Table of contents Parts checklist . . . . . . . . . . . . . . . . . . . . . . 1 Parts checklist for ia5865/ia5870 . . . . . . . . . . . . 1 Parts checklist for ia5878/ia5884 . . . . . . . . . . . . 2 Parts checklist for ia5882/ia5890 . . . . . . . . . . . . 3 Installation . . . . . . . . . . . . . . . . . . . . . . . 4 Choose location . . . . . . . . . . . . . . . . . . . .
Voice menu . . . . . . . . . . . . . . . . . . . . . . Remote access commands . . . . . . . . . . . . . . Display screen messages . . . . . . . . . . . . . . Battery information . . . . . . . . . . . . . . . . . . . Battery care and performance . . . . . . . . . . . . Replacing the handset battery . . . . . . . . . . . . Troubleshooting . . . . . . . . . . . . . . . . . . . . . Maintenance . .
NEED HELP? This user’s manual has all the feature operation and troubleshooting you will need to install and operate your new VTech phone. Please take the time to review thoroughly to ensure proper installation of this VTech innovative and feature rich product. You can also visit our website at www.vtechphones.com for support, shopping, and everything new at VTech. In Canada, please visit www.vtechcanada.com iii www.vtechphones.
Parts checklist for ia5865/ia5870 • • • • • • • • • Telephone base with wall mounting/desktop bracket Handsets (2) Charger Telephone line cord Base power adapter Charger power adapter Belt clips (2) Batteries (2) • Important! Please read the Important safety instructions on page 51 before using this telephone. SELECT Telephone base with wall mounting/desktop bracket Charger Handsets (2) User’s manual To purchase replacement batteries, visit us on the web at www.vtechphones.
Parts checklist Parts checklist for ia5878/ia5884 • Telephone base with wall • • • • • • • • mounting/desktop bracket Handsets (3) Chargers (2) Telephone line cord Base power adapter Charger power adapters (2) Belt clips (3) Batteries (3) SELECT Telephone base with wall mounting/desktop bracket User’s manual To purchase replacement batteries, visit us on the web at www.vtechphones.com or call us at 1-800-595-9511. In Canada, go to www.vtechcanada.com or call us at 1-800-267-7377.
Getting started Parts checklist Parts checklist for ia5882/ia5890 • • • • • • • • • Telephone base with wall mounting/desktop bracket Handsets (4) Chargers (3) Telephone line cord Base power adapter Charger power adapters (3) Belt clips (4) Batteries (4) SELECT Telephone base with wall mounting/desktop bracket Chargers (3) Handsets (4) User’s manual To purchase replacement batteries, visit us on the web at www.vtechphones.com or call us at 1-800-595-9511. In Canada, go to www.vtechcanada.
Installation Choose location • Install the telephone base away from electronic equipment such as personal computers, television sets or microwave ovens. Avoid excessive heat, cold, dust or moisture. • Connect the power and telephone line cords to the underside of the base as illustrated. • Plug the base power adapter into an electrical outlet. • Connect the telephone line cord to the wall jack. • This power unit is intended to be correctly orientated in a vertical or floor mount position.
Getting started Installation Install handset battery a) Align the two holes in the plug with the socket pins in the handset battery compartment, matching the red and black wires to the colorcoded label. Snap the plug into place. Put the battery into the compartment. b) Place the battery in the compartment with the wires tucked inside. c) Place battery compartment cover by sliding it upward until it clicks into place. d) The battery may have enough power for short calls.
Installation Wall mounting bracket installation (optional) Your telephone base comes with the wall mounting/desktop bracket installed, ready for desktop use. If you prefer to mount your telephone on the wall (optional), it is designed to mount on a standard telephone wall plate. For wall mounting, follow these instructions: • First, insert the lower portion tabs of the wall mounting/desktop bracket into the lower grooves in the telephone base, then snap the upper portion tabs of the bracket into place.
Getting started Installation If you subscribe to DSL service If you receive high speed internet service through your telephone line (commonly referred to as DSL) and you are experiencing interference during conversations and/or your caller ID features aren’t functioning properly, install a DSL filter to the telephone line between the telephone base and the telephone line jack. Contact your DSL provider to obtain a DSL filter.
Installation Check for dial tone • If the phone will not be used for a long period of time, remove the battery to prevent battery damage. After the batteries are charged, pick up the handset and press TALK/FLASH; you should hear a dial tone. If you do not, refer to the Troubleshooting section in the back of this user’s manual. Charge the handset battery The battery may have enough power to allow for short calls. If the battery power is low, NEEDS RECHARGING will appear on the handset screen.
Set handset date and time I f you subscribe to caller ID service, the date and time will be set automatically with the first incoming call. • In the event the If you do not have caller ID service, you can set the date and time manually: battery loses all • Press PROG, then press or until DATE/TIME is displayed. Press SELECT. of its power or is • The month is flashing. Press or until the screen displays the correct month. Press SELECT. removed, the time setting will be lost.
Telephone operation Handset layout 1. TALK 2. FLASH 3. CHAN (channel) 4. REMOVE 6 5. Answer a call 6. /CID VOL/VOL+ 1,2 8 7 7. SELECT 8. OFF SELECT 5 9. REDIAL/PAUSE 10. PROG (program) 3,4 9 10 10 www.vtechphones.
Telephone operation Telephone base layout 11. CHARGE/IN USE 12. Message window 13. ANS ON/OFF 14. PLAY/STOP 15. REPEAT/ Basic operation 16. SKIP/ 11 17 18 16 15 14 12 13 17. DELETE/ X 18. VOL / 19. CLOCK 20. SETUP 21. ANNC (announcement) 22. RECORD 23. FIND HANDSET 19 20 21 www.vtechphones.
Telephone operation Handset operation • Whenever the phone is in use, call timer will be shown at the top right corner. Making calls • Press TALK/FLASH, then dial the number. — OR — Dial the number (press to backspace), then press TALK/FLASH. Ending calls • Press OFF to end your call. — OR — Put the handset on the telephone base or charger to end your call. Answering Calls • Press any key to answer a call (except OFF, or ).
Telephone operation • While phone is not in use, press to display caller ID information. • While entering names or numbers into memory, press then press CHAN/REMOVE to delete the last character entered. /VOL+ • While on a call, press to increase the volume. A double beep will sound when you reach the highest setting. • While phone is not in use, press to display directory entries. • While entering names, press twice to add a space.
Telephone operation Telephone base operation • Only one handset can be on a call at a time. For example, if HS1 is on a call and HS2 presses the TALK/FLASH button, OTHER HANDSET ON OR OUT OF RANGE will display. . 14 CHARGE/IN USE • Flashes in unison with an incoming call’s ringing. • Flashes slowly when the handset is in use or answering machine picks up a call or extension is off hook. • Glows steadily when the handset is charging. Message window Indicate the status of answering machine. (e.g.
Telephone operation Temporary tone dialing If you have pulse (rotary) dialing, you can change from pulse dialing to touch tone dialing during a call by pressing *TONE. This is useful if you need to send touch tone signals for access to telephone banking • Only one handset can be on a call at a or long distance services. 1. Press *TONE when handset is off hook or on a call. 2. Dial the number. 3. After you hang up, the phone automatically returns to pulse dialing.
Telephone operation For the ia5878/ia5884 • If HS2 cannot be found, HS1 will generate an error tone and continue the call automatically. Before HS2 answers, HS1 can press TALK/FLASH to cancel the forward function and continue the external call. • If HS2 doesn’t respond within 30 seconds, HS1 will start ringing until TALK/FLASH is pressed to pick up the returned call. If it is not answered within another 30 seconds, the external call will end automatically. . 16 1.
Telephone operation Headset jack You can use this telephone handsfree when you install any VTech 2.5 mm headset, purchased separately. This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and base can communicate over only a certain distance - which can vary with the locations of the base and handset, the weather, and the construction of your home or office.
Directory Your phone can store 20 (including nine speed dial entries) telephone numbers with names (up to 15 characters for the name and 24 digits for the number in each location) in the handset. • Press OFF at any time to exit the directory. • When the memory is full the screen will display MEMORY FULL, an error tone sounds and you will not be able to store a new number until you delete a stored number to make room for another entry.
Directory Chart of characters Using the chart below, enter up to 15 characters for the name you’re storing. An error tone will sound if you try to enter more than 15 characters. Press then press CHAN/REMOVE to backspace and make corrections; press to advance or press it twice to add a space.
Directory Edit a directory entry • When you reach the end of the list in the directory, END OF LIST will be shown on the screen. • If you press a dial pad key for alphabetical look up while in the directory and there are no entries starting with the letters on that key, NO DATA will be displayed on the screen. • Each handset directory is independent of the other handsets. If you make entries or changes to the directory of one handset it will not be reflected in the other handsets. 1. Press 2. Press .
Directory 4. Press SELECT. The screen displays ERASE NO YES and the number. The current choice flashes. 5. Press until YES flashes. 6. Press SELECT. You’ll hear a confirmation beep. Move a directory entry into speed dial 3. When the screen displays the entry you want to move, press SELECT. Then press SPEED flashes. SPEED EDIT ERASE or Basic operation 1. Press . The screen displays DIRECTORY. 2. Press or to scroll alphabetically through entries stored in directory.
Speed dial • The entries you store in speed dial memory will be marked with 01 through 09 and also display in the directory. • Press OFF at any time to exit speed dial mode. • If the location is not empty, your new entry will be stored in place of the old and the entry will be moved to a directory location.
Speed dial Basic operation 6. Enter the telephone number. Press then press CHAN/REMOVE to backspace and make corrections. Press redial/pause to enter a pause (for example a P will be shown) if necessary. — OR — Press redial/pause to display the last number (up to 24 digits long) dialed from this phone. 7. Press SELECT or prog to store your entry. The screen displays DISTINCT RING? and the current setting. 8.
Speed dial Delete a speed dial entry 1. Press and hold the speed dial location key (1-9) of the entry you wish to delete. 2. When the screen displays the entry you want to delete, press SELECT. Then press ERASE flashes. or until SPEED EDIT ERASE 8005959511 01 3. Press SELECT. The screen displays ERASE NO YES and the number. The current choice flashes. 4. Press until YES flashes. 5. Press SELECT. You’ll hear a confirmation beep. Dial a speed dial number 1.
Caller ID Your phone has a caller ID (CID) with call waiting feature that works with service from your local phone service provider. Caller ID with call waiting lets you see who’s calling before you answer the phone, even when you’re on another call. You may need to change your phone service to use this feature.
Caller ID Caller’s telephone number • If you answer a call before the information appears on the screen, it will not be in the call history. Caller’s name 1-234-567-8900 • Press OFF at any time to exit call history. • Each handset’s call log is independent from the other handset. For example, when you delete one or all call log entries from one handset, they will not be deleted from the other handset.
Caller ID Delete records from call history Delete a specific call: • Caller ID numbers may appear with an area code that 2. Press the CHAN/REMOVE key to delete. You’ll hear a confirmation beep. may not be required for local calls, or Delete all calls: without a 1 that may 1. With the handset in idle (off) mode, press and hold the CHAN/REMOVE key to delete. The screen be needed for long displays ERASE ALL NO YES. The current choice flashes. distance calls. If the number displayed 2. Press until YES flashes.
Caller ID • Caller ID numbers may appear with an area code that may not be required for local calls, or without a 1 that may be needed for long distance calls. If the number displayed is not in the right format, press # repeatedly to see the different dialing options. You can choose to dial with or without the area code, or with or without the 1. 2. If you wish to change how the number is stored, press#.
Answering system operation Audible indicators Your telephone system gives you voice prompts for feature operations and voice confirmations when you press a button or complete an operation. Setting the clock • To advance or recede the minutes or year by increments or decrements of ten, press and hold SKIP or REPEAT. • Press and hold CLOCK for about two seconds to exit clock setting at any stage and the new setting will be saved and announced. www.vtechphones.com 29 Basic operation 1.
Answering system operation If you choose not to record a personalized announcement, the pre-recorded announcement will say “Hello, please leave a message after the tone.” • Announcements less than two seconds in length will not be recorded. • If the answering system is turned off and you receive calls the phone will ring 10 times, then answer and announce “Please enter your remote access code.” Repeat or playback previous message. In setup, use to change settings. Turn answering system on or off.
Answering system operation Delete your announcement Press DELETE during announcement playback. The system will use the pre-recorded announcement until you record a new one. Setup the answering system 1. Press SETUP until the system announces the feature you want to set. Refer to the feature summary below for a description of the features and your choices. 2. Press SKIP or REPEAT until the system announces the desired setting.
Answering system operation • You can exit feature setup at any time by pressing PLAY/STOP. Message alert tone , to change the setting, press SKIP or REPEAT, to continue setup, press SETUP. To notify the user by beeping when new message(s) has been received. You may turn it on or off (*). Delete messages • To delete a message, press DELETE while the message is playing. • Press and hold DELETE in idle to delete all old messages in idle mode.
Answering system operation Listen to, save & delete messages The system automatically saves your messages until you delete them, and can store approximately 11 minutes of messages, memos, and announcements (up to a maximum of 95 messages). A message or memo can be up to four minutes long. Basic operation The message window will flash to alert you to new, unplayed messages. If all messages have been reviewed, the number displayed in the message window will glow steadily.
Answering system operation 34 Window display: When: 0 There are no messages. 1-95 Total number of old message(s). 0-95 (flashing) Total number of new message(s) or clock has not been set. 1-95 & F (alternating) Memory is full with total number of new or new and old message(s) recorded. (Maximum number of messages is 95.) 1-99 (counting) Elapsed time while recording a memo or announcement up to 90 seconds. 99 (flashing) Recording time exceeds 99 seconds.
Answering system operation - remote access Accessing the answering system remotely You can access many features of this system remotely from a touch tone phone. 1. Dial your telephone number. 2. When the system answers, enter your remote access code. If the memory is full, it announces “Memory is full” before asking you to enter your remote access code. 3. Enter a remote command, see Remote access commands below. 4. To end remote access, simply hang up the phone.
Answering system operation - remote access • If no key is pressed within five seconds of entering remote access, the voice menu will be announced. After the voice menu announcement, if no key is pressed within 20 seconds, the remote access call will automatically end. • If accessing from a touch tone telephone, press #5 to stop recording. Function: Command: Review previous message Press 4 during the beginning of the day and time announcement. Delete message Press 3 while message is playing.
Display screen messages Screen displays: When: There is a call coming in. CONNECTING... The handset is waiting for dial tone. PHONE ON The handset is in use. ** PAGING ** The telephone base is paging the handset. BATTERY LOW The battery needs to be recharged. SCANNING... The handset is changing to another of the 30 channels available. Basic operation ** RINGING ** 1. Displays when one handset is on a call and the other handset presses TALK/FLASH. OTHER HANDSET ON OR OUT OF RANGE 2.
Battery information Battery care and performance: After your battery is fully charged, you can expect the following performance: • If you repeatedly get a low battery indicator, even after charging overnight, the battery should be replaced.
Troubleshooting If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call VTech Communications at 1-800-595-9511. In Canada, call VTech Telecommunications Canada Ltd. at 1-800-267-7377. Problem My telephone does not work at all. Suggestion • • • • • • • • • • Place the handset in the telephone base or charger for recharging.
Troubleshooting Problem The battery does not charge in the handset or the handset battery does not accept charge. Suggestion • • • • The CHARGE light is off. • • • 40 Clean the charging contacts on the cordless handset(s) and telephone base each month using a pencil eraser or a dry non-abrasive fabric. Make sure the power adapter and telephone line cords are plugged in correctly and securely. Unplug the power adapter. Wait for 15 seconds before plugging it back in.
Troubleshooting Problem The CHARGE/IN USE Indicator on the telephone base is flashing. There is no dial tone. Suggestion • This is a signal that the battery is very low, completely depleted, when there is no electrical contact between the battery and the telephone base or when the telephone line is in use. • Ensure the connector of the battery is securely plugged into the handset and place the handset in the telephone base for charging. • Answering machine has picked up a call.
Troubleshooting Problem The telephone does not ring when there is an incoming call. Suggestion • • • • • • • • • • www.vtechphones.com Additional information 42 Make sure the ringer is on. (See page 9). Make sure the telephone line cord and power adapter are plugged in properly (see page 4). The cordless handset may be too far from the telephone base. Move it closer to the telephone base. There may be too many extension phones on the telephone line to allow all of them to ring simultaneously.
Troubleshooting Problem I cannot dial out. Suggestion • • • • • I hear other calls when using the telephone. • Disconnect the telephone base from the telephone jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or local service. Call your local telephone company. Press the CHAN/REMOVE key to switch to a clear channel when on a call. • Make sure the telephone line cord is plugged in securely. www.vtechphones.
Troubleshooting Problem There is noise or interference during a telephone conversation. My calls fade out or cut in and out when I am using the cordless handset. Suggestion • • • • • • • • • • • 44 www.vtechphones.com Additional information • The handset may be out of range. Move it closer to the telephone base. Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or telephone base to another outlet.
Troubleshooting Problem My caller ID features are not working properly. Suggestion • • • • The system does not receive caller ID or the system does not display caller ID during call waiting. • • • • Caller ID is a subscription service. You must subscribe to this service from your local telephone company for this feature to work on your telephone. The caller may not be calling from an area which supports caller ID.
Troubleshooting Problem Suggestion • The announcement message is not clear. • • When recording the announcement, make sure you speak in a normal tone of voice about nine inches from the telephone base. Make sure there is no background noise (television, music, traffic, etc.) when recording. The answering system does not record message. • Make sure the answering system is on. The messages on the answering system are incomplete.
Troubleshooting . Problem Suggestion The messages on the system are very difficult to hear. • Press The answering system does not respond to remote commands. • • Make sure your “Remote Access Code” is correct (see page 35 and 36). Make sure you are calling from a touch-tone telephone. When dialing a number, you should hear tones. If you hear clicks, then it is not a touch-tone telephone and cannot activate the answering system.
Troubleshooting Problem Suggestion Common cure for electronic equipment. • Caller ID entries do not match the numbers I need to dial • Although the call log entries you receive are 10 digits, (the area plus the 7-digit number,) in some areas, you may need to dial only the seven digits, or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits. You can change the number of digits that you dial or store from the call log.
Maintenance Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. Taking care of your telephone Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install your telephone base near a sink, bathtub or shower.
Limited Warranty 6. Product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes); or 7. Product returned without valid proof of purchase (see item 2 below); or 8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.
Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
FCC, ACTA and IC regulations * Remain on the line and briefly explain the reason for the call before hanging up. * Perform such activities in off-peak hours, such as early morning or late evening. Industry Canada This equipment complies with regulations RSS210 and CS-03 of Industry Canada.
Technical specifications Enhanced 5.8GHz Technology - Dual band transmission combines the best of 5.8GHz and 900MHz technologies, providing enhanced performance over standard cordless telephones. Frequency control Crystal controlled PLL synthesizer Transmit frequency Base: 912.75 - 917.10 MHz Handset: 5863.80 - 5872.5 MHz Receive frequency Base: 5863.80 - 5872.5 MHz Handset: 912.75 - 917.10 MHz Channels 30 Nominal effective range Maximum power allowed by FCC and IC.
Index A E O About call history (caller ID) 26 Answering system operation 29-36 Audible indicators 29 Edit a directory entry 20 Edit a speed dial entry 23 Operating range B Battery information 38 Belt clip 7 C Caller ID 25 Call screening/intercept 33 Call transfer 15 Charge the handset battery 8 Check for dial tone 8 Choose location 4 Connect power and telephone line cords 4 D Delete a directory entry 20 Delete a speed dial entry 24 Delete your announcement 31 Dial a displayed number 27 Dial a number
Store a speed dial entry 22 T Technical specifications 54 Telephone base layout 11 Telephone base operation 14 Telephone operation 10 Temporary tone dialing 15 The RBRC® seal 53 Troubleshooting 39 V Voice menu 35 Volume 9, 12 56 www.vtechphones.
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon Distributed in Canada by VTech Telecommunications Canada Ltd., Richmond, B.C. Copyright ©2007 for VTECH TELECOMMUNICATIONS LTD. Printed in China. v.
User’s manual www.vtechphones.
