Warranty

5002904_2 01/2016
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Without limiting the generality of the foregoing, Wacker Neuson specifically disclaims any liability for penalties (including
administrative penalties), lost profits or revenues, loss of use of Equipment or associated material, cost of capital,
facilities or services, downtime, shut-down or slowdown, spoilage of material, or any other type of economic loss.
ADDITIONAL TERMS AND CONDITIONS
ENGINE WARRANTY
See the specific engine manufacturer’s documentation for warranty details. Engines used are warranted solely through their
respective manufacturer except where specifically outlined differently within this document. Warranty work should only be
performed by the manufacturer of engines or their authorized Distributors. Wacker Neuson cannot authorize warranty work on these
engines. If an engine vendor is not available, contact Wacker Neuson for advice.
Although Wacker Neuson offers certain engine components for sale this does by no means guarantee such parts are covered by this
Policy or the manufacturer’s warranty. Such parts are offered as a convenience to our customers for non-warranty repairs and are not
for repair of engines still covered under the manufacturer’s warranty.
PART AVAILABILITY
All parts for warranty repairs must be purchased from Wacker Neuson unless advised otherwise by an authorized representative of
Wacker Neuson Product Support. If a Distributor does not have one or more of the parts required to complete the warranty repair, it will
have to order them from Wacker Neuson through the normal established procedures. Parts used for a warranty repair not purchased
from or authorized by Wacker Neuson will void the warranty and not be eligible for reimbursement.
Wacker Neuson will not send parts to end-users for warranty repairs and will not reimburse extra shipping or minimum order charges for
emergency part orders unless previously approved by and authorized representative of Wacker Neuson.
Once the repair is completed, the Distributor must electronically submit the warranty claim to Wacker Neuson. Reimbursement for
warranty parts will be paid at the net price of the part. Warranty claims must be submitted electronically at www.wackerneuson.com.
UNSATISFACTORY WARRANTY REPAIR SERVICES
Service work performed under warranty which does not satisfactorily repair the Equipment due to poor workmanship or improper initial
diagnosis and which requires subsequent repair will be the sole responsibility of the Distributor. Wacker Neuson will not reimburse for
improper or repetitive repairs caused by failures in the service work.
Any third-party repairs must first be approved by an authorized representative of Wacker Neuson. Wacker Neuson will not provide
reimbursement for costs associated with the use of third party service providers or hiring of personnel necessary to perform the repair
properly.
SPECIALIZED TOOLS OR EQUIPMENT
Wacker Neuson Distributors must have on-hand, any manuals, tools and specialized equipment required for repairs. Any collateral
damage occurring during the repair due to the incorrect or improper use of equipment or procedures will not be considered for warranty
coverage or other reimbursement by Wacker Neuson.
EMISSION SYSTEM RELATED WARRANTY
Components of the emissions system warranty are outlined in the Engine Manufacturers owners & operations manual and/or the
Operators manual for the machine. Refer to these documents for specifics on what is covered. If you are unable to locate the machine
operators manual which came with your machine one can be obtained from the website, www.wackerneuson.com. The serial number of
the machine will be required to obtain the correct manual.
Unauthorized modifications or alterations of emission related components shall void the above warranties.
Components covered under this section include up to the first scheduled maintenance, vary by manufacturer, and consult their specific
information on coverage.
MAINTENANCE OF EMISSION SYSTEMS
Follow the maintenance schedule listed in the Engine Operator’s Manual for the Equipment. This schedule is based on the Equipment
being used for its intended purpose under normal conditions. If operated under sustained high loads, light or under loading, in high
temperatures or extremely dusty environments, more frequent service will be required. Regeneration of or maintenance to the exhaust
after-treatment systems in these cases is not covered under this or the engine manufacturer’s warranty.
ENVRONMENTAL CONDITIONS
Damage due to environmental conditions including but not limited to rusting, corrosion, electrical failures due to the environment
machine is being operated in, coatings or failures deemed by Wacker Neuson being attributed to the operating environment will not be
considered for warranty. Changing of fluids or filters for environmental conditions or for extreme environments/conditions is not covered
by warranty.