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Appendix
59
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For customer
service, visit our website at www.vtechphones.com, or call 1 [phone]. In Canada,
go to www.vtechcanada.com or call 1 [phone].
My telephone does not work at all.
Make sure the battery is installed and charged correctly (pages 3-4). For optimum daily
performance, return the handset to the telephone base or charger after use.
Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
Make sure the telephone line cord is plugged firmly into the telephone base and the
telephone wall jack.
Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,
then plug it back in. Allow up to one minute for the cordless handset and telephone
base to synchronize.
Charge the battery in the handset for up to 10 hours.
If the battery is completely depleted, charge the handset for at least 30 minutes before
use (page 4).
Remove and then install the battery again. If that still does not work, it may be
necessary to purchase a new battery.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the wiring or
telephone service. Contact your telephone service provider.
The display shows No line. I cannot get a dial tone.
Try all the above suggestions.
Make sure the telephone line cord is plugged firmly into the telephone base and the
telephone wall jack.
Disconnect the telephone line cord from your telephone and connect it to another
telephone. If there is no dial tone on that other telephone either, then the telephone line
cord may be defective. Try installing a new telephone line cord.
If changing the telephone line cord does not help, the wall jack (or the wiring to this wall
jack) may be defective. Contact your telephone service provider.
The display shows Put HS on BASE to register. The handset does not work at all.
The handset is deregistered from the telephone base. Place the handset in the
telephone base to register it back. The handset shows HANDSET X Registered
(X represents the registered handset number) and beeps when the registration process
completes. This process takes about 90 seconds to complete.
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