Contents Index 1 User’s manual Cintiq 13HD (DTK-1300) Your Cintiq: Parts and Accessories Installation Calibrating the Cintiq Customizing your Cintiq Pen features Working with Display Toggle Using the ExpressKeys, Rocker Ring and Home Button Working with multiple monitors Troubleshooting Technical support options Contents Index 1
Contents Index 2 Cintiq 13HD User’s Manual Version 1.0, Rev C0413 Copyright © Wacom Co., Ltd., 2013 All rights reserved. No part of this manual may be reproduced except for your express personal use. Wacom reserves the right to revise this publication without obligation to provide notification of such changes. Wacom does its best to provide current and accurate information in this manual.
Contents Contents Index Index 33 CONTENTS CONTENTS About the manual 3 5 YOUR CINTIQ: PARTS AND ACCESSORIES Cintiq location Adjusting the display incline 6 7 7 GETTING TO KNOW YOUR CINTIQ 8 SETTING UP YOUR CINTIQ System requirements 9 9 INSTALLATION Step 1: Hardware installation Step 2: Software installation 10 10 13 CINTIQ FEATURES Rocker RingFront view Rear view Pen features 14 15 15 16 WORKING WITH YOUR CINTIQ Setting up your work area Configuring Cintiq for handedness Using the Grip Pen Ho
Contents Contents Index Index 44 Warranty Service in the U.S.A. and Canada Warranty Service Outside of the U.S.A.
Contents Index 5 ABOUT THE MANUAL This manual provides quick access to information about your Cintiq. The information is common to Windows and Mac computers. Windows screen captures are shown unless otherwise noted. • Go directly to Contents or Index topics by clicking on them. • Use the navigation controls to move through the manual. Go to front page. Contents Index Go to table of contents. Page back, or page forward. Go to index. Go back to previous view. • Use your .
Contents Index 6 YOUR CINTIQ: PARTS AND ACCESSORIES Your Cintiq 13HD interactive pen display can be used while lying flat on your desk or lap, or it can be placed in one of three different inclined positions to accommodate your work preferences. The Cintiq and supplied accessories are shown below. Carefully unpack and place all items on a level, stable surface. Save the packing materials and package box for use when shipping or storing Cintiq.
Contents Index 7 CINTIQ LOCATION Select a location on your desktop or other work surface that is level and stable. Make sure the surface is flat, clean, and dry. Note: If you place the Cintiq face-down for any reason, use a soft, clean cloth or pad under the front of the display to make sure it will not be damaged through contact with another surface. See the Rocker RingFront view and Rear view of the Cintiq for locate its controls and features.
Contents Index 8 GETTING TO KNOW YOUR CINTIQ The Cintiq 13HD combines the benefits of a Liquid Crystal Display (LCD) with the control, comfort, and productivity of Wacom’s cordless, battery-free pen technology. This gives you a direct pen-on-screen interface for your computer. The basic components of your Cintiq include a Wacom pen tablet internally mounted behind a high quality color display, and the Wacom Grip Pen, pen case and pen stand.
Contents Index 9 SETTING UP YOUR CINTIQ Your Cintiq 13HD functions as both a display and a pen tablet. Follow the instructions below to complete the hardware and software installation. Important: You MUST install the Wacom driver software for correct pen-on-screen functionality. System requirements Installation Step 1: Hardware installation Step 2: Software installation SYSTEM REQUIREMENTS Make sure your computer meets the following minimum system requirements: • PC.
Contents Index 10 INSTALLATION STEP 1: HARDWARE INSTALLATION In this step, connect the USB, interface, power, and adapter cables. Refer to the cabling diagram, or Getting to know your Cintiq. Important: Never connect or disconnect the video or power cables while your computer or Cintiq are powered on. This can damage the display or video card. 1. Turn off your computer. 2. Connect the interface and video plugs of the 3-in-1 cable to the available USB and HDMI ports on your computer.
Contents Index 11 Cintiq connection diagram Status LED 3-in-1 cable Interface and USB connectors Adapter plug Power adapter Caution Only use a power adapter provided, or an identical adapter, for use with your Cintiq. Use of an improper power adapter may damage the Cintiq. 8. Turn on your computer. The Cintiq will install as a default monitor. 9. As necessary, configure the display control panel settings for the proper size and color resolution.
Contents Index 12 If an image has fine striping (such as screen stripes), it may appear to flicker or display a moiré pattern. Do not apply excessive pressure on the screen surface, it may cause the appearance of a moiré or pooling pattern. If this occurs, use less pressure on the screen when working with the pen. When a still image is displayed for a long period of time, an after-image may remain for a short time. To prevent this, use a screen saver or other power management feature.
Contents Index 13 STEP 2: SOFTWARE INSTALLATION Important: You MUST install the Wacom driver software for correct pen-on-screen functionality. 1. Save your work and close all open applications. 2. Temporarily disable any virus protection programs. 3. Insert the Installation CD into your computer’s CD-ROM drive. If the software installer menu does not display, double-click on the INSTALL or STARTUP icon located on the CD.
Contents Index 14 CINTIQ FEATURES After you have set up your Cintiq, take some time to familiarize yourself with the features and components. Although they will appear as separate devices to your operating system, the display and tablet sensor function as an integrated output and input device. The tablet sensor reports pen coordinates, pressure, tilt, switch, eraser, and other information.
Contents Index 15 ROCKER RINGFRONT VIEW The features of your Cintiq are illustrated below and listed in the Pen Display Features box. See Using the ExpressKeys, Rocker Ring and Home Button for descriptions and a table of default ExpressKey functions. Your Cintiq can be rotated for use in one of two landscape orientations, which allows you to use the Cintiq with the ExpressKeys on the right or left side. You can set the orientation of your Cintiq, depending on whether you are right-handed or left-handed.
Contents Index 16 PEN FEATURES Eraser: When brought within proximity of the Cintiq’s screen, the tablet portion of the display reports the pen location. Pressure information is reported as you press down on the eraser. By default, the function is set to ERASE. Side switch: Be sure the customizable side switch is in a convenient location where you can toggle it with your thumb or forefinger but not accidentally press it while using the pen.
Contents Index 17 WORKING WITH YOUR CINTIQ The Cintiq 13HD is designed for a wide range of flexibility and an ergonomic work approach. The design allows you to quickly adjust Cintiq to a different height and position whenever the need arises. Experiment by adjusting the display incline to determine which best fits your particular working style and tasks. As you work with Cintiq you can rest your hand lightly on the screen, just as if it were a drawing board or sheet of paper.
Contents Index 18 • Periodically shift your gaze from your computer and focus on other objects within the room. This will help to relax your eyes. • Use a gentle grip when working with the pen. Take short breaks between tasks to stretch and relax your muscles. • Alternate tasks throughout the day. Minimize awkward postures and repetitive movements. • Change your position if you feel any discomfort. • Study the rest of this chapter to learn more about working with Cintiq.
Contents Index 19 CONFIGURING CINTIQ FOR HANDEDNESS Your Cintiq can be used in either one of two landscape orientations. During the installation process, you were prompted to choose a default configuration for Cintiq based on whether you are right-handed or left-handed. The configuration you chose was used to determine the default settings for the ExpressKeys. You can use the Wacom Tablet control panel to reconfigure Cintiq for left-handed or right-handed users at any time.
Contents Index 20 HOLDING THE PEN Hold the pen like you would a normal pen or pencil. Adjust your grip so that the side switch is in a convenient location where you can toggle it with your thumb or forefinger. Be careful not to accidentally press the switch while drawing or positioning with the pen. Tilt the pen in any way that feels most comfortable. As you work with Cintiq you can rest your hand lightly on the screen.
Contents Index 21 POSITIONING To position the screen cursor, move the pen slightly above the Cintiq screen without touching the screen surface. Press the pen tip on the screen to make a selection. Note: Calibrating the Cintiq ensures correct alignment of the screen cursor with the pen tip. If the screen cursor does not jump to a position near the pen tip when you place the pen on the screen, then the Cintiq software driver may not be installed or is not loading. Install the driver software if necessary.
Contents Index 22 DRAGGING Select an object, then slide the pen tip across the screen to move the object. USING THE SIDE SWITCH The pen comes equipped with a side switch. This switch has two customizable functions that can be selected by rocking the switch in either direction. You can use the side switch whenever the pen tip is within proximity (5 mm (0.2 inch)) of the screen surface. You do not need to touch the pen tip to the display surface in order to use the switch.
Contents Index 23 DRAWING WITH TILT The Cintiq recognizes when you tilt the pen from vertical to incline positions. Tilt can be used to control line shape and thickness in supporting applications. Visit the Wacom website to learn about applications that support tilt. See product information. ERASING In supporting applications the pen eraser works like the eraser on a pencil. In text applications, use the eraser to select text and then lift the eraser from the Cintiq screen to delete the text.
Contents Index 24 USING THE EXPRESSKEYS, ROCKER RING AND HOME BUTTON You can use the ExpressKeys, Rocker Ring and Home Button to perform frequently used functions or keystrokes, or to modify your pen or other input tool properties as you work. The four positions of the Rocker Ring (left, right, top and bottom) can be set and used just like ExpressKeys. The Home Button can also be programmed to perform a specific function. Default settings for ExpressKeys, Rocker Ring and Home Button are shown below.
Contents Index 25 WORKING WITH MULTIPLE MONITORS When working with Cintiq and additional monitors on the same system, the screen cursor movement on the standard monitors will depend on your system configuration. If a second monitor is connected in mirror mode, both Cintiq and the other monitor will show identical images and screen cursor movement.
Contents Index 26 Allows you to choose a display if you are working with more than one Cintiq 13HD. Adjusts pen display brightness and contrast. Enables you to adjust the Cintiq color temperature, in degrees Kelvin. The default is 6500K. Independently adjusts the red, blue, and green color values. Changes you manually make to the color settings will override the color profile settings. Displays the Advanced dialog. Resets Wacom Display Settings choices to their previous settings.
Contents Index 27 POWER SAVING Cintiq conforms to VESA power saving guidelines. When used with a Display Power Management Signaling (DPMS) compliant computer or video card, the display will automatically comply with the power saving parameters shown below. COMPUTER MODE VIDEO Power consumption STATUS LED Power ON Active 45W or less White Power save mode Blanked 1W or less Blinking white OFF mode Blanked 0.
Contents Index 28 CUSTOMIZING YOUR CINTIQ After mastering the basics of using your pen and Cintiq 13HD interactive Cintiq, you may want to customize the way Cintiq works. This chapter describes how to adjust your Cintiq and input tool settings. Advanced users can learn how to further optimize Cintiq by creating application-specific settings.
Contents Index 29 MANAGE YOUR CONTROL PANEL SETTINGS Launch the Wacom Tablet control panel by using the pen on the Cintiq: • Windows. Click on the Windows START button and choose ALL PROGRAMS. Then select WACOM TABLET and choose the WACOM TABLET PROPERTIES option. • Mac. Open SYSTEM PREFERENCES from either the Start menu, the Apple menu, or from the APPLICATIONS folder. Then click on the WACOM TABLET icon. You can begin customizing Cintiq after opening the control panel. See control panel overview.
Contents Index 30 CONTROL PANEL OVERVIEW Use the Wacom Tablet control panel to customize your Cintiq or Grip Pen. When you open the control panel, an icon for the Grip Pen or other input tool is displayed in the TOOL list. The appropriate tabs are displayed. To open the Control Panel: Windows 8: From the Windows 8 Start screen, click the WACOM TABLET PROPERTIES tile.
Contents Index 31 Icons represent your pen display (TABLET), TOOL, and APPLICATION settings. Choose FUNCTIONS to customize the ExpressKey and Radial Menu settings. Display Toggle options are available on multiple monitor systems. Choose GRIP PEN to customize the pen settings. The icon is available after you have used a pen on the pen display. Tabs display customizable settings for the selected TOOL Displays information dialog, and option to DIAGNOSE... your product.
Contents Index 32 Control panel lists and tabs: The control panel TABLET, TOOL, and APPLICATION lists allow you to select the display, tablet, tool, or application for which you want to change settings. The TABLET list displays an icon for any supported pen display or tablet that has been installed on your system and is currently connected. All settings shown below the list apply to the selected pen display or tablet.
Contents Index 33 CALIBRATING THE CINTIQ For optimum performance, you must calibrate the Cintiq to align the screen cursor with the position of the pen on the screen. This is required to compensate for viewing angle, and to adjust for parallax. Set Cintiq in its working position, then follow the below procedure. 1. Open the Wacom Tablet control panel. If more than one tablet or pen display is installed on your system, select the pen display you are working with from the TABLET list. 2.
Contents Index 34 CUSTOMIZING THE PEN Use the pen when opening the Wacom Tablet control panel. The pen will be selected in the TOOL list and the appropriate tabs will be displayed. If not selected, choose the pen from the TOOL list. Select a tab and choose from the available options.
Contents Index 35 ADJUSTING TIP FEEL AND DOUBLE-CLICK To adjust the tip sensitivity of your pen, select the PEN tab. Customizes the amount of pressure needed to click, draw, or ink. To create broad brush strokes or to click with a light touch, use a SOFT tip setting. For maximum control while drawing thin lines, use a FIRM tip setting. Click to further customize the tip sensitivity. With your screen cursor positioned over an empty area of the control panel, press down on the pen screen with your pen tip.
Contents Index 36 ADJUSTING ERASER FEEL To adjust the eraser sensitivity of your pen, select the ERASER tab. Select the function to perform when using the eraser. Customizes the amount of pressure needed to erase. Click to further customize the eraser sensitivity. With your screen cursor positioned over an empty area of the control panel, press down on the Cintiq’s screen with your pen eraser. Use the pressure bar to determine how hard you must press on the eraser to reach maximum pressure.
Contents Index 37 CUSTOMIZING PEN BUTTONS Select the PEN tab to change the functions assigned to the side switches and tip of your pen. Drag to increase or decrease TILT SENSITIVITY. Test the new setting in an application that supports tilt. The tilt setting applies to both the tip and eraser of your tool. Tilt is direction sensitive and can be used in some applications to control brush orientation or other characteristics. When you bring the pen tip within 5 mm (0.
Contents Index 38 CUSTOMIZING TILT SENSITIVITY To adjust the tilt sensitivity of your pen, select the PEN tab. Tilt sensitivity determines how far you have to tilt the tool to produce the maximum tilt effect. You need to tilt the pen less at high sensitivity than at low sensitivity. Drag to increase or decrease TILT SENSITIVITY. Test the new setting in an application that supports tilt. The tilt setting applies to both the tip and eraser of your tool.
Contents Index 39 CUSTOMIZING THE EXPRESSKEYS To customize the ExpressKeys, select the EXPRESSKEYS tab. Each key can be customized to perform a Display Toggle, modifier, keystroke, or other function. The default ExpressKey settings are shown below. Choose a function to perform when the key is pressed. ExpressKey functions can be defined for use with specific applications. See using the ExpressKeys for more information. Click Show Express View to toggle Express View on or off.
Contents Index 40 CUSTOMIZING THE ROCKER RING AND HOME BUTTON To customize the Rocker Ring or Home Button, select the ROCKER RING tab. Each position on the Rocker Ring, as well as the Home Button, can be customized to perform a Display Toggle, modifier, keystroke, or other function. The default settings for the Rocker Ring positions and Home Button are shown below. Choose a function to perform when the Rocker Ring position or Home Button is pressed.
Contents Index 41 BUTTON FUNCTIONS Customize Cintiq for the way you like to work. Simply use the Wacom Tablet control panel to change the button function that is assigned to a pen tool button, ExpressKey, or Radial Menu setting. Button function options may vary, depending on your Cintiq model. Not all options are available for all controls or Cintiq models. FUNCTION NAME DESCRIPTION CLICKS • CLICK Simulates a primary mouse button click.
Contents Index 42 FUNCTION NAME DESCRIPTION KEYSTROKE... Enables you to simulate keystrokes. Select this option to display the DEFINE KEYSTROKE dialog box. Enter a keystroke or keystroke combination in the KEYS entry box. Keystroke combinations can include letters, numbers, function keys (such as F3) and modifier keys (such as SHIFT, ALT, or CTRL for Windows, or SHIFT, OPTION, COMMAND, and CONTROL for Mac).
Contents Index 43 FUNCTION NAME DESCRIPTION RADIAL MENU Displays the Radial Menu on your screen. Each level of the hierarchical menu consists of eight menu slices which may contain various features and options to choose from. BACK Simulates the BACK command in browser applications. FORWARD Simulates the FORWARD command in browser applications. PAN/SCROLL... Enables you to position a document or image in any direction within the active pane.
Contents Index 44 FUNCTION NAME DESCRIPTION OPEN/RUN... Opens a dialog box where you can select a specific application, file, or script to launch. Click BROWSE... to locate an application, file, or script to launch. The selection you make appears in the NAME box. Click OK to accept the selection. The dialog box will close and the OPEN/RUN... option you have selected will be assigned as the pen button option. Simply press the pen button to launch the assigned option.
Contents Index 45 FUNCTION NAME DESCRIPTION PRECISION MODE Changes the mapping around the current pen tip position so that you must move the pen farther for the screen cursor to cover a specific distance on the screen. This feature can be very useful for the precise control of pen or brush strokes. You can adjust the precision setting when assigning this function to a tool button.
Contents Index 46 FUNCTION NAME DESCRIPTION MODE TOGGLE... Toggles between pen mode and mouse mode. When using Cintiq on a multiple monitor system, this enables you to use your pen to control the other monitors in mouse mode. When first setting a pen button to MODE TOGGLE..., the MOUSE MODE dialog box is displayed where you can adjust the mouse acceleration and speed. Sets the screen cursor tracking speed when in mouse mode. Sets the screen cursor acceleration when in mouse mode.
Contents Index 47 FUNCTION NAME DESCRIPTION SETTINGS Activates (on your screen) an interactive diagram of the current ExpressKey, Rocker Ring, Home Button, and pen settings. The current functions for each control are shown. Click on any section of the diagram to change the settings or to open the appropriate Wacom Tablet control panel tab to adjust the settings.
Contents Index 48 USING AND CUSTOMIZING THE RADIAL MENU The Radial Menu is a pop-up menu that provides quick access to editing, navigation, media control functions, and more. • Set a tool button or ExpressKey to the RADIAL MENU function. Press the button to display the Radial Menu centered at the screen cursor position. • The hierarchical Radial Menu appears in circular format. Each level of the menu consists of eight control slices which may contain various features and options to choose from.
Contents Index 49 WORKING WITH DISPLAY TOGGLE A Display Toggle feature is available only on multiple monitor systems. Set an ExpressKey or pen side switch to the DISPLAY TOGGLE function. Then press that button to toggle the screen cursor between Cintiq and your other displays.
Contents Index 50 APPLICATION-SPECIFIC SETTINGS You can customize your tools for use with a particular application. For example, you may prefer a firm pen tip pressure setting in one application and a soft pressure setting in another. The APPLICATION list enables you to add an individual application to the list and then customize your tool settings for that application.
Contents Index 51 CREATING AN APPLICATION-SPECIFIC SETTING First choose the product and input tool for which you want to create an application-specific setting. Click on the APPLICATION list [ + ] button. Choose a method to select an application: • Open the application for which you want to create custom settings, and then select that application from the CURRENTLY OPEN APPLICATIONS box. • BROWSE to select the executable file of any application installed on your computer.
Contents Index 52 CHANGING APPLICATION-SPECIFIC SETTINGS To change tool settings for a specific application, select the tool and the application. Then customize the tab settings. REMOVING APPLICATION-SPECIFIC SETTINGS To remove an application-specific setting: 1. In the TOOL list, select the tool from which you want to remove the application-specific setting. Then, in the APPLICATION list select the application you want to remove from the list. 2. Click on the APPLICATION list [ – ] button.
Contents Index 53 RENAMING THE TABLET IN THE TABLET LIST Within the control panel TABLET list, double-click on the pen display icon. If desired, enter a new name to be used for the pen display icon.
Contents Index 54 TROUBLESHOOTING If you are having trouble, Wacom recommends you do the following: 1. If the Wacom driver failed to load properly, first perform the recommended action in any error message that may appear on your screen. If that does not solve the problem, review the troubleshooting procedures in this chapter. 2. If the Cintiq does not function properly, refer to troubleshooting or pen tablet troubleshooting. Your problem may be described there and you can try the solution offered. 3.
Contents Index 55 TESTING CINTIQ 1. If the Cintiq status LED does not light, check the following: • First verify that the light on the power adapter is on. If the light is not on, check that the power cable is properly connected between the power adapter and an active AC outlet. • Check that the power adapter cable is securely connected to the Cintiq power cable, and that the Cintiq is turned on. The status LED will glow white whenever the Cintiq is turned on.
Contents Index 56 TESTING CONTROLS AND INPUT TOOLS If the Grip Pen or the Cintiq controls do not work as you expect, it is a good idea to first check the assigned functions or reset them to their default conditions. A quick way to return a pen to its default condition is to remove it from the control panel TOOL list. Do this by selecting the pen and clicking on the TOOL list [ – ] button. After the pen has been removed, place it back onto the screen surface.
Contents Index 57 TESTING THE EXPRESSKEYS, ROCKER RING AND HOME BUTTON 1. With the DIAGNOSTICS dialog box open, observe the TABLET INFO column as you test each ExpressKey or Rocker Ring position. Be sure to select the pen display you are testing from the TABLET INFO column. 2. Test the ExpressKeys, Rocker Ring positions or Home Button by pressing them one at a time.
Contents Index 58 4. Test tilt for the x-axis by moving the pen from a vertical position toward the right; the X TILT value should change from approximately 0 to +60. Now move the tool to the left of vertical; the X TILT value should change from approximately 0 to - 60. 5. Test the tilt for the y-axis by moving the pen from a vertical position toward the bottom of the tablet; the Y TILT value should change from approximately 0 to +60.
Contents Index 59 TROUBLESHOOTING If you encounter problems with the display portion of your Cintiq, refer to the following tables. Your problem may be described here and you can try the solution offered. For more information about color issues, see the documentation that came with your operating system or applications. GENERAL PROBLEMS No display. The status LED does not light. The status LED is blinking. A ‘cable disconnect go to power save’ message appears briefly on the screen.
Contents Index 60 Color quality is inaccurate. The color white does not display as white. Contents • In the Wacom Display Settings dialog, choose ADVANCED and then FACTORY RESET to return the display to its original settings. • Check the color profile settings that you are using with Cintiq. • Make any changes to the contrast settings in small increments, as changes in contrast may affect color accuracy. Check the color profile settings that you are using with Cintiq.
Contents Index 61 PEN TABLET TROUBLESHOOTING If you encounter problems with the tablet portion of the Cintiq, see the following tables. Your problem may be described here, and you can try the solution offered. Also check the Notes linked to the driver download screen for the latest information updates. For additional information, visit the Wacom website at http://www.wacom.com. Windows-specific problems Mac-specific problems The computer does not have an available USB port.
Contents Index 62 Double-clicking is difficult. • Be sure you are quickly tapping the screen twice in the same place. Wacom recommends using the side switch to double-click. • Open the Wacom Tablet control panel and go to the PEN tab. Try increasing the TIP DOUBLE CLICK DISTANCE or using a lighter TIP FEEL. • Set an ExpressKey to DOUBLE CLICK. • The eraser selects everything or will not stop erasing. You notice a delay at the beginning of pen or inking strokes.
Contents Index 63 The pen side switch does not work. The screen cursor moves but it does not jump to the pen tip location when placed on the screen, and it does not follow the pen tip when moving the pen across the display. • Be sure you are using only the pen that came with your product, or a Wacom accessory pen specified for use with the Cintiq 13HD. Other pens may not function properly on the Cintiq. • Be sure to press the side switch when the pen tip is within 5 mm (0.
Contents Index 64 The screen cursor moves erratically or jumps around on the screen when another tablet is connected to your computer. When working in some applications, the ExpressKeys, Rocker Ring or Home Button perform a different function than what is set in the Wacom Tablet control panel. The ExpressKeys, Rocker Ring or Home Button do not perform the correct functions to which they are set.
Contents Index 65 WINDOWS-SPECIFIC PROBLEMS You suspect the Cintiq preferences may be corrupted, or want to make certain that all settings are at their factory defaults. Use the Wacom Tablet Preference File Utility to work with preferences. Close any open applications. Click the START icon and select ALL PROGRAMS. Then select WACOM TABLET and WACOM TABLET PREFERENCE FILE UTILITY. Windows 8: From the Windows 8 Start screen, click the WACOM TABLET PREFERENCE FILE UTILITY tile.
Contents Index 66 MAC-SPECIFIC PROBLEMS At startup, a dialog box appears telling you that either the driver failed to load or the Cintiq preferences have not yet been created. The tablet portion of the Cintiq was not detected at startup. Make sure the USB cable is securely connected to an active USB port on your computer or USB hub. Make sure that the Cintiq status LED is on and is glowing white. If this does not correct the problem, see troubleshooting.
Contents Index 67 Ink does not work correctly with the Cintiq. There may be a problem with the Ink preferences. Remove the damaged preference files as follows. They will be re-created when you enable handwriting recognition. 1. Open SYSTEM PREFERENCES, choose SHOW ALL and select INK. Then turn off handwriting recognition. 2. From the GO menu, choose your HOME. Open the LIBRARY and PREFERENCES folders. Remove the following preferences: • COM.APPLE.INK.FRAMEWORK.PLIST • COM.APPLE.INK.INKPAD.
Contents Index 68 TECHNICAL SUPPORT OPTIONS If you have a problem with your Cintiq, check the appropriate installation section in this manual to make sure the Cintiq is installed correctly. Then review the troubleshooting procedures. If you cannot find the answer in this manual, you may find updated information about your problem in the Notes linked to the driver download screen (located on the Installation CD). You can also check the product FAQs (Frequently Asked Questions).
Contents Index 69 FREQUENTLY ASKED QUESTIONS This section provides answers to some of the more commonly asked questions about Cintiq. To browse more FAQs, visit the Wacom website for your region. Will Cintiq work in all applications? What software applications support Cintiq features? Can I have Cintiq and a mouse connected to my computer at the same time? Can I use older Wacom input tools with Cintiq? The installer is asking for a password. What is the password? The pen and screen cursor do not line up.
Contents Index 70 Can I use older Wacom input tools with Cintiq? Pens and accessories are generally specific to the product model they come with, so they may not be interchangeable. Visit the Wacom website for your region and check the Customer Care Knowledge Base for details. The installer is asking for a password. What is the password? The computer is looking for a password that is either your personal password or the administrative password to log into the computer.
Contents Index 71 CARE AND MAINTENANCE This section provides tips for the care and maintenance of your Cintiq 13HD. Caring for Cintiq Replacing the pen nib CARING FOR CINTIQ Keep the Grip Pen and the Cintiq LCD screen surface clean. Dust and dirt particles can stick to the pen and cause excessive wear to the screen surface. Regular cleaning will help prolong the life of your LCD screen surface and pen. Keep Cintiq and the Grip Pen in a clean, dry place and avoid extremes in temperature.
Contents Index 72 REPLACING THE PEN NIB To protect your Cintiq from damage and for best performance, periodically replace your pen nibs. Important: Replace the pen nib before or when it looks like this:. The pen nib (tip) will wear with normal use. Excessive pressure will cause it to wear more quickly. Replace the nib when it gets too short or develops a flat edge. 1.
Contents Index 73 OTHER USEFUL INFORMATION This section includes instructions on how to manage your Cintiq preferences, uninstall the product software, and more.
Contents Index 74 UNINSTALLING CINTIQ Follow the appropriate procedure below to remove the Wacom driver software and the Cintiq from your system. Important: When you remove the Wacom driver software, your Cintiq will no longer operate with full tablet functionality but will continue to function as a mouse device. Windows 8: 1. From the Windows 8 Start screen, right-click in the screen’s bottom left corner and chose CONTROL PANEL from the pop-up menu.
Contents Index 75 MANAGING PREFERENCES Use the Wacom Tablet preferences utility to manage your Cintiq preferences for single or multiple users. Close any open applications. Windows 8: From the Windows 8 Start screen, click the WACOM TABLET PREFERENCE FILE UTILITY tile. If you are using the Windows 8 Classic Desktop, press the Windows key on your keyboard, or select the Windows icon in the Charms bar, to access the Start screen. Windows 7: 1. Click the START icon and select ALL PROGRAMS. 2.
Contents Index 76 INSTALLING MULTIPLE TABLETS Any Cintiq or tablet that has been detected on your system will appear as an icon within the Wacom Tablet control panel TABLET list. Select a pen display or tablet icon for which to customize tool and application settings. • The control panel will not launch unless a supported pen display or tablet is connected to the computer. • Settings can only be viewed or changed for an attached pen display or tablet.
Contents Index 77 USING APPLICATIONS INTEGRATED FOR TABLET CONTROL Some software applications may be designed to directly control ExpressKey or Rocker Ring functions. When working in an application that has been integrated in this manner, the ExpressKeys or Rocker Ring may perform differently than the function that is set in the Wacom Tablet control panel.
Contents Index 78 IMPORTING EXPERT SETTINGS The import expert settings feature enables you to import customized Wacom Tablet control panel settings that have been specified in an XML (Extensible Markup Language) file. • Some software developers may create custom settings files which are specifically designed to provide optimum performance when using your Wacom product with their applications.
Contents Index 79 PEN AND DIGITAL INK CAPABILITIES IN WINDOWS Microsoft Windows 8 and Windows 7 provide extensive support for pen input. Pen features are supported in all versions of Windows 8 and Windows 7 except Windows 7 Starter and Home Basic. Use Cintiq and your Wacom pen for quick, intuitive results. • Note taking. Jot notes and capture quick sketches in Windows Journal. Use the Journal search engine to locate your handwritten content. • Handwriting recognition.
Contents Index 80 Search the Microsoft website for enhanced information about digital inking in Windows. You can also visit the Wacom website at www.wacom.com and search digital inking in Windows. Note: The following workaround in the Wacom software driver improves performance in Windows 7: • To improve performance, the Pen Flicks and ‘press-and-hold-to-right-click’ features are disabled in some graphics applications such as Photoshop.
Contents Index 81 WARRANTY SERVICE IN THE U.S.A. AND CANADA The full product warranty and licensing agreement is provided in the Important Product Information (IPI) document that is included on your product CD. To obtain Warranty service within the U.S. or Canada contact: Wacom Customer Care Center Phone: 1.360.896.9833 Email Inquiry form: http://www.wacom.com/support/email.cfm WARRANTY SERVICE OUTSIDE OF THE U.S.A.
Contents Index 82 ORDERING PARTS AND ACCESSORIES For a list of available parts and accessories, visit the Wacom website for your region. You can also do the following: • In the USA or Canada, call 1.888.884.1870 (toll-free) or visit Wacom’s website at http://direct.wacom.com (USA only). • In Europe, call +49 (0)180.500.03.75 or send an email to spareparts@wacom.eu. Or, visit http://shop.wacom.eu.
Contents Index 83 GLOSSARY Active area. The area of the Cintiq where your tools are detected. Application-specific settings. Cintiq tool and Cintiq settings that have been customized for individual applications. The Wacom Tablet control panel enables you to customize a tool to behave uniquely in different applications. Application-specific settings are in effect whenever you use the application. Aspect. The ratio between the vertical and horizontal dimension of the active area on the Cintiq. Click force.
Contents Index 84 No parallax. The pen tip and screen cursor are aligned. Parallax effect caused by screen glass. Note how the position of the pen tip and screen cursor are not aligned. Pen mode. A method of positioning the screen cursor. Wherever you place your input tool on the Cintiq, the screen cursor will jump to the corresponding point on the screen. This is known as absolute positioning, and is the default setting for the pen.
Contents Index 85 INDEX About the manual Accessories ordering Adding a new tool Applications, integrated for tablet control Application-specific settings changing settings creating removing working with Auto-sync Button functions Calibrating, pen display Care and maintenance Cintiq about adjusting display caring for Control Panel overview customizing features front view incline, adjusting installation hardware locating overview pen features setting up software installation testing troubleshooting uninsta
Contents Index 86 Multiple tablets, installing Multiple tools, working with New tool, adding Ordering, parts and accessories Parts ordering Pen clicking with customizing dragging with eraser erasing, with holding nib, replacing positioning with pressure sensitivity, working with side switch testing tilt, drawing with tip using using side switch Pen display calibrating configuring handedness customizing functions installation setting up Pen nib, replacing Pens, optional Positioning, with pen Power saving P
Contents Index 87 WACOM INTERNATIONAL OFFICES WACOM TECHNOLOGY CORPORATION WACOM EUROPE GMBH 1311 SE Cardinal Court Europark Fichtenhain A9 Vancouver, WA 98683 47807 Krefeld U.S.A. Germany Telephone: +1.360.896.9833 Internet: http://www.wacom.eu Fax: +1.360.896.9724 WACOM CO., LTD. JAPAN TABLET SALES DIVISION WACOM CO., LTD.
