Warranty

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ADDITIONAL TERMS AND CONDITIONS
ENGINE WARRANTY
See the specific engine manufacturer’s documentation for warranty details. Engines used are warranted solely through their
respective manufacturer except where specifically outlined differently within this document. Warranty work should only be performed
by the manufacturer of engines or their authorized distributors. Wacker Neuson cannot authorize warranty work on engines. If an
engine vendor is not available, contact Wacker Neuson for advice.
Although Wacker Neuson offers certain engine components for sale this does not guarantee such parts are covered by this Policy or
the manufacturer’s warranty. Such parts are offered as a convenience to our customers for non-warranty repairs and are not for
repair of engines still covered under the manufacturer’s warranty.
PART AVAILABILITY
All parts for warranty repairs must be purchased from Wacker Neuson unless advised otherwise by an authorized representative of
Wacker Neuson. If a Distributor does not have one or more of the parts required to complete the warranty repair, it will have to order
them from Wacker Neuson through the normal established procedures. Parts used for a warranty repair not purchased from Wacker
Neuson will not be covered by the above warranties or eligible for reimbursement.
Wacker Neuson will not send parts to end-users for warranty repairs and will not reimburse extra shipping or minimum order charges
for emergency part orders.
Once the repair is completed, the Distributor must electronically submit the warranty claim to Wacker Neuson. Reimbursement for
warranty parts will be paid at the net price of the part. Warranty claims must be submitted electronically at www.wackerneuson.com.
UNSATISFACTORY WARRANTY REPAIR SERVICES
Service work performed under warranty which does not satisfactorily repair the Equipment due to poor workmanship or improper
initial diagnosis and which requires subsequent repair will be the sole responsibility of Distributor. Wacker Neuson will not reimburse
for improper or repetitive repairs caused by failures in the service work.
SPECIALIZED TOOLS OR EQUIPMENT
Wacker Neuson’s Distributors must have on-hand, any manuals, specialized equipment and trained personnel necessary to perform
the repair properly. Wacker Neuson will not provide reimbursement for the purchase of any such equipment or training of its use or
hiring of personnel, which shall be the sole responsibility of Distributor. Any collateral damage occurring during the repair due to the
incorrect or improper use of equipment or procedures will not be considered for warranty coverage or other reimbursement by
Wacker Neuson.
EMISSION SYSTEM RELATED WARRANTY
Components of the emissions system warranty is outlined in the Engine Manufacturers owners & operations manual and/or the
Operators manual for the machine. Refer to these documents for specifics on what is covered. If you are unable to locate the
machine manual which came with your machine one can be obtained from the website, www.wackerneuson.com. The serial number
of the machine will be required to obtain the correct manual.
MAINTENANCE OF EMISSION SYSTEMS
Follow the maintenance schedule listed in the Engine Operator’s Manual for the Equipment. This schedule is based on the
Equipment being used for its intended purpose under normal conditions. If operated under sustained high-loads, in high temperatures
or extremely dusty environments, more frequent service will be required.
1. Any new RT-SC2 Trench Roller sold after August 1, 2013 is covered by a 5-year warranty. This includes the Kohler engine originally installed in the unit. For the first 3 years
Wacker Neuson dealers, who have a trained service department may complete the repair if they wish or work through the Kohler Engine dealer network. In the fourth and fifth
years the engine warranty is solely administered by Wacker Neuson and its dealer network. If a dealer does not feel they have the capabilities to repair the engine they can
contact Wacker Neuson Product Support and request approval to use the Kohler engine dealer network. Approval must be given in the fourth and fifth years for this exclusive
Wacker Neuson warranty. In all cases the complete engine information, including model and serial number, must be included. Missing information will suspend the claim until
received. This warranty is exclusive to Wacker Neuson dealers in the USA and Canada.
2. Any Wacker Neuson 4-cycle engine 130cc’s and higher purchased as a spare part replacement is covered for 5-years from the date of installation or sale to a customer.
3. All engines, except for Wacker Neuson engines, are warranted through their respective manufacturer. See the applicable manufacturer’s documentation for specific warranty
coverage.
4. Wacker Neuson WM80 and WM100 engines utilized on rammers are warranted through Wacker Neuson for a period of 3 years.
5. The EH65 and EH75 Electric Breakers and the IRFU internal vibrators can carry an additional 2 year Limited Powertrain Warranty for retail customers in addition to the 3 Year
Standard Warranty. Powertrain includes the electric stator, rotor and the inverter within these machines. This additional 2 years of coverage is not available for the dealer rental
fleet however it can be applied if sold out of a rental fleet to a retail customer any time within the 3 Year Standard Warranty. It is the responsibility of the dealer and/or the retail
customer to register their machine serial number on the www.wackerneuson-warranty.com website for the additional Limited Powertrain Warranty to apply.
6. Laser levels are warranted solely by the manufacturer, AGL. They can be contacted in the US and Canada at 1-800-643-9696.