User's Manual

IndexContents

Interactive pen display

TECHNICAL SUPPORT OPTIONS

If you have a problem with your interactive pen display, first check the appropriate installation section in

this guide to make sure the unit is installed correctly. Then review the troubleshooting

procedures.

You can also check the product FAQs (Frequently Asked Questions) on the Wacom web site for your

region, or request assistance through the Support or Customer Care area of the web site for your region.

If you have an Internet connection, you can download the latest software drivers from the Wacom web site

for your region. See obtaining driver downloads

If you cannot solve the problem and you think your Wacom product is not working properly, contact the

Wacom support staff for the region where your product was purchased, through the Support or Customer

Care area of the web site for your region.

When you call, you should be at your computer with the following information available:

• This manual.

• Pen display serial number. (See the label on the back of the unit.)

• Driver version number. (See the Installation CD or click on the Wacom Control Panel A

BOUT button.)

• The make and model of your computer, and operating system version number.

• A list of peripheral devices attached to your computer.

• The software application and version you were using when the problem occurred.

• The exact wording of any error message that appeared on your screen.

• What happened and what you were doing when the problem occurred.

• How you tried to solve the problem.