User Guide

124
125
Frequently asked
questions
Below are the questions most frequently
asked about the cordless telephone.
If you cannot find the answer to your
question, visit our U.S. website at
www.vtechphones.com or call
1 [phone] for customer service. In
Canada, go to phones.vtechcanada.com
or call 1 [phone].
My
telephone
does not
work at all.
Make sure the telephone base is
installed properly, and battery is
installed and charged correctly. For
optimum daily performance, return
the handset to the telephone base
after use.
The display
shows No
line. I cannot
hear the dial
tone.
Disconnect the telephone line cord
from your telephone and connect it
to another telephone. If there is no
dial tone on that other telephone
either, then the telephone line cord
may be defective. Try installing a
new telephone line cord.
If changing the telephone line cord
does not help, the wall jack (or the
wiring to this wall jack) may be
defective. Contact your telephone
service provider.
You may be using a new cable or
VoIP service, the existing telephone
jacks in your home may no longer
work. Contact your service provider
for solutions.
I cannot dial
out.
Make sure there is a dial tone before
dialing. It is normal if the handset
takes a second or two to synchronize
with the telephone base before
producing a dial tone. Wait an extra
second before dialing.
Eliminate any background noise.
Mute the handset before dialing, or
dial from another room in your home
with less background noise.