User’s manual www.vtechphones.
Congratulations on purchasing your new VTech product. Before using this telephone, please read the Important safety instructions on page 34 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Getting started . . . . . . . . . . . . . . . . . . 1 Parts checklist . . . . . . . . . . . . . . . . . . . 1 Telephone base installation . . . . . . . . . . . . 2 Battery installation and charging . . . . . . . . . 3 Install an image . . . . . . . . . . . . . . . . . . 5 Handset layout . . . . . . . . . . . . . . . . . . 6 Telephone base layout . . . . . . . . . . . . . .
Table of contents Appendix . . . . . . . . . . . . . . . . . . . . 29 Handset display screen messages . . . . . . . 29 Handset and telephone base indicators . . . . 31 Battery . . . . . . . . . . . . . . . . . . . . . . 33 Important safety instructions . . . . . . . . . . 34 Troubleshooting . . . . . . . . . . . . . . . . . 35 Operating range . . . . . . . . . . . . . . . . . 44 Maintenance . . . . .
Parts checklist Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. 6. Telephone line cord 2. Handset 3. Transparent image cover 7. Telephone base power adapter 4. Battery compartment cover 8. Telephone base www.vtechphones.com 5. Battery 9. User’s manual Basic operation 1. Images • To purchase a replacement battery or power adapter, visit our website at www. vtechphones. com or call 1 (800) 595-9511.
Getting started Telephone base installation • Use only the power adapter supplied with this product. To order a replacement, visit our website at www.vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377. • The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-the-table/ cabinet outlet.
Battery installation and charging CHARGE light www.vtechphones.com Figure 1: Remove image cover Figure 2: Remove battery compartment cover Figure 3: Insert battery plug • If the handset will not be used for a long time, disconnect and remove the battery to prevent possible leakage. • To purchase a replacement battery, visit our website at www. vtechphones. com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada. com or call 1 (800) 267-7377. Figure 4: Insert battery Basic operation 1.
Getting started • The handset battery will charge if you place the handset in the telephone base with either the front or back facing out to show off the insert as shown in Figure 6. 10. If you wish to add an image to the transparent image cover, go to Install an image on page 5. 11. Replace the transparent image cover by placing it flat against the handset and sliding it towards the CHARGE light until it clicks into place as shown in Figure 5. 12.
Install an image www.vtechphones.com • You can also go to www. vtechphones.com and use the online tool to create your own custom graphic inserts. Basic operation 1. Perform steps 2 through 9 of the Battery installation and charging procedure on page 3. 2. Use the enclosed template to cut the desired image so that it fits into the transparent image cover. 3. Place the selected image inside the transparent image cover. 4.
Getting started Handset layout MENU/SELECT • Press to display the menu. • When in the menu, press to select an item, or save an entry or setting. CID (Caller ID) • Press to review the call log when the phone is not in use. • While in the menu, press to scroll down. • Press to lower the listening volume during a call. /FLASH • Press to make or answer a call. • During a call, press to answer a second call when you hear a call waiting alert. MUTE • While on a call, press to mute the microphone.
Getting started Getting started Telephone base layout Basic operation IN USE light • Flashes when there is an incoming call or another telephone on the same line is in use. • On when the handset is in use. FIND HANDSET VOICEMAIL light • Flashes when you have new voicemail. Voicemail is offered by your telephone service provider. • Press to page the handset. www.vtechphones.
Telephone settings Ringer volume • The ringer volume will be off if the volume is set to the lowest level, and a ringer off icon will be displayed. You can change the handset ringer volume to a comfortable level. The ringer can also be turned off so the telephone does not ring when there are incoming calls. To adjust the ringer volume: 1. Press MENU/SELECT to display the menu when the handset is not in use. 2. Press or to select >RINGER VOLUME, then press MENU/SELECT. 3. Press or to adjust the volume.
Telephone settings This menu allows you to choose from different ringer tones. To choose a ringer tone: 1. Press MENU/SELECT to display the menu when the handset is not in use. 2. Press or to select >RINGER TONE, then press MENU/SELECT. 3. Press or to select the desired ringer tone. A sample of each ringer tone will be played when scrolling through the choices. 4. Press MENU/SELECT to save your selection. You will hear a confirmation tone. www.vtechphones.
Telephone settings Key tone The handset beeps as you press keys. You may turn the key tone feature on or off. To change the setting: 1. Press MENU/SELECT to display the menu when the handset is not in use. 2. Press or to select > KEY TONE, then press MENU/SELECT. 3. Press or to choose ON or OFF. 4. Press MENU/SELECT to save your selection. You will hear a confirmation tone. >KEY TONE LANGUAGE KEY TONE ON Language You can select ENGLISH, FRANÇAIS or ESPAÑOL to be used for the handset display.
Telephone settings If you subscribe to voicemail service offered by your telephone service provider, NEW VOICE MAIL and will appear on the handset, and the VOICEMAIL light on the telephone base will flash when you have new voicemail messages. Please contact your local telephone company for more information and assistance about using your voicemail service. After you have listened to all new voicemail messages, the indicators on both the handset and telephone base will be turned off automatically.
Telephone operation Make a call • The screen displays the elapsed time as you talk (in hours, minutes and seconds). • When predialing (entering the phone number before pressing /FLASH), press REMOVE or OFF/CLEAR to backspace and delete; press and hold REDIAL/PAUSE to insert a dialing pause. 12 1. Press /FLASH. 2. Dial the number. -OR1. Dial the number. 2. Press /FLASH. Answer a call • Press /FLASH or any of the dialing keys (0-9, #, *).
Telephone operation Ringer mute You can mute the ringer temporarily when the telephone is ringing. • Press OFF/CLEAR or MUTE to temporarily silence the ringer. The next call will ring normally. RINGER MUTE Basic operation Telephone operation Call waiting If you subscribe to call waiting service from your telephone company, you will hear an alert tone if there is an incoming call while you’re on another call. Press /FLASH to answer the new incoming call. Press /FLASH again to return to the original call.
Telephone operation Chain dialing • Chain dialing can be useful if you wish to access numbers other than phone numbers (such as bank account information or access codes) from the directory, call log or redial list. This feature allows you to initiate a dialing sequence from numbers stored in the directory, call log or redial list while you are on a call. To access a number in the directory: 1. Press MENU/SELECT twice to enter the directory menu. 2. Scroll by pressing or to find the desired entry. 3.
Telephone operation Directory DIRECTORY EMPTY LIST FULL Basic operation Telephone operation The directory can store up to 50 entries. Each entry may have up to 30 digits and 15 characters. • The directory can be accessed when the handset is not in use by pressing once or MENU/SELECT three times. • The screen displays DIRECTORY EMPTY if there are no records in the directory. • When the directory is full and you attempt to save an entry, the screen will display LIST FULL.
Telephone operation Store a directory entry 16 1. Press MENU/SELECT twice when the handset is not in use. 2. Press or to select >STORE, then press MENU/SELECT. The screen displays ENTER NUMBER. 3. Use the dialing keys to enter the number. • Press REMOVE to backspace and erase a digit. • Press and hold REMOVE to erase the entire entry. • Press to move the cursor to the left or to the right. • Press and hold REDIAL/PAUSE to insert a dialing pause (p will be displayed).
Telephone operation Character chart Use the dial pad and the chart below to enter a name (up to 15 characters). Each press of a particular key causes the characters to be displayed in the following order: Number key Characters by number of key presses 2 1 # 2 A 3 D 4 G 1 3 , 4 5 6 7 , - .
Telephone operation Search the directory Entries are sorted alphabetically. To search the directory: 1. Press once, or MENU/SELECT three times to enter the directory. 2. Press or to scroll through the directory. >REVIEW STORE VTECH 800-595-9511 To start an alphabetical search: 1. Press once, or MENU/SELECT three times to enter the directory. 2. Use the dialing keys to enter the first letter associated. For example, press 5 (JKL) once to find Jenny, twice to find Kristen, or three times to find Linda.
Telephone operation Edit a directory entry www.vtechphones.com Basic operation Telephone operation 1. Press once, or MENU/SELECT three times to enter the directory. 2. Press or to scroll to the desired entry, or use the alphabetical search to find it. 3. Press MENU/SELECT to confirm your selection. The EDIT NUMBER screen displays EDIT NUMBER. 595-9511_ 4. Use the dialing keys to edit the number. • Press REMOVE to backspace and erase a digit. • Press and hold REMOVE to erase the entire entry.
Telephone operation Delete from the directory 1. Press once, or MENU/SELECT three times to enter the directory. 2. Press or to scroll to the desired entry, or use the alphabetical search to find it. 3. Press REMOVE to remove the displayed entry. You will hear a confirmation tone. 20 www.vtechphones.
Telephone operation About caller ID www.vtechphones.com Basic operation Telephone operation The caller ID with call waiting feature in this telephone lets you see the name and telephone number of the caller before answering the call, even when already on a call. These features require services provided by your local telephone company.
Telephone operation Call log • Due to regional service differences, the caller ID information may not be available for every incoming call. In addition, the callers may intentionally block their names and/or telephone numbers. • For call log entr es w th numbers between 16 and 23 d g ts, n order to v ew the ent re number you must save the entry to the d rectory. For nformat on on sav ng call log entr es to the d rectory, see page 25.
Telephone operation Missed calls indicator Basic operation Telephone operation When the handset is not in use and there are unreviewed calls in the call log, its screen will display XX MISSED CALL(S). Each time a call log entry marked NEW is reviewed, the number of missed calls decreases by one. When all the missed calls have been reviewed, the missed calls indicator will no longer display.
Telephone operation Make a call log entry ready to dial Although the call log entries received have 10 digits (the area code plus the seven-digit number), in some areas you may need to dial only the seven digits, or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the call log.
Telephone operation Save an entry to the directory www.vtechphones.com ALREADY SAVED Basic operation Telephone operation 1. When in the call log, press or to scroll to the desired entry. 2. Press MENU/SELECT. • You can edit the phone number, if necessary. Make sure the number is in the correct dialing format for your area. Press MENU/SELECT when done. Now, edit the name. Press MENU/SELECT when done. • If the entry is already saved in the directory, the screen will display ALREADY SAVED.
Telephone operation Delete from the call log To delete one entry: 1. When in the call log, press or to scroll to the desired entry. 2. Press REMOVE to delete the selected entry. You will hear a confirmation tone. To delete all entries: 1. When in the call log, press or to scroll to the desired entry. 2. Press and hold REMOVE to delete the entire call log. 3. The screen displays DELETE ALL CALLS? 4. Press MENU/SELECT to confirm. You will hear a confirmation tone.
Telephone operation Call log display screen messages When: PRIVATE NAME The caller is blocking the name information. PRIVATE NUMBER The caller is blocking the telephone number information. PRIVATE CALLER The caller is blocking the name and number information. UNKNOWN NAME This caller’s name is unavailable. Basic operation Telephone operation Displays: UNKNOWN NUMBER This caller’s number is unavailable. UNKNOWN CALLER No information is available about this caller. www.vtechphones.
Telephone operation Redial list The telephone stores the five most recently dialed numbers on the redial list. • Once there are five numbers stored on the redial list, the oldest entry will be deleted to make room for the new entry. • Entries are displayed in reverse chronological order, i.e. from the newest entry to the oldest entry. The redial list can be accessed by pressing REDIAL/PAUSE when the handset is not in use. Dial a redial entry or REDIAL/PAUSE repeatedly to 1.
Handset display screen messages ALREADY SAVED CALL LOG EMPTY CONNECTING... CHARGING DIRECTORY EMPTY ENDED INCOMING CALL LINE IN USE LIST FULL LOW BATTERY MICROPHONE ON NEW VOICE MAIL www.vtechphones.com 29 Appendix MUTED The telephone number you have entered is already stored in the directory. There are no call log entries. The cordless handset is searching for the telephone base. A handset with low battery has been placed in the telephone base to recharge. There are no directory entries.
Handset display screen messages NO LINE NO SIGNAL, CALL ENDED ** PAGING ** PHONE PLACE IN CHARGER RINGER MUTE SAVED UNABLE TO SAVE WARNING CHECK BATTERY! XX MISSED CALLS 30 There is no telephone line connected. Communication between handset and telephone base is lost during a call. FIND HANDSET on the telephone base has been pressed. The handset is in use. The battery is very low. The handset should be placed in the telephone base. The ringer is muted temporarily during incoming call.
Handset and telephone base indicators Handset lights CHARGE • On when the handset is in the telephone base and is charging. Telephone base lights IN USE • Flashes when there is an incoming call or another telephone on the same line is in use. • On when the handset is in use. VOICEMAIL • Flashes when you have new voicemail. Voicemail is offered by your telephone service provider. Appendix www.vtechphones.
Handset and telephone base indicators Handset icons MUTE • Microphone is muted. • Ringer off. NEW • New call log entries. NEW VOICE MAIL • New voicemail received from the local telephone company. Battery indicator • Cycles (low, medium, and full) when the handset battery is charging. • Flashes when the battery is low and needs charging. • Displays solid when the battery is fully charged. 32 www.vtechphones.
Battery It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Eight hours While not in use (standby**) Four and a half days *Operating times are approximate. Your results may vary. **Handset is off the telephone base but not in use. The battery needs charging when: • A new battery is installed in the handset. • The handset beeps without buttons being pressed.
Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377. Problem Suggestion My telephone does not work at all. • Make sure the battery is installed and charged correctly (page 3). For optimum daily performance, return the handset to the telephone base after use.
Troubleshooting Problem Suggestion The battery does not charge in the handset or the handset battery is not charging. • Make sure the handset is placed in the telephone base correctly. The CHARGE light on the handset should be on. • If you attach the transparent image cover, make sure it is on correctly. If it is not, the handset may not charge when placed in the telephone base. • Remove and reinstall the battery, then charge for up to 16 hours.
Troubleshooting Problem Suggestion The telephone does not ring when there is an incoming call. • • • • • • • • • www.vtechphones.com 37 Appendix Make sure the ringer is on (page 8). Make sure the telephone line cord and power adapter are plugged in properly (page 2). The handset may be too far from the telephone base. Move it closer to the telephone base. There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Try unplugging some of them.
Troubleshooting Problem Suggestion I cannot dial out. • First, try all the above suggestions. • Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone before producing a dial tone. Wait an extra second before dialing. • If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact your local telephone company (charges may apply). • Eliminate any background noise.
Troubleshooting Suggestion There is interference dur ing a telephone conversation. • The handset may be out of range. Move it closer to the telephone base. • Do you have DSL service? If yes, you must have a DSL filter installed at every telephone wall jack that has a telephone connected to it (page 2). Contact your DSL service provider for DSL filters and installation instructions. • Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference.
Troubleshooting Problem Suggestion I hear other calls when using the telephone. • Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or local service. Call your local telephone company. I hear noise on the • Make sure the telephone line cord is plugged in securely. cordless handset, and none of the keys or buttons works. My caller ID features are not working properly.
Troubleshooting Problem Suggestion The system does not receive caller ID or the system does not display caller ID during call waiting. • Make sure you subscribe to caller ID with call waiting features provided by the local telephone company. • The caller may not be calling from an area which supports caller ID. • Both you and the caller’s telephone companies must use equipment which are compatible with caller ID service.
Troubleshooting Problem Suggestion CO N N EC T I N G . . . is • The handset may be out of range. Move it closer to the telephone base. shown in the handset • Make sure the power cord is securely plugged into the telephone base. Use a working electrical display window. Why outlet that is not controlled by a wall switch. don’t I get a dial tone • Reset your telephone by unplugging the power adapter from the telephone base. Disconnect when I try to use this the battery from the cordless handset.
Troubleshooting Problem Suggestion Common cure for electronic equipment. • If the telephone is not responding normally, try putting the cordless handset in the telephone base. If it does not respond, try the following (in the order listed): • Disconnect the power to the telephone base. • Disconnect the battery on the cordless handset. • Wait a few minutes before connecting power to the telephone base. • Re-install the battery and place the cordless handset in the telephone base.
Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office. When the handset is out of range, the handset will display CONNECTING...
About cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Warranty 8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit. How do you get warranty service? To obtain warranty service in the United States of America, please call 1 (800) 595-9511. In Canada, please call 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
FCC, ACTA and IC regulations RJ14 jack for two lines. See Installation Instructions in the user’s manual. The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less.
Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit frequency Handset: 1921.536-1928.448 MHz Telephone base: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Size Handset: 1.89in X 6.71in X 0.96in (48.0mm X 170.5mm X 24.3mm) Telephone base: 4.14in X 4.45in X 4.90in (105.2mm X 113.0mm X 124.4mm) Weight Handset: 4.67oz (132.
Index A Answer a call B Battery F 12 FCC, ACTA and IC regulations Find handset 13 Call log 22 Call log display screen messages Call waiting 13 Caller ID 21 Chain dialing 14 Character chart 17 Charging 3 Clear voice mail 11 D 19 27 I S Install an image K Key tone L Language 5 Save an entry to the directory 25 Search the directory 18 Store a directory entry 16 10 T Technical specifications 50 Telephone base indicators 31 Telephone base installation 2 Troubleshooting 35 10 M Maintenanc
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C. Copyright ©2008 for VTECH TELECOMMUNICATIONS LTD. Printed in China.
