Complete user’s manual w w w.v t e c h p h o n e s .
Congratulations on purchasing your new VTech product. Before using this telephone, please read Important safety instructions on page 75 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Getting started . . . . . . . . . . . . . . . . . 1 Call waiting . . . . . . . . . . . . . . . . . . . . . . . 24 Parts checklist . . . . . . . . . . . . . . . . . . . . . . 1 Handset speakerphone . . . . . . . . . . . . . . 25 Telephone base and charger installation . . . . . . . . . . . . . . . . . . . . . . . 2 Temporary ringer silencing . . . . . . . . . . . 25 Battery installation . . . . . . . . . . . . . . . . . . . 3 Redial . . . . . . . . . . . . . . . . . . . . . . . .
Table of contents Review and dial from the caller ID log . . . 44 View dialing options . . . . . . . . . . . . . . . . . 45 Handset and telephone base indicators . . . . . . . . . . . . . . . . . . . . . . 64 Save a caller ID log entry to the directory . . . . . . . . . . . . . . . . . . . . 46 Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Troubleshooting . . . . . . . . . . . . . . . . . . . . 67 Delete the caller ID log entries . . . . . . . . 47 Important safety instructions .
Getting started Parts checklist Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. THIS SIDE UP / CE CÔTÉ VERS LE HAUT Handset (1 for CS6859) (2 for CS6859-2) (3 for CS6859-3) (4 for CS6859-4) Battery compartment cover (1 for CS6859) (2 for CS6859-2) (3 for CS6859-3) (4 for CS6859-4) Battery Pack / Bloc-piles : (2.4V Ni-MH) WARNING / AVERTISSEMENT : DO NOT BURN OR PUNCTURE BATTERIES.
Getting started Telephone base and charger installation Install the telephone base and charger as shown below. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and telephone wall jack. Contact your DSL service provider for more information about DSL filter.
Getting started Battery installation Install the battery as shown below. THIS SIDE UP / CE CÔTÉ VERS LE HAUT 2. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. THIS SIDE UP / CE CÔTÉ VERS LE HAUT Battery Pack / Bloc-piles : (2.4V Ni-MH) WARNING / AVERTISSEMENT : DO NOT BURN OR PUNCTURE BATTERIES. NE PAS INCINÉRER OU PERCER LES PILES. Made in China / Fabriqué en chine 1.
Getting started Battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 11 hours of continuous charging. See the table on page 66 for battery operating times.
Getting started Installation options The telephone comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mount plate. If you do not have this wall mount plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the wall mount plate. Tabletop to wall mount installation 1.
Getting started Table to wall mount installation 3. Press the wall mount bracket onto the telephone base until it clicks into place. 4. Plug the telephone line cord into the telephone wall jack. Plug the telephone base power adapter into an electrical outlet not controlled by a wall switch. Align the holes on the wall mount bracket with the standard wall mounting plate and slide the telephone down until it locks securely. Bundle the telephone line cord and power adapter cord neatly with twist ties.
Getting started Wall mount to tabletop installation 1. If the telephone line cord and power adapter cord are bundled, untie them first. 2. Unplug the telephone line cord (or the DSL filter) from the telephone wall jack. Unplug the power adapter from the electrical outlet. Slide the wall mount bracket up and remove it from the wall mount plate. 3. Push to release the wall mount bracket from the telephone base. Swivel it upwards as the arrows indicated below.
Getting started Are you a new cable or VoIP subscriber? If your answer is yes, the existing telephone jacks in your home may no longer work. Your cable/VoIP service provider uses a different connection, separate from your old traditional telephone service, to connect the modem/router/terminal adapter installed in your home. To allow all existing telephone jacks to work, contact your telephone service provider for solutions, such as rewiring services (fees may apply).
Getting started Telephone base layout /REPEAT • Press to repeat the playing message (page 57). • Press twice to play the previous message (page 57). X/DELETE • Press to delete the playing message (page 57). • When the phone is not in use, press twice to delete all previously reviewed messages (page 58). /SKIP • Press to skip to the next message (page 57). /PLAY/STOP • Press to play messages (page 57). • Press to stop message playback (page 57). FIND HANDSET • Press to page all system handsets (page 29).
Getting started Telephone base layout MENU/SELECT • Press to show the menu (page 14). • Press to choose an item, or save an entry or setting while in a menu. IN USE light • Flashes when there is an incoming call, or another telephone sharing the same line is in use. • Flashes when handsets are being deregistered. • On when the phone is in use. • On when the answering system is answering a call. • On when a handset is being registered.
Getting started Telephone base layout CANCEL • Press to silence the ringer temporarily while the telephone base is ringing (page 25). • Press and hold to erase the missed call indicator when the phone is not in use (page 43). • Press to return to the previous menu, or press and hold to return to idle mode, while in a menu without making changes. INT • Press to start an intercom conversation or transfer a call (for multi-handset models only) (page 30).
Getting started Handset layout REDIAL/PAUSE • Press repeatedly to review the last 10 numbers dialed (page 26). • Press and hold to insert a dialing pause while dialing or entering numbers (page 23 or page 35). / / VOLUME • Press to review the directory when the phone is not in use (page 37). • Press to increase the listening volume during a call or message playback (page 24 or page 57). • Press to scroll up while in a menu, or reviewing the directory, caller ID log or redial list.
Getting started Handset layout CHARGE light • On when the handset is charging in the telephone base or charger (page 3). 1 • Press repeatedly to add or remove 1 in front of the caller ID log entry before dialing or saving it to the directory ���������������� while reviewing a caller ID log entry���(page 45). • Press and hold to set or dial your voicemail number (page 19 or page 27). TONE • Press to switch to tone dialing temporarily when using pulse service while on a call (page 25).
Telephone settings Using the menu You can use a cordless handset or the telephone base to change the telephone settings. In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls. In the settings menu, you can change the settings for LCD language, voicemail number, voicemail indicators, key tone, home area code and dial mode. Go to Answering system settings (from page 48 to page 53) for instructions to change the answering system settings. To enter the menu: 1.
Telephone settings Telephone base ringer volume Press VOL or VOL on the telephone base to adjust the ringer volume when the phone is not in use. When you set the ringer volume to zero, the base ringer is off and the telephone base announces, “Base ringer is off.” The screen displays and Ringer off. Ringer tone You can choose from different ringer tones on the phone. 1. Press MENU when the handset/telephone base is not in use. 2. Press /��� CID or / until the screen displays Ringers, then press SELECT.
Telephone settings Quiet mode You can turn on the quiet mode for a period of time (1-12 hours). During this period, all tones (except paging tone) and call screening are muted. When you turn on the quiet mode, the answering system turns on automatically. When the quiet mode duration expires, the answering system remains on. To set the duration and turn on the quiet mode: 1. Press and hold QUIET# when the handset/telephone base is not in use. 2. The screen displays Quiet: _ _ hours.
Telephone settings Set date and time he answering system announces the date and time of each message prior to T playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. However, the year must be correct so that the day of the week can be calculated from the caller ID information. 1. Press MENU when the handset/telephone base is not in use. 2.
Telephone settings LCD language You can select English, French or Spanish to be used in all screen displays. 1. Press MENU when the handset/telephone base is not in use. CID or / until the screen displays Settings, 2. Press /��� then press SELECT. Settings ECO 3. Press SELECT to choose LCD language. 4. Press or to choose English, Français or Español, then press SELECT. • The screen displays Set English? when you choose English.
Telephone settings Voicemail number If you subscribe to voicemail service offered by your telephone service provider, you can save the voicemail number to 1 on each handset and the telephone base for easy access. When you want to retrieve voicemail messages, press and hold 1. Contact your telephone service provider for more information and assistance about using your voicemail service. To set your voicemail number: 1 when the phone is not in use. 1. Press and hold 2.
Telephone settings Clear voicemail If you subscribe to voicemail service offered by your telephone service provider, the handsets and telephone base display New voicemail and when you have new voicemail messages. Contact your telephone service provider for more information about using your voicemail service. After you have listened to all new voicemail messages, the indicators on the handsets and telephone base turn off automatically.
Telephone settings Key tone Settings You can turn the key tone on or off for each handset and the telephone base. If you turn the key tone on, the device beeps with each key press. If you turn the key tone off, there are no beeps when you press the keys. ECO Key tone 1. Press MENU when the handset/telephone base is not in use. 2. Press /��� CID or / until the screen displays Settings, then press SELECT. 3. Press /��� CID or / until the screen displays Key tone, then press SELECT. 4.
Telephone settings Dial mode The dial mode is preset to touch-tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone to make a call. 1. Press MENU when the handset/telephone base is not in use. 2. Press /��� CID or / until the screen displays Settings, then press SELECT. 3. Press /��� CID or / until the screen displays Dial mode, then press SELECT. 4. Press /��� CID or / to choose Touch-tone or Pulse. 5.
Telephone operation Make a call Using a handset: • Press or , then ������������������������������� dial the telephone number. Using the telephone base: • Press /SPEAKER, then dial the telephone number. • The screen displays the elapsed time as you talk (in hours, minutes and seconds). • While entering numbers, press and hold PAUSE to insert a dialing pause (a P appears). Predial a call 1. Enter the number with the dialing keys (0-9). 2.
Telephone operation Volume To adjust the listening volume on a handset: During a call, press listening volume. /VOLUME or /VOLUME to adjust the To adjust the listening volume at the telephone base: During a call, press VOL or VOL to adjust the listening volume. • When the volume reaches the minimum or maximum setting, you hear two beeps. • The handset earpiece and speakerphone volume settings are independent.
Telephone operation Handset speakerphone During a call, press to switch between the handset speakerphone and the handset earpiece. When the speakerphone is active, the handset displays Speaker. Temporary ringer silencing When the telephone is ringing, you can temporarily silence the ringer of the handset or telephone base without disconnecting the call. The next call rings normally at the preset volume. To silence the handset ringer: • Press OFF or MUTE, then displays briefly.
Telephone operation Redial Each handset and the telephone base stores the last 10 telephone numbers dialed. • When there are already 10 entries, the oldest entry is deleted to make room for the new entry. • Entries are in reverse chronological order. • The phone plays two beeps when you reach the end or beginning of the redial list, or when you access the redial list with no records. To review and dial a redial entry: 1. Press REDIAL when the phone is not in use. 2. Press /��� CID, / entry displays.
Telephone operation Check voicemail 1 to dial your voicemail number. Press and hold See Voicemail number on page 19 to store the voicemail number. Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, caller ID log or redial list while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID log or redial list. To access a number in the directory: 1.
Telephone operation Transfer a call While on an outside call, you can transfer the call from one handset to another system device. 1. During a call, press MENU. 2. Press /��� CID or / Transfer to scroll to Transfer, then press SELECT. • If you have one handset, your handset displays Calling base and then Transferred. • If you have two or more handsets, your handset displays Transfer to: Press 7 for the telephone base or 1-5 for HANDSET 1 to HANDSET 5.
Telephone operation Find handset Use this feature to find all system handsets. To start paging: • Press FIND HANDSET on the telephone base when not in use. All idle handsets ring and display ** Paging **. To end paging: • Press FIND HANDSET on the telephone base. -OR• Press , , OFF or any dialing key (0-9, TONE on a handset. or QUIET#) -OR• Place the handset in the telephone base or charger. • Do not press and hold FIND HANDSET for more than 4 seconds. It may lead to handset deregistration.
Multiple handset use Join a call in progress You can use up to two devices at the same time on an outside call. You can buy additional expansion handsets (CS6709) for this telephone base. You can register up to five handsets to the telephone base. To share an outside call: • When a device is already on a call and you would like to join the call, press or on the other handset, or press /SPEAKER on the telephone base.
Multiple handset use Intercom - OR To end the intercom call at the telephone base, press devices display Intercom ended. /SPEAKER or INT. Both • You can cancel the intercom call before it is answered by pressing OFF or INT. • If the destination device does not answer the intercom call within 100 seconds, is accessing the answering system, on a call or out of range, the originating handset displays Unable to call and returns to idle mode.
Multiple handset use Answer an incoming call during an intercom call When you receive an outside call during an intercom call, there is an alert tone. To answer on a cordless handset: • To answer the call, press . The intercom call ends automatically. • To end the intercom call without answering the call, press OFF. The intercom call ends and the telephone continues to ring. To answer at the telephone base: • To answer the call, press /SPEAKER twice. The intercom call ends automatically.
Multiple handset use Call transfer using intercom 2. To answer the intercom call on the destination handset, press , , INT or any dialing key (0-9, TONE or QUIET#). - OR To answer the intercom call at the telephone base, press /SPEAKER, INT or any dialing key (0-9, TONE or QUIET#). Intercom ECO The outside call is still on hold and both devices now display Intercom. You can now have a private conversation with the destination device.
Directory About the directory The directory can store up to 50 entries which are shared by all system handsets. Each entry may consist of a phone number up to 30 digits and a name up to 15 characters. • Directory entries are shared by all system devices. Any modifications made on one device apply to all system device. • When you access the directory without records, the screen displays Directory empty. • When the directory is full and you try to save an entry, the screen displays Directory full.
Directory Add a directory entry 1. Press MENU when the phone is not in use. 2. Press /��� CID or / Directory to scroll to Directory, then press SELECT. 3. Press SELECT to choose Add contact. ECO 4. When Enter number displays, use the dialing keys to enter a number (up to 30 digits). • Press /CID or / to move the cursor to the left or right. Add contact • Press DELETE to backspace and erase a digit. • Press and hold DELETE to erase all digits.
Directory Add a directory entry -OR1. Use the dialing keys to enter a number (up to 30 digits) when the phone is not in use. Press SELECT. The screen displays Enter number. • Press /CID or / to move the cursor to the left or right. Enter number 800-569-9511 _ ECO • Press DELETE to backspace and erase a digit. • Press and hold DELETE to erase all digits. Enter name • Press and hold PAUSE to enter a dialing pause (a P appears). • Press TONE to add ( appears).
Directory Review and dial from the directory Entries are sorted alphabetically. 1. Press when the phone is not in use. The screen displays Entries in DIR X and then the first entry in the directory. 2. Press /��� CID or / to browse. When the desired entry displays, press or to dial on a handset, or press /SPEAKER to dial on the telephone base. Review ECO -OR1. Press MENU when the phone is not in use. 2. Press /��� CID or / to scroll to Directory, then press SELECT. 3.
Directory Edit a directory entry 1. Search for the desired entry in the directory (see Review and dial from the directory or Alphabetical search on page 37). 2. When the desired entry appears, press SELECT. The screen displays Edit number and the stored number. Edit number 800-595-9511 _ ECO 3. Use the dialing keys to edit the number. • Press DELETE to backspace and erase a digit. • Press and hold DELETE to erase the entire entry.
Directory Speed dial You can copy up to 9 directory entries into the speed dial locations (0 and 2-9) so that you can dial these numbers more quickly. The speed dial memory locations are stored in the telephone base and are shared by all devices. Changes made to the speed dial entries on one device apply to all. Assign a speed dial entry 1. Press MENU when the phone is not in use. 2. Press /��� CID or / to scroll to Directory, then press SELECT. 3.
Directory Reassign a speed dial entry 1. Press MENU when the phone is not in use. 2. Press /��� CID or / to scroll to Directory, then press SELECT. 3. Press /��� CID or / to scroll to Speed dial, then press SELECT. Directory ECO 4. Press /��� CID or / , or use the dialing keys to choose the speed dial location you want to reassign. 5. Press SELECT twice. The screen displays Reassign SD. 6. Press SELECT. The screen displays Copy from DIR... and then the first entry of the directory. 7.
Directory Delete a speed dial entry 1. Press MENU when the phone is not in use. 2. Press /��� CID or / to scroll to Directory, then press SELECT. 3. Press /��� CID or / to scroll to Speed dial, then press SELECT. 4. Press /��� CID or / , or use the dialing keys to choose the desired speed dial location, then press DELETE. The screen displays Clear SD #X? Directory ECO Speed dial 5. Press SELECT to confirm. You hear a confirmation tone.
Caller ID About caller ID This product supports caller ID services provided by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by your telephone service provider after the first or second ring. Caller ID allows you to see the name, number, date and time of calls.
Caller ID Caller ID log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller information appears on the screen, it will not be saved in the caller ID log. • The caller ID log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name. If the telephone number has more that 15 digits, only the last 15 digits appear.
Caller ID Memory match When the incoming telephone number matches the last seven digits of a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. Linda Jones 595-9511 ECO For example, if Linda Jones calls, her name appears as Linda if this is how you entered it into your directory. The number shown in the caller ID log is in the format sent by the telephone service provider.
Caller ID View dialing options Although the caller ID log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may dial only the seven digits, or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the caller ID log and store the new number to the directory.
Caller ID Save a caller ID log entry to the directory 1. Press CID when the phone is not in use. -ORPress MENU when the phone is not in use. Press Caller ID log. Then press SELECT twice. /CID or / to scroll to 2. Press /��� CID or / to scroll to the desired entry, then press SELECT. The screen displays Edit number and the stored number. Edit number 800-595-9511 ECO 3. Use the dialing keys to edit the number. • Press DELETE to backspace and erase a digit.
Caller ID Delete the caller ID log entries To delete an entry: 1. When in the caller ID log, press /��� CID or / to browse. 2. Press DELETE to delete the selected entry. The screen displays Deleting... and then you hear a confirmation tone. To delete all entries: 1. Press MENU when the phone is not in use. 2. Press /��� CID or / press SELECT. to scroll to Caller ID log, then 3. Press /��� CID or / press SELECT. to scroll to Del all calls, then Delete all? ECO 4.
Answering system settings Answering system Use the answering system menu of a cordless handset or the telephone base to turn on or off the answering system, message alert tone or call screening, set up the announcement message, or change the number of rings, remote access code or message recording time. Announcement The telephone is preset with a greeting that answers calls with “Hello, please leave a message after the tone.” You can use this preset announcement, or replace it with your own.
Answering system settings Play the announcement 1. Press MENU when the phone is not in use. 2. Press /��� CID or / to scroll to Answering sys, then press SELECT. 3. Press SELECT to choose Announcement. The screen displays Play [2] Del [3] Rec [7] and the device announces, “To play, press 2. To record, press 7.” 4. Press 2 to play the current announcement at the speakerphone. The screen displays Playing... Stop [5]. • Press /VOLUME to decrease or listening volume on the handset.
Answering system settings Answer on/off The answering system must be turned on to answer and record messages. When the answering system is turned on, the ANS ON/OFF light on the telephone base turns on and ANS ON displays on the handsets. To turn on or off with the telephone base: • Press ANS ON/OFF to turn the built-in answering system on or off when the phone is not in use. HANDSET X When the answering system is turned on, it announces, “Calls will be answered.
Answering system settings Call screening Use this feature to choose whether incoming messages can be heard while they are being recorded. To turn this feature on or off: Ans sys setup ECO 1. Press MENU when the phone is not in use. 2. Press /��� CID or / press SELECT. to scroll to Answering sys, then 3. Press /��� CID or / press SELECT. to scroll to Ans sys setup, then Call screening ECO 4. Press SELECT to choose Call screening. 5.
Answering system settings Remote access code A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can set the code from 00 to 99. 1. Press MENU when the phone is not in use. 2. Press /��� CID or / press SELECT. to scroll to Answering sys, then 3. Press /��� CID or / press SELECT. to scroll to Ans sys setup, then 4. Press /��� CID or / press SELECT. to scroll to Remote code, then 5.
Answering system settings Recording time You can set the recording time limit for each incoming message. Ans sys setup 1. Press MENU when the phone is not in use. 2. Press /��� CID or / press SELECT. to scroll to Answering sys, then 3. Press /��� CID or / press SELECT. to scroll to Ans sys setup, then 4. Press /��� CID or / press SELECT. to scroll to Recording time, then ECO Recording time ECO 5.
Answering system operation Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail. Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently. • If XX new messages displays and /PLAY/STOP on the telephone base flashes, there are new messages recorded on the built-in answering system.
Answering system operation Message capacity The answering system can record and store up to 99 messages. Each message can be up to three minutes in length (see page 53 to change). The total storage capacity for the announcement, messages and memos is approximately 14 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them. When the screens display Rec mem full, then the memory is full.
Answering system operation Call screening To screen a call at the telephone base: If the answering system and call screening are on (see Call screening on page 51), the announcement and the incoming message broadcast at the telephone base while the call is answered by the answering system. The telephone base displays the caller ID information. If you do not subscribe to caller ID service, the telephone base displays Screening...
Answering system operation Message playback To play messages at the telephone base: Press /PLAY when the telephone base is not in use. -OR1. Press MENU when the telephone is not in use. The telephone base displays Play messages. 2. Press SELECT. When you have messages, the telephone base displays XX New XX Old and then Playing msg and announces the total number of messages. When there is no message in the answering system, the telephone base displays No message and announces, “You have no message.
Answering system operation Delete all messages You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all messages with the telephone base: 1. Press X/DELETE when the phone is not in use. The system announces, “To delete all old messages, press DELETE again.” 2. Press X/DELETE immediately. The system announces, “All old messages deleted.
Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. See Remote access code on page 52 to change it. 1. Dial your telephone number from any touch-tone telephone. 2. When the answering system answers, enter the two-digit remote access code. 3. Then you can enter one of the following remote commands. Command Description 1 Play all messages. 2 Play only new messages.
Appendix Expand your telephone system Your telephone base can support up to five handsets. Each handset must be registered to the telephone base before use. The handsets provided within your product package are already registered as HANDSET 1 and so forth. You can add new handsets (CS6709, purchased separately) to your telephone base. Additional handsets are assigned numbers in the sequential order they are registered (up to HANDSET 5).
Appendix Replace a handset If you want to replace a handset, or reassign the designated handset number of a registered handset, you must deregister all handsets that are registered to the telephone base. Then register each handset individually. To make deregistration easier, read all of the instructions below before you begin. To deregister all handsets: 1. Press and hold FIND HANDSET on the telephone base for about 10 seconds until the IN USE light on the telephone base turns on and starts to flash. 2.
Appendix Screen messages Base is calling The telephone base is calling (for intercom calls). Call log empty There are no caller ID log entries. Calling base You are calling the telephone base (for intercom calls). Calling HS X You are calling another handset (for intercom calls). Contact deleted A directory entry is deleted. Directory empty There are no directory entries. Directory full The directory is full. You cannot save any new entry unless you delete some current entries.
Appendix Screen messages No old messages There are no old messages in the answering system. You have no old messages to be deleted. Not available Another device is already in the directory, caller ID log, or accessing the answering system. Number repeated The telephone number you try to save is already stored in the directory. Out of range or no pwr at base The telephone base has lost power, or the handset is out of range. Phone The handset is on a call. Put in charger The battery is very low.
Appendix Handset and telephone base indicators Handset lights On when the handset speakerphone is in use. CHARGE On when the handset is charging in the telephone base or charger. Telephone base lights IN USE ANS ON/OFF MUTE /PLAY/STOP /SPEAKER On when the telephone line is in use. On when the answering system is answering a call. On when you are registering a handset. Flashes quickly when there is an incoming call. Flashes when another telephone sharing the same line is in use.
Appendix Handset and telephone base indicators Handset icons The battery icon flashes when the battery is low and needs charging. The battery icon animates when the battery is charging. The battery icon becomes solid when the battery is fully charged. The handset ringer is turned off. There are new voicemail received from the telephone service provider. 1/13 The message number currently playing and total number of messages recorded. ANS ON The answering system is turned on.
Appendix Battery It takes up to 11 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to 7 hours While in speakerphone mode (talking*) Up to 3.5 hours While not in use (standby**) Up to 5 days * Operating times vary depending on your actual use and the age of the battery. ** Handset is not charging or in use.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377. My telephone does not work at all. • Make sure the battery is installed and charged correctly (page 3). For optimum daily performance, return the handset to the telephone base or charger after use.
Appendix Troubleshooting To register HS... and ...see manual appear alternately on the handset and it does not work at all. • The handset may be deregistered from the telephone base. Refer to Add and register a handset on page 60 to register the handset to the telephone base. My cordless handset isn’t performing normally. • Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different, working electrical outlet without a wall switch.
Appendix Troubleshooting The telephone does not ring when there is an incoming call. • Make sure the ringer volume of the handset and telephone base are not set to off (page 14 and page 15). • Make sure the telephone line cord and power adapter are plugged in properly (page 2). • The handset may be too far from the telephone base. Move it closer to the telephone base. • There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Unplug some of them.
Appendix Troubleshooting There is interference during a telephone conversation. My calls fade out when I am using the cordless handset. • The handset may be out of range. Move it closer to the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference.
Appendix Troubleshooting I experience poor sound quality when using the handset speakerphone. • For increased sound quality while using the handset speakerphone, place the handset on a flat surface with the dialing keys facing up. I hear other calls when using the telephone. • Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or telephone service. Contact your telephone service provider.
Appendix Troubleshooting Out of range or no pwr at base shows on the handset screen. • The handset may be out of range. Move it closer to the telephone base. • Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch. • Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and install the battery again.
Appendix Troubleshooting The outgoing announcement is not clear. • When recording the announcement, make sure you speak in a normal tone of voice towards the microphone. • Make sure there is no background noise when recording. The answering system does not record messages. • Make sure the answering system is on. • When the answering machine memory is full, it does not record new messages until some old messages are deleted.
Appendix Troubleshooting I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work. • Make sure your computer is powered on. • Make sure your Internet connection is working properly. • Make sure that the software is installed and running for your nontraditional telephone service. • Make sure to plug your USB telephone adapter into a dedicated USB port on your computer.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients • Should keep wireless telephones at least six inches from the pacemaker.
Appendix Energy-saving charging mode When this mode is activated, all telephone functions, except handset battery charging, will be disabled. To activate the energy-saving charging mode: 1. Unplug the telephone base power adapter from the power outlet. Make sure all handsets are plugged with charged batteries before proceeding. 2. While you press and hold FIND HANDSET, plug the telephone base power adapter back to the power outlet. 3.
Appendix About cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Appendix Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Limited warranty How do you get warranty service? To obtain warranty service in the USA, please visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited warranty. If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service.
Index A E About caller ID 42 About cordless telephones 78 Add a directory entry 35–36 Add a handset 60 Alphabetical search 37 Announcement 48–49 Answer a call 23 Answering system 48–59 Answering system and voicemail 54 Edit a directory entry 38 End a call 23 F Find handset 29 Flash 24 H Battery 66 Battery charging 4 Battery installation 3 Handset icons 65 Handset layout 12–13 Handset lights 64 Handset locator 29 Handset ringer 14 Home area code 21 C I B Call intercept 56 Call screening 51, 56 Cal
Index M S Make a call 23 Memos 58 Menu 14 Message capacity 55 Message playback 56–57 Missed call indicator 43 Multiple handset use 30–33 Mute 24, 25 Safety instructions 75 Screen icons 65 Set date and time 17 Settings 14–22, 48–53 Share an outside call 30 Speaker 25 Speed dial 39–41 Store a directory entry 35–36 Store a speed dial entry 39 N T New message indication 55 Technical specifications 82 Telephone base icons 65 Telephone base installation 2 Telephone base layout 9–11 Telephone base lights 64
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. VTech is the registered trademark of VTech Holdings Limited. Copyright © 2013 for VTECH TELECOMMUNICATIONS LTD. All rights reserved. Version 1 07/13.
