User Manual

49
49
IndexContents
49
Contents
Contents
Index
Index
TROUBLESHOOTING
If you are having trouble, Wacom recommends you do the following:
1. If the tablet driver failed to load properly, first perform the recommended action in any error message
that may appear. If that does not solve the problem, review the troubleshooting procedures in this
chapter.
2. Look in the Troubleshooting tables
. Your problem may be described there and you can try the solution
offered.
3. Visit www.wacom.com and choose the Wacom web site for your region where you can check the
product FAQs (Frequently Asked Questions).
4. If you are having a compatibility conflict between Intuos and a new hardware or software product, see
Obtaining software updates
for information on downloading an updated software driver. Wacom
periodically updates the software driver to maintain compatibility with new products.
5. Test your tablet and Intuos tools. See Testing your tablet
and Testing the tablet controls and tools.
6. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact
Wacom for Technical Support. See Technical support options
and the Read Me file for information on
where to obtain support for your region.
Testing your tablet
Testing the tablet controls and tools
Troubleshooting tables
Technical support options
Obtaining software updates