User’s Manual www.vtechphones.
Table of contents Getting started . . . . . . . . . . . . . . . . . . . . . 4 Before you begin . . . . . . . . . . . . . . . . . . . . . 4 Parts checklist . . . . . . . . . . . . . . . . . . . . . 4 Installation . . . . . . . . . . . . . . . . . . . . . . . . 5 Choose location . . . . . . . . . . . . . . . . . . . . 5 Install handset battery . . . . . . . . . . . . . . . . .
Table of contents About call history (caller ID) . . . . . . . . . . . 30 Review call history . . . . . . . . . . . . . . . . . . 30 Delete records from call history . . . . . . . . . . . 30 Delete a specific call: . . . . . . . . . . . . . . . . . 30 Delete all calls: . . . . . . . . . . . . . . . . . . . . 30 Dial a displayed number . . . . . . . . . . . . . . . 30 Store a call history record in the directory .
NEED HELP? This manual has all the feature operations and troubleshooting you need to install and operate your new VTech telephone. Please take the time to review it thoroughly to ensure proper installation so you can enjoy the benefits of this VTech innovative and feature-rich product. You can also visit our website at www.vtechphones.com for support, shopping, and everything new at VTech. In Canada, please visit www.vtechcanada.com.
Getting started Before you begin Parts checklist • Important! Before using this telephone, you must read the important safety instructions on page 47. 1. Handsets (2) 2. Base unit 3. Charger 4. Batteries (2) 5. Telephone line cord 6. Belt clips (2) 7. Base wall mounting bracket 8. AC power adapter 9. Charger power adater 10. User’s manual To purchase replacement batteries, visit us on the web at www.vtechphones.com or call VTech Communications, Inc. at 1-800-595-9511.
Choose location For maximum performance of your cordless telephone system: 1. Choose a central location for your base unit. 2. Install your phone(s) as far away as possible from any other cordless (wireless) devices such as cordless telephones, 802.11 wireless routers (for example, WiFi), etc. 3. Install your phone(s) as far away as possible from other electronic equipment such as microwave ovens, televisions, computers, etc. 4. Install your telephone equipment away from heat sources and sunlight. 5.
Installation Power guard/spare battery charger feature • When using the phone during power backup mode, audio quality may be compromised due to reduced power availability. Your phone can use the spare battery in the base unit to provide operational backup in the event of a power failure. With a fully charged battery in the spare battery charger, you will still be able to place and receive calls from the handset for up to 1.5 hours.
Connect power to telephone base/handset chargers 1. Plug the power adapter into an electrical outlet not controlled by a wall switch, and the connector into the bottom of the telephone base. 2. Choose the location for your charger, and plug its power supply into an electrical outlet. Modular telephone jack Standard electrical outlet Caution: Use only the VTech power supply provided with your phone.
Installation Wall mounting Your phone base unit is designed to mount on a standard telephone wall plate. Wall mounting is optional. 1. Run the power and telephone line cords through the slots in the bracket, connecting them to the jacks located on the underside of the base. 2. Plug the adapter into an electrical outlet, and the connector to the bottom of the base unit. 3. Connect the telephone line cord to the jack at the bottom of the base unit, and the other end to the wall jack. 4.
Charge the handset battery Place the handset in the base. Be sure to charge the battery for at least 16 hours before using your phone. Check for dial tone fter the batteries are charged, pick up the handset and press ON; you should hear a dial tone. If A you do not, try this phone in another phone jack. Belt clip (optional) www.vtechphones.com • Your phone contains an internal noise filter (for DSL subscribers).
Registration Your phone can operate up to four handsets. To order additional handsets call the supplier. • The 15-digit base ID code may contain numbers and characters, including 0 through 9 and *. Make sure you enter all 15 digits. • If you do not enter the correct digit sequence, you will hear an error tone. Press DELETE/MUTE key to backspace to erase a character(s) and carefully re-enter the base ID code.
Handset and base indicators Handset display Icon Description MUTE Turns on when the microphone is muted. NEW Turns on when there are new call log entries. Turns on when the ringer is muted. Basic operation Low battery indicator and charging indicator. LED is on when in handsfree mode. VOICEMAIL On when new voicemail is detected. Service must be subscribed through your local telephone company. www.vtechphones.
Handset and base indicators Base display Icon Description MUTE • MUTE turns on when the microphone is muted. • LED is on when microphone is muted NEW Turns on when there are new call log entries. Turns on when the ringer is muted. Displays when spare battery is charging in the base unit. IN USE On when the phone is off hook. CHARGE On when the handset is charging in the base. VOICEMAIL On when new voicemail is detected. Service must be subscribed through your local telephone company.
Handset layout Basic operation 1. Antenna 2. CID 3. Redial/pause 4. On/flash 5. Dialing key (0 - 9, *, #) 6. Voicemail 7. Play 8. Skip 9. Menu/select 10. 11. Speaker 12. Mute/delete 13. Off/clear 14. Billed services 15. Intercom 16. Erase X 16 www.vtechphones.
Base unit layout 1. Intercom 2. In use 3. Spare battery 4. Charge 5. Microphone 6. Auto call back 7. Three-way calling 8. Repeat dialing 9. Number keys 10. Speaker 11. Mute 12. Flash 13. Redial/pause 14. CID 15. EXIT 16. Delete 17. 18. Menu/select 19. Skip 20. Volume 21. Erase 22. Voicemail 23. Play 14 23 www.vtechphones.
Telephone operation Making calls Basic operation From the handset: Press ON (or, SPEAKER ( ) to use the handset speakerphone feature). Dial the phone number. -ORDial the phone number first; then press ON or SPEAKER ( ). As you are entering numbers, press DELETE/MUTE or OFF/CLEAR to backspace and make corrections, or press and hold PAUSE to enter a three second dialing pause. Press OFF to end your call. From the base unit • Press SPEAKER ( ). Dial the phone number.
Telephone operation Flash function • Use FLASH to access other phone company subscriber services, as described by your provider. • To end a conference call, press OFF at he handset or on the base. The conference call will not be terminated until all handsets or base unit have disconnected from the call. You can use your phone with services such as call waiting. When you receive a call waiting signal, simply press the FLASH key to switch to the new call.
Telephone operation Volume control Press the VOLUME button on the handset or press the VOLUME button on the base to adjust listening volume. Each button press raises or lowers volume by one level. When you change the volume level, the new setting is saved. The new volume level will be applied each time you use the handset, speakerphone or headset. Transferring calls • Select the number of the handset to which the call is to be transferred 1-4 or 0 for base.
Telephone operation Intercom call You can intercom between the base and any handsets registered to it. • From the idle (off) mode, press INTERCOM. The handset will INTERCOM TO: display: • Select a number of the handset to be called (1-4 or 0 for base). For example if you intercom the base the display will show: • Press INTERCOM, ON or SPEAKER ( ) on the handset (or base) to answer the intercom call.
Telephone operation Call forward You can forward calls between the base and any handsets registered to it. • A handset on an external call can forward it to any other handset or base. • Press and hold the INTERCOM key on the handset, it will display: The handset will display: CALL FORWARD Basic operation • Enter the handset number you wish to forward to or 0 for base. FORWARD TO: • At the handset or base press ON, SPEAKER or any of the dialing keys (0-9, *, #) to answer the call.
Telephone operation Headset You can use this telephone handsfree when you install a compatible 2.5 mm headset, purchased separately. Plug the headset into the jack located on the side of the handset (under the small rubber flap). Do not force the connection, but make sure the plug fits securely. Operating range This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). This handset and base can only communicate over a certain distance.
Telephone operation Handset display screen messages When: PHONE The handset is in use. ENDED The handset is on hook. NO ENTRIES You are accessing an empty directory or call log. LIST FULL You are saving to a full directory. MICROPHONE MUTED The call is on mute. SPEAKER The handset speakerphone is in use. LOW BATTERY The battery needs to be recharged. INCOMING CALL There is a call coming in. NEW VOICE MAIL There are new voicemail messages. X NEW CALLS There are new calls in the call log.
Telephone operation Handset display screen messages 22 Screen displays: When: CALLING BASE Calling the base. HANDSET X IS CALLING Other handset is calling. LINE IN USE An extension phone is in use. NO LINE There is no telephone line connected. ALREADY SAVED The telephone number you have entered is already stored in the directory. SAVED Your operation is successful. WARNING CHECK BATTERY! • The battery is not installed properly in the handset. -OR• The battery needs to be replaced.
Telephone operation Base display screen messages When: SPEAKER The speakerphone is in use. ENDED The speakerphone is on hook. NO ENTRIES You are accessing an empty directory or call log. LIST FULL The directory is full, no new data can be saved. MICROPHONE MUTED The call is on mute. INCOMING CALL There is a call come in. PAGING ALL HANDSETS The base is paging handset(s) CALLING HANDSET X Calling a handset. LINE IN USE An extension phone is in use.
Telephone settings Ringer volume • From the idle (off) mode, press MENU/SELECT on the handset • Settings for the handset and the base must be programmed separately. For example, when you set the ringer volume for the handset, it will not automatically set in the base. (or MENU/SEL on the base) then the VOLUME. or key to RINGER • Press MENU/SELECT on the handset (or MENU/SEL on the base).
Telephone settings Key tone (preset to on) • From the idle (off) mode, press MENU/SELECT on the handset > KEY TONE LANGUAGE KEY TONE ON Language (preset to English) > LANGUAGE • From the idle (off) mode, press MENU/SELECT on the handset (or MENU/SEL on the base) then the or keys to LANGUAGE. • Press MENU/SELECT on the handset (or MENU/SEL on the base). Press the or keys to scroll from English to French or Spanish. • Press MENU/SELECT on the handset (or MENU/SEL on the base).
Telephone directory Your phone can store up to 50 numbers with names in memory. Each memory location can hold up to 32 digits for the number and 16 characters for the name. • If you register additional handsets to your base, the handsets share a common phonebook, which is stored in the base. This means that entries inserted by a handset or base unit are available for all handsets and the base unit. and if one deletes a phonebook entry, it will disappear from all handsets and base unit.
Telephone directory Each press of a particular key causes characters to be displayed in the following order: Key Character versus # of key presses 2 1 # 2 A B 3 D E 4 G 5 3 4 5 6 7 , - .
Telephone directory • When reviewing the phonebook, the second line of the display will show the phone number, up to 16 digits. For numbers longer than 16 digits, only the first 13 digits will be shown. Press * or # to scroll the phone number to see the additional digits. • If there are no entries in the phonebook, when it is accessed, NO ENTRIES will display.
Caller ID Caller’s name Andrew Smith 555-123-4567 Caller’s telephone number NEW 6/15 10:15PM Date of call Basic operation Shared call log Time of call The caller ID log is stored in the base, and is shared by the system handsets. Changes made at the base or a handset will be reflected in all handsets and the base. If the number of an incoming call matches an entry in your directory, the name will display exactly how you’ve entered it in the phonebook.
Caller ID About call history (caller ID) • If you answer a call before the caller ID information appears on the screen, it will not be in the call history. Your phone can store up to 50 calls in its caller ID memory. When the memory is full, the oldest call will be deleted to make room for new incoming call information. For each call that comes in, the screen displays the following information between the first and second rings: • Your caller’s name (15 letters are sent by your telephone company).
Caller ID Store a call history record in the directory 1. Locate the record in the call history you want to store in the directory. 2. If you wish to change how the number is stored, press #. The screen displays alternate dialing sequences available for this call. 3. Press MENU/SELECT on the handset (or MENU/SEL on the base), You’ll hear a confirmation beep. When: PRIVATE NUMBER The other party is blocking name and/or number information.
Voicemail Access voicemail • In order to use these features, you must subscribe to and activate voicemail service through your local telephone company. • When one handset is accessing the voicemail setup, the other handset(s) cannot access it at the same time. If this is attempted, NOT AVAILABLE AT THIS TIME will be displayed. When a voicemail is detected, VOICEMAIL key will be illuminated and NEW VOICEMAIL will display on the handset and base.
Voicemail Program password Basic operation You need to program a password to access your voicemail. First, you must activate and define your voicemail password with the voicemail service provided by your local telephone company. Once you have defined your password, you can then program it into the phone. Use or to scroll to PASSWORD, then press MENU/SELECT on PASSWORD the handset (or MENU/SEL on the base) to choose it.
Voicemail Press DELETE/MUTE on the handset (or DELETE on the base). Enter the new number provided by your local telephone company. To enter pauses, press and hold PAUSE. When finished press MENU/SELECT on the handset (or MENU/SEL on the base). Program the SKIP key The default SKIP key number is #. If this does not match the number provided by your local telephone company, you will need to edit the number. Use or to scroll to SKIP, then press MENU/SELECT on the handset (or SKIP MENU/SEL on the base).
Custom pay-per-use (PPU) features PPU keys on base You can use the dedicated keys on the base unit to access below functions. Auto call back dials the last party who called you, whether or not you answered the call. A charge is added to your phone bill each time you use this feature. Repeat dialing repeatedly dials the last number you called, over a time interval determined by your local phone company. This is useful in reaching a party whose line is busy.
Custom pay-per-use (PPU) features Change PPU key setting Your phone is factory programmed with the PPU keys, you can reprogram the codes to the numbers provided by your local telephone company. From the idle mode, press MENU/SELECT on the handset (or MENU/SEL on the base), use or to scroll to FEATURE CODES, then press MENU/SELECT on the handset (or MENU/SEL on the base). Press or to scroll to BILLED SERVICES, then press MENU/SELECT on the handset (or MENU/SEL on the base).
Custom pay-per-use (PPU) features Change three-way calling number Basic operation The default three-way calling code is F (flash). If this does not match the number provided by your local telephone company, you will need to edit the number. 3-WAY CALLING Use or to scroll to three-way calling, then press MENU/SELECT on the handset (or MENU/SEL on the base). You see the following F_ display: Press DELETE/MUTE on the handset (or DELETE on the base).
Batteries Battery care and maintenance After your battery is fully charged, you can expect the following performance: • If you repeatedly get a low battery indicator, even after charging overnight, the battery should be replaced. • To reduce the risk of fire or injury to persons or damage to the telephone, charge the battery provided with this phone (or equivalent) in accordance with the instructions and limitations specified in this user’s manual (see page 5).
Troubleshooting If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after trying these suggestions, call the Supplier. Problem Suggestion My phone doesn’t work at all. • Make sure the power cord is plugged in. • Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall jack. • Charge the battery in the handset for 16 hours.
Troubleshooting Suggestion I cannot dial out. • Make sure you have a dial tone before dialing. The handset may take a second or two to find the base and produce a dial tone. This is normal. Wait an extra second before dialing. • Make sure your phone is set to the correct dial mode for the type of service that you have (pulse or touch tone). Refer to the Installation section of this user’s manual to set the dial mode.
Troubleshooting Suggestion CAN’T CONNECT displays on my handset. • Move the handset closer to the base. You might have moved out of range. • If the handset is in its base and the charging light does not come on, refer to The charge light is off (see page 44) in this troubleshooting guide. • Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the handset and base to reset.
Troubleshooting Problem Suggestion I get noise, static, or weak signal even when I’m near the base. • Other cordless phones and 802.11 wireless routers that are used for home computer networks both use internal radios to communicate. The radios may interfere with one another. You can improve the performance of your cordless phones and your router by: a.
Troubleshooting Suggestion My handset does not ring when I receive a call. • Make sure you have the ringer activated. Refer to the section(s) on ringer selection in this user’s manual. • Make sure the telephone line cord is plugged firmly into the base unit and the telephone jack. Make sure the power cord is plugged in. • You may be too far from the base unit. • Charge the battery in the handset for 16 hours. For optimum daily performance, return the handset to its base when not in use.
Troubleshooting Problem Suggestion My calls fade or cut in and out while I’m using my handset. • Other electronic products can cause interference with your cordless phone. Try installing your phone as far away from these types of electronic devices as possible: wireless routers, radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless phones • Microwaves operate on the same frequency as your phone.
Troubleshooting Problem Suggestion My caller ID isn’t working. • Caller ID is a subscription service. You must subscribe to this service for this feature to work on your phone. • Your caller must be calling from an area that supports caller ID. • Both you and your caller’s telephone companies must use caller ID compatible equipment. Common cure for electronic equipment. If the unit does not seem to be responding normally, then try putting the handset in its base.
Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install your telephone base near a sink, bathtub or shower.
Warranty 4. Product to the extent that the problem is caused by use with non-VTech electrical accessories; or 5. Product whose warranty/quality stickers, Product serial numbers plates or electronic serial numbers have been removed, altered or rendered illegible; or 6. Product purchased, used, serviced, or shipped for repair from outside the United States, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes ); or 7.
Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
FCC, ACTA and IC regulations * * Remain on the line and briefly explain the reason for the call before hanging up. Perform such activities in off-peak hours, such as early morning or late evening. Industry Canada This equipment complies with regulations RSS210 and CS-03 of Industry Canada.
Technical specifications Enhanced 5.8GHz technology–your phone operates on a dual band transmission that combines the best of 5.8GHz and 2.4GHz technologies, providing enhanced performance over standard cordless telephones. Crystal controlled PLL synthesizer Transmit frequency Base: 5725–5850 MHz Handset: 2400–2483.5 MHz Receive frequency Base: 2400–2483.5 MHz Handset: 5725–5850 MHz Channels 95 Nominal effective range Maximum power allowed by FCC and IC.
Index A About call history (caller ID) 30 Access voicemail 32 Additional information 39 Answering calls 15 D Delete a phonebook entry 28 Delete a specific call 30 Delete all calls 30 Delete records from call history 30 De-register all system handsets 10 Dial a displayed number 30 Dial type 25 B Base display 12 Base display screen messages 23 Base unit layout 14 Basic operation 11 Batteries 38 Battery care and maintenance 38 Before you begin 4 Belt clip 9 E Editi a phonebook entry 28 F FCC, ACTA and IC re
Index L Language 25 M Maintenance 46 Making calls 15 Mute 16 O Operating range 20 P Parts checklist 4 Power guard/spare battery charger feature 6 PPU keys on base 35 PPU keys on handset 35 Program password 33 Program the ERASE key 34 Program the PLAY key 33 Program the SKIP key 34 Program the voicemail access keys 32 Program the VOICEMAIL key 33 R Redial 16 Registration 10 Replacing the handset battery 38 Re-register existing handsets to a new base 10 Reset all codes 34 Reset all codes 37 Review cal
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon Distributed in Canada by VTech Telecommunications Canada Ltd., Richmond, B.C. Copyright ©2006 for VTECH TELECOMMUNICATIONS LTD. Printed in China.
