Contents Index 1 User’s manual Cintiq 22HD (DTK-2200) Setting up Using the display stand Using the pen Customizing the pen Using the pen display Customizing the pen display Using the Radial Menu Application-specific settings FAQs Troubleshooting Contents Index 1
Contents Index 2 Cintiq 22HD User’s Manual Version 1.0, Rev C0612 Copyright © Wacom Co., Ltd., 2012 All rights reserved. No part of this manual may be reproduced except for your express personal use. Wacom reserves the right to revise this publication without obligation to provide notification of such changes. Wacom does its best to provide current and accurate information in this manual.
Contents Index 3 TABLE OF CONTENTS About the manual 5 UNPACKING YOUR CINTIQ 6 USING THE CINTIQ DISPLAY STAND Display stand features Display stand location Mounting Cintiq on the display stand Adjusting the display incline Adjusting rotation Removing Cintiq from the display stand 7 8 9 10 11 11 12 SETTING UP YOUR CINTIQ System requirements Step 1: Hardware installation Step 2: Software installation 13 13 14 17 GETTING TO KNOW YOUR CINTIQ Pen display features Front view Rear view Pen features 18 1
Contents Index TROUBLESHOOTING Testing Cintiq Testing controls and input tools Testing the hardware control buttons Testing the ExpressKeys Testing the Touch Strips Testing a pen Display troubleshooting General display problems VGA problems Pen tablet troubleshooting General problems Windows-specific problems Mac-specific problems Technical support options Obtaining software updates 66 67 69 70 70 70 71 72 72 74 75 75 79 80 82 83 FREQUENTLY ASKED QUESTIONS 84 CARE AND MAINTENANCE Caring for Cintiq Rep
Contents Index 5 ABOUT THE MANUAL This manual provides quick access to information about your Cintiq. The information is common to Windows and Mac computers. Windows screen captures are shown unless otherwise noted. • Go directly to table of contents or index topics by clicking on them. • Use the navigation controls to move through the manual. Go to front page. Contents Go to table of contents. Page back, or page forward. Index Go to index. Go back to previous view. topic Go to topic.
Contents Index 6 UNPACKING YOUR CINTIQ Your Cintiq 22HD interactive pen display comes with the Cintiq display stand and a variety of accessory parts. The product parts and accessories are packed together in the accessories box. To avoid damage, see the instructions on the following pages before setting up and using Cintiq or the Cintiq stand. Carefully unpack and place all items on a stable surface. Save the packing materials and package box for use when shipping or storing Cintiq.
Contents Index 7 USING THE CINTIQ DISPLAY STAND The Cintiq display stand is designed to support the weight of your Cintiq interactive pen display. • Cintiq can accommodate a variety of uses and working styles. Use the stand to adjust the working position of Cintiq so as to best meet your needs throughout the day. • You can move or slide Cintiq to different locations on your desktop. Remember that you may need to adjust the incline to which you have positioned Cintiq before moving the pen display.
Contents Index 8 DISPLAY STAND FEATURES Place the Cintiq display stand on your desktop or other stable work surface. Select a level location where the stand is stable and will not tip or fall when the pen display is mounted on it. Take some time to familiarize yourself with the display stand components. Incline adjustment levers When Cintiq is mounted on the stand, use these levers to adjust the display incline. See adjusting the display incline.
Contents Index 9 DISPLAY STAND LOCATION Select a location on your desktop or other work surface that is level and stable. • Choose a location on a desktop or other working surface that is flat, clean, and free of any moisture or oily film. • Make sure the Cintiq display stand is placed in a stable position on your desktop or other work surface so that it will not tip or fall when Cintiq is mounted on it. Warning Place Cintiq securely on a level, stable desktop or other working surface.
Contents Index 10 MOUNTING CINTIQ ON THE DISPLAY STAND Before mounting Cintiq on the stand for the first time, remove any packing materials from the back of the pen display and cabling. • Make sure the stand is placed in a stable position on your desktop or other work surface so that it will not tip or fall when Cintiq is mounted on it. Securely grasp Cintiq with both hands. The display should face toward you, with the power button on top and status LEDs located to the upper left.
Contents Index 11 ADJUSTING THE DISPLAY INCLINE You can adjust the pen display height and incline to best meet your needs throughout the day. To change the display incline or viewing angle, face the front of the pen display and grasp it on the left and right side at approximately the same height as the display stand adjustment levers. Use your fingertips to gently pull the incline adjustment levers toward the pen display. This will release a clutch mechanism.
Contents Index 12 REMOVING CINTIQ FROM THE DISPLAY STAND The Cintiq interactive pen display has been specifically designed for use when mounted on the Cintiq display stand. However, there may be times when it will be necessary to remove the pen display from the stand. For example, you may want to locate the pen display on a suitable VESA mounting arm. See using an alternate mount or stand.
Contents Index 13 SETTING UP YOUR CINTIQ Your Cintiq 22HD interactive pen display functions as both a display and a pen tablet. Follow the instructions below to complete the hardware and software installation. Important: You MUST install the Wacom driver software for correct pen-on-screen functionality. System requirements Step 1: Hardware installation Step 2: Software installation SYSTEM REQUIREMENTS Make sure your computer meets the following minimum system requirements: • PC.
Contents Index 14 STEP 1: HARDWARE INSTALLATION In this step, connect the video, USB, and power cables. If you have not already done so, mount Cintiq on the display stand. Important: Never connect or disconnect the video or power cables while your computer or pen display are powered on. This can damage the display or video card. 1. Turn off your computer. 2. Determine if your computer has a digital (DVI) or analog (VGA) port.
Contents Index 15 Cintiq cabling diagram AC –B– USB Video card: DVI-D, DVI-I, or VGA –D– Power adapter –C– DC input. Connect to extension cable. –A– Cintiq video cable with DVI-D connector, or appropriate DVI-I to VGA adapter cable Caution Do not connect or disconnect the video or power cables while Cintiq or your computer are turned on. This can damage the display or computer video card. Only use a power adapter specified for use with your pen display.
Contents Index 16 8. Turn on your computer. The interactive pen display will install as a default monitor. 9. As necessary, configure the display control panel settings for the proper size and color resolution. For best results, set Cintiq to the maximum (native) resolution of 1920x1080. See the Important Product Information guide located on the Installation CD for details about resolution sizes that can be used with Cintiq.
Contents Index 17 STEP 2: SOFTWARE INSTALLATION Important: You MUST install the Wacom driver software for correct pen-on-screen functionality. Save your work and close all open applications. Temporarily disable any virus protection programs. 1. Insert the Installation CD into your computer’s CD-ROM drive. If the software installer menu does not display, double-click on the INSTALL icon located on the CD.
Contents Index 18 GETTING TO KNOW YOUR CINTIQ The Cintiq 22HD interactive pen display combines the benefits of a Liquid Crystal Display (LCD) with the control, comfort, and productivity of Wacom’s cordless, battery-free pen technology. This gives you a direct pen-on-screen interface for your computer. The basic components of your Cintiq include a Wacom pen tablet internally mounted behind a high quality color display, the Wacom Grip Pen, and the Cintiq display stand.
Contents Index 19 FRONT VIEW Status LED • When using pen in active area of the pen display, lights blue when the pen tip, eraser, or side switch are pressed. • LED will not light unless the USB cable is plugged into an active USB port and a video signal is present. Power LED • Lights blue when power has been supplied to Cintiq and a video signal is present. • Glows orange when no video signal is detected. (e.g.
Contents Index 20 REAR VIEW Bearing hub Fits into the bearing recess on the Cintiq stand. Allows rotation of Cintiq, and easy mounting and removal from the stand. See also using an alternate mount or stand. Power button Push to turn the pen display on or off. Touch Strip One on each side. See pen display controls. Security slot See also front view. Cabling DVI-D, USB, and power.
Contents Index 21 PEN FEATURES Eraser: When brought within proximity of the pen display screen, the tablet portion of the display reports the pen location. Pressure information is reported as you press down on the eraser. By default, the function is set to ERASE. Side switch: Be sure the customizable side switch is in a convenient location where you can toggle it with your thumb or forefinger but not accidentally press it while using the pen.
Contents Index 22 WORKING WITH YOUR CINTIQ The Cintiq 22HD interactive pen display and Cintiq display stand were designed for a wide range of flexibility and ergonomic work approach. The design allows you to quickly adjust Cintiq to a different height and position whenever the need arises. Experiment by adjusting the display incline to determine which best fits your particular working style and tasks.
Contents Index 23 • Periodically shift your gaze from your computer and focus on other objects within the room. This will help to relax your eyes. • Use a gentle grip when working with the pen. Take short breaks between tasks to stretch and relax your muscles. • Alternate tasks throughout the day. Minimize awkward postures and repetitive movements. • Change your position if you feel any discomfort. • Alternate between different modes of use.
Contents Index 24 CONFIGURING CINTIQ FOR HANDEDNESS During the installation process, you were prompted to choose a default configuration for Cintiq based on whether you are right- or left-handed. The configuration you chose was used to determine the default settings for the ExpressKeys and Touch Strips. However, you can use the Wacom Tablet control panel to easily reconfigure Cintiq for left- or right-handed users at any time.
Contents Index 25 HOLDING THE PEN Hold the pen like you would a normal pen or pencil. Adjust your grip so that the side switch is in a convenient location where you can toggle it with your thumb or forefinger. Be careful not to accidentally press the switch while drawing or positioning with the pen. Tilt the pen in any way that feels most comfortable. As you work with Cintiq you can rest your hand lightly on the display screen.
Contents Index 26 POSITIONING To position the screen cursor, move the pen slightly above the Cintiq display screen without touching the screen surface. Press the pen tip on the display screen to make a selection. Note: Calibrating the pen display ensures correct alignment of the screen cursor with the pen tip. If the screen cursor does not jump to a position near the pen tip when you place the pen on the display screen, then the pen display software driver may not be installed or is not loading.
Contents Index 27 DRAGGING Select an object, then slide the pen tip across the display screen to move the object. USING THE SIDE SWITCH The pen comes equipped with a side switch. This switch has two customizable functions that can be selected by rocking the switch in either direction. You can use the side switch whenever the pen tip is within proximity (5 mm (0.2 inch)) of the display screen surface. You do not need to touch the pen tip to the display surface in order to use the switch.
Contents Index 28 DRAWING WITH TILT The pen display recognizes when you tilt the pen from vertical to incline positions. Tilt can be used to control line shape and thickness in supporting applications. Visit the Wacom web site to learn about applications that support tilt. See product information. ERASING In supporting applications the pen eraser works like the eraser on a pencil. In text applications, use the eraser to select text and then lift the eraser from the pen display screen to delete the text.
Contents Index 29 PEN DISPLAY CONTROLS To improve your workflow in graphics or other applications, Cintiq features ExpressKeys and Touch Strips. While using the pen with your dominant hand, you can simultaneously use your other hand to operate the ExpressKeys or Touch Strip. Touch Strips Located on back of pen display, one on each side. Slide your finger over the Touch Strip to zoom, scroll, or issue assigned keystroke actions. See using the Touch Strips.
Contents Index 30 USING THE HARDWARE CONTROL BUTTONS Press a button to: • Display a diagram of your current Cintiq settings. • Launch the Wacom Tablet control panel. • Work with LCD settings using the On Screen Display (OSD). Press the button again to toggle off the function. Toggles the four upper right ExpressKeys between normal operation and the LCD settings (On Screen Display) mode.
Contents Index 31 USING THE EXPRESSKEYS Press individual keys to perform frequently used functions or keystrokes. ExpressKeys can also be used to modify your pen or other input tool properties as you work. Default settings are listed below. Right-handed configuration shown. For left-handed configuration, the ExpressKey settings are swapped (or flipped) between left and right.
Contents Index 32 Tips: • Use the Radial Menu to expand the functionality of your Cintiq. • Press a Touch Strip Mode button for 2 seconds or more to activate the Express View display, which shows the ExpressKey settings. • Display an interactive diagram of the current pen display settings by pressing the appropriate hardware control button at the top of the pen display. You can also press an ExpressKey or other tool button set to SETTINGS.
Contents Index 33 USING THE TOUCH STRIPS Slide your finger over the Touch Strip to zoom in or out, scroll down or up, or issue an assigned keystroke function. Example of zooming out Move your finger upward to zoom out or scroll up. Tap the upper portion of the Touch Strip for single increment changes. Example of zooming in Move your finger downward along the strip to zoom in or scroll down in most applications.
Contents Index 34 Default settings are the same for both Touch Strips. AUTO SCROLL/ZOOM. Sets the strip to zoom in graphics applications and scroll in other applications. Some applications may interpret zooming as scrolling, or may completely ignore zooming. Similarly, scrolling may be interpreted as zooming, or ignored completely. CYCLE LAYERS. Sets the strip to cycle layers in applications that support this function. BRUSH SIZE.
Contents Index 35 WORKING WITH MULTIPLE MONITORS When working with Cintiq and additional monitors on the same system, the screen cursor movement on the standard monitors will depend on your system configuration. If a second monitor is connected in mirror mode, both Cintiq and the other monitor will show identical images and screen cursor movement.
Contents Index 36 ADJUSTING THE DISPLAY Use the Cintiq controls to adjust a variety of display settings. Factory presets, auto-sync, and user settings On Screen Display (OSD) settings Power saving FACTORY PRESETS, AUTO-SYNC, AND USER SETTINGS Factory presets: For optimal display quality, set your video card to a resolution of 1920x1080. This is the maximum (native) resolution that can be used with Cintiq. See the Important Product Information guide for details.
Contents Index 37 ON SCREEN DISPLAY (OSD) SETTINGS The OSD function enables you to optimize a variety of pen display settings at the touch of a button. • Press the LCD settings button to toggle the four upper right ExpressKeys to LCD settings (OSD) mode. The OSD menu will appear on your display screen. See using the hardware control buttons. • When in LCD settings (OSD) mode, the upper right ExpressKeys are used to adjust the display settings. Follow the on-screen prompts as you work with the OSD.
Contents Index 38 Menu options are available when you open the On Screen Display. BRIGHTNESS/CONTRAST options include: • BRIGHTNESS. Increases or decreases the image brightness. • CONTRAST. Increases or decreases image contrast. Changes in contrast may affect color accuracy. • BACKLIGHT. Increases or decreases the backlight brightness level. CUSTOM RGB options include: • RED. Independently adjusts the red color value. • GREEN. Independently adjusts the green color value. • BLUE.
Contents Index 39 VGA SETTINGS include: • PHASE. (VGA only.) Synchronizes the signal timing of the pen display to that of your graphics card. Use when you experience an unstable or flickering image, or horizontal distortion lines. • PITCH. (VGA only.) Changes the display data frequency to match that of your graphics card. Use when you experience an unstable or flickering image, or vertical distortion lines. • AUTO ADJUST. (VGA only.
Contents Index 40 CUSTOMIZING YOUR CINTIQ After mastering the basics of using your pen and Cintiq 22HD interactive pen display, you may want to customize the way Cintiq works. This chapter describes how to adjust your pen display and input tool settings. Advanced users can learn how to further optimize Cintiq by creating application-specific settings.
Contents Index 41 MANAGE YOUR CONTROL PANEL SETTINGS Launch the Wacom Tablet control panel by pressing the appropriate Cintiq hardware control button. You can also open the Wacom Tablet control panel using the pen on the pen display: • Windows. Click on the Windows START button and choose ALL PROGRAMS. Then select WACOM TABLET and choose the WACOM TABLET PROPERTIES option. • Mac. Open SYSTEM PREFERENCES from either the Dock, the Apple menu, or from the APPLICATIONS folder.
Contents Index 42 CONTROL PANEL OVERVIEW Use the Wacom Tablet control panel to customize your Cintiq or Grip Pen. When you open the control panel, an icon for the Grip Pen or other input tool is displayed in the TOOL list. The appropriate tabs are displayed. To customize, make changes to the tab controls. Experiment with different settings to find what works best for you. Any changes you make will take effect immediately. Click DEFAULT to return to the factory settings.
Contents Index 43 Control panel lists and tabs: The control panel TABLET, TOOL, and APPLICATION lists allow you to select the pen display or tablet, tool, or application for which you want to change settings. The TABLET list displays an icon for any supported pen display or tablet that has been installed on your system and is currently connected. All settings shown below the list apply to the selected pen display or tablet.
Contents Index 44 CALIBRATING THE PEN DISPLAY For optimum performance, you must calibrate the pen display to align the screen cursor with the position of the pen on the display screen. This is required to compensate for viewing angle, and to adjust for parallax. Set Cintiq in its working position, then follow the below procedure. Important: If using a VGA connection, first RESET the pen display. See On Screen Display (OSD) settings. 1. Open the Wacom Tablet control panel.
Index Contents 45 CUSTOMIZING THE PEN Use the pen when opening the Wacom Tablet control panel. The pen will be selected in the TOOL list and the appropriate tabs will be displayed. If not selected, choose the pen from the TOOL list. Select a tab and choose from the available options.
Contents Index 46 ADJUSTING TIP FEEL AND DOUBLE-CLICK To adjust the tip sensitivity of your pen, select the PEN tab. Customizes the amount of pressure needed to click, draw, or ink. To create broad brush strokes or to click with a light touch, use a SOFT tip setting. For maximum control while drawing thin lines, use a FIRM tip setting. Click to further customize the tip sensitivity.
Contents Index 47 ADJUSTING ERASER FEEL To adjust the eraser sensitivity of your pen, select the ERASER tab. Select the function to perform when using the eraser. Customizes the amount of pressure needed to erase. Click to further customize the eraser sensitivity. With your screen cursor positioned over an empty area of the control panel, press down on the pen display screen with your pen eraser. Use the pressure bar to determine how hard you must press on the eraser to reach maximum pressure.
Contents Index 48 CUSTOMIZING TOOL BUTTONS Select the PEN tab to change the functions assigned to the side switches and tip of your pen. Select the function to perform when pressing the upper or lower side switch. The selected function occurs when you bring the pen tip within 5 mm (0.20 inch) of the display screen surface without touching the screen and then press the upper or lower side switch. Tip: To make double-clicking easier, set the side switch to DOUBLE CLICK.
Contents Index 49 CUSTOMIZING TILT SENSITIVITY To adjust the tilt sensitivity of your pen, select the PEN tab. Tilt sensitivity determines how far you have to tilt the tool to produce the maximum tilt effect. You need to tilt the pen less at high sensitivity than at low sensitivity. Drag to increase or decrease TILT SENSITIVITY. Test the new setting in an application that supports tilt. The tilt setting applies to both the tip and eraser of your tool.
Contents Index 50 CUSTOMIZING THE EXPRESSKEYS To customize the ExpressKeys, select the EXPRESSKEYS tab. Each key can be customized to perform a Display Toggle, modifier, keystroke, or other function. Select LEFT or RIGHT to choose which ExpressKeys to customize. Choose a function to perform when the key is pressed. ExpressKey functions can be defined for use with specific applications. See using the ExpressKeys for more information.
Contents Index 51 CUSTOMIZING THE TOUCH STRIPS To customize the Touch Strips, select the TOUCH STRIP tab. Touch Strip functions can be modified to perform various zooming, scrolling, or custom keystroke actions. For example, you might set a Touch Strip function to cycle layers when working in Adobe Photoshop. You can also set Touch Strip functions to DISABLED. Select LEFT or RIGHT to choose which Touch Strip to customize. Choose a function to perform when using the Touch Strip.
Contents Index 52 BUTTON FUNCTIONS Customize Cintiq for the way you like to work. Simply use the Wacom Tablet control panel to change the button function that is assigned to a pen tool button, ExpressKey, Touch Strip, or Radial Menu setting. Button function options may vary, depending on your pen display model. Not all options are available for all controls or pen display models. FUNCTION NAME DESCRIPTION CLICKS • CLICK Simulates a primary mouse button click.
Contents Index 53 FUNCTION NAME DESCRIPTION KEYSTROKE... Enables you to simulate keystrokes Select this option to display the DEFINE KEYSTROKE dialog box. Enter a keystroke or keystroke combination in the KEYS entry box. Keystroke combinations can include letters, numbers, function keys (such as F3) and modifier keys (such as SHIFT, ALT, or CTRL for Windows, or SHIFT, OPTION, COMMAND, and CONTROL for Mac).
Contents Index 54 FUNCTION NAME DESCRIPTION RADIAL MENU Displays the Radial Menu on your screen. Each level of the hierarchical menu consists of eight menu slices which may contain various features and options to choose from. BACK Simulates the BACK command in browser applications. FORWARD Simulates the FORWARD command in browser applications. PAN/SCROLL... Enables you to position a document or image in any direction within the active pane.
Contents Index 55 FUNCTION NAME DESCRIPTION OPEN/RUN... Opens a dialog box where you can select a specific application, file, or script to launch. Click BROWSE... to locate an application, file, or script to launch. The selection you make appears in the NAME box. Click OK to accept the selection. The dialog box will close and the OPEN/RUN... option you have selected will be assigned as the pen button option. Simply press the pen button to launch the assigned option.
Contents Index 56 FUNCTION NAME DESCRIPTION PRECISION MODE Changes the mapping around the current pen tip position so that you must move the pen farther for the screen cursor to cover a specific distance on the display screen. This feature can be very useful for the precise control of pen or brush strokes. You can adjust the precision setting when assigning this function to a tool button.
Contents Index 57 FUNCTION NAME DESCRIPTION MODE TOGGLE... Toggles between pen mode and mouse mode. When using Cintiq on a multiple monitor system, this enables you to use your pen to control the other monitors in mouse mode. When first setting a pen button to MODE TOGGLE..., the MOUSE MODE dialog box is displayed where you can adjust the mouse acceleration and speed. Sets the screen cursor tracking speed when in mouse mode. Sets the screen cursor acceleration when in mouse mode.
Contents Index 58 FUNCTION NAME DESCRIPTION SETTINGS Activates (on your display screen) an interactive diagram of the current ExpressKey, Touch Strip, and pen settings. The current functions for each control are shown. Click on any section of the diagram to open the appropriate Wacom Tablet control panel tab. You can then adjust settings as needed.
Contents Index 59 USING AND CUSTOMIZING THE RADIAL MENU The Radial Menu is a pop-up menu that provides quick access to editing, navigation, media control functions, and more. • Set a tool button or ExpressKey to the RADIAL MENU function. Press the button to display the Radial Menu centered at the screen cursor position. • The hierarchical Radial Menu appears in circular format. Each level of the menu consists of eight control slices which may contain various features and options to choose from.
Contents Index 60 WORKING WITH DISPLAY TOGGLE A Display Toggle feature is available only on multiple monitor systems. Set an ExpressKey or pen side switch to the DISPLAY TOGGLE function. Then press that button to toggle the screen cursor between Cintiq and your other displays.
Contents Index 61 APPLICATION-SPECIFIC SETTINGS You can customize your tools for use with a particular application. For example, you may prefer a firm pen tip pressure setting in one application and a soft pressure setting in another. The APPLICATION list enables you to add an individual application to the list and then customize your tool settings for that application.
Contents Index 62 CREATING AN APPLICATION-SPECIFIC SETTING First choose the pen display and input tool for which you want to create an application-specific setting. Click on the APPLICATION list [ + ] button. Choose a method to select an application: • Open the application for which you want to create custom settings, and then select that application from the CURRENTLY OPEN APPLICATIONS box. • BROWSE to select the executable file of any application installed on your computer.
Contents Index 63 CHANGING APPLICATION-SPECIFIC SETTINGS To change tool settings for a specific application, select the tool and the application. Then customize the tab settings. REMOVING APPLICATION-SPECIFIC SETTINGS To remove an application-specific setting: 1. In the TOOL list, select the tool from which you want to remove the application-specific setting. Then, in the APPLICATION list select the application you want to remove from the list. 2. Click on the APPLICATION list [ – ] button.
Contents Index 64 WORKING WITH MULTIPLE TOOLS The Wacom Tablet control panel is designed to help you customize and keep track of the settings for your Cintiq tools. The tool you use to open the control panel is automatically selected, and the appropriate tabs for that tool are displayed. Select a tool to change its settings. The TOOL list displays an icon for the pen display FUNCTIONS and different tools that have been used on the pen display. Removes the selected tool.
Contents Index 65 RENAMING THE TABLET IN THE TABLET LIST Within the control panel TABLET list, double-click on the pen display icon. If desired, enter a new name to be used for the pen display icon.
Contents Index 66 TROUBLESHOOTING If you are having trouble, Wacom recommends you do the following: 1. If the Wacom driver failed to load properly, first perform the recommended action in any error message that may appear on your screen. If that does not solve the problem, review the troubleshooting procedures in this chapter. 2. If Cintiq does not function properly, refer to display troubleshooting or pen tablet troubleshooting. Your problem may be described there and you can try the solution offered.
Contents Index 67 TESTING CINTIQ 1. If the Cintiq power LED does not light, check the following: • First verify that the light on the power adapter is on. If the light is not on, check that the power cable is properly connected between the power adapter and an active AC outlet. • Check that the power adapter cable is securely connected to the Cintiq power cable and that the pen display is turned on. The power LED will glow orange or blue whenever the pen display is on.
Contents Index 68 5. Check the hardware control buttons. See testing controls and input tools and testing the hardware control buttons. 6. Check the ExpressKeys. See testing controls and input tools and testing the ExpressKeys. 7. Check the Touch Strips. See testing controls and input tools and testing the Touch Strips. 8. Check any other tool(s), such as the optional Airbrush. See testing controls and input tools. If you are still having problems, you may have a defective pen or pen display.
Contents Index 69 TESTING CONTROLS AND INPUT TOOLS If the Grip Pen or the Cintiq controls do not work as you expect, it is a good idea to first check the assigned functions or reset them to their default conditions. A quick way to return a pen to its default condition is to remove it from the control panel TOOL list. Do this by selecting the pen and clicking on the TOOL list [ – ] button. After the pen has been removed, place it back onto the display screen surface.
Contents Index 70 TESTING THE HARDWARE CONTROL BUTTONS 1. With the DIAGNOSTICS dialog box open, observe the TABLET INFO column as you test each of the three hardware control buttons located on the upper front of your interactive pen display. Be sure to select the pen display you are testing from the TABLET INFO column. 2. Test the buttons by pressing them one at a time. Each time you press a button, its number is shown next to the either the LEFT BUTTONS or RIGHT BUTTONS category. 3.
Contents Index 71 TESTING A PEN 1. With the DIAGNOSTICS dialog box open, and while observing the POINTING DEVICE INFO column, bring your pen within 5 mm (0.2 inch) of the display screen. A value for PROXIMITY, the DEVICE NAME, DEVICE TYPE, and a DEVICE S/N (serial number) should be displayed. Be sure to select the pen display you are testing from the TABLET INFO column. 2. Move your tool along the pen display screen surface. The X and Y DATA values should change to reflect the tool position. 3.
Index Contents 72 DISPLAY TROUBLESHOOTING If you encounter problems with the display portion of the interactive pen display, refer to the following tables. Your problem may be described here and you can try the solution offered. For more information about color issues, see the documentation that came with your operating system or applications. General display problems VGA problems GENERAL DISPLAY PROBLEMS No display. Power LED is off. No display. Power LED is lit blue. The power LED is lit orange.
Index Contents An ‘out of range’ message appears briefly on the display screen. A ‘set refresh range’ message appears briefly on the display screen. The image appears multiple times on the display. When a still image is displayed for a long period of time without refreshing the screen, an after-image remains for a short period of time. Color quality is inaccurate. The color white does not display as white.
Index Contents 74 VGA PROBLEMS The display ripples or flickers. The display is not clear. Text or other portions of the screen appear blurred. The display and LCD panel are not lined up. The display size is not correct. The display ripples or shows a moiré pattern. The display color is not even. • Press the LCD settings button to open the OSD menu. Choose VGA SETTINGS and AUTO ADJUST. Then, if necessary, manually adjust pitch and phase.
Index Contents 75 PEN TABLET TROUBLESHOOTING If you encounter problems with the tablet portion of the interactive pen display, see the following tables. Your problem may be described here, and you can try the solution offered. See the pen display Read Me file for the latest information updates. For additional information, visit the Wacom web site at http://www.wacom.com. General problems Windows-specific problems Mac-specific problems GENERAL PROBLEMS The computer does not have an available USB port.
Contents The pen selects everything or will not stop drawing. Double-clicking is difficult. Index 76 Open the Wacom Tablet control panel and go to the PEN tab. Move the TIP FEEL slider toward FIRM, or select CUSTOMIZE... and increase the CLICK THRESHOLD setting. If this does not help, see testing controls and input tools. Be sure you are quickly tapping the display screen twice in the same place. Wacom recommends using the side switch to double-click.
Contents The pen side switch does not work. Index 77 Be sure you are using only the pen that came with your product, or a Wacom accessory pen specified for use with the Cintiq 22HD. Other pens may not function properly on the pen display. Be sure to press the side switch when the pen tip is within 5 mm (0.2 inch) of the pen display active area. Do this without pressing down on the pen tip.
Contents The line you are drawing does not line up with the location of the screen cursor. The computer does not go to sleep. The screen cursor jumps back when using your regular mouse or trackball. The screen cursor moves erratically or jumps around on the display screen when another tablet is connected to your computer. When working in some applications, the ExpressKeys or Touch Strips perform a different function than what is set in the Wacom Tablet control panel.
Index Contents 79 WINDOWS-SPECIFIC PROBLEMS You suspect the pen display preferences may be corrupted, or want to make certain that all settings are at their factory defaults. Use the Wacom Tablet Preference File Utility to work with preferences. Close any open applications. Click the START icon and select ALL PROGRAMS. Then select WACOM TABLET and WACOM TABLET PREFERENCE FILE UTILITY. • It is a good idea to first back up your tablet preferences.
Index Contents 80 MAC-SPECIFIC PROBLEMS At startup, a dialog box appears telling you that either the driver failed to load or the pen display preferences have not yet been created. The tablet portion of the pen display was not detected at startup. Make sure the USB cable is securely connected to an active USB port on your computer or USB hub. Make sure that the pen display power LED is on and is glowing blue. If this does not correct the problem, see troubleshooting.
Index Contents Ink does not work correctly with the pen display. 81 There may be a problem with the Ink preferences. Remove the damaged preference files as follows. They will be re-created when you enable handwriting recognition. 1. Open SYSTEM PREFERENCES, choose SHOW ALL and select INK. Then turn off handwriting recognition. 2. From the GO menu, choose your HOME. Open the LIBRARY and PREFERENCES folders. Remove the following preferences: • COM.APPLE.INK.FRAMEWORK.PLIST • COM.APPLE.INK.INKPAD.
Contents Index 82 TECHNICAL SUPPORT OPTIONS If you have a problem with your Cintiq interactive pen display, first check the appropriate installation section in this manual to make sure the pen display is installed correctly. Then review the troubleshooting procedures. If you cannot find the answer in this manual, you may find updated information about your problem in the Read Me file for your operating system (located on the Installation CD).
Contents Index 83 OBTAINING SOFTWARE UPDATES Wacom periodically updates the tablet software driver to maintain compatibility with new products. If you are having a compatibility problem between Cintiq and a new hardware or software product, it may be helpful to download a new software driver (when available) from the Internet. Visit the Wacom web site at www.wacom.com for Customer Care and product drivers or other software updates.
Contents Index 84 FREQUENTLY ASKED QUESTIONS This section provides answers to some of the more commonly asked questions about Cintiq. To browse more FAQs, visit the Wacom web site for your region. Will Cintiq work in all applications? What software applications support Cintiq features? Can I have Cintiq and a mouse connected to my computer at the same time? Can I use older Wacom input tools with Cintiq? The installer is asking for a password.
Contents Index 85 Can I use older Wacom input tools with Cintiq? Pens and accessories are generally specific to the product model they come with, so they may not be interchangeable. Visit the Wacom web site for your region and check the Customer Care Knowledge Base for details. The installer is asking for a password. What is the password? The computer is looking for a password that is either your personal password or the administrative password to log into the computer.
Contents Index 86 CARE AND MAINTENANCE This section provides tips for the care and maintenance of your Cintiq 22HD interactive pen display. Caring for Cintiq Replacing the pen nib CARING FOR CINTIQ Keep the Grip Pen and the Cintiq LCD screen surface clean. Dust and dirt particles can stick to the pen and cause excessive wear to the display screen surface. Regular cleaning will help prolong the life of your LCD screen surface and pen.
Contents Index 87 REPLACING THE PEN NIB To protect your pen display from scratching and for best performance, periodically replace your pen nibs. Important: Replace the pen nib before or when it looks like this: The pen nib (tip) will wear with normal use. Excessive pressure will cause it to wear more quickly. Replace the nib when it gets too short or develops a flat point. 1. Unscrew the pen stand base to access the nib removal tool and replacement nibs.
Contents Index 88 3. Slide the end of the new nib straight into the barrel of the pen. Firmly push the nib until it stops. Nib Replace when 1 mm (0.04 inch) or less. Warning Choking hazard. Prevent children from swallowing the pen nib or side switch. The pen nib or side switch may accidentally be pulled out if children are biting on them. For replacement parts, see ordering parts and accessories. Important: • When not in use, place the pen in the pen stand or lay it flat on your desk.
Contents Index 89 OTHER USEFUL INFORMATION This section includes instructions on how to manage your Cintiq preferences, uninstall the product software, and more.
Contents Index 90 OPTIONAL DISPLAY CONFIGURATIONS After mounting the pen display on the Cintiq stand, you can rotate the pen display to a variety of positions. If you do not plan to rotate the pen display and want to fasten it more securely to the stand, install the rotation lock screws as shown below. To lock Cintiq to the display stand: • Rotate the pen display to the standard landscape position (power button will be located at top of the display).
Contents Index 91 USING AN ALTERNATE MOUNT OR STAND If using Cintiq in an installation that requires the use of an alternate mounting platform, you can mount the pen display onto any stand or mounting platform conforming to the VESA MIS-D 100/100 (4 screw) standard. Notes: Required mounting screws are 4 mm wide with a 0.7 mm pitch (M4 Regular). The pen display screw holes depth is 12 mm. Exceeding the clearance depth will damage the internal components of the pen display.
Contents Index 92 4. Review the instructions that came with your stand or mounting platform. Be sure you understand them, and follow all instructions carefully. Pay attention to any cautions or other safety information. 5. Using the appropriate VESA mounting screws for your platform and as indicated above, firmly attach the pen display to the mounting platform.
Contents Index 93 5. Study the bearing hub components. You should have two bearing hub sections, a bearing stopper, and four screws. Locate the bearing stopper within one of the bearing hub sections. Either hub section can be used as they are identical parts. Illustrates correct location of bearing stopper within bearing hub section. When correctly placed, the bearing stopper will shift smoothly from side to side within the stopper groove. The stopper will also sit flush with the rear hub surface. 6.
Index Contents 94 CABLE REMOVAL AND REPLACEMENT If you should need to remove or replace a Cintiq cable, follow the below procedure. Remove a cable: 1. Turn off your computer and power off Cintiq. Disconnect all cables from between the pen display and your computer. 2. Remove Cintiq from the display stand. Place the pen display face down on a flat, soft surface (such as a cloth spread across a desktop). 3. Remove the bearing hub by unscrewing the four bearing hub attachment screws.
Contents Index 95 Replace a cable: 1. Connect the cable to the pen display. Make sure to tighten any connector thumbscrews. 2. Properly seat the cable and install the cable clip. 3. Carefully replace the rear cover, making sure not to crimp any cables beneath it. Use the correct screws when replacing the cover, and do not overtighten them. 4. Carefully reinstall the bearing hub. For details, refer to the instructions found in using an alternate mount or stand. 5. Mount Cintiq on the display stand. 6.
Contents Index 96 UNINSTALLING CINTIQ Follow the appropriate procedure below to remove the Wacom driver software and the Cintiq interactive pen display from your system. Important: When you remove the Wacom driver software, your interactive pen display will no longer operate with full tablet functionality but will continue to function as a mouse device. Windows: 1. Click on the Windows START button and open the CONTROL PANEL. 2.
Contents Index 97 USING THE EXPRESS VIEW DISPLAY Press a Touch Strip Mode button for 2 seconds or more to activate the Express View display on your primary monitor. The display shows the current ExpressKey setting(s). Press and hold the left Touch Strip Mode button to view settings for the left side ExpressKeys. Press and hold the right Touch Strip Mode button to view settings for the right side ExpressKeys.
Contents Index 98 MANAGING PREFERENCES Use the Wacom tablet preferences utility to manage your pen display preferences for single or multiple users. Windows: First close any open applications. Then open the utility by clicking the START icon and selecting ALL PROGRAMS. Select WACOM TABLET and WACOM TABLET PREFERENCE FILE UTILITY. • To remove preferences for the current user, click REMOVE under MY PREFERENCES. • To delete preferences for multiple users, click REMOVE under ALL USER PREFERENCES.
Contents Index 99 INSTALLING MULTIPLE TABLETS Any pen display or tablet that has been detected on your system will appear as an icon within the Wacom Tablet control panel TABLET list. Select a pen display or tablet icon for which to customize tool and application settings. • The control panel will not launch unless a supported pen display or tablet is connected to the computer. • Settings can only be viewed or changed for an attached pen display or tablet.
Contents Index 100 USING APPLICATIONS INTEGRATED FOR TABLET CONTROL Some software applications may be designed to directly control ExpressKey or Touch Strip functions. When working in an application that has been integrated in this manner, the ExpressKeys or Touch Strips may perform differently than the function that is set in the Wacom Tablet control panel.
Contents Index 101 IMPORTING EXPERT SETTINGS The import expert settings feature enables you to import customized Wacom Tablet control panel settings that have been specified in an XML (Extensible Markup Language) file. • Some software developers may create custom settings files which are specifically designed to provide optimum performance when using your Wacom product with their applications.
Contents Index 102 PEN AND DIGITAL INK CAPABILITIES IN WINDOWS Microsoft Windows 7 and Vista provide extensive support for pen input. Pen features are supported in all versions of Windows 7 and Vista except Windows 7 Starter and Home Basic, and Windows Vista Home Basic. Use Cintiq and your Wacom pen for quick, intuitive results. • Note taking. Jot notes and capture quick sketches in Windows Journal. Use the Journal search engine to locate your handwritten content. • Handwriting recognition.
Contents Index 103 Search the Microsoft web site for enhanced information about digital inking in Windows. You can also visit the Wacom web site at www.wacom.com and search digital inking in Windows. Note: The following workarounds in the Wacom software driver improve performance in Windows 7 and Vista: • The Pen Flicks and ‘press-and-hold-to-right-click’ features are disabled in graphics applications using the Wintab API.
Contents Index 104 ORDERING PARTS AND ACCESSORIES To purchase available parts and accessories, refer to the Wacom pen display Read Me file and see who to call for your region. You can also do the following: • In the USA or Canada, call 1.888.884.1870 (toll-free) or visit Wacom’s web site at http://direct.wacom.com (USA only). • In Europe, call +49 (0)180.500.03.75 or send an email to spareparts@wacom.eu. Or, visit http://shop.wacom.eu.
Contents Index 105 GLOSSARY Active area. The area of the pen display where your Cintiq tools are detected. Application-specific settings. Cintiq tool and pen display settings that have been customized for individual applications. The Wacom Tablet control panel enables you to customize a tool to behave uniquely in different applications. Application-specific settings are in effect whenever you use the application. Aspect.
Contents Index 106 Mouse speed. A setting that allows you to adjust the speed at which your screen cursor moves when using mouse mode. Nib. The replaceable pen tip. Parallax. The angular distortion of an object’s position when viewed through glass or other medium. You must calibrate the pen display to compensate for this effect, and to align the screen cursor with the position of the pen on the display screen. Parallax effect caused by display screen glass.
Contents Index 107 Tilt sensitive. A quality of the pen tip and eraser that senses the amount of tilt between the tool and tablet. This is used to create natural-looking pen, brush, and eraser strokes in applications that are tilt sensitive. Touch Strips. The customizable control strips located on the back of the pen display. See using the Touch Strips. USB. Universal Serial Bus. A hardware interface standard for connecting computer peripheral devices.
Contents Index 108 INDEX About the manual Accessories available ordering Adding a new tool Adjusting, pen display Applications, integrated for tablet control Application-specific settings changing settings creating removing working with Auto-sync Box contents unpacking Button functions Cables, removal and replacement Calibrating, pen display Care and maintenance Cintiq about caring for customizing display stand installation overview setting up testing troubleshooting uninstalling working with Cleaning di
Contents ExpressKeys testing using Factory presets FAQs (Frequently Asked Questions) Features display stand pen pen display Front view, pen display Functions, button General problems, troubleshooting Handedness, configuring for Hardware control buttons testing using Hardware installation, for pen display Incline, adjusting Information, product Input tools, testing Installation hardware software Mac-specific problems, troubleshooting Maintenance and care Manual, about Monitors, using Cintiq with others Moun
Contents Requirements, system Rotation, adjusting Setting up Settings changing for specific application and tool On Screen Display (OSD) removing user Side switch, using Software installation updates Stand, using alternate System requirements Tablet, renaming in Tablet list Technical support, options Testing Cintiq controls ExpressKeys hardware control buttons input tools pen Touch Strips Tilt drawing with sensitivity, customizing Contents Index 13 11 13 63 37 63 36 27 17 83 91 13 65 82 67 69 70 70 69 7
Contents Index 111 WACOM INTERNATIONAL OFFICES WACOM TECHNOLOGY CORPORATION WACOM EUROPE GMBH 1311 SE Cardinal Court Europark Fichtenhain A9 Vancouver, WA 98683 47807 Krefeld U.S.A. Germany Telephone: +1.360.896.9833 Internet: http://www.wacom.eu Fax: +1.360.896.9724 WACOM CO., LTD. JAPAN TABLET SALES DIVISION WACOM CO., LTD.
