CareLine™ Complete user’s manual w w w.v t e c h p h o n e s .
Congratulations on purchasing your new VTech product. Before using this telephone, please read Important safety instructions on pages 96-97 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service.
Table of contents Getting started....................... 1 Voicemail number...................... 26 Clear voicemail indicators......... 27 Rename handset....................... 28 Key tone.................................... 28 Use caller ID to automatically set date and time.................... 29 Home area code........................ 29 Dial mode.................................. 30 Quiet mode................................ 31 Telephone base installation.........
Table of contents Answer an incoming call during an intercom call....................... 43 Transfer a call during an intercom call............................ 44 Add and review reminders remotely.................................. 61 Reminder on/off......................... 62 Answering system settings.............................. 63 Phonebook........................... 46 About the phonebook................ 46 Add a phonebook entry............. 47 Review phonebook entries........
Table of contents Record, play and delete memos.................................... 75 Remote access.......................... 76 Appendix.............................. 78 Display screen messages......... 78 Telephone base message window displays...................... 82 Handset and telephone base indicators................................. 83 Handset battery......................... 85 Troubleshooting......................... 86 Important safety instructions.....
Getting started Telephone base installation Install the telephone base as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.
Getting started Handset battery installation and charging Install the battery as shown below. 1. Plug the battery connector securely into the socket inside the handset battery compartment, matching the orientation of the engraved label. 2. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. 3. Align the cover flat against the battery compartment, then slide it towards the center of the handset until it clicks into place.
Getting started Handset charger installation and charging 1. Install the charger as below. 2. Place the handset in the telephone base or handset charger to charge. Electrical outlet not controlled by a wall switch Stays red when put in charger. Handset charger power adapter • If the handset will not be used for a long time, disconnect and remove the battery to prevent possible leakage. • To purchase replacement batteries, visit our website at www.vtechphones.com or call 1 (800) 595-9511.
Getting started Handset battery charging Once you have installed the battery, the handset indicates the battery status (see the table below). If necessary, place the handset in the telephone base to charge the battery. For best performance, keep the handset in the telephone base when not in use. The battery is fully charged after 11 hours of continuous charging.
Getting started Battery backup When there is a power failure, all handsets display Put HS on base Put HS on base to power base. Put a charged to power base handset in the telephone base to back up the telephone base power for some basic phone operations for a short period of time. During this period, you cannot use the answering system. Powering base... Don’t pick up When a handset is put in the telephone base, it displays Powering base... Don’t pick up.
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the mounting plate. Tabletop to wall mount installation 1.
Getting started Tabletop to wall mount installation 3. Slide the telephone base down until it clicks securely in place. 4. Route the telephone line cord through the hole on the wall mount bracket and plug it into the telephone wall jack. Route the power cord out of the telephone base and plug it into an electrical outlet not controlled by a wall switch. 5. Align the holes on the wall mount bracket with the standard wall plate and slide it down until it locks securely in place.
Getting started Wall mount to tabletop installation 1. If the telephone line cord and power adapter cord are bundled, untie them first. 2. Slide the wall mount bracket up and remove it from the wall mount plate. Unplug the telephone line cord (or the DSL filter) from the telephone wall jack. Unplug the power adapter from the power outlet. 3. Slide the telephone base up and remove it from the wall mount bracket. 4. See Telephone base installation on page 1.
Getting started Are you a new cable or VoIP subscriber? If your answer is yes, the existing telephone jacks in your home may no longer work. Your cable/VoIP service provider uses a different connection, separate from your old traditional telephone service, to connect the modem/router/terminal adapter installed in your home. To allow all existing telephone jacks to work, contact your telephone service provider for solutions, such as rewiring services (fees may apply).
Getting started Did you subscribe to voicemail service from your telephone service provider? Your telephone has a built-in answering system and supports voicemail feature offered by your telephone service provider (subscription is required, and fees may apply). Refer to Answering system and voicemail on page 69 for more information. To use the built-in answering system: You may see this online Complete user’s manual on how to record your outgoing announcement, retrieve messages and other related operations.
Getting started Expand your telephone system You can expand your telephone system by adding new handsets (SN6107, purchased separately) and/or new portable pendants (SN6166/SN6167, purchased separately). The telephone base can support up to 12 devices. Each device must be registered to the telephone base before use. The handsets provided within your product package are already registered as HANDSET 1 and so forth. Additional handsets are assigned numbers in the sequential order.
Getting started Add and register a handset When first purchased, each expansion handset shows To register HS, see manual. The new handset should be charged without interruption for at least 30 minutes before registering it to the telephone base. Make sure the handset is out of the telephone base and is put near the telephone base. Make sure the handset shows To register HS, see manual. before you begin registration. To register a handset: • Put the handset in the telephone base.
Getting started Deregister all devices If you want to replace a device, or reassign the designated handset number of a registered handset, you must deregister all devices that are registered to the telephone base. Then register each device individually. To make deregistration easier, read all of the instructions on this page before you begin. Make sure no handset is put in the telephone base before deregistration. To deregister all devices: 1.
Getting started Telephone base layout /ANS ON/OFF • Press to turn the built-in answering system on or off (page 65). • On when the answering system is turned on. Visual ringer indicator • Flashes when the telephone base is ringing. Audio Assist • Press to enhance the clarity and loudness of the caller’s voice during message playback (page 34). /FIND HANDSET • Press to page all handsets when idle (page 40). /VOL and /VOL • Press to adjust the listening volume during message playback (page 72).
Getting started Telephone base layout /REPEAT • Press once to repeat the playing message (page 72). • Press twice to play the previous message (page 72). X/DELETE • Press to delete the playing message (page 72). • Press twice to delete all previously reviewed messages when idle (page 74). /SKIP • Press to skip to the next message during message playback (page 72). /PLAY/STOP • Press to play messages (page 72). • Press to stop message playback (page 72).
Getting started Handset layout CHARGE light • On when the handset is charging. Visual ringer indicator • Flashes when the handset is ringing. REDIAL/PAUSE • Press repeatedly to view the last 10 numbers dialed (page 36). • Press and hold to insert a dialing pause while dialing or entering numbers. / • Press to review the phonebook when idle. • Press to scroll up while in menus or lists. • Press to move the cursor to the right while entering names or numbers.
Getting started Handset layout CID/ • Press to review the caller ID log when idle (page 55). • Press to scroll down while in menus or lists. • Press to move the cursor to the left while entering names or numbers. MENU/SELECT • Press to show the menu ���������� (page 19)�. • Press to select an item or save an entry or setting while in a menu ���������� (page 19)�. VOL+ and VOL• Press to adjust the listening volume during a call (page 34), message playback (page 73) or reminder playback (page 61).
Getting started Handset layout • • • • • /CANCEL Press to hang up during a call (page 32). Press to cancel an operation, or back up to the previous menu while in a menu ���������� (��������� page����� 19�� ���� )�. Press and hold to return to idle mode while in a menu ���������� (page 19)�. Press to silence the handset ringer temporarily while the phone is ringing (page 35). Press and hold to erase the missed call indicator when idle (page 54). Dialing keys • Press to enter numbers or characters.
Telephone settings Using the menu You can use the menu of a cordless handset to change the telephone settings. 1. Press MENU when the handset is not in use. 2. Press or until the screen displays the desired feature menu. 3. Press SELECT to enter that menu. • To return to the previous menu, press CANCEL. • To return to idle mode, press and hold CANCEL.
Telephone settings Ringer volume Handset ringer volume: You can set the ringer volume or turn the ringer off. When the ringer is off, Ringer off, Caller ID won’t be announced and appear on the screen. 1. Press MENU when the handset is not in use. 2. Press or to scroll to Ringers, then press SELECT. 3. Press SELECT to select Ringer volume. 4. Press or to sample each volume level. 5. Press SELECT to save. You hear a confirmation tone. -ORPress VOL- or VOL+ when the handset is not in use.
Telephone settings Ringer tone You can choose from different ringer tones for each handset. 1. Press MENU when the handset is not in use. Ringer volume 2. Press or to scroll to Ringers, then press SELECT. >Ringer tone 3. Press or to scroll to Ringer tone, then press SELECT. 4. Press or to sample each ringer tone. 5. Press SELECT to save. You hear a confirmation tone. If you turn off the ringer volume on a cordless handset, you will not hear ringer tone samples.
Telephone settings Set date and time The answering system announces the date and time of each message prior to playing it. Before using the answering system or reminder, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. Make sure the settings are correct so that the reminder feature works properly. 1. Press MENU when the handset is not in use. >Set date/time 2.
Telephone settings Voice Announce caller ID The voice announce caller ID feature lets you know who’s calling without having to look at the display. When you have an incoming call, the handset and/or base speaks “Call from...” and the name of the caller based on the phonebook or caller ID information. If the caller’s name is private or unknown, the phone number up to the last 11 digits will be announced. If the caller’s phone number is also private or unknown, no information will be announced. 1.
Telephone settings Voice Announce caller ID • To use the caller ID announce feature, you must subscribe to caller ID service from your telephone service provider. • When there are up to five handsets registered, the telephone system supports caller ID announce for all handsets. If six or more handsets are registered, the system supports caller ID announce for the first four registered handsets only. • This feature does not announce information for call waiting calls.
Telephone settings LCD language You can select a language (English, French or Spanish) to be used in all screen displays. Press MENU when the handset is not in use. Press or to scroll to Settings. Press SELECT to select LCD language. Press or to select English, Français or Español, then press SELECT. • The handset displays Set English as LCD language? when you choose English. • The handset displays Set Francais as LCD language? when you choose Français.
Telephone settings Voicemail number If you subscribe to voicemail service offered by your telephone service provider, you can save the voicemail number to 1 on the handset for easy access. When you want to retrieve voicemail messages, press and hold 1. Contact your telephone service provider for more information and assistance about using your voicemail service. 1. Press and hold 1 when the handset is not in use. VOICEMAIL # 2.
Telephone settings Clear voicemail indicators If you subscribe to voicemail service offered by your telephone service provider, New voicemail and appear on the handset when you have new voicemail messages. Contact your telephone service provider for more information and assistance about using your voicemail service. After you have listened to all new voicemail messages, the indicators on the handset turn off automatically.
Telephone settings Rename handset You can create a name for each system handset. 1. Press MENU when the handset is not in use. 2. Press or to scroll to Settings, then press SELECT. 3. Press or to scroll to Rename handset, then press SELECT. 4. Enter the desired name, then press SELECT to save. You hear a confirmation tone. Clr voicemail >Rename handset RENAME HANDSET HANDSET_ _ _ _ Key tone You can turn the key tone on or off for each handset.
Telephone settings Use caller ID to automatically set date and time If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. This feature allows you to choose whether the time and date are set by incoming caller ID information. The default setting is On. Key tone >CID time sync 1. Press MENU when the handset is not in use. CID TIME SYNC >On 2. Press or to scroll to Settings, then press SELECT. 3. Press or to scroll to CID time sync, then press SELECT.
Telephone settings Dial mode The dial mode is preset to touch-tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone to make a call. Home area code >Dial mode 1. Press MENU when the handset is not in use. DIAL MODE 2. Press or to scroll to Settings, then press SELECT. >Touch-tone 3. Press or to scroll to Dial mode, then press SELECT. 4. Press or to select Touch-tone or Pulse, then press SELECT to save. You hear a confirmation tone.
Telephone settings Quiet mode You can turn on the quiet mode for a period of time (1-12 hours). During this period, all tones (except paging tone) and call screening are muted. When you turn on the quiet mode, the answering system turns on automatically. When the quiet mode duration expires, the answering system remains on. To set and turn the quiet mode on: 1. Press and hold QUIET# when the handset is not in use. The screen shows Quiet: _ _ hours (1-12 hours). 2.
Telephone operation Make a call 1. Press or . 2. When you hear a dial tone, dial the number. • The screen displays the elapsed time as you talk (in hours, minutes and seconds). • While entering numbers, press and hold PAUSE to insert a dialing pause (a P appears). Predial a call 1. Enter the telephone number. • Press DELETE to make corrections. 2. Press or to dial. • The screen displays the elapsed time as you talk (in hours, minutes and seconds).
Telephone operation Equalizer The equalizer enables you to change the quality of the audio for both handset earpiece and speakerphone to best suit your hearing. The default setting is Natural. 1. Press MENU during a call. 2. Press SELECT to choose Equalizer. 3. Press or to choose Natural, Treble 1, Treble 2 or Bass, then press SELECT to save. >Equalizer Phonebook • If you switch the call between the handset and Equalizer the speakerphone by pressing , the audio >Natural setting remains unchanged.
Telephone operation Audio Assist Use the audio assist feature to enhance the clarity and loudness of the voice on the cordless handset earpiece or the telephone base speakerphone. To turn on Audio Assist on the handset: • While you are on a call using the handset earpiece, press AUDIO ASSIST on the handset. The handset briefly displays Audio assist on. AUDIO ASSIST appears. • Press AUDIO ASSIST again to turn off. The handset briefly displays Audio assist off.
Telephone operation Mute The mute function allows you to hear the other party but the other party cannot hear you. • During a call, press MUTE. The handset displays Muted briefly and MUTE icon until the mute function is turned off. • Press MUTE again to resume the conversation. The handset displays Microphone ON briefly. Call waiting If you subscribe to call waiting service from your telephone service provider, you hear an alert tone when there is an incoming call while you are already on another call.
Telephone operation Redial The last 10 telephone numbers ������������������������� dialed������������������� (up to 30 digits) are stored in the system memory. Each handset stores the last 10 telephone numbers dialed (up to 30 digits) independently. When there are already 10 entries, the oldest entry is deleted to make room for the new entry. 1. Press REDIAL when the phone is not in use. 2. Press , or REDIAL repeatedly to browse. • Press DELETE to delete a redial entry. You hear a confirmation tone. 3.
Telephone operation Check voicemail • Press and hold 1 on the handset to dial your voicemail number. To set your voicemail number, see Voicemail number on page 26. Web address Use this feature to view the VTech website address. 1. Press MENU when the handset is not in use. 2. Press or to scroll to Web address, then press SELECT on the handset. 37 www. vtechphones.
Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the phonebook, caller ID log or redial list while you are on a call. To access a number from the phonebook while on a call: 1. Press MENU. Equalizer 2. Press or to scroll to Phonebook, then >Phonebook press SELECT. 3. Press or to scroll to the desired entry, then press SELECT to dial the displayed number. To access a number from the caller ID log while on a call: Mike Smith 800-595-9511 1.
Telephone operation Transfer a call While on an outside call, you can transfer the call from a handset to another system device. 1. During a call, press MENU. Press or to scroll to Transfer, then press SELECT. • If you have two or more handsets, your handset shows Transfer to: Press or to scroll to the desired device and then press SELECT. You may also enter a destination handset number (19), or enter followed by 0-2 for HANDSET 10 to HANDSET 12, or followed by # for all devices.
Telephone operation Find handset This feature helps you find misplaced handsets. To start the paging tone: • Press /FIND HANDSET on the right side of the telephone base. All idle handsets ring and display ** Paging **. To stop the paging tone: • Press , OFF, or any dialing key on a cordless handset, or return the cordless handset to the telephone base or charger. -OR• Press /FIND HANDSET on the telephone base. Press MUTE to mute the ringer of other handsets until you find the missing handset.
Multiple handset use Join a call in progress Another handset can join an outside call. You can share an outside call with up to four handsets at the same time. You can buy additional expansion handsets (SN6107) for this telephone base. You can register up to 12 handsets to the telephone base. • Press or to join the call. • Press OFF or place the handset in the telephone base or charger to exit the call.
Multiple handset use Intercom Use the intercom feature for conversations between two system devices. 1. Press MENU, then press or to scroll to Answering sys Intercom, then press SELECT. >Intercom • If you have only two handsets, the handset shows Calling other handset. The other handset rings and shows Other handset is calling. • If you have more than three handsets, your Calling handset shows INTERCOM TO: other handset Press or to scroll to the desired device and then press SELECT.
Multiple handset use Intercom 3. To end the intercom call on either handset, one party presses OFF, or places the handset back in the telephone base or charger. Both handsets display Intercom ended. • You can cancel the intercom call before it is answered by pressing CANCEL. • If the destination device is not powered, out of range, on a call, or does not answer the intercom call within 100 seconds, your handset displays No answer. Try again. and then returns to idle mode.
Multiple handset use Transfer a call during an intercom call Use the intercom feature to transfer an outside call to another cordless handset. 1. During a call, press MENU, then press or to Transfer scroll to Intercom, then press SELECT. >Intercom • If you have only two handsets, the handset shows Calling other handset. The other handset rings and shows Other handset is calling.
Multiple handset use Transfer a call during an intercom call 3. To end the intercom call on either handset, one party presses OFF, or places the handset back in the telephone base or charger. Both handsets display Intercom ended. • You can cancel the intercom call before it is answered by pressing CANCEL. • If the destination device is not powered, out of range, on a call, or does not answer the intercom call within 100 seconds, your handset displays No answer. Try again.
Phonebook About the phonebook The phonebook stores up to 50 entries with up to 30 digits for each phone number and 15 characters for each name. • Phonebook entries are shared by all handsets. Any modifications made on one handset apply to all. • When you access the phonebook without records, the handset shows Phonebook empty. • When the phonebook is full and you try to save an entry, the handset shows Phonebook full.
Phonebook Add a phonebook entry 1. Press when the phonebook is empty. Then the handset displays Phonebook empty briefly and then Add contact? Press SELECT. -ORPress MENU when idle. Press or to scroll to Phonebook, then press SELECT. Press or to scroll to Add contact, then press SELECT. 2. When Enter number displays, use the dialing keys to enter a number (up to 30 digits). Add contact? • Press or to move the cursor to the left or right. • Press DELETE to erase a digit.
Phonebook Add a phonebook entry -OR1. Use the dialing keys to enter a number (up to 30 800-595-9511 digits) when idle. Press SELECT. The handset displays EDIT NUMBER. • Press or to move the cursor to the left or right. 5:20 12/02 • Press DELETE to erase a digit. • Press and hold DELETE to erase all digits. • Press and hold PAUSE to enter a dialing pause (a P appears). -ORCopy a number from the redial list by pressing REDIAL then press or , or REDIAL repeatedly to find the desired number.
Phonebook Review phonebook entries Phonebook entries appear alphabetically. 1. Press when the phone is not in use to show the first entry in the phonebook. 2. Press or to browse through the entries. -OR1. Press MENU when the handset is not in use. 2. Press or to scroll to Phonebook, then press SELECT twice. 3. Press or to browse through the entries. Phonebook Entries: 15 Mike Smith 800-595-9511 Alphabetical search 1. Press when the phone is not in use to show the first entry in the phonebook. 2.
Phonebook Dial a phonebook entry 1. Press when the phone is not in use to show the first entry in the phonebook. 2. Press or to browse. When the desired entry displays, press to dial. -OR1. 2. 3. 4. Press MENU when the phone is not in use. Press or to scroll to Phonebook, then press SELECT. Press SELECT to choose Review. Press or to browse. When the desired entry displays, press to dial.
Phonebook Edit a phonebook entry 1. Search for the desired entry in the phonebook (see Review phonebook entries or Alphabetical search on page 49). 2. When the desired entry displays, press SELECT. The handset displays EDIT NUMBER and the stored number. 3. Use the dialing keys to edit the number. • Press or to move the cursor to the left or right. • Press DELETE to erase a digit. • Press and hold DELETE to erase all digits. • Press and hold PAUSE to enter a dialing pause (a P appears). 4. Press SELECT.
Caller ID About the caller ID log This product supports caller ID services offered by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by your telephone service provider after the first or second ring. Caller ID allows you to see the name, number, date and time of calls.
Caller ID Caller ID log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller’s information appear on the screen, it will not be saved in the caller ID log. • The caller ID log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name. If the name has more than 15 characters, only the first 15 characters are shown and saved in the caller ID log.
Caller ID Missed call indicator When there are calls that have not been reviewed in the caller ID log, the handset displays XX Missed calls. When you have reviewed all the missed calls, the missed call indicator goes away. Each time you review a caller ID log entry marked NEW on the cordless handset, the number of missed calls decreases by one.
Caller ID Review the caller ID log Review the caller ID log to find out who called, to return the call, or to copy the caller’s name and number into your phonebook. 1. Press CID on the cordless handset. 2. Press or to browse. -OR1. Press MENU when the handset is not in use. 2. Press or to scroll to Caller ID log, then press SELECT twice. 3. Press or to browse through the entries.
Caller ID View dialing options Although the caller ID log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the caller ID log and store the new number to the phonebook.
Caller ID Save a caller ID log entry to the phonebook 1. Search for the desired caller ID log entry (see Review the caller ID log on page 55). 2. Press SELECT to choose an entry. The handset EDIT NUMBER displays EDIT NUMBER and the stored number. 800-595-9511 3. Use the dialing keys to edit the number. • Press or to move the cursor to the left or right. • Press DELETE to erase a digit. • Press and hold DELETE to erase all digits. • Press and hold PAUSE to enter a dialing pause (a P appears). 4.
Caller ID Delete caller ID log entries To delete one entry: 1. Search for the desired caller ID log entry (see Review the caller ID log on page 55). 2. Press DELETE to delete the displayed entry. You hear a confirmation tone. To delete all entries: 1. Press MENU when the handset is not in use. Delete all calls? 2. Press or to scroll to Caller ID log, then press SELECT. 3. Press or to scroll to Del all calls. The handset displays Delete all calls? 4. Press SELECT to confirm. You hear a confirmation tone.
Reminder About the reminder The reminder feature helps remind you of important events. You can set the reminder to remind you only once, or in daily, weekly or monthly bases. Once you set the reminder, the system will alarm you at the alarm time and every 15 minutes after the alarm time for three more times. Add a reminder Each reminder can be up to four minutes in length. The total storage capacity for the announcement, messages, memos and reminders is approximately 14 minutes. 1.
Reminder Add a reminder 10. The system announces, “Record after the tone. Record Reminder Press 5 when you are done.” After the tone, speak 5-Stop towards the microphone. 11. Press 5 when done. The system announces, “Recorded.” FREQUENCY 12. Press or to scroll to the frequency you would >Once like to set, then press SELECT. You hear a confirmation tone. • Once -- Reminder occurs only once at the specific time and date you set. • Daily -- Reminder occurs every day at the specific time you set.
Reminder Review reminders When playback begins, the total number of reminders is announced. Before each reminder, you hear the day and time of the recording. After the last reminder, the handset displays End of reminder and you hear, “End of reminder.” To play reminders with a cordless handset: 1. Press MENU when the handset is not in use. 2. Press or to scroll to Reminder, then press SELECT. 3. Press SELECT to select Review. The reminders play automatically.
Reminder Reminder on/off You can turn the reminder feature on or off. 1. Press MENU when the handset is not in use. Set reminder 2. Press or to scroll to Reminder, then >On/off press SELECT. 3. Press or to scroll to On/off, then press SELECT. 4. Press or to scroll to On or Off, then press REMINDER ON/OFF SELECT to save. You hear a confirmation tone. When the reminder feature is set to off, it will be automatically turned on after a reminder is recorded. The handset displays Reminder is turned ON.
Answering system settings Answering system Use the answering system menu of a cordless handset to turn on or off the answering system or message alert tone, set up the announcement message, activate the call screening, or change the number of rings, remote access code or message recording time. Play messages >Answering sys If your answering system is turned off and you change any of its settings, the answering system automatically turns on again.
Answering system settings Play your announcement 1. Press MENU when the handset is not in use. 2. Press or to scroll to Answering sys, then press SELECT. 3. Press SELECT again to select Announcement. 4. Press or to scroll to Play annc, then press SELECT. Record annc >Play annc Options during playback: • Press VOL+ or VOL- to adjust the announcement playback volume. • Press 5 or OFF to stop playback. • Press to switch between the handset Annc. Deleted speakerphone and the handset earpiece.
Answering system settings Answer on/off The answering system must be turned on to answer and record messages. When the answering system is turned on, the /ANS ON/OFF light on the telephone base turns on. ANS ON displays on the handset. On the telephone base, press /ANS ON/OFF to turn the answering system on or off. When the answering system is turned on, the base announces, “Calls will be answered.” When the answering system is turned off, the base announces, “Calls will not be answered.
Answering system settings Call screening Use this feature to choose whether incoming messages can be heard over the cordless handset or the telephone base while they are being recorded. 1. Press MENU when the handset is not in use. 2. Press or to scroll to Answering sys, then press SELECT. 3. Press or to scroll to Ans sys setup, then press SELECT. 4. Press SELECT again to select Call screening. 5. Press or to choose On or Off, then press SELECT. You hear a confirmation tone.
Answering system settings Remote access code A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can set the code from 00 to 99. 1. Press MENU when the handset is not in use. 2. Press or to scroll to Answering sys, then press SELECT. 3. Press or to scroll to Ans sys setup, then press SELECT. 4. Press or to scroll to Remote code, then press SELECT. 5. Press or to move the cursor to the left or right.
Answering system settings Message recording time You can set the recording time allowed for incoming messages. The message length is three minutes by default. Msg alert tone >Recording time 1. Press MENU when the handset is not in use. 2. Press or to scroll to Answering sys, then recording time press SELECT. >3 minutes 3. Press or to scroll to Ans sys setup, then press SELECT. 4. Press or to scroll to Recording time, then press SELECT. 5.
Answering system operation Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left with your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system operation Using the answering system and voicemail together You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.
Answering system operation Call screening To screen a call at the telephone base: If the answering system and call screening are on, the announcement and the incoming message broadcast at the telephone base while the call is answered by the answering system. To screen call, press [select] Options while a message is being recorded: • Press qVOL or pVOL to adjust the listening volume. • Press /STOP to temporarily turn off the feature.
Answering system operation Message playback When playback begins, the total number of old or new messages is announced. Before each message, you hear the day and time of the recording. If the date and time are not set, you hear, “Time and date not set,” before playback. After the last message, you hear, “End of messages.” If the recording time is less than three minutes, you hear, “Less than three minutes to record.” If there is no remaining recording time, you hear “Memory is full.
Answering system operation Message playback To play messages on a cordless handset: 1. Press MENU when the handset is not in use. >Play messages 2. Press SELECT to select Play messages. Answering sys 3. If you have only new or old messages, the messages play automatically. -ORIf you have both new and old messages, press or to scroll to Play new msgs or Play old msgs, then press SELECT. Options during playback: • Press VOL+ or VOL- to adjust the message playback volume. • Press 6 to skip to the next message.
Answering system operation Delete all old messages You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all old messages with the telephone base: 1. Press X/DELETE when the telephone base is not in use. The telephone base announces, “To delete all old messages, press delete again.” 2. Quickly press X/DELETE again. The telephone base announces, “All old messages deleted!” You hear a confirmation tone.
Answering system operation Record, play and delete memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system. You can use a handset to record your own memos. Play and delete them in the same way as incoming messages (see Message playback on pages 72 and 73). Press MENU when the handset is not in use. Press or to scroll to Answering sys, then press SELECT. Press or to scroll to Record memo, then press SELECT.
Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. See Remote access code on page 67 to change it. 1. Dial your telephone number from any touch-tone telephone. 2. Enter the two-digit security code after the announcement and the long beep. 3. The system announces, “Press star for reminder or press pound to listen to messages.” Press or #.
Answering system operation Remote access -OR• After pressing #, you can enter one of the following remote commands. Command 1 2 3 33 4 5 *5 6 *7 8 0 Function Play all messages. Play new messages. Delete the current message (during playback). Delete all old messages. Repeat the current message (during playback). Stop. Hear a list of remote commands. Skip to the next message (during playback). Record a new announcement. End the call. Turn the answering system on or off.
Appendix Display screen messages Caller ID log empty There are no entries in caller ID log history. Calling all devices The handset is calling all devices (for intercom calls). Calling HANDSET X The handset is calling another handset (for intercom calls). The handset is transferring an outside call to another handset. Calls will be answered The answering system is turned on and will answer calls. Calls will not be answered The answering system is turned off and will not answer calls.
Appendix Display screen messages Microphone ON The mute function is turned off and the other party can hear you. Missed Reminder There are reminders that have not been reviewed. Muted The mute function is turned on. The other party cannot hear you but you can hear the other party. Memory full The answering system has no remaining recording time. New voicemail There are new voicemail messages from your telephone service provider. No answer. Try again.
Appendix Display screen messages Out of range OR Base no power The telephone base has lost power, or the handset is out of range. Phone The handset is on a call. Phonebook empty There are no phonebook entries. Phonebook full The phonebook is full. You cannot save any new entries unless you delete some current entries. Place in charger The battery is very low. The handset should be charged. Powering base...
Appendix Display screen messages Registration failed The registration is not successful. Registering... Please wait The handset registration is in progress. Reminder is turned ON The reminder is automatically set to on. Ringer muted The ringer is muted temporarily while the handset is ringing. Ringer off The ringer is off temporarily during an incoming call. Saved Your selection has been saved. Speaker The handset speakerphone is in use.
Appendix Telephone base message window displays Window display Description 0 No messages. 1-99 The total number of old messages and memos recorded. The message number currently playing. 0-99 (flashing) The total number of new messages recorded, or the current message number during new message playback. The clock needs to be set. 1-99 & F (alternating) The answering system memory is full with total number of messages recorded. 1-8 The telephone base speaker volume level while adjusting.
Appendix Handset and telephone base indicators Handset lights Visual ringer indicator Flashes when the handset is ringing. On when the handset speakerphone is in use. CHARGE On when the handset is charging in the handset charger. Telephone base lights Visual ringer indicator Flashes when the telephone base is ringing. IN USE /ANS ON/OFF On when the telephone line is in use. On when the answering system is answering a call. On when you are registering a handset.
Appendix Handset and telephone base indicators Handset icons The battery icon flashes when the battery is low and needs charging. The battery icon animates when the battery is charging. The battery icon becomes solid when the battery is fully charged. On when the handset speakerphone is in use. The handset ringer is off. There are new voicemail received from your telephone service provider. ANS ON The answering system is turned on. There are new messages in the answering system.
Appendix Handset battery It takes up to 11 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) While in speakerphone mode (talking*) While not in use (standby**) Up to seven hours Up to five hours Up to seven days * Operating times vary depending on your actual use and the age of the battery. ** Handset is not charging or in use.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure you plug the battery connector securely into the cordless handset.
Appendix Troubleshooting I cannot dial out. • Try all the suggestions above. • Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing. • Eliminate any background noise. Noise from a television, radio or other appliances might cause the phone to not dial out properly.
Appendix Troubleshooting Out of range OR Base no power appears on my cordless handset. • Ensure you plug the telephone base in properly and the power is on. • Place the cordless handset closer to the telephone base for synchronization. • Move the cordless handset closer to the telephone base. You may have moved out of range. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.
Appendix Troubleshooting I have accidentally set my LCD language to Spanish or French, and I don’t know how to change it back to English. • Press MENU, then enter the code 364#. I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack.
Appendix Troubleshooting I hear other calls while using my phone. • Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, call your telephone service provider. The telephone does not ring when there is an incoming call. • Make sure that the ringer is not off. • Make sure you plug in the telephone line cord securely into the telephone base and the telephone jack. • Make sure you plug in the power cord securely.
Appendix Troubleshooting My calls cut in and out while I’m using my cordless handset. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. • Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.
Appendix Troubleshooting My caller ID isn’t working properly. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone. • The caller must be calling from an area that supports caller ID. • Both your and your caller’s telephone service providers must use caller ID compatible equipment.
Appendix Troubleshooting The answering system does not answer after the correct number of rings. • Make sure that the answering system is on. ANS ON should show on the cordless handset and /ANS ON/OFF light on the telephone base should be on. • If toll saver is activated, the number of rings changes to two when you have new messages stored. • If the memory is full or the system is off, the system will answer after 10 rings.
Appendix Troubleshooting The answering system does not record messages. • Make sure that the answering system is on. ANS ON should show on the cordless handset and /ANS ON/OFF light on the telephone base should be on. • Make sure the memory of the answering system is not full. • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers. To determine how many rings activate your voicemail, contact your telephone service provider.
Appendix Troubleshooting I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently. If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail. Common cure for electronic equipment.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Appendix Important safety instructions 12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: • When the power supply cord or plug is damaged or frayed. • If liquid has been spilled onto the product. • If the product has been exposed to rain or water. • If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients • Should keep wireless telephones at least six inches from the pacemaker.
Appendix Energy-saving charging mode When this mode is activated, all telephone functions, except handset battery charging, will be disabled. To activate the energy-saving charging mode: 1. Unplug the telephone base power adapter from the power outlet. Make sure all handsets are plugged with charged batteries. 2. While you press and hold FIND HANDSET, plug the telephone base power adapter back to the power outlet. 3.
Appendix Maintenance Cleaning your telephone Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap. Do not use excess water or cleaning solvents of any kind. Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORD FROM THE WALL.
Appendix The RBRC® seal ® The RBRC seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada. ® The RBRC program provides a convenient alternative to placing used nickel-metal hydride batteries into the trash or municipal waste, which may be illegal in your area.
Appendix Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Limited warranty How do you get warranty service? To obtain warranty in the United States of America, please visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC, ACTA and IC regulations Industry Canada Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation. The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met. The Ringer Equivalence Number (REN) for this terminal equipment is 1.0.
Appendix Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit frequency Telephone base: 1921.536-1928.448 MHz Handset: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Power requirements Telephone base: 6V DC @ 400mA Handset charger: 6V AC @ 300mA Handset battery: 2.
Index A E Add a handset 12 Add a reminder 59-60, 61 Announcement 63-64 Answer a call 32 Answering system and voicemail 69 Answering system operation 69–77 Answering system settings 63–68 Answer on/off 65 Audio Assist 34 ECO mode 98 Edit a phonebook entry 51 End a call 32 Equalizer 33 B Battery 2, 4, 5, 85 C Call intercept 71 Call screening 66, 71 Caller ID 23-24, 29, 52–58 Chain dialing 38 Check voicemail 37 Clear voicemail indicators 27 Clock 22 D Date and time 22 Delete a phonebook entry 51 Delete c
Index M Maintenance 99-100 Make a call 32 Memo 75 Menu 19 Message alert tone 67, 71 Message capacity 70 Message playback 72–73 Message recording time 68 Missed call indicator 54 Mute 35 N Number of rings 66 O Operating range 98 Operation 32-40, 69-77 P Phonebook 46–51 Play messages 72–73 Q Ringer silencing 35 Ringer tone 21 Ringer volume 20 S Safety instructions 96-97 Save a caller ID log entry 57 Screen messages 58, 78-81 Set date and time 22 Settings 19-31, 63-68 Share a call 41 Speakerphone 32 T T
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. VTech is the registered trademark of VTech Holdings Limited. Copyright © 2013 for VTECH TELECOMMUNICATIONS LTD. All rights reserved. Version 1 08/13.
