User`s manual

45
Frequently asked
questions
Below are the questions most frequently
asked about the cordless telephone.
If you cannot find the answer to your
question, visit our website at
www.vtechphones.com or call
1 [phone] for customer service.
My telephone
does not work
at all.
Make sure the telephone
base is installed properly,
and battery is installed
and charged correctly.
For optimum daily
performance, return the
handset to the telephone
base after use, and
return the pendant to the
pendant charger after
use.
The display
shows No line.
I cannot hear
the dial tone.
Disconnect the telephone
line cord from your
telephone and connect
it to another telephone.
If there is no dial tone
on that other telephone
either, then the telephone
line cord may be
defective. Try installing a
new telephone line cord.
If changing the telephone
line cord does not help,
the wall jack (or the wiring
to this wall jack) may
be defective. Contact
your telephone service
provider.
You may be using a new
cable or VoIP service,
the existing telephone
jacks in your home may
no longer work. Contact
your service provider for
solutions.
I cannot dial
out.
Make sure there is a dial
tone before dialing. It is
normal if the handset
takes a second or two
to synchronize with the
telephone base before
producing a dial tone.
Wait an extra second
before dialing.
Eliminate any background
noise. Mute the handset
before dialing, or dial
from another room in
your home with less
background noise.
The battery
does not
charge in the
handset or the
handset battery
does not
accept charge.
Make sure the handset is
placed in the telephone
base or charger correctly.
If the battery is completely
depleted, charge the
battery for at least
30 minutes before use.
You may need to
purchase a new battery.
The pendant
battery does
not accept
charge while
in the pendant
charger.
Clean the charging
contacts on the pendant
and pendant charger each
month with a pencil eraser
or cloth.
Charge the battery in the
pendant for at least 3
hours. For optimum daily
performance, return the
pendant to the pendant
charger when not in use.
If the battery is completely
depleted, charge the
pendant for at least
30 minutes before use.
The telephone
does not ring
when there is
an incoming
call.
Make sure the ringer
volume is not set to off.
The handset may be too
far from the telephone
base. Move it closer to the
telephone base.
I experience
poor sound
quality when
using the
handset
speakerphone.
For increased sound
quality while using the
handset speakerphone,
place the handset on
a flat surface with the
dialing keys facing up.