User’s manual www.vtechphones.
Congratulations on purchasing your new VTech product. Before using this telephone, please read the Important safety instructions on page 38 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Installation . . . . . . . . . . . . . . . . . . . . . . . . 1 Parts checklist . . . . . . . . . . . . . . . . . . . . . . 1 Install handset battery . . . . . . . . . . . . . . . . . . 2 Telephone base installation . . . . . . . . . . . . . . . 3 Desk/table bracket installation . . . . . . . . . . . . . . 4 Dial type . . . . . . . . . . . . . . . . . . . . . . . . . 4 DSL filter . . .
Table of contents Activate the answering system . . . . . . . . . . . . . 27 Set number of rings . . . . . . . . . . . . . . . . . . . 27 Set telephone base date and time . . . . . . . . . . . 27 Set telephone base melody . . . . . . . . . . . . . . . 28 Set telephone base ringer volume . . . . . . . . . . . 28 Personal identification number (PIN) . . . . . . . . . . 29 Outgoing announcements . . . . . . . . . . . . . . .
Installation Installation Parts checklist Remember to save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service. Check to make sure the telephone package includes the following: 1. Quick start guide 4. User’s manual 2. Handset 3. Telephone base 5. Base power adapter 7. Battery compartment cover 6. Battery 8. Telephone line cord www.vtechphones.com Basic operation 1. Quick start guide 2. Handset 3. Telephone base 4. User’s manual 5.
Installation Install handset battery • If the handset will not be used for a long period of time, remove the battery to prevent possible leakage. • To purchase replacement batteries, visit our website at www. vtechphones. com or call 1 (800) 595-9511. In Canada go to www.vtechcanada. com or dial 1 (800) 267-7377. • Remove battery compartment cover by pressing on the indentation and sliding downwards.
Telephone base installation Install the telephone base and the charger as shown below. Choose a location away from any electronic equipment and appliances such as personal computers, computer routers, television sets, microwave ovens and refrigerators. Avoid excessive heat, cold, dust or moisture. 1. Plug the telephone line cord into a telephone wall jack. 2. Plug power adapter into an electrical outlet not controlled by a wall switch. Basic operation www.vtechphones.
Installation Desk/table bracket installation To place the telephone base on a desk or table, insert the desk/table bracket as shown below. • Position the bracket on the bottom of the telephone base and slide it up towards the tabs on the telephone base until it clicks into place. • Remove the bracket by pulling the bracket down with both hands away from the telephone base. Dial type If you have touch-tone service, your telephone is ready to use as soon as the battery is charged.
Installation Installation If you subscribe to DSL service If you receive high speed internet through your telephone line (commonly referred to as DSL), and you are experiencing interference during telephone conversations and/or your caller ID features are not functioning properly, install a DSL filter to the telephone line between the telephone base and the telephone wall jack. Contact your DSL provider for a DSL filter.
Telephone settings Handset layout 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Earpiece / (directory/volume) (speakerphone) /FLASH Dialing keys (0-9, *, #) REDIAL/PAUSE Microphone Handset display MENU/SELECT CID/ (caller ID/volume) OFF/CLEAR MUTE REMOVE 1 8 2 3 4 9 10 11 5 6 7 www.vtechphones.
Basic operation Telephone settings Telephone settings Telephone base layout 1. CHARGE light 2. IN USE light 3. /REPEAT 4. Message window 5. FIND HANDSET 6. Speaker 7. VOICEMAIL light 1 8. X/DELETE 2 3 9. VOLUME +/4 10. /SKIP 11. ANS ON/OFF 5 (answer on/off) 12. Microphone 13. NO. OF RINGS 14. ANNC (announcement) 15. /PLAY/STOP 6 7 8 9 10 11 12 13 14 15 www.vtechphones.
Telephone settings Date and time • When entering the date or time, if the digit is single, a zero must be entered first (i.e. if the time is 6:08, you must enter zero, six, zero, eight). • The ring melody for the telephone base is set separately from the handset ring melody. See page 28 to set the telephone base melody. Press MENU/SELECT to display menu when in idle mode. Press or to reach Date/Time. Press MENU/SELECT. Use the keypad to set the year. Press MENU/SELECT. Use the keypad to set the date.
Ring volume The handset ringer volume can be adjusted from five levels. • Press MENU/SELECT to display menu when in idle mode. • Press or to reach Setup HS. Press MENU/SELECT. • Press or to reach Ring volume. Press MENU/SELECT. • Press or to scroll through the choices and a sample of each ring volume will be played. Press MENU/SELECT to confirm. • The screen displays Stored and you’ll hear a confirmation beep (if Key tone is on).
Telephone settings Out of range tone • Press OFF/CLEAR at anytime to return to previous screen. • Press and hold OFF/CLEAR at anytime to exit the menu. The handset will beep during a conversation when it is out of range from the telephone base. This tone is preset to On. • Press MENU/SELECT to display the menu when in idle mode. • Press or to reach Setup HS. Press MENU/SELECT. • Press or to reach Tones. Press MENU/SELECT. • Press or to reach Out of Range. Press MENU/SELECT.
Edit handset name Press MENU/SELECT to display the menu when in idle mode. Press or to reach Setup HS. Press MENU/SELECT. Press or to reach Handset Name. Press MENU/SELECT. Press REMOVE to backspace and erase characters. Use the keypad to enter characters (see the chart on page 17). Press MENU/SELECT. • The screen displays Stored and you’ll hear a confirmation beep (if Key tone is on). • • • • • Handset name Language ENTER NAME HANDSET\ a • Your handset name can be up to 14 characters.
Telephone settings Dial type • The clear voicemail feature only turns off the displayed NEW VOICEMAIL message and VOICEMAIL light on the telephone base. It does not delete your voicemail message(s). Use this feature when the telephone indicates there is voicemail when you have none or you have accessed your voicemail from a remote location (while away from home).
Reset to default settings The handset and the telephone base can be individually reset to their default settings by selecting RESET in the SETUP HS or SETUP BS menus respectively. • Press MENU/SELECT to display menu when in idle mode. • Press or to reach Setup HS or Setup BS. Press MENU/SELECT. • Press or to reach Reset. Press MENU/SELECT. • The screen displays Reset? Press MENU/SELECT to confirm or OFF/CLEAR to exit to previous menu.
Basic operation Make, answer and end calls • Press or to adjust the listening volume during a conversation. • Press /FLASH or , then use the keypad to dial a number. -OR• Dial a number (press REMOVE to make corrections) and then press /FLASH or . • Press /FLASH or to answer an incoming call. • Press OFF/CLEAR or put the handset back in the telephone base to end a call. • The call timer will be activated during a call to show call duration.
Basic operation Find handset • Press FIND HANDSET on the telephone base to locate the handset when in idle mode. The handset will ring and Paging will flash on its screen. PAGING www.vtechphones.com 15 Basic operation • Press and hold FIND HANDSET to page the handset while listening to messages. • Press FIND HANDSET again or put the handset back to the telephone base to stop the paging tone.
Advanced operation Directory The directory can store up to 50 entries. Each entry may consist of a number up to 24 digits and a name up to 15 characters. • The screen displays Empty if there are no records in the directory. • The screen displays Full if the directory is full. Review the directory • Press / to enter the directory. • Press or to browse and press OFF/CLEAR to exit. -OR• Press MENU/SELECT to display menu when in idle mode. • Press or to reach directory. Press MENU/SELECT.
Advanced operation Character of chart Use the keypad and the chart below to enter a name (up to 15 characters). Each press of a particular key causes characters to be displayed in the following order: Number key Characters by number of key presses 2 3 4 5 6 7 8 1 * ? ! / ( ) 2 A B C 2 3 D E F 3 4 G H I 4 5 J K L 5 6 M N O 6 7 P Q R S 8 T U V 8 9 W X Y Z 9 0 0 * Uppercase/lowercase , # , - .
Advanced operation Store a directory entry • Press MENU/SELECT twice to enter the DIRECTORY. • Press or to reach STORE and then press MENU/SELECT. • The screen displays ENTER Number. Use the keypad to enter the number and then press MENU/SELECT. • The screen displays ENTER Name. Use the keypad to enter the characters and then press MENU/SELECT. • The screen displays Stored and you’ll hear a confirmation beep (if Key tone is on). Dial a directory entry • Press / to enter the directory.
Advanced operation Edit a directory entry Delete from the directory • Press / or MENU/SELECT three times to enter the directory. • Press or to scroll to the desired entry and then press MENU/ SELECT. To delete one entry • Press REMOVE. • The screen displays Deleted and you’ll hear a confirmation beep (if Key TONE is on). To delete all entries • Press and hold REMOVE. • The screen displays Delete All? Press MENU/SELECT.
Advanced operation About caller ID If you subscribe to caller ID service from your local telephone company, this feature displays the name and telephone number of the caller before answering a call (even when you are on another call). The caller ID features of this product will work only if you subscribe to caller ID service and both you and the caller are in areas offering caller ID service, and if both telephone companies use compatible equipment.
Advanced operation Call log Review the call log Press CID/ to enter the call log. -ORPress MENU/SELECT. Press or to select Call log. Press MENU/SELECT and then press or to browse the entries. • The name (if available), number, date and time of the incoming call are displayed on the screen. • • • www.vtechphones.com Johnny Fu 2-345-6789 NEW 05:27pm 11/23 Empty • Due to regional service differences, the caller ID information may not be available for every incoming call.
Advanced operation Dial a call log number • While reviewing the call log, press # repeatedly to display the other dialing options. The available options are: (1 + area code + number, area code + number, 1 + number, number only). The various dialing options are: 595-9511 1-595-9511 800-595-9511 1-800-595-9511 22 Press CID/ to enter the call log. -ORPress MENU/SELECT. Press or to select Call log. Press MENU/SELECT and then press or to scroll to the desired entry. • Press /FLASH or to dial.
Advanced operation Delete from the call log • Press CID/ to enter the call log. -OR• Press MENU/SELECT. Press or Deleted • Press OFF/CLEAR to return to previous screen. Press and hold OFF/CLEAR to exit the menu if you do not want to delete all the entries. to select Call log. Advanced operation To delete one entry • Press or to scroll to the desired entry and then press REMOVE. • The screen displays DELETED and you’ll hear a confirmation beep (if Key TONE is on).
Advanced operation Redial The redial list can store up to 10 of the most recently dialed numbers. • When there are already 10 entries in the redial list, the oldest entry will be deleted to make room for newly dialed numbers. • The screen displays Empty if there is no record on the list. Review redial • Press REDIAL/PAUSE to enter the redial list. • Press or to browse the entries. Store a redial number to the directory • • • • • 24 Press REDIAL/PAUSE to enter the redial list.
Advanced operation Dial from redial • Press REDIAL/PAUSE to enter the redial list. • Press or to scroll to the desired entry. • Press /FLASH or to dial. Delete from redial • Press REDIAL/PAUSE to enter the redial list. To delete all entries • Press and hold REMOVE. • The screen displays Delete All? Press MENU/SELECT. • The screen displays Deleted and you’ll hear a confirmation beep (if Key TONE is on). www.vtechphones.
Answering system operation Message capacity The answering system can record up to 99 messages, depending on the length of each message. The total maximum recording time is 15 minutes. Message will remain available for replay until they are deleted. X/DELETE Press to delete current message playing. When idle, press and hold to delete all messages (page 31). /REPEAT /SKIP Press to repeat a message (page 31). Press to skip to next message (page 31).
Answering system operation Activate the answering system The ANS ON/OFF must be on (the button light will be on) in order for the machine to answer calls and record messages. If the button light is off then calls will not be answered. To turn on/off the answering system, press ANS ON/OFF to choose between on and off. Use the volume control button on the telephone base to adjust the volume at anytime during the setup procedure.
Answering system operation Set telephone base melody • The ring melody for the handset is set separately from the telephone base ring melody. See page 8 to set the handset ringer melody. • The volume of the handset ringer is set separately from the telephone base ringer. See page 9 to change the handset ringer volume. 28 There are six ring melodies to choose from. • Press MENU/SELECT on handset to display menu when in idle mode. • Press or to reach Setup BS. Press MENU/SELECT.
Answering system operation Personal identification number (PIN) Change ITAD PIN Dial type Enter PIN Advanced operation A four-digit security code is required for remote access to the answering system from any touch tone telephone. The factory default code is 0000. To change the PIN on your telephone: • Press MENU/SELECT on the handset in idle mode. • Press or to reach Setup BS. Press MENU/SELECT. • Press or to reach CHANGE ITAD PIN. Press MENU/SELECT. • The screen displays Enter PIN.
Answering system operation Outgoing announcements • The announcement can be up to 90 seconds in length. • When your own recorded announcement is deleted, calls will be answered with the preset announcement. An outgoing announcement is the message callers hear when calls are answered by the answering system. The telephone is preset with an announcement that answers calls with “Hello, please leave a message after the tone.” You can use this default announcement, or replace it with your own.
Answering system operation Message playback • Press /PLAY/STOP to listen to messages. Press /PLAY/STOP again to stop playback. • If there are new messages, the system will announce the number of new and old messages then play the new messages (oldest first). If there are no new messages, the system will announce the number of old messages and playback all messages (oldest first). • Before each message is played, the day and time it was received will be announced.
Answering system operation Remote access • During remote access, if no key is pressed within eight seconds, the remote access call is automatically disconnected. You can access many features of your answering system remotely from any touch tone telephone. A four-digit security code is required to access the system and the factory default code is 0000; see page 29 if you wish to change it. To enter remote access: • Dial your telephone number from any touch tone telephone.
Answering system operation Message window displays The message counter usually displays the total number of incoming messages. See the list below for explanations of other displays in this window. 0 0 (flashing) No messages. The clock needs to be set. 1-99 Total number of old message(s) recorded. 1-99 (flashing) Total number of message(s) recorded, at least one is new. Memory is full with total number of messages recorded. 1-90 (counting) Elapsed time while recording an announcement.
Handset and telephone base indicators Handset light • On when the handset speakerphone is in use. Telephone base lights IN USE • Flashes when there is an incoming call. • On when the handset is in use. VOICEMAIL • Flashes when there is a new network message (a subscription service from your local telephone company). CHARGE • On when the handset is in the telephone base. ANS ON/OFF • On when the answering system is on. Handset icons • Ringer off.
Handset display screen messages Display: When: CALL There is an incoming call. CONNECTING... The cordless handset is searching for the telephone base. EMPTY There are no entries in the call log, directory, or redial list. ENDED You have just ended a call. FULL The directory is full. MUTE The microphone is muted temporarily during a conversation. NEW There are un-reviewed calls in the call log. NEW VOICEMAIL There is new voicemail message.
Handset display screen messages Display: PAGING When: The handset locator has been activated or the handset is being paged. PHONE The handset is in use. WARNING CHECK BATTERY! The battery is not installed or not installed properly in the handset. -ORThe battery needs to be replaced. -ORAn incorrect battery has been installed by mistake. Use only the supplied VTech battery, or equivalent. Call log display screen messages Display: When: PRIVATE NAME The caller is blocking name information.
Battery After the battery is fully charged for 16 hours, you can expect the following performance: Operation Operating time While in use (talking) 10 hours While not in use (standby*) 100 hours *Handset is off the telephone base but not in use. The battery needs charging when: • A new battery is installed in the handset. • Battery indicator on screen is empty. CAUTION: 1. Use only the supplied battery (part number 89-1326-00-00) or equivalent. To order a replacement, visit our website at www.
Important safety instructions When using your telephone equipment, basic safety precautions should always be followed: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4. Do not use this product near water (for example, near a bathtub, kitchen sink, or swimming pool). 5.
Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www. vtechphones.com, or call 1 (800) 595-9511; in Canada go to www.vtechcanada.com or dial 1 (800) 267-7377. Problem Suggestion My telephone does not work at all. • Make sure the battery is installed and charged correctly (page 2). For optimum daily performance, return the cordless handset to the telephone base after use.
Troubleshooting Problem Suggestion The battery does not charge in the handset or the handset battery does not accept charge. • Make sure the handset is placed in the telephone base correctly. The CHARGE light on the telephone base should be on. • Remove the battery from the handset and then re-install it in the handset. Put the handset back to the telephone base and charge for 16 hours.
Troubleshooting Problem Suggestion There is no dial tone. • • • • First, try all the above suggestions. Move the cordless handset closer to the telephone base. It might be out of range. The telephone line cord might be malfunctioning. Try installing a new telephone line cord. Disconnect the telephone base from the telephone jack and connect a different telephone. If there is no dial tone on the other telephone either, the problem is in your wiring or local service.
Troubleshooting Problem Suggestion The telephone does not ring when there is an incoming call. • Make sure the ringer is on (see page 9 for handset and page 27 for telephone base). • Make sure the telephone line cord and power adapter are plugged in properly (see page 3). • The cordless handset may be too far from the telephone base. Move it closer to the telephone base. • There may be too many extension telephones on the telephone line to allow all of them to ring simultaneously.
Troubleshooting Problem Suggestion I cannot dial out. • First, try all the above suggestions. • Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a second or two to synchronize with the telephone base before producing a dial tone. Wait an extra second before dialing. • Make sure the telephone is set to the correct dial type (pulse dial or tone dial) for the service in your area. See Dial type section on page 12 to set the dial type.
Troubleshooting Problem Suggestion There is noise or interference during a telephone conversation. • The handset may be out of range. Move it closer to the telephone base. • Appliances or other cordless telephones plugged into the same circuit as the telephone base can cause interference. Try moving the appliance or telephone base to another outlet. • Other electronic products can cause interference to your cordless telephone.
Troubleshooting Problem Suggestion I hear other calls when using the telephone. • Disconnect the telephone base from the telephone jack. Plug in a different telephone. If there are still other calls, the problem is probably in the wiring or local service. Call your local telephone company. I hear noise in the cordless handset, and none of the keys or buttons work. • Make sure the telephone line cord is plugged in securely.
Troubleshooting Problem Suggestion The system does not receive caller ID or the system does not display caller ID during call waiting. • Make sure you subscribe to caller ID with call waiting features provided by the local telephone company. • The caller may not be calling from an area which supports caller ID. • Both you and the caller’s telephone companies must use equipment which are compatible with caller ID service.
Troubleshooting Problem Suggestion The answering system does not record messages. • Make sure the answering system is on. The messages on the answering system are incomplete. • If a caller leaves a very long message, part of it may be lost when the system disconnects the call after four minutes. • If the caller pauses for more than five consecutive seconds, the system stops recording and disconnects the call.
Troubleshooting Problem Suggestion My cordless handset beeps and is not performing normally. • Make sure the power cord is securely plugged into the telephone base. Plug the unit into a different working electrical outlet not controlled by a wall switch. • Move the cordless handset closer to the telephone base. It may be out of range. • Reset the telephone base by unplugging the unit’s electrical power. Wait for 15 seconds and plug it back in again.
Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance ----which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office. When the handset is out of range, the handset will display CONNECTING. The user can access the handset directory, and certain parts of the menu system, i.e.
About cordless telephones • • • • • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Warranty 4. Product to the extent that the problem is caused by use with non-VTech accessories; or 5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or 6. Product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to Products used for rental purposes); or 7.
FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
FCC, ACTA and IC regulations If this equipment is causing harm to the telephone network, the telephone company may temporarily discontinue your telephone service. The telephone company is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone company is required to inform you of your right to file a complaint with the FCC.
The RBRC® seal The RBRC ® Seal on the nickel-metal-hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada. The RBRC ® program provides a convenient alternative to placing used nickel-metal-hydride batteries into the trash or municipal waste, which may be illegal in your area.
Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit frequency Handset: 1921.536-1928.448 MHz Telephone base: 1921.536-1928.448MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Size Handset: 170.9mm X 48.1mm X 25.8mm Telephone base: 179.8mm X 123.8mm X 95.0mm Weight Handset: 131.0 grams (including battery) Telephone base: 296.
Index A About cordless telephones 50 Activate the answering system 27 Advanced operation 16 Answering system operation 26 B Basic operation 14 Battery 9, 37 C Caller ID 20 Call log 21, 36 Call waiting 14 Chart of characters 17 Clear voicemail 12 D Date and time 8 Delete all messages 31 Delete from redial 25 Delete from the call log 23 Delete from the directory 19 Delete your announcement 30 Desk/table bracket installation 4 Dial a call log number 22 Dial a directory entry 18 56 Dial fr
R Record your own announcement 30 Redial 24 Remote access 32 Reset to default settings 13 Review redial 24 Review the call log 21 Review the directory 16 Ring melody 8 Ring volume 9 Telephone base lights 34 Telephone settings 6 The RBRC ® seal 54 Troubleshooting 39 V Volume 9, 28 W Warranty 50 S Search the directory 16 Set number of rings 27 Set telephone base date and time 27 Set telephone base melody 28 Set telephone base ringer volume 28 Speakerphone 14 Store an entry in the dir
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc. Beaverton, Oregon Distributed in Canada by VTech Telecommunications Canada, Ltd., Richmond, B.C. Copyright ©2006 for VTECH TELECOMMUNICATIONS LTD. Printed in China.
