User Manual

60
IndexContents
60
60
IndexContents
60
Contents
Index
Contents
Index
MAC-SPECIFIC PROBLEMS
At startup, a dialog box
appears telling you that either
the driver failed to load or the
tablet preferences have not
yet been created.
The tablet was not detected at startup.
If using a wireless connection
:
• Make sure the wireless connection is active. See Battery and
wireless connection status.
•From the G
O menu, select UTILITIES and launch the SYSTEM
P
ROFILER. Select USB from the HARDWARE section of the CONTENTS
list. A Wacom USB tablet model should be listed. If a tablet model
is not listed, check the wireless connection.
If connected with the provided USB cable
:
• Make sure the USB cable is securely connected to an active USB
port on your computer or USB hub. Check to make sure that the
Status LED is illuminated. If your tablet is plugged into a USB hub,
make sure the hub is connected and active. If you still have a
problem, try connecting the USB cable directly to your computer
(not to a hub).
•From the G
O menu, select UTILITIES and launch the SYSTEM
P
ROFILER. Select USB from the HARDWARE section of the CONTENTS
list. A Wacom USB tablet model should be listed. If a tablet model
is not listed, check the USB tablet cable connection or try plugging
the tablet into a different USB port.
If you are still having difficulties, uninstall and then reinstall the tablet
driver software.
If this does not help, contact Wacom for Technical Support.
See Technical support options
.