User Manual

IndexContents

Contents

Index

Contents

Index

TECHNICAL SUPPORT OPTIONS

If you have a problem with your tablet, first check the tablet installation guide to be sure the unit is installed

correctly. Then review the Troubleshooting

procedures.

If you cannot find the answer in this manual, you may find updated information about your problem in the

appropriate Read Me file for your platform (located on the Intuos installation CD). You can also visit

www.wacom.com where you can choose the Wacom web site for your region and check the product FAQs

(Frequently Asked Questions).

If you have an Internet connection you can download the latest software drivers from the Wacom web site

for your region. Check the Notes linked to the driver download page for updated information. See

Obtaining software updates

Check the Customer Care options on the Wacom web site for your region. You may find answers to your

question without having to make a phone call.

You can also contact the Wacom Customer Care Center by visiting the Wacom web site for your region and

completing an Email Inquiry form.

If you cannot solve the problem and you think your tablet is not working properly, contact the Wacom

Customer Care staff for the area where your product was purchased. You can also find contact information

by checking the Wacom web site for your region.

When you call, you should be at your computer with the following information available:

• This manual.

• Tablet serial and model number. These are located on the bottom of the tablet.

• Driver version number. This number is on the Intuos installation CD, or click on the Wacom Tablet

control panel A

BOUT button.

• The make and model of your computer, and the operating system version number.

• A list of peripheral devices attached to your computer.

• The software application and version you were using when the problem occurred.

• The exact wording of any error message that appeared on your screen.

• What happened and what you were doing when the problem occurred.

• How you tried to solve the problem.