Troubleshooting Guide

Question Action
My Vufine isn’t working It does not turn blue.
-You need to charge. Connect to USB power
-Check HDMI source to make sure it is 720p compatible
-Connect HDMI source to a HDTV to make sure video is on
-Inspect and clear out your device's HDMI port from lint or dirt
-Make sure any device protector case is not interfering with full
insertion of HDMI cable
It turns solid blue but I still do not see the screen
-Make sure your Vufine is positioned right
-Connect HDMI source to a HDTV to make sure video is on
RED light turns on
-Your battery is not full. Let it charge. You can still use it while
charging.
RED light does not turn on
- Try restarting Vufine - press and hold the button for 2 seconds to
turn off Vufine. Blue LED will go off. Unplug the HDMI and plug it
back. Then turn it back on by pressing the button
-Try restarting your video source. It is known that iOS devices stops
outputting HDMI signal once in a while. Try restart them.
-Inspect and clear out your charger USB port from lint or dirt
-Try another USB port, USB charger cable
-Try using other HDMI cable, or use the same cable and connect
other HDMI display, to isolate the problem.
Right/left
-Gently pull/push the head unit in and out to adjust the horizontal
position
Top/bottom
-Move Vufine up and down
Adjust further by positioning the docking station
Screen disappears from my
device when I plug in Vufine
Are you using Netflix, YouTube or
AppleTV?
The screen is unfocused Do you wear prescription glasses?
I can’t hear the audio
I feel dizzy wearing Vufine
on my glasses
I cannot see the whole
screen
Which edge/corners you do not see?
Check to see if it is charged by pressing
the button and looking for the blue light
Connect to any USB port or USB charger
to charge
If you require prescription glasses to see your phone and arm-stretched
length, you will need that same glassed to see Vufine clearly
Vufine does not support audio. Use headphones or adjust the speaker
settings on your device to listen to the audio.
Make sure your glasses are aligned to your eyes. If one side of the
glasses are lower than the other, you may feel dizziness due to the
unmatched lens focus.
Solution
It turns blue but keeps blinking. You are getting incorrect or no HDMI
signal.
Yes - Some apps with video hide the device screen when playing on
Vufine. Check to insure your content is playing on the Vufine screen.