User`s manual

Contents Index
Contents
34
Index
34
TROUBLESHOOTING
If you encounter problems with your tablet or pen, see the following tables. Your problem may be described
here, and you can try the solution offered.
For additional information, visit the Wacom website at http://www.wacom.com.
General problems
Pen input problems
Windows-specific problems
Mac-specific problems
GENERAL PROBLEMS
PEN INPUT PROBLEMS
The computer does not have
an available USB port.
Check if there is an available USB port on a USB hub. If not available
you will need to add a USB hub or USB card.
The tablet status LED does
not illuminate.
Verify that your tablet USB cable is properly connected to an active
USB port. If you are connecting to a USB hub, make sure the hub is
connected to an active USB port and that the hub is active.
The computer does not go to
sleep.
When you are not using the pen, remove it from the tablet surface or
the tablet will continue to send data, keeping the computer awake.
Note: Because some metallic or other conducting objects can also
cause the tablet to send data, it is best to keep the tablet
surface clear of all objects when not in use.
The screen cursor is very
erratic or jumps around when
using the tablet.
On rare occasions the tablet may receive interfering radio frequencies
from a computer monitor or nearby AM radio station. If you notice
interference from a monitor, try moving the tablet at least six (6) inches
away from the monitor, or change the monitor refresh rate or monitor
resolution.
The tablet is set for R
IGHT
H
ANDED (or LEFT HANDED), but
at the log on screen the tablet
seems to work upside down.
Reinstall the tablet driver software and change the default orientation of
the tablet. See configuring tablet orientation.
The pen does not position the
screen cursor, or otherwise
does not work.
If the tablet driver does not load properly, pen input will not be
available.
You will be able to use the pen tip to move the screen cursor and click.
You will also be able to use the pen buttons to C
LICK (lower button) and
R
IGHT CLICK (upper button), but there will be no other pen functionality.
Install the driver software for the tablet.
The pen does not draw or ink
with pressure sensitivity.
Some applications require that you turn on the pressure capabilities
within the application or selected tool before the pen will respond as a
pressure-sensitive tool.
Verify also that your application supports pressure sensitivity.