User’s manual w w w.v t e c h p h o n e s .
Congratulations on purchasing your new VTech product. Before using this telephone, please read Important safety instructions on page 75 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Getting started................................ 1 Parts checklist.................................. 1 Telephone base and handset charger installation........................ 2 Installation options............................ 3 Tabletop to wall mount installation..................................... 3 Wall mount to tabletop installation.... 4 Handset battery installation.............. 5 Handset battery charging................. 6 Headset charger installation.............
Table of contents Answering system settings......... 47 Answering system setup................ 47 Answer ON/OFF............................. 47 Call screening................................. 48 Number of rings.............................. 48 Remote access code...................... 49 Message alert tone......................... 49 Announcement............................... 50 Record your own announcement... 50 Play your announcement................ 50 Delete your announcement............ 50 Maintenance.
Getting started Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.
Getting started Telephone base and handset charger installation Install the telephone base and handset charger as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference.
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your� telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the mounting plate. Tabletop to wall mount installation 1.
Getting started Wall mount to tabletop installation 1. If the telephone line cord and power adapter cord are bundled, untie them first. 2. Slide the wall mount bracket up and remove it from the wall plate. Unplug the telephone line cord (or DSL filter) from the wall. Unplug the power adapter from the power outlet. 3. Slide the telephone base up and remove it from the wall mount bracket. 4. See Telephone base and handset charger installation on page 2.
Getting started Handset battery installation Install the battery as shown below. 1. If the battery compartment cover is on the handset, press on the grooved tab and slide the cover to remove. 2. Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. 3. Place the handset battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. 4.
Getting started Handset battery charging Once you have installed the handset battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The handset battery is fully charged after 16 hours of continuous charging. See the table on page 61 for battery operating times.
Getting started Headset charger installation Install the headset charger as shown below. Plug the large end of the headset charger power adapter into an electrical outlet not controlled by a wall switch. Plug the small end of the headset charger power adapter into the power jack of the headset charger. Headset charger Power on the headset Power on the headset before use. Place the headset in the headset charger or press and hold for two seconds.
Getting started Headset attachments Earbud There are four earbuds provided and one of them has been attached to the headset. To remove the earbud from the headset earpiece: Hold both sides of the earbud and then pull the earbud until it separates from the earpiece. To attach the earbud to the headset earpiece: 1. Choose an appropriate earbud. 2. Press the earbud towards the earpiece until it clicks into place.
Getting started Headset attachments (continued) Ear hook There are three ear hooks provided and one of them has been attached to the headset. The smallest ear hook is a flexible ear hook. If you choose to use it, adjust to suit your ear comfortably before use. To adjust the headset to wear on your right ear: 1. Hold the headset with one hand. Lift the ear hook upward. 2. Twist the ear hook 180 o clockwise. 3. Push the ear hook downward. 4. Hook the headset on your right ear.
Getting started Headset attachments (continued) To remove the ear hook from the headset: 1. Hold the headset with one hand and the ear hook with your other hand. 2. Pull the end of the ear hook up until it separates from the rotating clip on the headset.
Getting started Headset attachments (continued) To attach the ear hook to the headset: 1. Remove any headset attachment (earbud excluded) connected to the headset. 2. Choose an appropriate ear hook. 3. Insert the ear hook [A] into the rotating clip [B] on the headset until it clicks into place. [A] [B] 4. Hook the headset on your right ear. Adjust the angle of the headset until the microphone is pointing towards your mouth.
Getting started Headset attachments (continued) Head band To attach the head band to the headset: 1. Remove any headset attachment connected to the headset. 2. Attach the ear pad to the headset earpiece. 3. To wear the headset on your right ear, insert the end [A] of the head band into the rotating clip [B] on the headset until it clicks into place.
Getting started Headset attachments (continued) 4. Adjust the head band to fit your head. Adjust and rotate the angle of the headset until the microphone is pointing towards your mouth. Firmly grip the earpiece with one hand whenever adjusting the headset microphone up or down. To wear on your left ear, hold the headset on one hand and the head band with your other hand. Rotate the head band within the rotating clip on the headset. To remove the head band from the headset: 1.
Getting started Handset layout CHARGE light On when the handset is charging in the telephone base or charger (page 5). / VOL (directory/volume) Press to enter the directory when the telephone is not in use (page 40). While in a menu, press to scroll up. During a call, press to increase the listening volume (page 24). (speakerphone) Press to make or answer a call (page 24). Press to join a call (page 28). During a call, press to switch between the speakerphone and handset (page 24).
Getting started Handset layout VOL/CID (volume/caller ID) Press to review the call log when the telephone is not in use (page 44). While in a menu, press to scroll down. During a call, press to decrease the listening volume (page 24). MENU/SELECT Press to show the menu. While in a menu, press to choose an item, or save an entry or setting. OFF/CLEAR During a call, press to hang up (page 24). While the handset is ringing, press to silence the ringer temporarily (page 25).
Getting started Handset layout PUSH TO TALK (PTT) Press to begin a one-to-one or one-to-all broadcast message (page 32).
Getting started Telephone base layout X/DELETE Press to delete the message currently playing (page 52). When the phone is not in use, press twice to delete all previously reviewed messages (page 54). Message window Shows the number of messages and other answering system information (page 55). IN USE light Flashes when there is an incoming call, or another telephone sharing the same line is in use. On when the telephone is in use, or the answering system is answering a call.
Getting started Headset layout (on/off) Press and hold two seconds to power on or off. Press to answer, end or join a call (pages 24 and 28). On in red when charging in the headset charger. On in blue when fully charged in the headset charger. Flashes once every 10 seconds in blue when in idle mode. Flashes once every 10 seconds in red when in low battery mode. Flashes twice every three seconds in blue while on a call. Flashes quickly and alternately in red and blue while being registered.
Telephone settings Ringer volume (telephone base) Press /VOL or VOL/ on the telephone base to adjust the ringer volume when the telephone is not in use. When you set the ringer volume to zero, the base ringer is off and the system announces, “Base ringer is off.” Ringer volume (handset) You can set the ringer volume or turn the ringer off. When the ringer is off, appears on the screen. 1. Press MENU/SELECT when the handset is not in use. 2.
Telephone settings LCD language You can select English, Français or Español to be used in all screen displays. 1. Press MENU/SELECT when the handset is not in use. 2. Press / VOL or VOL/CID to highlight >Settings, then press MENU/SELECT. 3. Press MENU/SELECT to highlight >LCD language. 4. Press / VOL or VOL/CID to scroll through the choices. 5. Press MENU/SELECT to confirm your selection. You hear a confirmation tone.
Telephone settings Key tone You can turn the key tone on or off. 1. Press MENU/SELECT when the handset is not in use. 2. Press / VOL or VOL/CID to highlight >Settings, then press MENU/SELECT. 3. Press / VOL or VOL/CID to highlight >Key tone, then press MENU/SELECT. 4. Press / VOL or VOL/CID to choose >On or >Off. 5. Press MENU/SELECT to confirm your selection. You hear a confirmation tone.
Telephone settings CID time synchronization This feature allows the time and date to be set by incoming caller ID information. The default setting is On. 1. Press MENU/SELECT when the handset is not in use. 2. Press / VOL or VOL/CID to highlight >Settings, then press MENU/SELECT. 3. Press / VOL or VOL/CID to highlight >Set date/time, then press MENU/SELECT. 4. Press / VOL or VOL/CID to highlight >CID time sync, then press MENU/SELECT. 5.
Telephone settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. 1. Press MENU/SELECT when the handset is not in use. 2. Press / VOL or VOL/CID to highlight >Settings, then Home area code >Dial mode press MENU/SELECT. 3. Press / VOL or VOL/CID to highlight >Dial mode, then press MENU/SELECT. 4. Press / VOL or VOL/CID to choose >Tone or >Pulse. 5. Press MENU/SELECT to confirm your selection.
Telephone operation Make a call 1. Press /FLASH or on the handset. You hear a dial tone. 2. Dial the number. Press on the headset to join the call. Hang up the handset at any time to leave the call and the headset continues the call. Predial a call 1. Dial the number on the handset. 2. Press /FLASH or . Press on the headset to join the call. Hang up the handset at any time and the headset continues the call. • The handset screen shows the elapsed time as you talk (in hours, minutes and seconds).
Telephone operation Mute The mute function allows you to hear the other party but the other party cannot hear you. On a handset: • During a call, press MUTE/REMOVE. The handset screen displays Muted for a few seconds and MUTE displays until the mute function is turned off. • Press MUTE/REMOVE again to resume the conversation. The handset screen temporarily displays Microphone ON. Muted 3:15PM MUTE 12/25 On a headset: • During a call, press MUTE/FLASH. The headset announces, “Mute on.
Telephone operation Find handset/headset Use this feature to page all system handsets and the headset. 1. Press /FIND HANDSET on the telephone base. All idle handsets and headset ring, the handset screens display ** Paging ** and the light on the headset flashes in blue. 2. To end paging, press /FLASH, , any dialing keys (0-9, #, TONE ) on the handset, or press on the headset, or press /FIND HANDSET on the telephone base. Paging rings all the registered handsets even if the ringer volume is set to off.
Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, call log or redial while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, call log or redial list. To access a number in the directory while on a call: 1. Press MENU/SELECT and then press / VOL or VOL/CID to highlight >Directory. 2.
Telephone operation Redial list Each system handset stores the 20 most recently dialed numbers. • When there are already 20 entries, the oldest entry is deleted to make room for the new entry. • Entries are shown in reverse chronological order. • Press REDIAL/PAUSE to browse the redial list. • Press OFF/CLEAR to exit the redial list. Dial a redial entry 1. Press REDIAL/PAUSE, then press / VOL, VOL/CID or REDIAL/PAUSE repeatedly to browse. 2. Press /FLASH or to dial the displayed number.
Telephone operation Intercom Use the intercom feature for conversations between two handsets, or a handset and a headset. 1. When the handset is not in use, press MENU/SELECT. 2. Press / VOL or VOL/CID to highlight >Intercom, then >Intercom press MENU/SELECT. Ringers • If you have two handsets, your handset displays Calling other handset. • If you have one handset and one headset, your handset displays Calling headset. • If you have two or more handsets and a headset, Intercom to: displays.
Telephone operation Answer an incoming call during an intercom call When you receive an incoming outside call during an intercom call, there is an alert tone. • To answer the call, press /FLASH on the handset or press and hold MUTE/FLASH for two seconds on the headset. The intercom call ends automatically. • To end the intercom call without answering the incoming call, press OFF/CLEAR on the handset or press on the headset. The telephone continues to ring. Transfer/share a call using intercom 1.
Telephone operation Transfer/share a call using intercom (continued) 3. From this intercom call, you have the following options: • To transfer the call, press MENU/SELECT twice on >Transfer the originating handset to choose >Transfer. The Share call originating handset screen displays Call transferred. The destination handset or headset is automatically connected to the outside call. • To share the call, press MENU/SELECT on the originating handset and then press / VOL or VOL/CID to highlight >Share call.
Telephone operation Push to talk (PTT) You can directly broadcast messages from one handset to the speakerphone of one or all other handsets. Any handset called can respond by pressing PUSH TO TALK to begin a two-way communication. • Only one handset can talk at a time. To do so, press and hold PUSH TO TALK. • You must release PUSH TO TALK, so the other person can respond. • Only one PTT can be active at a time.
Telephone operation PTT to a single handset 1. You have four ways to begin a PTT call: • If you have two handsets, press and hold PUSH TO TALK when the handset is not in use. • Press PUSH TO TALK when the handset is not in use. Then use the dialing keys to enter the destination handset number. • Press PUSH TO TALK when the handset is not in use. Press / VOL or VOL/CID to highlight the destination handset number and then press MENU/SELECT or PUSH TO TALK.
Telephone operation PTT to all handsets You can connect a PTT call from a single handset to all available system handsets. 1. You have four ways to begin a PTT-to-all call: • Press and hold PUSH TO TALK when the handset is not in use. • If you have more than two handsets, press PUSH TO TALK when the handset is not in use. Then press TONE . • If you have more than two handsets, press PUSH TO TALK when the handset is not in use.
Telephone operation Answer PTT You can respond to a PTT call whenever the speakerphone light is off, as described below. 1. When your handset receives a PTT call, the handset beeps and displays Press and hold [PTT] to talk. 2. When someone else is speaking, your speakerphone light is on, and your handset displays PTT From HSX to HSX (the first X represents the initiating handset number, the second X represents your handset number; a maximum of four handset numbers appear). 3.
Telephone operation End PTT For one-to-one PTT, both initiating and destination handsets can end PTT. For one-to-all PTT, the initiating handset can end the PTT call for all handsets on the PTT call. If any one of the destination handsets leaves the PTT call, the call continues until all participants or the initiator hangs up. To end or leave PTT: Press OFF/CLEAR or place the handset in the telephone base or charger. The handset displays Push to talk Ended.
Telephone operation Directory The directory can store up to 50 entries with up to 30 digits for each phone number and 15 characters for each name. • Directory entries are shared by all system handsets. Any additions, deletions or edits made on one handset are reflected on all handsets. • When there are no records in the directory, the screen displays Directory empty. • When the directory is full and you try to save an entry, the screen displays Directory full.
Telephone operation Store a directory entry Use the following steps to store an entry in the directory. 1. Enter the number when the handset is not in use and press MENU/SELECT. The screen displays ENTER NUMBER. -OR>Directory Call log a) Press MENU/SELECT when the handset is not in use. b) Press / VOL or VOL/CID to highlight >Directory, then press MENU/SELECT. c) Press / VOL or VOL/CID to highlight >Add contact, >Review then press MENU/SELECT. The screen displays Add contact ENTER NUMBER. 2.
Telephone operation Character chart Use the dialing keys and the chart below to enter a name (up to 15 characters). Each press of a particular key causes the characters to be displayed in the following order: Number key Characters by number of key presses 1 2 3 4 5 6 7 8 9 10 11 # & / , s 7 z 9 1 1 .
Telephone operation Search the directory Entries are sorted alphabetically. To search the directory: 1. Press / VOL when the handset is not in use. -ORPress MENU/SELECT when the handset is not in use. Press / VOL or VOL/CID to highlight >Directory and then press MENU/SELECT twice. 2. Press / VOL or VOL/CID to browse. >Review Add contact Mike Smith 800-595-9511 Alphabetical search To start an alphabetical search: 1. Press / VOL when the handset is not in use.
Telephone operation Edit a directory entry Use the following steps to edit an entry in the directory. 1. Press / VOL when the handset is not in use. -ORPress MENU/SELECT when the handset is not in use. Press / VOL or VOL/CID to highlight >Directory and then press MENU/SELECT twice. 2. Press / VOL or VOL/CID, or use the alphabetical search (see page 40) to browse. 3. Press MENU/SELECT to highlight an entry. The screen EDIT CONTACT displays EDIT CONTACT >Name. >Name 4. To edit the name, press MENU/SELECT.
Telephone operation About caller ID This product supports caller ID services provided by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by your telephone service provider after the first or second ring. Caller ID allows you to see the name, number, date and time of calls.
Telephone operation Call log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller information appears on the screen, it will not be saved in the call log. • The call log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name. If the phone number has more than 15 digits, only the last 15 digits appear.
Telephone operation Missed call indicator When there are calls that have not been reviewed in the call log, the handset displays XX Missed call(s). Each time you review a call log entry marked NEW, the number of missed calls decreases by one. When you have reviewed all the missed calls, the missed call indicator no longer displays. If you do not want to review the missed calls one by one, press and hold OFF/CLEAR when the handset is not in use to erase the missed call indicator.
Telephone operation Dial a call log entry 1. When in the call log (see Review the call log on page 44), press or VOL/CID to browse to the desired entry. 2. Press /FLASH or to dial. / VOL Save a call log entry to the directory 1. When in the call log, press / VOL or VOL/CID to browse. 2. Press MENU/SELECT to highlight an entry. The screen EDIT NUMBER displays EDIT NUMBER. 800-595-9511 3. Use the dialing keys to edit the number. • Press MUTE/REMOVE or OFF/CLEAR to backspace and erase a digit.
Telephone operation Delete the call log entries To delete one entry: 1. When in the call log, press / VOL or VOL/CID to browse. 2. Press MUTE/REMOVE to delete the selected entry. To delete all entries: 1. Press MENU/SELECT when the handset is not in use. Delete 2. Press / VOL or VOL/CID to highlight >Call log, then all calls? press MENU/SELECT. 3. Press / VOL or VOL/CID to highlight >Del all calls, then press MENU/SELECT. The screen displays Delete all calls? 4. Press MENU/SELECT to confirm.
Answering system settings Answering system setup Most of the answering system settings are changed with a system handset. Answer ON/OFF The answering system must be turned on to answer and record messages. When the answering system is turned on, the /ANS ON/OFF light on the telephone base is on and ANS ON displays on the handset. To turn on or off with the telephone base: • Press /ANS ON/OFF to turn the built-in answering system on or off.
Answering system settings Call screening You can hear incoming messages at the telephone base while they are being recorded. Follow the below steps to turn this feature on or off. 1. Press MENU/SELECT when the handset is not in use. 2. Press / VOL or VOL/CID to highlight >Answering sys, then press MENU/SELECT. 3. Press / VOL or VOL/CID to highlight >Ans sys setup, then press MENU/SELECT. 4. Press MENU/SELECT to highlight >Call screening. 5.
Answering system settings Remote access code A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can set the code from 00 to 99. 1. Press MENU/SELECT when the handset is not in use. 2. Press / VOL or VOL/CID to highlight >Answering sys, then press MENU/SELECT. 3. Press / VOL or VOL/CID to highlight >Ans sys setup, then press MENU/SELECT. 4. Press / VOL or VOL/CID to highlight >Remote code, then press MENU/SELECT. 5.
Answering system settings Announcement The telephone is preset with a greeting that answers calls with “Hello, please leave a message after the tone.” You can use this preset announcement, or replace it with your own. Record your own announcement 1. Press MENU/SELECT when the handset is not in use. 2. Press / VOL or VOL/CID to highlight >Answering sys, then press MENU/SELECT. 3. Press MENU/SELECT to highlight >Announcement. 4. The handset announces, “To play, press 2. To record, press 7.
Answering system operation Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail. Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently. • If and New voicemail display on the handsets, your telephone service provider is indicating that it has new voicemail for you.
Answering system operation New message indication The message window on the telephone base flashes, and XX New messages display on the handsets when there are new answering system messages. If the new message alert tone is turned on, the telephone base beeps every 10 seconds when there are messages that have not been reviewed. Call intercept If you want to talk to the person whose message is being recorded, press /FLASH or on the handset.
Answering system operation Message playback (continued) To play messages with a handset: 1. Press MENU/SELECT when the handset is not in use. 2. Press MENU/SELECT to highlight >Play messages. If you have either new or old messages, the messages play automatically. If you have both new and old messages: • To play new messages, press MENU/SELECT to highlight >Play new msgs. • To play old messages, press VOL/CID to highlight >Play old msgs, then press MENU/SELECT.
Answering system operation Delete all messages To delete all messages with the telephone base: 1. Press X/DELETE when the phone is not in use. 2. The telephone announces, “To delete all old messages, press DELETE again.” Press X/DELETE again. All previously heard messages are erased and the telephone announces, “All old messages deleted.” To delete all messages with a handset: 1. Press MENU/SELECT when the handset is not in use. 2.
Answering system operation Message window displays Window display Description 0 No messages. 1-99 Total number of old messages recorded. Current message number during old message playback. 0-99 (flashing) When time and date are not set, it flashes 0, or total number of new messages recorded, or total number of old messages recorded. The telephone base may have lost and regained power. The clock needs to be set. 1-99 & F (alternating) Memory is full with total number of messages recorded.
Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19; see Remote access code on page 49 to change it. 1. Dial your telephone number from any touch-tone telephone. 2. When the system plays your announcement, enter the two-digit security code. 3. Then you can enter one of the following remote commands. Command Function 1 Play all messages. 2 Play only new messages.
Appendix Handset display screen messages Already saved Call log empty Calling handset X (system with two or more registered handsets and a headset) The telephone number entered is already stored in the directory. There are no call log entries. Calling another handset. Calling other handset (system with two registered handsets) Calling headset Calling the headset. Directory empty There are no directory entries. Directory full The directory is full. Ended You have just ended a call.
Appendix Handset display screen messages No line There is no telephone line connected. No message There are no messages in the answering system. No signal, Communication between the handset and telephone base is lost during a call. call ended Not available at this time One handset is already viewing the call log or directory and another handset attempts to review it. ** Paging ** The handset cannot communicate with the telephone base. Check the telephone base power connection or move closer.
Appendix Handset and telephone base indicators Handset lights On when the handset speakerphone is in use. CHARGE On when the handset is charging in the telephone base or charger. Telephone base lights IN USE /ANS ON/OFF On when the telephone line is in use. On when the answering system is answering a call. On when you are registering a handset or headset. Flashes quickly when there is an incoming call. Flashes when another telephone sharing the same line is in use.
Appendix Headset indicators Headset alert tones One beep Headset key tone. One beep every 30 seconds Muted headset microphone alert tone. Two quick beeps Error alert tone. The volume reaches its minimum or maximum setting. Low battery warning. Two rapid beeps every 20 seconds Three rapid beeps The headset is being powered on or off. Three rapid beeps every 20 seconds Out of range while the headset is on a call. A non-registered headset with a charged battery. Ringer tone Incoming call alert tone.
Appendix Handset battery It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to 7 hours While in speakerphone mode (talking*) Up to 5 hours While not in use (standby**) Up to 7 days *Operating times vary depending on your actual use and the age of the battery. **Handset is not charging or in use.
Appendix Headset battery It takes up to three hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in use (talking*) Up to 9 hours While not in use (standby**) Up to 90 hours *Operating times vary depending on your actual use and the age of the battery. **Headset is not charging or in use. The battery needs charging when: • The headset beeps twice every 20 seconds. • The light is off when in idle mode.
Appendix Expand your telephone system The handsets and headset provided with your telephone system are already registered. Each handset is assigned a number that displays on the handset. Additional handsets registered to the telephone system are assigned in sequential order. For instance, if the telephone system already has HANDSET 1 and HANDSET 2, the new registered handset is assigned HANDSET 3. This telephone system accommodates up to five handsets, or four handsets and one headset.
Appendix Add and register a headset (optional) This telephone system accommodates one headset only. If you want to replace the registered headset with a new one, you must deregister the registered headset first (see page 65). To register a headset: 1. Place the non-registered headset in the headset charger and allow it to charge for at least 15 minutes before beginning registration. Remove the headset from the headset charger. The light on the headset flashes slowly and alternately in red and blue. 2.
Appendix Replace a handset/headset If you want to replace a headset or handset, or reassign the designated handset number of a registered handset, you must deregister all the handsets and headset that are registered to the telephone base. Then register each handset and headset individually. To make deregistration easier, read all of the instructions on this page before you begin. To deregister all handsets and headset: 1.
Appendix Troubleshooting If you have difficulty with your telephone or headset, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377. My telephone does not work at all. • Make sure the battery is installed and charged correctly (pages 5-6). For optimum daily performance, return the handset to the telephone base or charger after use.
Appendix Troubleshooting Low battery shows on screen. • Place the handset in the telephone base or charger for recharging. • Completely remove and install the battery again and use it until fully depleted, then recharge the handset in the telephone base or charger for up to 16 hours. • If the above measures do not correct the problem, replace the battery. The battery does not charge in the handset or the handset battery does not accept charge.
Appendix Troubleshooting My handset beeps and is not performing normally. • Make sure the power cord is securely plugged into the telephone base. Plug the telephone base into a different working electrical outlet not controlled by a wall switch. • Move the handset closer to the telephone base. It may be out of range. • Reset the telephone base by unplugging the electrical power to the base. Wait for 15 seconds and plug it back in again.
Appendix Troubleshooting The other party cannot hear my voice during a call. • Make sure the mute feature is not turned on during a call (page 25). Registration failed appears on the handset. • Only one handset can be registered at a time. If you have multiple handsets to register, please follow the instructions on page 63 for the first handset. Once a handset has been successfully registered, repeat the steps for each handset that needs to be registered.
Appendix Troubleshooting • Make sure the cordless headset is placed in the headset charger correctly. The headset light should be on. • Unplug the headset charger and then plug it back, then charge for up to three hours. • If the cordless headset is in the headset charger and the headset light is not on, refer to The light on the headset is off while charging below.
Appendix Troubleshooting • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. • Test a working telephone at the telephone wall jack. If another telephone has the same problem, there may be problem with the telephone wall jack. Contact your telephone service provider. • The telephone line cord may be defective. Install a new telephone line cord.
Appendix Troubleshooting Caller ID entries do not match the numbers I need to dial. • Caller ID service delivers 10 digits (the area code plus the seven-digit number). If you need to dial something other 10 digits, see View dialing options on page 44 for instructions on changing the number. • If you dial seven digits for local calls, you may want to use the home area code feature (page 22). Out of range OR No pwr at base shows on the handset screen. • The handset may be out of range.
Appendix Troubleshooting • If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems. The outgoing announcement is not clear. • When recording the announcement, make sure you speak in a normal tone of voice towards the microphone of the handset. • Make sure there is no background noise when recording.
Appendix Troubleshooting I want to use my cordless headset with a different telephone base. • You need to deregister the headset from the current telephone base (page 65) and then register it to the new telephone base. I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work. • Make sure your computer is powered on. • Make sure your Internet connection is working properly.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients • Should keep wireless telephones at least six inches from the pacemaker.
Appendix About cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Appendix Warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Warranty (continued) How do you get warranty service? To obtain warranty service in the United States of America, visit www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations (continued) If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under Warranty. If this equipment is causing harm to the telephone network, your telephone service provider may temporarily discontinue your telephone service.
Appendix Technical specifications Frequency Control Crystal controlled PLL synthesizer Transmit frequency Handset: 1921.536-1928.448 MHz Telephone base: 1921.536-1928.448 MHz Headset: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range might vary according to environmental conditions at the time of use. Power requirements Handset: 2.
Index A Directory 37 DSL filter 2 About cordless telephones 77 Add a handset 63 Add a headset 64 Adjust the ear hook 9 Alert tones 60 Alphabetical search 40 Announcement 50 Answer a call 24 Answer an incoming call during an intercom call 30 Answer an incoming call during PTT 36 Answering system and voicemail 51 Answering system setup 47 Answer ON/OFF 47 Answer PTT 35 Attach the earbud 8 Attach the ear hook 11 Attach the head band 12 E Earbud 8 Ear hook 9 Earpiece 18 Edit a directory entry 41 End a call
Index K Register a handset 63 Register a headset 64 Remote access 56 Remote access code 49 Remove the earbud 8 Remove the ear hook 10 Remove the head band 13 Replace a handset/headset 65 Review the call log 44 Ringer tone 19 Ringer volume (handset) 19 Ringer volume (headset) 19 Ringer volume (telephone base) 19 Key tone 21 L Layout 14, 15, 16, 17, 18 Listening volume 24 M Maintenance 76 Make a call 24 Make an outgoing call during PTT 36 Memory match 43 Message alert tone 49 Message capacity 51 Message
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc., Beaverton, Oregon 97008. Distributed in Canada by VTech Technologies Canada Ltd., Richmond, B.C. V6W 1L5. VTech is the registered trademark of VTech Holdings Limited. Copyright © 2012 for VTECH TELECOMMUNICATIONS LTD. All rights reserved. Printed in China.
