User`s manual

Contents Index
Contents
36
Index
36
WINDOWS-SPECIFIC PROBLEMS
MAC-SPECIFIC PROBLEMS
Cannot move the cursor
where you want to on the
screen, or the line you are
drawing does not line up with
the location of the pointer in
paint applications.
Open the tablet control panel. Verify that PEN MODE is selected. If this
does not help, click on the D
EFAULT button to reestablish the default
tablet to screen mapping. If you are still having difficulty, remove the
tablet preferences (see Windows-specific problems
or Mac-specific
problems for details).
You suspect the tablet
preferences may be
corrupted, or want to make
certain that all settings are at
their factory defaults.
Use the Wacom Tablet Preference File Utility to work with preferences.
Close any open applications.
Windows 8:
From the Windows 8 Start screen, click the WACOM TABLET
P
REFERENCE FILE UTILITY tile. If you are using the Windows 8 Classic
Desktop, press the Windows key on your keyboard, or select the
Windows icon in the Charms bar, to access the Start screen.
Windows 7, Vista and XP
: Click START and select ALL PROGRAMS. Select
W
ACOM TABLET, then WACOM TABLET PREFERENCE FILE UTILITY.
• It is a good idea to first back up your tablet preferences. In the
W
ACOM TABLET PREFERENCE FILE UTILITY dialog box, click BACKUP...
and follow the prompts.
• Then, use the Wacom Tablet Preference File Utility to delete the
tablet preferences as follows:
Single user
. Under MY PREFERENCES, click REMOVE to delete the
preferences for the current user.
Multiple users
. Under ALL USER PREFERENCES, click REMOVE to
delete preferences for multiple users. Administrator rights are
required to delete preferences for all users. Relaunch any currently
open tablet-aware applications that you may be running.
You can quickly restore tablet preferences that have been backed up
by clicking R
ESTORE... under MY PREFERENCES.
At startup, a dialog box
appears telling you that either
the driver failed to load or the
tablet preferences have not
yet been created.
The tablet was not detected at startup.
If connected with the provided USB cable
:
• Make sure the USB cable is securely connected to an active USB
port on your computer or USB hub. Make sure that the tablet status
LED is illuminated.
•From the G
O menu, select UTILITIES and launch the SYSTEM
P
ROFILER. Select USB from the HARDWARE section of the CONTENTS
list. A Wacom USB tablet model should be listed. If a tablet model
is not listed, check the USB tablet cable connection or try plugging
the tablet into a different USB port.
If you are still having difficulties, uninstall then reinstall the tablet driver
software.
If this does not help, contact Wacom for Technical Support.
See technical support options
.