Installation and User’s Guide SMART Podium ID422w Interactive Pen Display DTU-2231
Product Registration If you register your SMART product, we’ll notify you of new features and software upgrade. Register online as www.smarttech.com/registration. Keep the following information available in case you need to contact SMART Technical Support.
Important Information Please read this manual carefully before setting up and using your SMART Podium ID422w interactive pen display. WARNING If the screen is damaged, don’t touch any liquid that leaks from it. This liquid is an irritant. If the liquid makes contact with your skin, eyes or mouth, immediately rinse the area with running water for at least 15 minutes. Consult a physician if the liquid makes contact with your eyes or mouth.
ii | – IM POR TA NT I NF O R MAT ION CAUTION Avoid excessive vibration of the interactive pen display or the tethered pen. Hitting or dropping the interactive pen display can damage the protective plate or other components. CAUTION Do not touch the screen with sharp, metallic objects that could scratch the screen’s coating or damage the cameras and optical components in the front of the interactive pen display. CAUTION Use only a damp cloth to clean the screen.
CAUTION If you transport the interactive pen display over a distance, we strongly urge you to completely repackage it using the original carton. We designed this packaging with optimal shock and vibration protection. If the original carton is no longer available, pack all components with as much padding as reasonably possible to protect the components from excessive vibration or shock.
The Tethered Pen The Environment iv | – IM POR TA NT I NF O R MAT ION • The tethered pen is a sealed unit that contains electronics but no batteries. If you attempt to open the tethered pen, you’ll damage these electronics. This will make the tethered pen unusable and void the warranty. • Don’t touch the screen with any instrument other than the supplied pen because other instruments may damage the screen’s protective coating.
Contents Important Information.....................................................................................................i Other Precautions .................................................................................... iii 1 Overview ............................................................................................................... 1 The Interactive Screen.................................................................................... 1 The Tethered Pen.....................
vi | CO N T EN TS Orienting the Screen..................................................................................... 21 Securing the Interactive Pen Display............................................................ 21 Removing the Interactive Pen Display’s Stand............................................. 22 Other Integrations ......................................................................................... 23 3 Using the Interactive Pen Display ........................................
vi i | – Display Troubleshooting......................................................................... 38 General Display Problems...................................................................... 38 VGA Display Problems........................................................................... 40 Windows-Specific Problems................................................................... 41 Mac-Specific Problems...........................................................................
vi ii | – 99-00724-00 REV C0
2 | CH A P T E R 1 – OV ERV IEW NOTE For the interactive pen display to function properly, connect it to a computer with an appropriate video card. An inappropriate video card may damage the screen. The Tethered Pen By using the tethered pen on the interactive pen display, you can control and manipulate items on your screen, and create or remove digital ink. You can store the pen in the compartment on the top of the unit.
3 | CH A P T E R 1 – OV E R V IE W Power Saving The SMART Podium ID422w conforms to VESA and ENERGY STAR® power saving guidelines. When you use the SMART Podium ID422w with a Display Power Management Signaling (DPMS) compliant computer or video card, the display automatically complies with the folowing power saving parameters. When these power-saving functions are in effect, the screen display is darker than usual.
4 | CH A P T E R 1 – OV ERV IEW 99-00724-00 REV C0
Chapter 2 Installing the SMART Interactive Pen Display This chapter tells you how to: – determine the computer system requirements (page 6) – determine the best location for the interactive pen display (page 7) – change the angle of the interactive pen display (page 8) – connect the interactive pen display (page 8) – integrate a monitor or a projector (page 12) – attach the pen (page 12) – install SMART Notebook software (page 14) – match your computer’s and interactive screen’s resolutions
6 | CH A P T E R 2 – I NS T A L L I N G T H E S M A R T IN T ERA CT IV E PE N DIS PLA Y System Requirements Before installing the SMART Podium ID422w, make sure your computer meets the following minimum system requirements: • For Windows computers: Windows Vista™, Vista X64, XP, or XP x64. VGA or DVI video connector, available USB port, and CD-ROM drive. • For Mac computers: OS X, v10.4 or greater. VGA or DVI video connector, available USB port, and CD-ROM drive.
7 | CH A P T E R 2 – I NS T A L L I N G T H E S M A R T IN T ERA CT IV E PE N DIS PLA Y Determining the Best Location for the Interactive Pen Display Install the interactive pen display in a cool, dry location without excessive levels of dust, humidity and smoke. Operate the interactive pen display in an environment within a temperature range of 41°F and 95°F (5°C to 35°C) and within a humidity range of 20% to 80% (non-condensing).
8 | CH A P T E R 2 – I NS T A L L I N G T H E S M A R T IN T ERA CT IV E PE N DIS PLA Y Changing the Angle of the Interactive Pen Display You can adjust the stand to change the angle of the interactive pen display. NOTE For information on how to remove or install the stand, see page 10. To change the angle of the interactive pen display 1. Hold the interactive pen display to support its weight while you adjust the stand. 2.
9 | CH A P T E R 2 – I NS T A L L I N G T H E S M A R T IN T ERA CT IV E PE N DIS PLA Y 7. For DVI operation, connect the SMART Podium ID422w DVI to DVI video cable between the DVI IN connector located on the pen display unit and the DVI-D or DVI-I connector on your video card. For VGA operation, connect the SMART Podium ID422w analog RGB video cable between the DVI IN connector located on the pen display unit and the VGA connector on your video card.
10 To connect the monitor cables | CH A P T E R 2 – I NS T A L L I N G T H E S M A R T IN T ERA CT IV E PE N DIS PLA Y 1. Use the DVI-I OUT interface to connect a second device, such as a projector or monitor, that mirrors the pen display. NOTE Fully install the SMART Podium ID422w hardware and software before connecting a projection device to the unit.
11 | CH A P T E R 2 – I NS T A L L I N G T H E S M A R T IN T ERA CT IV E PE N DIS PLA Y NOTES • SMART produces each SMART Podium ID422w LCD panel under very stringent quality standards. We cannot guarantee an absolutely perfect TFT display, and some panels may exhibit a certain number of pixels that show an incorrect color. • If an image has fine striping (such as screen stripes), it may appear to flicker or display a moiré pattern.
12 To connect a projector or monitor to the interactive pen display | CH A P T E R 2 – I NS T A L L I N G T H E S M A R T IN T ERA CT IV E PE N DIS PLA Y 1. Connect a VGA (RGB) video cable (not supplied) to the RGB Video OUT receptacle on the interactive pen display. 2. Connect the other end of the cable to the Video Input receptacle on your projector or monitor. 3. For details about the projector’s connectors, see the instructions that came with your projector.
13 | CH A P T E R 2 – I NS T A L L I N G T H E S M A R T IN T ERA CT IV E PE N DIS PLA Y NOTE You can attach the installation fitting to any of the four available holes on the back of the interactive pen display. Two of these holes are on the left side (if you view the interactive pen display from the back). The other two holes are close to the connection panel on the right side (if you view the interactive pen display from the back).
14 | CH A P T E R 2 – I NS T A L L I N G T H E S M A R T IN T ERA CT IV E PE N DIS PLA Y Installing SMART Notebook Software Your interactive pen display comes with a SMART Notebook software CD, which you can use to install SMART Notebook software on your computer. NOTE You’ll need to use the computer’s keyboard or mouse to perform the installation, as your screen is not touch sensitive until you install and open the SMART Board tools. To install SMART Notebook software 1.
15 | CH A P T E R 2 – I NS T A L L I N G T H E S M A R T IN T ERA CT IV E PE N DIS PLA Y Matching the Resolution Before the image output of the computer can display properly on the interactive screen, you must set the computer’s resolution to the screen’s native resolution. Set the resolution of the computer to 1920 × 1080 pixels (full HD) and set the refresh rate to between 56 Hz and 76 Hz. If you need to change the display settings on the computer, you must use the mouse.
16 | CH A P T E R 2 – I NS T A L L I N G T H E S M A R T IN T ERA CT IV E PE N DIS PLA Y Adjusting the Screen If the interactive screen receives a signal with appropriate horizontal and vertical frequencies, it automatically adjusts the horizontal and vertical position, phase and pitch settings. However, you can fine-tune the screen display settings by using adjustment buttons on the interactive pen display. OSD Menu Functions Selects a language for the On Screen Display Menu.
17 | CH A P T E R 2 – I NS T A L L I N G T H E S M A R T IN T ERA CT IV E PE N DIS PLA Y OSD Menu Functions Menu options include: • FULL. Resizes the image to fill the whole screen. • ASPECT. Resizes the image to fill as much of the screen as possible while maintaining the correct aspect ratio. • 1:1. Displays the image at the actual resolution. Menu options include: • PHASE. (VGA only.) Synchronizes the signal timing of the pen display to that of your graphics card.
18 | CH A P T E R 2 – I NS T A L L I N G T H E S M A R T IN T ERA CT IV E PE N DIS PLA Y OSD Menu Functions Closes the OSD without making changes. NOTE Some computers and graphics cards may not allow Auto Adjust to function correctly when you first connect the screen. If the display doesn’t fit within the LCD panel border or if some portion of the text appears blurred, adjust the pitch and the phase. For best results, set the computer’s resolution to the screen’s native resolution.
19 | CH A P T E R 2 – I NS T A L L I N G T H E S M A R T IN T ERA CT IV E PE N DIS PLA Y On Screen Display (OSD) Settings The OSD function enables you to optimize a variety of display settings at the touch of a button. Make adjustments using the OSD controls located on the upper left edge of the unit. MENU button Press to open or exit the OSD menu. + and selection buttons Use these buttons to select an option. When the option you want to adjust is highlighted, press the ENTER button.
20 To adjust the pitch and phase | CH A P T E R 2 – I NS T A L L I N G T H E S M A R T IN T ERA CT IV E PE N DIS PLA Y 1. Press the Menu button. The On Screen Display Menu opens. 2. Use the – and + buttons to select the Pitch option, and then press the Enter button. The Pitch screen appears. 3. Use the – and + buttons to evenly display the pattern of vertical stripes on the screen. 4. Press the Enter button. 5. Use the – and + buttons to select the Phase option, and press the Enter button.
21 | CH A P T E R 2 – I NS T A L L I N G T H E S M A R T IN T ERA CT IV E PE N DIS PLA Y Orienting the Screen To ensure that the pointer appears directly beneath the tethered pen when you touch the interactive screen, the computer needs to know the exact location of the image on the screen. You can ensure the accuracy of the pointer by orienting the screen, a procedure in which you use the tethered pen to touch a grid of red targets.
22 | CH A P T E R 2 – I NS T A L L I N G T H E S M A R T IN T ERA CT IV E PE N DIS PLA Y Removing the Interactive Pen Display’s Stand If you want, you can remove the interactive pen display from its stand. To remove the interactive pen display’s stand 1. Place the interactive pen display facedown on a flat surface. CAUTION Place the interactive pen display down slowly and carefully to ensure you don’t damage the buttons.
23 | CH A P T E R 2 – I NS T A L L I N G T H E S M A R T IN T ERA CT IV E PE N DIS PLA Y Other Integrations Depending on the equipment and your expertise, you may want to integrate the interactive pen display with other devices. You can easily adapt the interactive pen display to expand the multimedia capabilities of the equipment in the room. For example, you can integrate your interactive pen display with a projector and a SMART Board interactive whiteboard.
24 | CH A P T E R 2 – I NS T A L L I N G T H E S M A R T IN T ERA CT IV E PE N DIS PLA Y 99-00724-00 REV C0
Chapter 3 Using the Interactive Pen Display This chapter tells you how to: – touch the interactive screen (page 26) – use the function buttons (page 31) – store the pen (page 31) The interactive pen display is as easy to use as a pen on paper. By touching the tethered pen to the screen, you can interact with computer applications intuitively. You can also access additional tools and features using the pen tool buttons and function buttons.
26 | CH A P T E R 3 – U S I N G T H E I NT E R A C T I V E P EN D I S P L A Y Touching the Interactive Screen You can manipulate objects, select items, and create and remove digital ink by touching the screen with the tethered pen. Because the SMART Podium ID422w surface will be a little higher than your desk, you can adjust the height of your desk or chair to assure comfortable use of the device.
27 | CH A P T E R 3 – U S I N G T H E I NT E R A C T I V E P EN D I S P L A Y NOTES • When the pen is not in use, place it in the pen storage compartment, or lay it flat on your desk. To maintain the sensitivity of your pen, do not store the pen in a container where it will rest on its tip. • Some product configurations may come with a pen that has no butons or eraser. In that case, you can ignore all explanations within this guide regarding the side switch or eraser.
28 | CH A P T E R 3 – U S I N G T H E I NT E R A C T I V E P EN D I S P L A Y • For Windows XP, from the TOOLS pull-down menu choose FOLDER OPTIONS.... From the GENERAL tab select SINGLE-CLICK TO OPEN AN ITEM (POINT TO SELECT). Double-clicking Press the upper side switch, or quickly tap the display screen twice in the same place with the pen tip. Double-clicking is easier when the pen is perpendicular to the tablet screen.
29 | CH A P T E R 3 – U S I N G T H E I NT E R A C T I V E P EN D I S P L A Y TIP If the pointer doesn’t appear directly under the tip of the tethered pen, orient the interactive pen display to improve the accuracy (page 12). The interactive pen display’s Status indicator glows blue when the pen touches the screen. Status Indicator STATUS Right-Clicking POWER When you press the Right-Click pen tool button, the next contact with the interactive screen is interpreted as a right-click.
30 | CH A P T E R 3 – U S I N G T H E I NT E R A C T I V E P EN D I S P L A Y If the interactive pen display is connected to a Windows computer, you can capture your note and the application background, and then you can save them into a .notebook file for both Aware and non-Aware applications. For more information, see the SMART Notebook software online Help. If your interactive pen display is connected to a Mac computer, you can capture the entire screen.
31 | CH A P T E R 3 – U S I N G T H E I NT E R A C T I V E P EN D I S P L A Y Using the Function Buttons You can press the function buttons to launch: • SMART Notebook software – an application that helps you organize, save and share your notes. • SMART Keyboard – a virtual keyboard that floats over your active application and lets you enter typed text at the cursor location. NOTE You can reconfigure the Keyboard button.
32 | CH A P T E R 3 – U S I N G T H E I NT E R A C T I V E P EN D I S P L A Y 99-00724-00 REV C0
Chapter 4 Maintaining the Interactive Pen Display This chapter tells you how to keep the SMART Podium clean and replace the pen tip when it wears down. Cleaning the Screen You should clean the interactive screen once a week because dirt and dust can stick to the screen. To clean the screen, use an antistatic cloth. If necessary, slightly moisten the cloth with water. Apply only light pressure, and avoid making the surface wet. CAUTION The screen is extremely sensitive to liquids.
34 | CH A P T E R 4 – M AIN T AIN IN G T HE IN T ERA CT IV E PE N D IS PLA Y Cleaning the Pen To clean the pen, use a soft cloth with a mild detergent. The tethered pen is a sealed unit that contains electronics but no batteries. If you attempt to open the tethered pen, you’ll damage these electronics. This will make the tethered pen unusable and void the warranty. Don’t immerse the pen in liquid. Don’t use a pen if the tip has worn down to become sharp or angular, as it may damage the screen.
Chapter 5 Troubleshooting This chapter offers suggestions for troubleshooting your interactive pen display. SMART designed this pen display tablet to work reliably, but if you are having trouble, we recommend you do the following: • If the device driver failed to load properly, first perform the recommended action in any error message that may appear on your screen. If that does not solve the problem, review the troubleshooting procedures in this chapter.
36 | CH A P T E R 5 – T R O U B L E S H O O T I N G If the power indicator is illuminated blue, but you can’t see an image on the display, read the section entitled Image Problems on page 38. If the power indicator is illuminated orange, make sure that: • the video cable is correctly connected to the interactive pen display and the computer. • the video cable isn’t bent or broken and doesn’t have bent or broken pins in either connector.
37 | CH A P T E R 5 – T R O U B L E S H O O T I N G Checking the Interactive Pen Display’s Status The Status indicator shows whether the pen is interacting with the display. Status Indicator . STATUS POWER If the Status Indicator is... this indicates that... illuminated blue the tethered pen is touching the interactive screen and the interactive pen display is communicating correctly with your computer.
38 | CH A P T E R 5 – T R O U B L E S H O O T I N G Image Problems Display Troubleshooting If you encounter problems with the SMART Podium ID422w display, refer to the following tables; your problem may be described here and you can try the solution offered. For additional information about color issues, see the documentation that came with your operating system or applications. General Display Problems Symptom Solution No display. The power LED is off.
39 | CH A P T E R 5 – T R O U B L E S H O O T I N G Symptom Solution A ‘cable disconnect go to power save’ message appears briefly on your display screen. • Check that your computer is turned on. • Verify that you are using the video cable that came with the SMART Podium ID422w. • Check that the SMART Podium ID422w video cable is fully connected. • Turn off both your computer and the SMART Podium ID422w pen display. • Check the video cable and any video adapters for bent or broken connector pins.
40 | CH A P T E R 5 – T R O U B L E S H O O T I N G Symptom Solution Color quality is inaccurate. • Open the OSD menu and select the RESET option. • • Be sure the SMART Podium ID422w color profile has been installed and is selected as the profile for use with your operating system and applications. • Any changes to the contrast setting should be made in small increments as changes in contrast may affect color accuracy. The color white does not display as white.
41 | CH A P T E R 5 – T R O U B L E S H O O T I N G Symptom Solution The display is not clear. • Set the display resolution of your video card to 1920 x 1080. Text or other portions of the screen appear blurred • Turn off the SMART Podium ID422w, then turn it back on. • Open the OSD menu and select the AUTO ADJUST option. If necessary, manually adjust the brightness, pitch, and phase settings. The display and LCD panel are not lined up. • Open the OSD menu and select the AUTO ADJUST option.
42 | CH A P T E R 5 – T R O U B L E S H O O T I N G Mac-Specific Problems Symptom Solution At startup, a dialog box appears telling you that either the driver failed to load or the tablet preferences have not yet been created. • The pen display tablet was not detected at startup. Make sure the USB interface cable is securely connected to an active USB port on your computer or to a USB hub. Make sure that the pen display power LED is on.
43 | CH A P T E R 5 – T R O U B L E S H O O T I N G Symptom Solution Inkwell does not work correctly with the pen display. • There may be a problem with the Inkwell preferences. Remove the damaged preference files as follows. They will be recreated when you enable handwriting recognition. 1. Open the System Preferences pane, choose SHOW ALL and select INK. Then turn off handwriting recognition. 2. From the GO menu, choose your HOME. Open the LIBRARY and PREFERENCES folders.
44 | CH A P T E R 5 – T R O U B L E S H O O T I N G 99-00724-00 REV C0
45 | AP PENDI X A – RE GUL AT O RY COM PLI AN CE Appendix A Regulatory Compliance Waste Electrical and Electronic Equipment Regulations Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic equipment sold within the European Union. When you dispose of any electrical or electronic equipment, including SMART products, we strongly encourage you to contact your local WEEE recycling agency for recycling and disposal advice.
46 | AP PENDI X A – RE GUL AT O RY COM PLI AN CE Restriction of Certain Hazardous Substances (RoHS) Directives SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner.
47 | AP PENDI X B – C U S T O M E R S U P PO R T Appendix B Customer Support Online Information and Support Visit www.smarttech.com/support to view and download user’s guides, how-to and troubleshooting articles, software and more. Training Visit www.smarttech.com/trainingcenter for training materials and information about our training services. Technical Support If you experience difficulty with your SMART product, please contact your local reseller before contacting SMART Technical Support.
48 | AP PENDI X B – C U S T O M E R S U P PO R T General Inquiries Address SMART Technologies 3636 Research Road NW Calgary, AB T2L 1Y1 CANADA Switchboard +1.403.245.0333 or Toll Free 1.888.42.SMART (U.S./Canada) Fax +1.403.228.2500 E-mail info@smarttech.com Warranty Product warranty is governed by the terms and conditions of SMART’s “Limited Equipment Warranty” that shipped with the SMART product at the time of purchase. Registration To help us serve you, register online at www.smarttech.
Index C L Changing the Angle, 8 Cleaning the Interactive Screen, 33 Cleaning the Tethered Pen, 34 Connecting, 8 contact information, 48 customer support, 47–48 Limited Equipment Warranty, 48 D Determining the Best Location, 7 documentation, 47 E Erasing your Notes, 30 F O online support, 47 P Pen Tool Buttons, 28 Power Indicator, 35 R registration, 48 Replacing the Pen Tip, 34 RoHS directives, 46 Function Buttons, 31 S G general inquiries, 48 SMART Technical Support, 47 Status Indicator, 37 Sto
50 | IN DE X U W user’s guides, 47 Using the Eraser, 30 Using the Function Buttons, 31 Using the Pen Tool Buttons, 28 warranty, 48 WEEE regulations, 45 99-00724-00 REV C0
Contact SMART Technologies Toll Free 1.866.518.6791 (U.S./Canada) or +1.403.228.
FCC ID: HV4DTU2231 FCC Compliance and Advisory Statement This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, according to Part 15 of the FCC rules.