Warranty

5002904_2 04/2014
2 of 5
Table of Contents
Preface Page 1
Distributor’s Warranty Responsibilities Page 1
Standard Warranties Page 2
Warranty Coverage Page 3
Warranty Limitations Page 4
Disclaimer of Other Warranties Page 4
Disclaimer of Other Liabilities Page 4
Additional Terms and Conditions Page 5
PREFACE
This warranty policy manual (this “Policy”) covers Light Equipment products manufactured and/or sold by Wacker
Neuson and its subsidiaries. Some equipment may have detailed policy manuals separate from this Policy, such as
Compact Equipment and Climate Control Products.
Wacker Neuson products are manufactured to high standards and exacting specifications. Wacker Neuson products
provide excellent service and performance in the demanding environments where they are used. Under these
circumstances, even with regular service and maintenance, Wacker Neuson products are subject to substantial wear and
tear. This Policy will govern such situations.
DISTRIBUTOR’S WARRANTY RESPONSIBILITIES
This Policy is to be used as a guide in determining warranty coverage and claim procedures for all Wacker Neuson Light
Construction equipment (the “Equipment”). Refer to this Policy to decide whether a warranty claim may be justified and
utilize it as a procedural guide for validly completing warranty claims.
Warranty repair is the responsibility of all authorized Wacker Neuson Distributors (“Distributors”). Credit for warranty
repairs will only be given after the receipt and approval by Wacker Neuson of Distributor’s properly complete a warranty
claim. Warranty claim submittal requirements are described later in this Policy.
Distributor’s warranty responsibility begins upon receipt of Equipment. Each Distributor is responsible for inspecting
Equipment for damage upon receipt; damage incurred during transit should be noted with the shipper prior to accepting
the Equipment. The cost to repair damages incurred during transit will be settled between the receiving Distributor and
the shipper. Damages incurred during transit are not covered under the exclusive warranties and remedies contained in
this Policy.
Distributor shall store new Equipment as is necessary to prevent deterioration and other damage and shall take such
steps as are necessary to prepare Equipment for delivery to the end-user upon sale or assignment to the rental fleet.
Before transferring Equipment to the end-user, Distributor shall review the Operator’s Manual with the end-user and
stress the importance of preventive maintenance and review basic operation of the Equipment and the warranty
coverage. End-users must be informed by Distributor that only an authorized Wacker Neuson Distributor can perform
any warranty repair and that only Wacker Neuson parts may be used.
Any Distributor with experienced mechanics on staff can repair and file a warranty claim with Wacker Neuson. Once
Distributor determines that the repair is covered by this Policy, Distributor should order the parts from Wacker Neuson.
Upon receipt of the parts, Distributor should make the repair, test the Equipment for functionality and then file a warranty
claim with Wacker Neuson. It is important that the serial number of the affected Equipment be provided to Wacker
Neuson. Any claim filed without such serial number will be denied. Defective parts must be held by Distributor until it
receives either a Return Authorization Number or credit for the repair.
In the unlikely event that a major failure occurs and the combined repair labor and net parts cost is 50% or more of
the net cost of a new machine, it is recommended that an estimate of the repair be made. This estimate should be
forwarded to Wacker Neuson’s Product Support Department for approval prior to proceeding with the repair of the
unit.