone and your new DS6520/DS6521/ DS6522 telephone system. Bluetooth cell phone - refers to a Bluetooth enabled cellular telephone. Cell line - the telephone line associated with your cell phone service. On your DS6520/DS6521/DS6522 handset, press /CELL to use the cell line.
Bluetooth Bluetooth setup To use a Bluetooth enabled cell phone with your DS6520/DS6521/DS6522, you must first pair and connect it with the telephone base. All DS6520/DS6521/DS6522 handsets can be used to make or answer on the cell phone line. Bluetooth wireless technology operates within a short range (30 feet). When you pair a Bluetooth cell phone to the telephone base, move closer to the telephone base to maintain sufficient signal strength.
Bluetooth Auto connection A cell phone may be disconnected from the telephone base when: • The Bluetooth feature of your connected cell phone is turned off. • The power of your cell phone is turned off. • Your cell phone is not within range of the telephone base. When the Bluetooth feature or power on the cell phone is turned on, or it moves within range of the base, the base will try to reconnect to the cell phone.
Bluetooth Download directory You can download up to 200 directories (phonebooks) to your DS6520/DS6521/ DS6522 telephone system via Bluetooth wireless technology. Each downloaded directory are stored in the handset directory with up to 24 digits for each phone number and 15 characters for each name. Before downloading the directory, make sure the cell phone is paired and connected to the DS6520/DS6521/DS6522. Make sure the handset battery is charged for at least 10 minutes.
Telephone settings Using the menu You can use a cordless handset to change the telephone settings. In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls. In the settings menu, you can change the settings for LCD language, voicemail number, voicemail indicators, key tone, home area code and dial mode. Go to Answering system settings (from page 49 to page 53) for instructions to change the answering system settings. To enter the handset menu: 1.
Telephone settings Handset ringer volume You can set the ringer volume or turn the ringer off on each handset. When the ringer is off, appears on the screen. 1. Press MENU when the handset is not in use. 2. Press or to highlight Ringers, then press SELECT. 3. Press or to select Home volume or Cell volume, then press SELECT. 4. Press or to sample each volume level. 5. Press SELECT to save your selection. Then the handset returns to the previous menu. You hear a confirmation tone.
Telephone settings Quiet mode You can turn on the quiet mode for a period of time (1-12 hours). During this period, all tones (except paging tone) and call screening are muted. When you turn on the quiet mode, the answering system turns on automatically. When the quiet mode duration expires, the answering system remains on. To set the duration and turn on the quiet mode: 1. Press and hold when the handset is not in use. 2. The handset displays Quiet: __ hours.
Telephone settings Set date and time The answering system announces the date and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. However, the year must be correct so that the day of the week can be calculated from the caller ID information. 1. Press MENU when the handset is not in use. 2.
Telephone settings LCD language You can select a language (English, French or Spanish) to be used in all screen displays. Press MENU when the handset is not in use. Press or to highlight Settings, then press SELECT. Press SELECT to select LCD language. Press or to highlight English, Français or Español, then press SELECT. • The screen displays Set English? when you highlight English. • The screen displays Set Francais? when you highlight Français.
Telephone settings Voicemail number -OR1. Press MENU when the handset is not in use. 2. Press or to highlight Settings, then press SELECT. 3. Press or to highlight Voicemail #, then press SELECT. 4. Use the dialing keys to enter the voicemail number. • Press DELETE to erase a digit. • Press and hold DELETE to erase all digits. • Press or to move the cursor to the left or to the right. • Press and hold PAUSE to insert a dialing pause (a p appears). 5. Press SELECT to save.
Telephone settings Key tone You can turn the key tone on or off for each handset. If you turn the key tone off, there are no beeps when you press the handset keys. 1. 2. 3. 4. 5. Press MENU when the handset is not in use. Press or to highlight Settings, then press SELECT. Press or to highlight Key tone, then press SELECT. Press or to highlight Key tone:On or Key tone:Off. Press SELECT to save your selection. Then the handset returns to the previous menu. You hear a confirmation tone.
Telephone settings Dial mode The dial mode is preset to touch-tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone to make a call. 1. 2. 3. 4. 5. Press MENU when the phone is not in use. Press or to highlight Settings, then press SELECT. Press or to highlight Dial mode, then press SELECT. Press or to choose Touch-tone or Pulse. Press SELECT to save your selection. Then the handset returns to the previous menu.
Telephone operation Make a home call 1. Press /HOME or on the handset. 2. When you hear a dial tone, dial the number. • The handset displays Unable to call if the telephone line is in use. • The handset shows the elapsed time as you talk (in hours, minutes and seconds). • While entering numbers, press and hold PAUSE to insert a dialing pause (a p appears). Predial a home call 1. Enter the telephone number. 2. Press /HOME or to dial. • The handset displays Unable to call if the telephone line is in use.
Telephone operation Make a cell call 1. Press /CELL on the handset. The handset displays Select a device. • If you have only one cell phone connected to the telephone base, press SELECT and then the handset displays D1 selected. • If you have two cell phones connected to the telephone base, press or to select a cell phone and then press SELECT. Then the handset displays D1/D2 selected. 2. Enter the telephone number, then press /CELL to dial.
Telephone operation End a cell call Press OFF on the handset, place the handset in the telephone base or handset charger. Call waiting on the cell line When you subscribe to call waiting service with your cell phone service provider, the handset flashes and you hear a beep if someone calls while you are already on a call. • Press /CELL on the handset to put your current call on hold and take the new call. • Press /CELL on the handset at any time to switch back and forth between calls.
Telephone operation Speakerphone When the handset is on a call, press to switch between the speakerphone and the handset earpiece. When the speakerphone is active, the handset displays Speaker. Volume control During a call, press VOLUME/ or VOLUME/ . If this is a cell call and the volume is too loud or quiet, try changing the volume on your cell phone. On some cell phones, changing the volume on the cell phone affects your cell call volume on the DS6520/DS6521/DS6522 handset.
Telephone operation Redial Each handset stores the last 10 telephone numbers dialed (up to 30 digits). To review and dial a redial number: Redial #2/5 1. Press REDIAL to enter the redial list. 800-595-9511 2. Press , or REDIAL repeatedly to browse until the desired entry displays. 3. Press /HOME or to dial using the home line. -ORPress /CELL to dial using the cell line. -OR1. Press /HOME or to use the home line. -ORPress /CELL to use the cell line. 2. Press REDIAL to enter the redial list. 3.
Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, caller ID log or redial list while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID log or redial list. To access a number from the directory while on a call: 1. Press MENU. 2. Press SELECT to select Directory. 3. Press or to scroll to the desired entry. 4.
Telephone operation Find handset This feature helps you find misplaced handsets. To start the paging tone: • Press /FIND HANDSET on the telephone base. All idle handsets ring and their screens display ** Paging **. To stop the paging tone: • Press /HOME, /CELL, OFF, or any dialing key (0-9, or ) on a handset. -OR• Press /FIND HANDSET on the telephone base. -OR• Place the handset in the telephone base or charger. Press MUTE to turn off the ringer of a handset temporarily.
Multiple handset use Join a call in progress Another handset can join you on a home call. That call continues until all parties hang up. You can share an outside call with up to two handsets at the same time. You can buy additional expansion handsets (DS6501/DS6501-12/DS6501-15/ DS6501-16) for this telephone base. You can register up to five handsets to the telephone base. To join a call�: • When a handset is already on a call, press /HOME or on another handset to join the call.
Multiple handset use Intercom Use the intercom feature for conversations between two system handsets. To initiate an intercom call: 1. Press MENU when the handset is not in use. 2. Press or to highlight Intercom, then press SELECT. 3. Your handset shows Intercom to: Use the dialing keys to enter a handset number (1-5). Your handset shows Calling HS X.������������������������� The destination handset rings and shows HS X is calling. 4.
Directory About the directory The directory stores up to 200 entries with up to 30 digits for each phone number and 15 characters for each name. • Directory entries are shared by all handsets on both home line and cell line. Any modifications made on one handset apply to all. • When you access the directory without records, the screen shows Directory empty. • When the directory is full and you try to save an entry, the screen shows Directory full.
Directory Add a directory entry Press MENU when the phone is not in use. Press or to highlight Directory, then press SELECT. Press SELECT to choose Add contact. When Enter number displays, use the dialing keys to enter a number (up to 30 digits). • Press or to move the cursor to the left or right. • Press DELETE to erase a digit. • Press and hold DELETE to erase all digits. • Press and hold PAUSE to enter a dialing pause (a p appears). -ORCopy a number from the redial list by pressing REDIAL.
Directory Add a directory entry -OR1. Use the ������������������������������������������������������������������������������ dialing keys to enter a number (up to 30 digits) when the phone is not in use. Press SELECT. The handset displays Enter number. • Press or to move the cursor to the left or right. • Press DELETE to erase a digit. • Press and hold DELETE to erase all digits. • Press and hold PAUSE to enter a dialing pause (a p appears). -ORCopy a number from the redial list by pressing REDIAL.
Directory Review directory entries Directory entries appear alphabetically. 1. Press when the phone is not in use. The handset displays Entries in DIR XXX Entries in DIR XXX for a few seconds, then displays the first entry in the directory. 2. Press or to browse through the directory. -OR1. Press MENU when the phone is not in use. 2. Press or to highlight Directory, then press SELECT. 3. Press or to highlight Review, then press SELECT. 4.
Directory Dial a directory entry 1. Search for the desired entry in the directory (see Review directory entries or Alphabetical search on page 38). 2. Press /HOME or to dial using the home line; or press /CELL to dial using the cell line.. Edit a directory entry 1. Search for the desired entry in the directory (see Review directory entries or Alphabetical search on page 38). 2. When the desired entry displays, press SELECT. The handset displays Edit number. 3. Use the dialing keys to edit the number.
Directory Delete a directory entry 1. Search for the desired entry in the directory (see Review directory entries or Alphabetical search on page 38). 2. Press DELETE and then the handset displays Delete contact? 3. Press SELECT to confirm. The handset displays Deleting... and then Contact deleted. The handset returns to the previous menu and you hear a confirmation tone. Delete contact? 800-595-9511 ECO Deleting... ECO Delete all contacts 1. 2. 3. 4. Press MENU when the phone is not in use.
Directory Speed Dial You can copy nine of your directory entries to the speed dial locations (0 and 2-9) so that you can dial these numbers via the home line using fewer keys than usual. The speed dial entries are shared by all handsets. Assign a speed dial entry Press MENU when the phone is not in use. Press or to highlight Directory, then press SELECT. Press or to highlight Speed dial, then press SELECT. Press or to choose the desired speed dial location. Press SELECT to show the directory.
Directory Dial a speed dial entry • Press and hold a dialing key (0 or 2-9) to dial the number stored in the corresponding speed dial location via the home line. When the speed dial location is empty, the handset shows the speed dial list. See Assign a speed dial entry on page 41 to add a new entry. Delete a speed dial entry Press SELECT when the phone is not in use. Press or to highlight Directory, then press SELECT. Press or to highlight Speed dial, then press SELECT.
Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by your telephone service provider after the first or second ring. Caller ID allows you to see the name, number, date and time of calls.
Caller ID Caller ID log If you subscribe to caller ID service provided by your telephone service provider and/or cell phone service provider, information about each caller will appear after the first or second ring. If you answer a call before the caller’s information appears, it will not be saved in the caller ID log. • The caller ID log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name.
Caller ID Missed call indicator When there are calls that have not been reviewed in the caller ID log, the handsets display XX missed calls. When you have reviewed all the missed calls, the missed call indicator goes away. Each time you review a caller ID log entry marked NEW, the number of missed calls decreases by one. If you do not want to review the missed calls one by one, press and hold CANCEL on the handset when not in use to clear the missed call indicator.
Caller ID View dialing options Although the caller ID log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the caller ID log and store the new number to the directory.
Caller ID Dial a caller ID log entry 1. Search for the desired caller ID log entry (see Review the caller ID log on page 45). 2. When the desired entry displays, press /HOME, /CELL or to dial. Save a caller ID log entry to the directory 1. Search for the desired caller ID log entry (see Review the caller ID log on page 45). 2. When the desired entry displays, press SELECT. Then the handset displays Edit number. 3. Use the dialing keys to edit the number, when necessary.
Caller ID Delete caller ID log entries To delete one entry: 1. Search for the desired caller ID log entry (see Review the caller ID log on page 45). 2. Press DELETE to delete the displayed entry. To delete all entries: 1. Press MENU when the phone is not in use. 2. Press or to scroll to Caller ID log, then press SELECT. 3. Press or to scroll to Del all calls, then press SELECT. 4. When the screen shows Delete all?, press SELECT to delete all caller ID log entries. You hear a confirmation tone.
Answering system settings Answering system Use the answering system menu of a cordless handset to turn on or off the answering system, message alert tone or call screening, set up the announcement message, or change the number of rings, remote access code or message recording time. You may also turn on or off the answering system at the telephone base. Answering sys ECO ANS ON Announcement The telephone is preset with a greeting that answers calls with, “Hello. Please leave a message after the tone.
Answering system settings Delete your announcement 1. Press MENU when the phone is not in use. 2. Press or to scroll to Answering sys, then press SELECT. 3. Press SELECT again to choose Announcement. The system announces, “To play, press 2. To record, press 7.” 4. Press 3 to delete your recorded announcement. The handset displays Annc deleted and then the system announces, “Announcement deleted.” You hear a confirmation tone.
Answering system settings Call screening Use this feature to choose whether incoming messages can be heard while they are being recorded. 1. Press MENU when the phone is not in use. 2. Press or to scroll to Answering sys, then press SELECT. 3. Press or to scroll to Ans sys setup. 4. Press SELECT to choose Call screening. 5. Press or to choose Screening: On or Screening: Off. 6. Press SELECT to save and you hear a confirmation tone.
Answering system settings Remote access code A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can set the code from 00 to 99. 1. Press MENU when the phone is not in use. 2. Press or to scroll to Answering sys, then press SELECT. 3. Press or to scroll to Ans sys setup, then press SELECT. 4. Press or to scroll to Remote code, then press SELECT. 5. Use the dialing keys to enter a two-digit number.
Answering system settings Recording time You can set the recording time limit for each incoming message. The recording time is preset to three minutes. 1. Press MENU when the phone is not in use. 2. Press or to scroll to Answering sys, then press SELECT. 3. Press or to scroll to Ans sys setup, then press SELECT. 4. Press or to scroll to Recording time, then press SELECT. 5. Press or to choose 3 minutes, 2 minutes or 1 minute. 6. Press SELECT to save and you hear a confirmation tone.
Answering system operation Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left with your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system operation Message capacity The answering system can record and store up to 99 messages. Each message can be up to three minutes in length, depending on the recording time set (see page 53). The total storage capacity for the announcement, messages and memos is approximately 14 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.
Answering system operation Call intercept If you want to talk to the caller whose message is being recorded, press /HOME or on the handset. Temporarily turn off the message alert tone If the message alert tone is turned on (see page 52), the telephone base beeps every 10 seconds when there are new messages. Pressing any telephone base key (except /FIND HANDSET, 1 and 2) temporarily silences the message alert tone.
Answering system operation Message playback On the telephone base, when playback begins, the total number of old or new messages is announced, and the message window displays the message number currently playing. On a handset, when playback begins, the total number of old or new messages is announced, and it displays the number of old and new messages. Before each message, you hear the day and time of the recording. If the date and time are not set, you hear, “Time and date not set,” before playback.
Answering system operation Delete all old messages You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all old messages at the telephone base: 1. When the phone is not in use, press X/DELETE. The system announces, “To delete all old messages, press DELETE again.” 2. Press X/DELETE again. The system announces, “All old messages deleted.” You hear a confirmation tone. To delete all old messages on a handset: 1.
Answering system operation Message window displays Window display Description 0 No messages. 1-99 Total number of old messages and memos recorded. The message number currently playing. 0-99 (flashing) When time and date are not set, it flashes 0, the total number of new messages recorded, or total number of old messages recorded. The telephone base may have lost and regained power. The clock needs to be set.
Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. See Remote access code on page 52 to change it. 1. Dial your telephone number from any touch-tone telephone. 2. When the system plays your announcement, enter the two-digit security code. 3. You can enter one of the following remote commands. Command Description 1 Play all messages. 2 Play new messages.
Appendix Screen messages Call log empty There are no entries in caller ID log history. Transferred You have transferred an outside call to another handset. Calling HS X The handset is calling another handset (for intercom calls). Cell line busy Another system handset is using the cell line. Contact deleted A directory entry is deleted. Directory empty There are no directory entries. Directory full The directory is full. You cannot save any new entries unless you delete some current entries.
Appendix Screen messages ** Paging ** The handset is paged by the telephone base. Pair cell first You need to pair a cell phone before making a cell call. Phone The handset is on a home call. Put in charger The battery is very low. The handset should be charged. Quiet mode on The telephone system is in quiet mode. Rec mem full The system recording time is full. Rec mem low The answering system has only three minutes of recording time left. Registering...
Appendix Handset and telephone base indicators Handset lights On when the handset speakerphone is in use. CHARGE On when the handset is charging in the telephone base or handset charger. Telephone base lights IN USE 1/ 2 /ANS ON/OFF On when the telephone line is in use. On when the answering system is answering a call. On when you are registering a handset. Flashes quickly when there is an incoming call. Flashes when another telephone sharing the same line is in use.
Appendix Handset and telephone base indicators Handset icons The battery icon flashes when the battery is low and needs charging. The battery icon animates when the battery is charging. The battery icon becomes solid when the battery is fully charged. ECO The ECO mode activates automatically to reduce power consumption when the handset is within range from the telephone base. There are new voicemail received from your telephone service provider.
Appendix Battery It takes up to 12 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to seven hours While in speakerphone mode (talking*) Up to three hours While not in use (standby**) Up to five days * Operating times vary depending on your actual use and the age of the battery. ** Handset is not charging or in use.
Appendix Expand your telephone system Your telephone base can support up to five handsets. Each handset must be registered to the telephone base before use. The handsets provided within your product package are already registered as HANDSET 1 and so forth. You can add new handsets (DS6501/DS6501-12/ DS6501-15/DS6501-16, purchased separately) to your telephone base. Additional handsets are assigned numbers in the sequential order they are registered (up to HANDSET 5).
Appendix Deregister handsets If you want to replace a handset, or reassign the designated handset number of a registered handset, you must deregister all handsets that are registered to the telephone base. Then register each handset individually. To make deregistration easier, read all of the instructions on this page before you begin. To deregister all handsets: 1. Press and hold /FIND HANDSET on the telephone base for about 10 seconds until the IN USE light flashes. 2.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. I cannot add my cell phone to the telephone base. • Make sure you have cellular coverage. • Make sure your cell phone is compatible with your DS6520/DS6521/DS6522. Check the Bluetooth compatibility list at www.vtechphones.com.
Appendix Troubleshooting I don’t know how to search for or add new devices on my cell phone. • Most cell phones have the Bluetooth feature in the connection or setup menus. Refer to the user’s manual of your cell phone. • In general, press the menu key on your cell phone, then look for the Bluetooth menu in the settings or connection menu. In the Bluetooth menu, select the option to search for or add new devices. My cell phone disconnects from the telephone base.
Appendix Troubleshooting The listening volume of my cell call is too loud or quiet. • During a cell call, if the listening volume is to too loud or quiet, try changing the volume on your cell phone. On some cell phones, changing the volume on the cell phone effects your cell call volume on the DS6520/DS6521/DS6522 handset. My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure you plug the battery connector securely into the cordless handset.
Appendix Troubleshooting I cannot dial out. • Try all the suggestions above. • Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing. • Eliminate any background noise. Noise from a television, radio or other appliances might cause the phone to not dial out properly.
Appendix Troubleshooting The battery does not charge in the handset, or the handset battery does not accept charge. • If the cordless handset is in the telephone base or handset charger and the charge light is not on, refer to The charge light is off (page 74). • Charge the battery in the cordless handset for at least 12 hours. For optimum daily performance, return the cordless handset to the handset charger when not in use.
Appendix Troubleshooting I hear other calls while using my phone. • Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, contact your telephone service provider. The telephone does not ring when there is an incoming call. • Make sure that the ringer is not off. Refer to Handset ringer volume and Telephone base ringer volume on page 19 in this user’s manual.
Appendix Troubleshooting My calls cut in and out while I’m using my cordless handset. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. • Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.
Appendix Troubleshooting My telephone does not receive caller ID when on a call. • Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment. The messages on the answering system are incomplete.
Appendix Troubleshooting The telephone does not respond to remote commands. • Make sure you enter your remote access code correctly (page 60). • Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system. • The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.
Appendix Troubleshooting I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently. If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients • Should keep wireless telephones at least six inches from the pacemaker.
Appendix Maintenance Taking care of your telephone Your telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix ® The RBRC seal The RBRC ® seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada. The RBRC ® program provides a convenient alternative to placing used nickel-metal hydride batteries into the trash or municipal waste, which may be illegal in your area.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC.
Appendix Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Limited warranty How do you get warranty service? To obtain warranty service in the United States of America, please visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix Technical specifications Transmit frequency Handset: 1921.536-1928.448 MHz Telephone base: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to the environmental conditions at the time of use. Power requirements Handset: 2.
Index A About cordless telephones 80 Add a cell phone 15 Add a directory entry 36–37 Add a handset 66 Alphabetical search 38 Announcement 49 Answer a call 26, 27, 28 Answer on/off 50 H Handset battery charging 4 Handset battery installation 3 Handset icons 64 Handset layout 10–11 Handset lights 63 Handset locator 32 Home area code 24 I Icons 64 Important safety instructions 78 Installation 2, 6–8 Installation (battery) 3 Installation (telephone base) 2 Intercom 34 B Base layout 9 Battery 3, 4, 65 Bluetoot
Index R Redial 30 Register a handset 66 Remote access 60 Remote access code 52 Review the caller ID log 45 Ringer tone 19 Ringer volume 19 S Safety instructions 78 Save a caller ID log entry 47 Screen messages 48, 61–62 Share a call 33 Speakerphone 26, 27, 29 T Tabletop 8 Technical specifications 86 Telephone base layout 9 Telephone base lights 63 Temporary ringer silencing 30 Temporary tone dialing 31 Transfer a call 33 Troubleshooting 68–77 U Using the menu 18 V Voicemail 22, 23, 28, 54 Voicemail indicato
® The Bluetooth word mark and logos are owned by Bluetooth SIG, Inc. and any use of such marks by VTech Holdings Limited is under license. VTech Holdings Limited is a member of Bluetooth SIG, Inc. Other trademarks and trade names are those of their respective owners. VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. VTech is the registered trademark of VTech Holdings Limited. Copyright © 2013 for VTECH TELECOMMUNICATIONS LTD. All rights reserved. Version 9 01/13.
